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IDC's Conferencing and Virtual Events Survey, 2023: From "Work TV" to Trusted Engagements

Wayne Kurtzman — Thu, 30 Nov 2023 05:00:00 GMT

This IDC Tech Buyer Presentation identifies changes to the conferencing and virtual event applications market, as well as the evolving use cases in the United States and Western Europe. Studied are the attitudes, adoption, use cases, benefits, and purchasing paths of conferencing and virtual event applications. This research identifies the move from conferencing and virtual events as being "work TV" to having a focus on trusted engagements with a look to what is coming next. This research is intended to help technology leaders and vendors alike with current insights in these markets.

NICE: Specializing in CX-Driven GenAI

Oru Mohiuddin, Mary Wardley — Thu, 30 Nov 2023 05:00:00 GMT

This IDC Market Note highlights the key points from NICE Analyst Summit held in Peru on October 11-13, 2023. It discusses NICE's strategy and drivers of innovations as NICE continues to specialize in CX-based AI, leveraging its assets and expertise in customer interactions.

A Full Suite of Professional Services Drives Successful Adoption for UC&C Solutions

Leslie Rosenberg — Mon, 27 Nov 2023 05:00:00 GMT

This IDC Survey Spotlight highlights data from IDC's September 2023 Future Enterprise Resiliency and Spending Survey, Wave 8, of 888 senior IT and infrastructure decision makers regarding their investments in unified communications and collaboration (UC&C) and the use of professional services.

What Technologies Are European Companies Prioritizing when Creating the Offices of the Future?

Andrea Minonne — Mon, 27 Nov 2023 05:00:00 GMT

This IDC Survey Spotlight analyzes the top 3 priorities for European businesses when it comes to redesigning facilities. In response to dynamic changes in the modern workplace, European companies are strategically prioritizing technology investments while reimagining their facilities over the next 18 months.

"As businesses redefine their workspaces, emphasis on dedicated collaborative environments, automation, and office space planning is a strategic response to the evolving needs of the workforce. Tech vendors positioned to deliver holistic solutions in these areas will play a pivotal role in shaping the future of work, contributing to the creation of agile, efficient, and employee-friendly workplaces," said Andrea Minonne, research manager, IDC Data and Analytics Europe.

中国DDI企业级市场份额，2022：稳中前行，深耕行业发展机遇

Laura Chen, Steven Hu, Kai Cui — Mon, 27 Nov 2023 05:00:00 GMT

DDI是域名解析系统（DNS）、动态地址分配（DHCP）和IP地址管理（IPAM）的首字母简写。2022年DDI在中国企业级市场规模为3.73亿元，同比2021年增长2.4%，在经历了2020年的市场低迷及2021年的强劲增长之后，企业级市场在2022年增长较为平稳。企业级市场主要贡献行业领域为金融，教育和政府等行业。

2022年中国市场在疫情影响中有所回暖，整体ICT市场均表现市场提升。国家从宏观层面对于数字化转型，安全保障以及IPv6转换等关键问题都提出相应政策意见，而这些层面与DDI都有一定的相关性。同时，各行业的数字化转型、IPv6建设也进行了深水区，对DDI市场有一定的驱动力。而DDI产业中的相关厂商也顺应政策、行业以及技术的变化，积极满足市场需求，提升产品价值与品质。形成了一个良性的产业发展。

从产品维度看，DDI市场仍以硬件为主，硬件市场规模接近3.5亿人民币，约占市场份额的92.8%。软件占比较少，但有较大幅度的增长，2022年软件同比增长率19.0%，远超硬件1.3%的增长率以及整体市场2.4%的增长率，这与项目扩容等相关市场机会相关。

从行业维度看，金融（32.9%）、教育（22.5%）和政府（15.5%）等行业仍然是2022年中国DDI市场的主要引领行业，市场份额较大，教育与政府行业同比均有超过20%的增长。金融行业2022年同比有小幅下降，主要原因是2022年部分重点金融城市受疫情影响导致项目延期，但根据金融行业的自身特征及发展状况，未来金融行来仍然是DDI市场的主要份额及增量市场。

展望未来，随着数字化转型的深入发展，大数据、物联网、IPv6等技术的快速发展与应用，网络设备对IP地址的需求呈现爆炸式增长趋势，因此对IP地址的解析、分配和管理也提出更高的安全性、可靠性、准确性等要求。

中国企业通信市场助理研究总监崔凯表示："DDI是随着互联网的发展而产生的，并随着企业业务的变化而不断演进、持续创新，通过为企业提供高效而安全的IP解析、分配和管理服务来帮助企业提升网络管理和运营效率，加强企业网络安全防护水平，是企业数字化转型的重要手段之一。"

