Planned Research by Mary Wardley

IDC's planned research provides a preview of upcoming research documents along with projected delivery dates. Research schedules are reviewed on a regular basis and research documents will be added and/or removed in response to market events.

Please note: Research schedules are subject to change.

View Published Research by Mary Wardley
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Customer Success - Programs, Business Groups & Trends

Planned for CY2019 Q4 Market Perspective Tech Supplier

Product name:
Analyst:
Topic:
Social business, Software, Applications
IDC TechScape: Social Service

Planned for CY2019 Q4 IDC TechScape Tech Buyer

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Analyst:
Topic:
Social business, Software, Applications
Worldwide Customer Service Software Forecast, 2019-2023: Market to Hit $15 Billion in 2023

Planned for CY2019 Q4 Market Forecast Tech Supplier

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Analyst:
Topic:
Social business, Software, Applications
IDC PeerScape: Chat Strategies

Planned for CY2020 Q2 IDC PeerScape Tech Buyer

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Analyst:
Topic:
Social business, Software, Applications
Total CRM Applications Market Shares 2017 CY19 Q2

Planned for CY2020 Q2 Market Share Tech Supplier

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Analyst:
Topic:
Social business, Software, Applications
Worldwide Contact Center Applications Cloud and On-Premises Forecast 2019-2023 CY20 Q2

Planned for CY2020 Q2 Market Forecast Tech Supplier

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Analyst:
Topic:
Social business, Software, Applications
Worldwide Contact Center Applications Market Size and Vendor Shares, 2018 CY20 Q2

Planned for CY2020 Q2 Market Share Tech Supplier

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Analyst:
Topic:
Social business, Software, Applications
Worldwide Customer Care BPO Services Market Size and Forecast, 2019-2023 CY20 Q2

Planned for CY2020 Q2 Market Forecast Tech Supplier

Product name:
Analyst:
Topic:
Social business, Software, Applications
Worldwide Customer Service Applications Cloud and On-Premises Forecast 2019-2023 CY20 Q2

Planned for CY2020 Q2 Market Forecast Tech Supplier

Product name:
Analyst:
Topic:
Social business, Software, Applications
Worldwide Customer Service Applications Market Size and Vendor Shares, 2018 CY20 Q2

Planned for CY2020 Q2 Market Share Tech Supplier

Product name:
Analyst:
Topic:
Social business, Software, Applications
IDC's Worldwide Digital Transformation Use Case Taxonomy, 2020: Customer Experience

Planned for CY2020 Q3 Taxonomy Tech Supplier

Topic:
Information transformation, WorkSource transformation, Digital transformation, Leadership transformation, Omni-experience transformation, Technology buyer, Operating model transformation
Vertical market:
Manufacturing, Financial, Government, Retail, Energy
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