Worldwide Services Research Team

Elaina Stergiades

Research Director, IT Service Strategies for Proactive Customer Success

Gard Little

Vice President, Global Services Markets and Trends

Vladimir Kroa

Associate Vice President, Sustainability

Penny Madsen

Senior Research Director, Cloud and Edge Services, Worldwide Infrastructure Research

Dave McCarthy

Research Vice President, Cloud and Edge Services, Worldwide Infrastructure Research

Curtis Price

Program Vice President, Infrastructure Services

David Tapper

Program Vice President, Outsourcing and Managed Cloud Services

Jennifer Hamel

Research Director, Enterprise Intelligence Services

Leslie Rosenberg

Research Vice President, Network Life-Cycle Services and Infrastructure Services

Alison Close

Research Manager, Intelligent Finance and Customer Care Business Process Services

Peter Marston

Research Director, Worldwide Intelligent Application Services

Bjoern Stengel

Global Sustainability Research and Practice Lead, Sustainable Strategies and Technologies

Cathy Huang

Research Director, Security Services Worldwide

Nishant Bansal

Associate Research Director

Milan Kalal

Senior Research Manager, European Services Strategies

New Research


  • Understanding Applications of Blockchain for Finance and Accounting: Use Cases, Investments, and Ecosystem Challenges

    $4,500.00  Purchase Understanding Applications of Blockchain for Finance and Accounting: Use Cases, Investments, and Ecosystem Challenges

    By:  Alison Close

    This IDC Perspective offers areas of consideration for finance blockchain use cases, third-party service investments, and blockchain platforms and discusses challenges that could create barriers to adoption."Buyers should look to service pr...

    Dec 2019 | Doc #US45666719 | IDC Perspective

  • IDC FutureScape: Worldwide Digital Transformation 2020 Predictions

    $4,500.00  Purchase IDC FutureScape: Worldwide Digital Transformation 2020 Predictions

    By: 

    • Philip Carter
    • Lianfeng Wu
    • Dan Vesset
    • Eileen Smith
    • Craig Simpson
    • Swapnil Shende
    • Joseph C. Pucciarelli
    • Kevin Prouty
    • Robert Parker
    • Tony Olvet
    • Adelaide O'Brien
    • Gard Little
    • Sandra Ng
    • Megha Kumar
    • Ritu Jyoti
    • Daniel-Zoe Jimenez
    • Jordan Jewell
    • Leslie Hand
    • Oscar Guzman
    • Jorge Gomez
    • Shawn Fitzgerald
    • Serge Findling
    • Lynne Dunbrack
    • Yukiharu Yorifuji
    This IDC study provides IDC's top 10 predictions for digital transformation for 2020."Direct digital transformation (DX) investment is growing at a compound annual growth rate (CAGR) of 17.5% from 2020 to 2023 and is expected to approach $7...

    Oct 2019 | Doc #US45569118 | IDC FutureScape

  • Lessons Learned from 34 DevOps Transformations

    $4,500.00  Purchase Lessons Learned from 34 DevOps Transformations

    By:  Peter Marston

    This IDC Perspective provides feedback from Fortune 2000 organizations on the key lessons learned through transforming their application delivery models to DevOps. Throughout 2018, IDC conducted nearly three dozen in-depth telephone intervi...

    Oct 2019 | Doc #US45107319 | IDC Perspective

  • Verizon Helps the Miami Dolphins Implement a Better Fan Experience at Hard Rock Stadium

    $4,500.00  Purchase Verizon Helps the Miami Dolphins Implement a Better Fan Experience at Hard Rock Stadium

    By: 

    • Gard Little
    • Leslie Rosenberg
    This IDC Perspective examines how Hard Rock Stadium and Miami Dolphins' Chairman of the Board and Managing General Partner Stephen Ross and Vice Chairman, President, and CEO Tom Garfinkel are digitally transforming the brand and the fan exp...

    Aug 2019 | Doc #US44124419 | IDC Perspective

  • Third-Party Logistics Providers Invest in Proprietary Digital Freight Platforms: Considerations for Platform Service Delivery

    $4,500.00  Purchase Third-Party Logistics Providers Invest in Proprietary Digital Freight Platforms: Considerations for Platform Service Delivery

    By:  Alison Close

    This IDC Perspective highlights recent digital freight platform investments made by third-party logistics (3PL) providers."It will be becoming increasingly important for buyers to evaluate different platform options to help with their logis...

    Jun 2019 | Doc #US44650819 | IDC Perspective

  • Top Metrics for Monitoring DevOps Performance

    $4,500.00  Purchase Top Metrics for Monitoring DevOps Performance

    By:  Peter Marston

    This IDC Perspective provides feedback from Fortune 2500 organizations on the key metrics they utilize to measure the performance of their DevOps practices. Throughout 2018, IDC conducted nearly three dozen in-depth telephone interviews wit...

    May 2019 | Doc #US45066218 | IDC Perspective


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