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IDC MarketScape: Worldwide Telecom Autonomous Network Operations Solutions 2026 Vendor Assessment

Chris Silberberg, Ajeet Das — Wed, 19 Aug 2026 04:00:00 GMT

The IDC MarketScape assesses the worldwide telecom autonomous network operations capabilities for the telecommunications sector and discusses what criteria are the most important for companies to consider when selecting a vendor. It reviews the critical operational support systems (OSS) capabilities of key suppliers across orchestration, assurance, and network inventory, which are foundational for autonomous network operation strategies. It also considers the long-term road map for these vendors and how they are supporting customers to leverage agentic AI to unlock higher levels of network autonomy.

“Telecom operators have been striving for increasingly autonomous networks for a long term. Backed up by a foundational vision provided by the TM Forum Autonomous Network (AN) framework, operators are now making strides to achieve AN Level 4 (highly autonomous networks) by 2030. To do this, they need a mix of strategic partners that can deliver autonomy horizontally across network domains, with the depth expertise necessary to ensure reliability and efficiency when executing at a domain level,” says Chris Silberberg, research manager, IDC.

How Many LEO Communications Constellations Can Be Accommodated in Orbit?

Simon Baker — Tue, 18 Aug 2026 04:00:00 GMT

This IDC Perspective discusses how the LEO satellite business favors large players, and why only a few will prosper. Gaining rights to optimum orbital shells and frequencies is a key factor in success. U.S.-based projects have a clear advantage, with China making moves to ensure it is not left out.

"The filings already in place for LEO constellations will largely determine the shape of the future business. There is much to play (and apply) for, but not much time to achieve it." — Simon Baker, senior research director, Satellite and NTN, IDC

Orange Business' New Trust the Future Strategy, 2026

Masarra Mohamed, Jitesh Bhayani — Tue, 18 Aug 2026 04:00:00 GMT

This IDC Market Note examines Orange Business' Insights 2026 analyst event, where the company set out its Trust the Future strategy: a convergence of its transformation programs into a single AI-first platform business, anchored by a landmark partnership with Tech Mahindra and an increasingly product-level commitment to sovereignty that now spans cloud, connectivity, edge computing, IoT, and customer experience. IDC assesses the strategy as credible and differentiated, with execution risk concentrated in the Tech Mahindra transition and in converting trust and sovereignty into monetizable, at-scale revenue.

"Orange Business used Insights 2026 to show that Trust the Future is an acceleration of a strategy IDC has tracked since 2023, not a new direction, and one now backed by revenue, reference customers, and a coherent leadership narrative," said Jitesh Bhayani, research vice president, Worldwide Telecommunications Services at IDC.

IDC's Worldwide Communications Platform as a Service Taxonomy, 2026

Masarra Mohamed — Mon, 17 Aug 2026 04:00:00 GMT

This IDC study presents IDC's worldwide communications platform as a service (CPaaS) taxonomy for 2026. It defines the CPaaS market, establishes the primary segments and subsegments used for IDC market sizing and forecast work, and clarifies scope boundaries with adjacent markets including unified communications and collaboration, contact center as a service, and standalone identity and AI software. The taxonomy organizes the CPaaS market into six primary segments: messaging APIs, voice APIs, video APIs, network APIs, other APIs, and miscellaneous services, with associated subsegments reflecting how vendors package and sell programmable communications capabilities. This document is intended for CPaaS providers, telecom operators, technology buyers, and investors that need a consistent framework for analyzing the CPaaS market, positioning vendor portfolios, and interpreting IDC CPaaS market sizing and forecast research.

