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How Are Telcos Using APIs to Create New Revenue Streams and Build Ecosystems That Accelerate Commercialization of Differentiated Network Services

Peter Chahal — Wed, 21 Jan 2026 05:00:00 GMT

This IDC Survey Spotlight provides key findings from IDC's 2025 Global Telecom Service Providers' Digital Transformation (DX) Plans and Strategies Survey, which gathered input from 130 telecom providers worldwide. Respondents represent organizations across the Americas, EMEA, and Asia/Pacific regions. The results highlight an accelerating focus on modernizing communications infrastructure, IT systems, and operational processes to enhance agility and enable the delivery of advanced services to both enterprise and consumer segments. Among the top transformation priorities identified is the adoption of APIs, which is emerging as a critical driver influencing technology investment decisions and shaping long-term competitiveness for telecom providers.

IDC ProductScape: Worldwide Enterprise Community Applications, 2025

Wayne Kurtzman — Wed, 21 Jan 2026 05:00:00 GMT

This IDC ProductScape offers a comprehensive guide on the key functionalities of enterprise community applications, featuring products from Bettermode, Bevy, Circle, Gainsight, Higher Logic, Hivebrite, Jive Software, Khoros, Mighty Networks, Salesforce, Sprinklr, and Verint. The status of each functionality is categorized as fully supported, partially supported, partner provided, road map, or not supported, aiding technology purchasers in quickly identifying which vendors align with their changing requirements.

Insurers Are Investing Through Uncertainty, on Their Own Terms

Inci Kaya — Tue, 20 Jan 2026 05:00:00 GMT

This IDC Tech Buyer Presentation examines how insurance carriers are prioritizing technology investment, risk management, and AI adoption amid economic uncertainty, based exclusively on findings from IDC's Future Enterprise Resiliency and Spending Survey, Wave 4. The data explores insurers' expectations around recession risk, IT spending plans, budget priorities, and sentiments on technology risk factors. The study also explores how insurers view agentic AI across the enterprise.

For insurance executives, these findings underscore the importance they place on the ability to operate technology safely and consistently, on their own terms and timeline, rather than from adopting tools fastest.

For technology vendors, the implication is that insurers are seeking partners that can integrate into insurance-specific workflows, provide clear pricing and value propositions, and share accountability for outcomes. Solutions that emphasize governance, phased adoption, and operational fit will align best with how insurance buyers make decisions in 2026 and beyond.

Technology vendors can use this document to:

Understand what features, functionality, or other capabilities are top of mind for insurers.
Identify the optimal way to frame, demonstrate value, and present their offerings to insurers.
Assess where insurers' technology investment priorities lie for the next 18 months.

Technology vendor executives in marketing, sales, and product strategy and other areas can leverage the insight from this document to inform and formulate their approach with buyers in the insurance sector.

1Q25 Financial Results Comparison and Analysis of Europe's Top 5 Telcos

Masarra Mohamed — Fri, 16 Jan 2026 05:00:00 GMT

This IDC Market Presentation report compares and analyzes 1Q25 results — January to March this year — of Europe's top 5 telcos: BT, Deutsche Telekom, Orange, Telefónica, and Vodafone. The main goal of this initiative is to identify which telcos are the most successful in transforming their monetization strategies. We compare these companies' revenue performance, development of their geographical markets and strategic growth portfolios, and major announcements and events during the period.

The financial data has been adjusted for consistency and comparability:

All figures have been converted to USD on a constant currency basis at IDC's 1Q25 rate (EUR/USD 0.95036, GBP/USD 0.79429).
Reporting periods have been aligned with calendar year (CY). For Deutsche Telekom, Orange, and Telefónica, this aligns with their financial year (FY).
Results for BT and Vodafone have been broken down by quarter — 1Q25 matches their 4Q25 reported quarterly results.

ON24 Agrees to Cvent Acquisition

Wayne Kurtzman — Thu, 15 Jan 2026 05:00:00 GMT

ON24 (NYSE: ONTF), a major provider of enterprise virtual events and digital engagement solutions, has signed a definitive agreement to be acquired by Cvent, a leading platform for meetings, events, and hospitality technology. The all-cash deal, worth about $400 million, is poised to deepen and broaden Cvent's marketing technology and event user experience capabilities. Of note, in December 2025, Cvent announced the acquisition of Goldcast, a rising B2B webinar and video event platform. This research evaluates this announcement.

Worldwide Hyperscaler and Top Service Provider Infrastructure Demand Presentation, 3Q25

Leon Kao — Thu, 15 Jan 2026 05:00:00 GMT

This IDC Market Presentation provides an overview of service provider infrastructure demand trends among the 15 selected service providers through the third quarter of 2025.

Top 5 Trends in UC&C for 2026

Jitesh Gera — Mon, 05 Jan 2026 05:00:00 GMT

This IDC Market Presentation examines the top 5 UC&C trends for 2026.

