rsstelecom

IDC Survey: Telecom Operations and Monetization Highlights, 2026

Chris Silberberg — Thu, 18 Jun 2026 04:00:00 GMT

This IDC Survey, conducted in April 2026, builds upon a prior study from 2025 that explored how global telecommunications service providers are prioritizing technology investments, modernizing their operational and commercial infrastructure, and scaling AI across their organizations.

IDC’s 2026 Worldwide Telco Digital Transformation (DX) IT, Applications, and AI Survey captures insights from 350 telecom operators across the Americas, EMEA, and Asia/Pacific regions. The findings show:

Urgency and execution capability diverge across operator tiers and geography, with emerging markets driven by greater transformation pressures while mature markets are scaling and monetizing capabilities already in place
Investment rationales across OSS and BSS systems are shifting away from efficiency as the primary driver toward the ability to commercialize new services rapidly and at scale.
AI has entered a proof-of-value phase in which most spending growth comes from budget reallocation rather than new money. ROI scrutiny is intensifying, and the ability to demonstrate tangible returns is becoming the defining criterion for sustained investment.

Twilio Reframes CPaaS as Conversation Infrastructure for the Agentic Era at SIGNAL 2026

Masarra Mohamed — Tue, 16 Jun 2026 04:00:00 GMT

This IDC Market Note analyzes Twilio's public platform announcements at SIGNAL 2026, held in San Francisco on May 6–7, 2026. At this event, the company introduced a new conversation layer for the Twilio Platform and positioned itself as communications infrastructure for the agentic AI era. It examines the general availability of Conversation Orchestrator, Conversation Memory, and Conversation Intelligence; the open source Agent Connect toolkit; the reimagined Twilio Console; expanded channels and reliability features; and an identity agenda anchored by the Stytch acquisition.

"Twilio's SIGNAL 2026 announcements suggest the communications market is entering a new phase. As AI agents reshape customer engagement, the real battleground goes beyond LLM models to awareness, orchestration, memory, trust, and continuity. This marks a turning point toward connective tissue ownership between humans and agents in the agentic era," said Masarra Mohamed, Senior Research Analyst at IDC.

Vodafone FY26 Full Year Results: Steady Progress, Germany Stabilizes

Ahmad Latif Ali — Tue, 16 Jun 2026 04:00:00 GMT

Market Forecast: Canadian Communications Services Forecast, 2026–2030

Praveen Datta — Mon, 15 Jun 2026 04:00:00 GMT

This IDC presentation provides the five-year forecast for the Canadian communications services market for 2026–2030 and delivers insights into the drivers and inhibitors of growth.

"The Canadian communications services market is expected to grow in line with Canada's expected GDP growth over the forecast period, as pricing for consumer wireless and internet services continues to lag behind inflation. Service providers would do well to message on the benefit and reliance of their services for and by Canadians to enable pricing power gains rather than the continual promotional pricing erosion." — Praveen Datta, research director, Canadian Communications Markets and Strategies, IDC

中国DDI市场概况，2025

Laura Chen — Wed, 10 Jun 2026 04:00:00 GMT

本IDC研究报告以2025年的数据为基础，主要介绍中国DDI市场规模、市场竞争分析和行业分析，同时从企业市场、运营商市场等不同维度对市场展开解读。报告显示，2025年中国DDI市场收入约为5.9亿元人民币，同比下降1.3%，其中DDI企业市场收入约为3.9亿元人民币，同比增长0.2%；DDI运营商市场收入约为2.0亿元人民币，同比下降4.1%。

Worldwide Telecom Operations and Monetization Solution Forecast, 2026–2030

Chris Silberberg — Mon, 08 Jun 2026 04:00:00 GMT

This IDC Market Forecast shows that telcos are growing their investment in IT systems and network operations with greater coordination across network orchestration, operations, monetization, and customer engagement platforms. The driving imperative of profitable monetization will rely on this alignment of focus. The combined market will grow from $52.4 billion in 2025 to $61.6 billion in 2030, as AI deployment and autonomous network investment sustain demand through a period of monetization headwinds and accelerating vendor consolidation.

"Telecom operators are investing in their OSS and BSS to strip out cost, increase organizational agility, and facilitate revenue streams from new services such as AI inferencing and network slicing. This investment is not happening in a vacuum. If telcos fail to execute at pace, and without a clear focus on the end-user experience, they will be at a severe competitive disadvantage versus their nimbler rivals," said Chris Silberberg, research manager, Telecom Operations and Monetization, IDC.

BT Expands Sovereign AI Infrastructure Through Nscale Partnership, Targeting Regulated Workloads in the United Kingdom

Ahmad Latif Ali — Fri, 05 Jun 2026 04:00:00 GMT

This IDC Market Note evaluates how BT has expanded its role in the United Kingdom's digital ecosystem by aligning sovereign infrastructure capabilities with emerging enterprise and public sector demand for secure, compliant AI adoption. The partnership highlights the emergence of sovereign AI as a strategic priority, driven by regulatory requirements, geopolitical considerations, and the need for trusted, in-country data processing.

This document shows that telecom operators are moving beyond traditional connectivity to play a more central role in enabling AI at scale, particularly in regulated markets. This IDC Market Note evaluates the implications of this shift for competitive positioning, infrastructure investment models, and the growing importance of ecosystem partnerships. Overall, this document situates BT's strategy within the wider transition toward sovereign, consumption-based AI services and its impact on how organizations approach digital transformation in a compliance-driven environment.

IDC Survey Spotlight: Are Telecom Operators Shifting BSS Investments From Efficiency to Revenue Growth?

Chris Silberberg — Sat, 30 May 2026 04:00:00 GMT

This IDC Survey Spotlight explores how telecommunications service providers are considering their BSS investments as they continue to expand the breadth and depth of services they offer within connectivity and beyond. The analysis draws on findings from IDC Syndicated Survey 2026: Worldwide Telco DX IT, Applications, and AI Survey, conducted online in March–April 2026, which gathered responses from 350 telcos to assess their business transformation strategies.

Chinese Telecom Operators Push for Monetization of AI Tokens

Kai Cui, Chris Silberberg — Thu, 28 May 2026 04:00:00 GMT

This IDC Link discusses China Telecom's announcement of a series of trial commercial token packages.

The Landscape of Telecom Agentic AI Platforms, 2026

Chris Silberberg — Sun, 24 May 2026 04:00:00 GMT

This IDC Market Perspective provides a comprehensive analysis of agentic AI platforms in the telecom sector, detailing platform architectures, use case maturity, vendor strategies, and real-world outcomes. It highlights rapid adoption across OSS/BSS, identifies key technical and organizational challenges, and profiles vendors' differentiated approaches. The study underscores agentic AI's transformative potential for operational efficiency, customer experience, and monetization while emphasizing the need for robust governance, data readiness, and cross-vendor interoperability to achieve scalable, trusted deployments.

"Agentic AI is reshaping how telcos operate from the customer interface all the way into the heart of the network. The platforms that will support scale across these many different environments will be the ones that are open, that take security and governance seriously, and that enable telcos to create meaningful business value from agentic AI," says Chris Silberberg, research manager, Telecom Operations and Monetization, IDC.