rsstelecom IDC RSS alerts IDC MarketScape: Worldwide Unified Communications and Collaboration Platforms 2024 Vendor Assessment <P>This IDC study for 2024 evaluates 14 unified communications and collaboration (UC&C) platform vendors, highlighting the shift toward cloud deployments and the increasing focus on AI capabilities. It provides insights into the strengths and challenges of key players such as 8x8, Alcatel-Lucent Enterprise, Avaya, Cisco, Dialpad, Google (nonparticipant), GoTo, Microsoft, Mitel, Ooma, RingCentral, Vonage, Zoho, and Zoom, emphasizing their strategic positioning and future plans to enhance UC&C offerings with AI and other advanced technologies.</P><P>"In a rapidly evolving UC&C landscape, embracing AI and cloud integrations is not just an option but a necessity for future growth," says Jitesh Gera, research manager, IDC's Unified Communications and Collaboration research program. "Leaders involved in UC&C vendor selection process at their businesses are encouraged to use this IDC MarketScape analysis and vendor profiles to map their needs to relevant providers and build the right communications technology stack for their employees and customers."</P><P>"Hybrid deployments and AI capabilities are becoming the battlegrounds for UC&C vendors aiming to meet the diverse needs of modern businesses," says Denise Lund, research vice president, IDC's Worldwide Telecom and Unified Communications and Collaboration research. "Buyers of UC&C solutions are advised to study the key decision factors outlined in this IDC MarketScape to acquire solutions that can meet their current as well as future needs."</P> IDC MarketScape Wed, 22 May 2024 04:00:00 GMT Jitesh Gera, Denise Lund IDC Market Glance: EMEA Telecommunications, 2Q24 <P>This IDC Market Glance provides an overview of the EMEA telecommunications ecosystem, including hardware and software vendors, standardization and open systems, infrastructure suppliers, network service providers, cloud communications platforms, and managed service providers.</P> Market Presentation Mon, 20 May 2024 04:00:00 GMT Chris Silberberg, Jawairia Asif, Mervin Miemoukanda, Oru Mohiuddin, Melissa Holtz-Fremeijer, Bruno Teyton, James Eibisch Evolving Telco Portfolios in the META Region <P>This IDC Market Presentation examines how telcos in the Middle East, Türkiye, and Africa are enhancing their service portfolios with advanced telecom services (e.g., SD-WAN and communications platform as a service). The presentation provides insight on various strategies among telcos in the region for shifting away from traditional telecom services to more advanced offerings.</P> Market Presentation Wed, 15 May 2024 04:00:00 GMT Jawairia Asif, Mervin Miemoukanda, Tolga Yalcin Spectrum Analyst Event Highlights Commitments to Network Expansion, Managed Offerings, and Digital Customer Experience <P>Spectrum Enterprise's top executives highlighted the company's financial successes, network expansion initiatives, client-centric approach, and future solutions for the modern enterprise at its industry analyst event in New York from May 1–3. A healthy financial balance sheet and consistent capital investment in expanding fiber reach and its tailored approach to delivering client outcomes have helped strengthen the company's enterprise segment growth.</P> IDC Link Wed, 15 May 2024 04:00:00 GMT Paul Hughes, Courtney Munroe, Denise Lund The Critical Importance of Connectivity in Delivering Experience-Orchestrated Applications <P>This IDC Perspective provides an overview of the importance of connectivity in powering an effective experience-orchestrated (X-O) business. It emphasizes the need for organizations to evolve from siloed digital transformations to holistic and fully connected experience management, leveraging technologies like next-generation connectivity to keep critical data in motion. This comes as GenAI is expected to have significant impacts on data creation, volume, and movement across and outside the enterprise. It further elaborates on the importance of connectivity as one of the four key pillars of an X-O business and how it plays an essential role in contributing to value-based outcomes for all stakeholders in the experience ecosystem.</P><P>"In an 'AI everywhere' world, future experiences are dependent on the effective movement of data, highlighting the increased importance of networks and connectivity across the whole ecosystem as they embrace an experience-orchestrated business model," said Paul Hughes, research director, Future of Connectedness at IDC. "Enterprises that want to derive maximum value from AI and automation must address data and connectivity silos immediately, ensure corporate networks have cloud scale, and work with the right suppliers that can ensure a cloud-driven future vision, road map, and implementation strategy that enable and future proof intelligent experience orchestration."</P> IDC Perspective Thu, 09 May 2024 04:00:00 GMT Paul Hughes Contact Center Modernization: Crucial in the Age of Instant Gratification <P>This IDC Market Perspective discusses the need for modernizing contact centers in today's fast-paced world where customer expectations for instant gratification are high. The integration of advanced technologies, unification/aggregation of data, and advanced AI capabilities — particularly GenAI — hold immense power in transforming customer and employee experience. </P><P>"Modernizing contact centers is not just a tech upgrade, but also a strategic move toward creating 'magical' customer experiences in the instant gratification era," said Oru Mohiuddin, senior research manager, IDC's European Contact Center.</P><P>.</P> IDC Perspective Tue, 07 May 2024 04:00:00 GMT Oru Mohiuddin Huawei's "All Intelligence" Strategy for an AI-Driven Future — Highlights from the Huawei Analyst Summit 2024 <P>This IDC Market Note presents highlights from the Huawei Analyst Summit 2024 (HAS 2024) took place in Shenzhen, China on April 17–19, 2024. The summit included keynote presentations from Huawei executives on the company's overall strategy and its outlook for global technology markets, while a series of parallel track sessions explored topics such as AI for RAN, 5.5G Core, Huawei Cloud, 5G New Values, 5G Industry Evolution, Microwave, and Inclusive Digital World. Exhibition halls and showcase tours demonstrated how Huawei is supporting carriers and businesses via the presentation of real-life use cases around IoT, AI, and other innovative technologies.</P> Market Note Tue, 07 May 2024 04:00:00 GMT Wilson Xavier, Tolga Yalcin IDC Forecasts Slower Growth for Global Telecommunications Services Market: Could AI Help Telcos to Maintain Healthy Margins? Worldwide spending on Telecom Services and Pay TV Services reached $1,509 billion in 2023, an increase of 2.1% over 2022, according to the IDC Worldwide Semiannual Telecom Services Tracker. Tracker Press Release Fri, 03 May 2024 04:00:00 GMT IDC Market Glance: Telecom Network Infrastructure, 2Q24 <P>This IDC Market Glance provides an overview of the current telecom network infrastructure landscape, describes the structure and segments of the market, and illustrates the vendors participating in each segment.</P> Market Presentation Fri, 03 May 2024 04:00:00 GMT Ajeet Das, Patrick Filkins, John Byrne AT&T Delivers Another Strong Quarter Driven by 5G and Fiber Growth <P>On April 24, 2024, AT&T announced its first quarter 2024 financial earnings. Top-line revenue was $30.0 billion, a YoY decline of 0.4%. AT&T's Mobility and Consumer Broadband were the major drivers of this growth, while the company's operations in Mexico also contributed to positive results. The postpaid phone net adds continued to highlight strong momentum as well. The company also achieved free cash flow of ~$3.1 billion and was up by $2.1 billion from a YoY perspective. The major negative for AT&T continues to be its decline in Business Wireline operations, a 7.8% YoY revenue decline, which is partially offset by growth in other parts of the business such as fiber and other advanced connectivity services.</P> IDC Link Thu, 02 May 2024 04:00:00 GMT Jitesh Bhayani