rsstelecom https://www.idc.com/rss/2813.do IDC RSS alerts IDC MarketScape: Worldwide Collaboration and Community Applications 2021 Vendor Assessment https://www.idc.com/getdoc.jsp?containerId=US46743820&utm_medium=rss_feed&utm_source=alert&utm_campaign=rss_syndication <P>This IDC study represents a vendor assessment of the collaborative and community applications market through the IDC MarketScape model. Team collaborative applications and enterprise community applications became critical to connect workers, vendors, partners, and customers. Each vendor has differentiated itself with both core abilities and integration abilities that they believe will be most in demand in the future. While some companies saw customer service challenges in their growth, all are seeking better ways to improve adoption to make collaboration and communities a core part of the enterprise IT stack going forward. If user adoption of these platforms is any gauge for the future, collaborative and community platforms will be very successful. Enterprises must embrace them as a new way to communicate, form community, improve customer and worker experience and, most importantly, redesign legacy processes.</P><P>"The future of business is the connection and communities with the workforce, partners, and customers," according to Wayne Kurtzman, research director for Social, Communities, and Collaboration Applications at IDC. "Deep integrations with the rest of the technology stack improve insights, minimize context switching, and drive significantly more productivity with better worker experience. Companies that fail to provide well-designed collaboration and community platforms will force their workforce, partners, and customers to create their own solutions."</P> IDC MarketScape Fri, 24 Sep 2021 04:00:00 GMT Wayne Kurtzman Market Analysis Perspective: Worldwide Unified Communications as a Service, 2021— Spotlight on Service Providers, Including OTT https://www.idc.com/getdoc.jsp?containerId=US48243521&utm_medium=rss_feed&utm_source=alert&utm_campaign=rss_syndication <P>This IDC Market Analysis Perspective (MAP) features the worldwide unified communications as a service (UCaaS) market with a spotlight on service providers, including OTT. The presentation is designed to provide clients the opportunity to engage with key analysts on the key issues impacting the market. The presentation includes a 2021 update on:</P><UL><LI>Industry and market overview</LI><LI>Competitive landscape</LI><LI>Buyer perspective</LI><LI>Future view of the market</LI></UL> Market Analysis Perspective Thu, 23 Sep 2021 04:00:00 GMT Denise Lund Market Analysis Perspective: Worldwide Unified Communications and Collaboration, 2021 https://www.idc.com/getdoc.jsp?containerId=US48217021&utm_medium=rss_feed&utm_source=alert&utm_campaign=rss_syndication <P>This IDC Market Analysis Perspective (MAP) features the worldwide unified communications and collaboration (UC&C) market. The presentation is designed to provide clients the opportunity to engage with IDC's communications analysts on the key issues impacting the UC&C market. The presentation includes a 2021 update on:</P><UL><LI>Industry and market overview</LI><LI>Competitive landscape</LI><LI>Buyer perspective</LI><LI>Future view of the market</LI><LI>Advice for the technology supplier</LI></UL> Market Analysis Perspective Wed, 15 Sep 2021 04:00:00 GMT Rich Costello, Denise Lund Network Performance Management: The Impact of Cloud-Based SaaS Delivery https://www.idc.com/getdoc.jsp?containerId=US48192121&utm_medium=rss_feed&utm_source=alert&utm_campaign=rss_syndication <P>This IDC study examines the advantages and challenges associated with the fast-developing solution set and market opportunity for cloud-based enterprise NPM. As network requirements become more complex and critical and experience with cloud-based services (e.g., IaaS and SaaS) builds, the advantages of cloud-based network management solutions move to the forefront when enterprises are evaluating their options in network performance management. Here, ready access, flexible packaging, feature velocity, solution simplicity, and improved baselining are just some of the advantages presented by NPM solutions delivered via a SaaS model. Today, cloud-based NPM solutions make up a relatively small portion of the market compared with on-premises hardware and software purchases. However, owing to their distinct advantages and solid match to future IT directions and requirements, cloud-based solutions will occupy an increasing percentage of network analytics and automation spending and account for almost all of overall growth of the enterprise network performance management market through 2025.</P><P>"Throughout 2020, enterprises faced significant challenges in managing and adapting their networks during a time of epic disruption. All organizations were forced to reassess their approach to networking and network management. Network components, staff skills, management tools, operational practices, advancing technologies, and vendor partnerships were reevaluated in light of a hyperconnected world that has changed forever as a result of the widespread digital acceleration driven by the COVID-19 pandemic," says Mark Leary, director, Network Analytics and Automation, at IDC. "Moving to cloud-based management solutions delivers the flexibility, agility, functionality, accessibility, security, and cost-effectiveness that match a network environment that has changed and will continue to change in response to fast-moving business requirements and technology capabilities."