European Unified Communications and Collaboration Forecast, 2022–2027

Oru Mohiuddin, Graham Fruin — Fri, 24 Nov 2023 05:00:00 GMT

The European unified communications and collaboration (UC&C) market is projected to grow at a 7.5% CAGR between 2022 and 2027, off the back of cloud-based UC&C migration. Key current and future market developments include:

UC collaboration will grow at a CAGR of 7.4% over the 2022-2027 period. By 2027, UC collaboration will have a share of 44% of the UC&C market in Europe.
Voice remains an integral part of communications and by 2027, unified communications as a service (UCaaS) will account for 48% of UC&C revenues. Hosted voice/public cloud (UCaaS) is the fastest-growing category in UC&C with a CAGR of 10.8%.
Enterprise videoconferencing systems will grow at a CAGR of 3.2% over the forecast period. The restructuring of offices has seen a bigger emphasis on devices that bring parity between physical and virtual attendees.
The on-premises IP telephony/UC systems segment will decline 10.4% between 2022 and 2027 as businesses replace legacy infrastructure.

Hybrid working is a permanent reality for many businesses in Europe. Efficiently connecting a distributed workforce is best done in the cloud, which also enables businesses to integrate with other technologies. The largest countries in the UC&C market are the U.K., France, and Germany. France and Germany have become more receptive to cloud-based communications. There are opportunities in Spain for UCaaS migration as businesses are looking to migrate their legacy voice services to private or public UCaaS.

The IDC Market Forecast examines the European UC&C market, with breakdowns for the various technologies and services that constitute this market, namely, UC applications and IP telephony equipment, videoconferencing and telepresence equipment, team collaborative applications, other collaborative applications, and UCaaS. It also breaks down the market by business size and key geographies. The study outlines major market trends and provides recommendations for market players.

"The momentum of cloud-based UC&C will continue to be high, but providers must be careful not to complicate their offerings as a portion of the market still uses on-prem UC because they are unclear about the alternative solutions or the migration path. Providers need to implement AI and automation into their communications and collaboration but should take great care to follow European regulations and ensure that customers' data remains secure," said Graham Fruin, senior research analyst, IDC European Unified Communications and Collaboration.

BT Unveils its Strategy for Business at Focus 2023: Better on BT

Thu, 23 Nov 2023 05:00:00 GMT

This IDC Market Perspective summarizes the highlights of BT Focus 2023, which was held virtually on October 12, 2023. It provides IDC's perspective on BT Business' strategy, with a focus on its Global Fabric platform and its efforts in terms of connectivity, security, digital work, SMB, artificial intelligence, and sustainability.

"BT operates in a market that is increasingly crowded, and it is not just faced with its traditional peers, but also with growing pressure from coopetitors looking to grow their share of wallet," said Jan Hein Bakkers, senior research director, IDC. "In this environment, BT will need to balance choice with scale to maximize relevance and ensure sustainable margins."

Top Enterprise Connectivity Investments to Accelerate Operational Efficiency

Paul Hughes — Wed, 22 Nov 2023 05:00:00 GMT

This IDC Perspective analyzes data from IDC's June 2023 Future of Connectedness Survey and Wave 8 of IDC's recurring Future Enterprise Resiliency and Spending Survey, looking at top operational metrics enterprises use to assess performance from connectivity initiatives and the strategic investments that help ensure those metrics are met. Evolving digital business demands put increased pressure on enterprise networking and IT staff to manage change, especially as businesses look to avoid future technology silos caused by disparate networks and multicloud environments. These dynamics are driving enterprises to focus connectivity investments on technologies that help drive measurable business outcomes.

"The road map to the agile connected enterprise (R.A.C.E.) has become a journey of network transformation, reducing legacy technology bottlenecks, addressing scale and resiliency with long-term economics in mind, and ensuring secure data movement," noted Paul Hughes, research director, Future of Connectedness at IDC. "Enterprises are making investments in connectivity that are aligned to operational metrics, driving growth in key services and solution areas that ensure quantifiable improvement in those metrics."

SMB Communications Services Survey, 2023: Unified Communications

Jason Blackwell — Thu, 16 Nov 2023 05:00:00 GMT

This IDC Survey provides a summary of results from IDC's SMB Communications Services Survey, an online survey of United States–based small and medium-sized businesses fielded in June 2023. This portion of the survey explores key issues related to unified communications services adoption and implementation by businesses with 1–499 employees.

Cisco Partner Summit 2023: Simplified Portfolio, Services, and Partners Driving Success

Chris Barnard, Leslie Rosenberg — Mon, 13 Nov 2023 05:00:00 GMT

This IDC document looks at Cisco Partner Summit 2023, held in Miami on November 5–9, 2023. The focus of this IDC Link is on network life-cycle services and the Cisco Customer Experience (CX) organization. Cisco also hosted a dedicated CX analyst summit on the afternoon of November 8. Other IDC colleagues will provide their views from a wider partner and channel program point of view.