"The CPaaS market in 2026 is defined by the convergence of channel APIs, network APIs, and AI-enabled automation into unified intelligent customer engagement platforms. This taxonomy organizes the market to reflect how vendors provide programmable communications beyond isolated channels into intelligent integrated platforms." — Masarra Mohamed, senior research analyst, Communications Platform as a Service, IDC

Market Share: Worldwide Unified Communications and Collaboration Shares, 2025 — Microsoft's Dominant Market Share Is Being Accelerated by AI Advancements

Graham Fruin, Denise Lund — Mon, 17 Aug 2026 04:00:00 GMT

This IDC presentation examines the 2025 market shares of the leading vendors in the worldwide unified communications and collaboration (UC&C) market.

"The UC&C market is being driven by the need for seamless integration between technologies, solutions, and AI capabilities. Interoperability is key in both hardware and software, and AI is now becoming a core component of solutions that can drive adoption." — Graham Fruin, senior research analyst, Unified Communications and Collaboration, IDC

Google Cloud Summit London Showcases Gemini Enterprise as a One-Stop Shop for Agentic Future, Highlights What's New in Sovereignty, Infrastructure, CX, and Data

Thu, 13 Aug 2026 04:00:00 GMT

This IDC Market Perspective discusses Google Cloud Summit London, where the company showcased its full-stack offering — silicon, models, data, trusted infrastructure, and agent governance — under one roof. It is resonating with U.K. enterprises moving agents from pilot to production.

"Google Cloud demonstrated that it has the right instinct, ground-level understanding of local customer requirements, and a product road map all aimed as fit for making agentic AI a trusted enterprise reality," says Archana Venkatraman, senior research director, Cloud Data Management at IDC. "Google's got the components right. It is now time to make all components generally available to U.K. enterprises and sharpen focus on the platform transition, partner ecosystem, and the commercial model."

IDC Market Glance: EMEA Wholesale Telecoms, 3Q26

Jan Hein Bakkers, Tolga Yalcin — Thu, 13 Aug 2026 04:00:00 GMT

This IDC Market Glance provides an overview of the current landscape for wholesale telecoms services in Europe, the Middle East, and Africa (EMEA). It describes the structure and segments of the market and illustrates the service providers participating in each segment.

IDC Survey: Telco Buyer View on Agentic AI Pricing, 1H26

Chris Silberberg — Wed, 12 Aug 2026 04:00:00 GMT

This IDC Survey examines telecom operators' attitudes toward agentic AI pricing, procurement, and governance as these capabilities and buyer behaviors continue to mature. The results indicate a market still resolving how to prove agentic AI's value and where confidence in evaluating vendor pricing has not yet been tested against a settled pricing standard for AI agents.

IDC Survey Spotlight: Why Do North American Enterprises Look Beyond Telcos for Their Connectivity Needs?

Peter Chahal — Wed, 05 Aug 2026 04:00:00 GMT

This IDC Survey Spotlight examines responses from 250 North American enterprises surveyed as part of IDC’s August 2025 Future Enterprise Connectivity Infrastructure and Services Survey. The findings highlight a rapidly evolving connectivity landscape in which enterprises are increasingly engaging a diverse mix of providers, intensifying competitive pressure on telecom providers from hyperscalers, systems integrators, and other technology vendors. As traditional differentiators, such as network ownership and pricing, become less decisive, enterprises are placing a greater emphasis on strategic vision, innovation, and executive engagement. The results suggest that telecom providers that successfully evolve from connectivity vendors into trusted strategic partners will be better positioned to influence digital transformation initiatives and shape long-term technology road maps.

Market Analysis Perspective: Worldwide Telecom Operations and Monetization, 2026

Chris Silberberg — Wed, 05 Aug 2026 04:00:00 GMT

This IDC Market Analysis Perspective provides insight into the current and future state of the telecom operations and monetization market. It includes an overview of the current market landscape, a technology buyer perspective, a market outlook, and IDC’s advice for technology and services suppliers.

This year 2026 is a year of execution as telecom operators and vendors face the reality that we are far from truly autonomous networks, and deploying agentic AI at scale is easier said than done. Technological progress is being made but needs to be accompanied with organizational and process change for the industry to really scale outputs from AI.