In 2025, AI in UC&C took a clearer shape and form, opening up pathways for a highly personalized and individualized way of working through agentic AI capabilities. In 2026, IDC expects deeper adoption of self-serve AI agents in addition to increased platform consolidation, administrative focus, UC-CC convergence, and specialized solutions. The top 5 trends for UC&C in 2026 are:

Self-serve AI agents to enhance productivity and personalize communication experiences
Preference to consolidate UC&C providers continuing to rise
Continued rise in convergence of unified communications and contact center solutions
Administrative portal as a strategic market differentiator
Vertical-specific solutions continuing to find greater adoption

2Q25 Financial Results Comparison and Analysis of Europe’s Top 5 Telcos

Masarra Mohamed — Tue, 23 Dec 2025 05:00:00 GMT

This IDC Market Presentation provides a comparative, data-driven assessment of the 2Q25 financial performance of Europe’s five largest telecom operators — BT, Deutsche Telekom (DT), Orange, Telefónica, and Vodafone — using a harmonized methodology that aligns reporting periods, normalizes currencies, and focuses on underlying operational trends. The analysis examines each operator’s revenue trajectory, EBITDA/EBITDAaL performance, geographical exposure, and enterprise (B2B) segment dynamics to understand how effectively these telcos are transforming their monetization strategies amid structural market pressures. At the group level, results diverged: DT and Vodafone delivered positive organic revenue growth supported by strong U.S. performance (DT), digital services (Vodafone), and cost discipline, while BT, Orange, and Telefónica reported top-line declines driven by handset softness, legacy erosion, pricing regulation, and adverse FX effects. Margin performance similarly reflected the degree of operational transformation: DT, Orange, and Vodafone expanded EBITDA through network efficiency, automation, and cloud/security growth, whereas BT and Telefónica faced pressure from weak international units, transformation costs, and declining legacy services. Geographically, growth is shifting away from saturated European markets toward emerging regions — Orange’s Africa & Middle East, Vodafone’s Africa and Türkiye, and Telefónica’s Brazil — where mobile data, fiber, and financial services are rising. B2B performance highlights a clear industry trend: traditional fixed and mobile connectivity continue to decline across all operators, but demand for cloud, cybersecurity, IoT, and managed services is accelerating, benefiting units such as Vodafone Business, Telefónica Tech, Orange Cyberdefense, and DT’s T-Systems. The presentation concludes with a synthesis of major quarterly announcements and strategic implications, emphasizing that telcos with diversified digital portfolios, automation-driven cost bases, and strong emerging-market exposure are better positioned for growth and margin resilience. The report provides a comprehensive, comparable, and strategically focused overview of how Europe’s top telcos are navigating the shift from legacy connectivity to digital platforms in a slow-growth telecom environment.

3Q25 Financial Results for Europe's Top 5 Telcos: A Comparison and Analysis

Masarra Mohamed — Tue, 23 Dec 2025 05:00:00 GMT

This IDC Presentation analyzes 3Q25 financial results to provide a comparative assessment of Europe's five largest operators: BT, Deutsche Telekom (DT), Orange, Telefónica, and Vodafone. It aims to provide insights into their financial performance, strategic momentum, and progress in business transformation in 3Q25. Using a consistent, currency-adjusted methodology, the report evaluates revenue trends, margin shifts, geographical performance, and enterprise (B2B) developments across all operators.

The analysis shows diverging revenue trajectories: Vodafone leads with broad-based service revenue growth across Germany, the U.K., Africa, and Türkiye; DT has also expanded, driven mainly by T-Mobile US and solid European operations. Orange remains broadly stable, buoyed by strong results in Africa and the Middle East despite ongoing weakness in France. By contrast, BT and Telefónica recorded declines due to legacy product erosion, foreign exchange headwinds, and softer wholesale and equipment sales.

Regarding profitability, DT, Orange, and Vodafone demonstrate clear margin resilience, supported by efficiency programs, cloud and security growth, and portfolio optimization. Telefónica has delivered organic EBITDA improvement but remains impacted by foreign exchange (FX) and restructuring costs. BT's EBITDA was flat due to cost savings but the telco continues to face margin pressure from its PSTN transition and labor inflation.

Geographically, the quarter highlights a shift in growth engines toward faster-growth markets (Africa, Türkiye, Brazil) while core Western European markets remain constrained by ARPU pressure and competitive dynamics.

This presentation also examines B2B transformation, where Telefónica Tech, Vodafone Business, and DT's T-Systems show strong momentum in cloud, cybersecurity, IoT, and digital services. In contrast, BT Business and Orange Business continue to face declines as legacy connectivity and IT services drag their performance down.

Telecommunications for Worldwide SMBs: Key Priorities and Challenges, 2025

Tue, 23 Dec 2025 05:00:00 GMT

This IDC Market Presentation looks at telecommunications priorities for SMBs around the world. It looks at available resources that SMBs have for managing telecommunications resources and current and future plans for investment. It also provides a regional view of the U.S., Western Europe, and APAC regions. It draws primarily from IDC's February 2025 Worldwide Small and Medium-Sized Business Survey, as well as IDC's September 2025 U.S. SMB Communications Survey, May 2025 European Small and Medium-Sized Business Data-Driven Strategy Survey, and September 2025 APAC Enterprise Connectivity and Telecom Services Survey.