</P> Technology Assessment Wed, 15 Sep 2021 04:00:00 GMT Mark Leary Market Analysis Perspective: Worldwide Enterprise Communications Infrastructure, 2021 https://www.idc.com/getdoc.jsp?containerId=US48208221&utm_medium=rss_feed&utm_source=alert&utm_campaign=rss_syndication <P>This IDC Market Analysis Perspective provides a view of the global enterprise communications infrastructure market. This Market Analysis Perspective presentation is designed to provide clients the opportunity to engage with IDC's enterprise networking analysts on the key issues impacting the enterprise communications infrastructure market as well as the speculation on future market direction. This Market Analysis Perspective presentation includes a 2021 update on:</P><UL><LI>Industry and market overview</LI><LI>Competitive landscape</LI><LI>Buyer perspective</LI><LI>Future view of the market</LI><LI>Guidance for IT suppliers</LI></UL> Market Analysis Perspective Wed, 08 Sep 2021 04:00:00 GMT Brandon Butler, Rich Costello, Petr Jirovsky, Rohit Mehra Worldwide Conferencing Applications Software Forecast, 2021–2025: Video Wins https://www.idc.com/getdoc.jsp?containerId=US48151421&utm_medium=rss_feed&utm_source=alert&utm_campaign=rss_syndication <P>This IDC study examines the conferencing applications software market for the 2021–2025 period. Conferencing is how people connected and felt connected. It enabled people to "do people things" and feel connected to their teams and their work. We invited people into our homes and changed what it means to meet: it is now a videoconference. The market accelerated quickly and will continue to show growth, although more tapered.</P><P>"The future growth for the conferencing applications software market will come from an array of new features and integrations that increase the value of conferencing," according to Wayne Kurtzman, research director, Social, Communities, and Collaboration at IDC. "For conferencing vendors to continue to grow revenue, companies will diversify <I>and</I> include features to make conferencing applications so valuable that they will be needed to be used even when everyone is in the same office.</P> Market Forecast Mon, 06 Sep 2021 04:00:00 GMT Wayne Kurtzman Bandwidth Duet for RingCentral Aims to Drive Quantity and Speed of Enterprise UCaaS Deployments https://www.idc.com/getdoc.jsp?containerId=US48165521&utm_medium=rss_feed&utm_source=alert&utm_campaign=rss_syndication <P>This IDC Market Note discusses the recent announcement from Bandwidth Inc. to deliver early access to Duet for RingCentral, its "Bring Your Own Carrier" (BYOC) SIP Trunking and E911 solution for RingCentral's Message Video Phone (MVP) platform. The solution gives enterprises Bandwidth's full PSTN replacement in 35+ countries and the company's dedicated global IP voice network reaching 60+ countries. The solution enhances Bandwidth's partnership with RingCentral, specifically becoming part of RingCentral's MVP platform go-to-market strategy targeting at launch of the G2000 enterprises that are transitioning from on-premises UC to cloud-based UC.</P> Market Note Thu, 02 Sep 2021 04:00:00 GMT Denise Lund, Courtney Munroe, Rich Costello European Enterprise Communications Survey, 2021: Attitudes Toward Unified Communications Solutions https://www.idc.com/getdoc.jsp?containerId=EUR146497221&utm_medium=rss_feed&utm_source=alert&utm_campaign=rss_syndication <P>This IDC Presentation summarizes key trends around unified communications solutions based on IDC's 2021 <I>European Enterprise Communications Survey. </I></P><P>IDC's <I>European Enterprise Communications Survey</I> is an annual survey and a must-have for network and services vendors. It provides insight into the priorities and strategic intentions of network executives, offering guidance for vendors' strategy planning and market positioning. The survey covers a range of topics, including WAN, hybrid networks, network infrastructure, SDN, cloud, unified communications, video, contact centers, data and voice services, network life-cycle services, provider selection criteria and preferences, and overall trends in the telecommunications sector.</P><P>Results are provided for 12 Western European countries (Belgium, the Czech Republic, France, Germany, Italy, the Netherlands, Poland, Russia, Spain, Sweden, Switzerland, and the U.K.), six verticals (finance, manufacturing, public sector, retail/wholesale, business services, and transport), and six business size segments (50–99 employees; 100–249 employees; 250–499 employees; 500–999 employees; 1,000–4,999 employees; and 5,000 or more employees).</P> IDC Survey Wed, 01 Sep 2021 04:00:00 GMT Oru Mohiuddin, Graham Fruin Worldwide Conferencing Applications Software Market Shares, 2020: Finally — Video Killed the Audio Call https://www.idc.com/getdoc.jsp?containerId=US48151321&utm_medium=rss_feed&utm_source=alert&utm_campaign=rss_syndication <P>This IDC study discusses worldwide conferencing applications software market share for the year 2020.</P><P>"Conferencing products enabled 'people to do people things' when we needed it most: to feel more connected with each other and our work. This dramatically expanded the conferencing applications market," according to Wayne Kurtzman, IDC research director of Social, Communities, and Collaboration software applications. "Feature velocity in the market continues to expand use cases to make conferencing platforms more valuable for businesses of every size — a trend that we expect to continue." </P> Market Share Tue, 31 Aug 2021 04:00:00 GMT Wayne Kurtzman Orange Business Services' Analyst Days 2021 https://www.idc.com/getdoc.jsp?containerId=EUR148159521&utm_medium=rss_feed&utm_source=alert&utm_campaign=rss_syndication <P>This IDC Market Perspective summarizes highlights from the Orange Business Services Analyst Days that took place on June 23 and 24, 2021. It gives IDC's views on connectivity, unified communications, cloud computing, mobility and edge computing, IT and systems integration, data and artificial intelligence, and security.</P><P>"Orange Business Services continues its transformation to a network-native digital services company, with IT and integration services' growing contribution to its revenues," said Bruno Teyton, senior research director, IDC Europe Networking and Life-Cycle Services. "Orange Business Services focuses on four growth areas: cloud, cybersecurity, digital and data, and smart mobility. To achieve its growth objectives, Orange Business Services focuses on security, mobile private networks, 5G, and edge computing, but it will need to invest in consulting and vertical capabilities to be considered as a key partner in enterprises' strategic transformation projects."</P> Market Perspective Fri, 27 Aug 2021 04:00:00 GMT Bruno Teyton, Ahmad Latif Ali, Jan Hein Bakkers, James Eibisch, Melissa Fremeijer-Holtz, Sylvia Wünsche, John Gole, Kevin Restivo, Leslie Rosenberg, Rosie Secchi, Joel Stradling, Oru Mohiuddin