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Takeaways: Zoom Perspectives Analyst Event 2026

Wayne Kurtzman, Zachary Chertok, Oru Mohiuddin, Michelle Morgan — Mon, 18 May 2026 04:00:00 GMT

This IDC Market Perspective highlights the takeaways from Zoom Perspectives Analyst Event 2026. Zoom is seeking to establish itself as an AI-first, unified collaboration and business platform that moves beyond meetings to encompass the entire flow of work — from conversation to completion. The company is pursuing the interface between human, AI, and agentic work, integrating all three into a value-add workspace. It is already seeing success, growing across enterprise sizes and verticals, including in highly regulated industries.

The growing portfolio across productivity, communications, and physical spaces is a compelling narrative — particularly given Zoom's openness to integrating with whichever applications and productivity suites organizations already use. IDC sees Zoom as well positioned to continue expanding platform value through targeted acquisitions and homegrown products addressing an array of needs and vertical-specific use cases, all anchored by a platform that users already know and trust. In short, Zoom still strives to be the company with products that "just work." The company is being intelligently aggressive in its approach to help organizations work faster and better — preserving the simplicity and familiarity of its platform while adding meaningful AI-powered capabilities at every layer of the work experience.

"Zoom is making communications and collaboration enhanced AI more accessible," according to Wayne Kurtzman, research vice president, Collaboration, Communities, and Conferencing, IDC. "Zoom is refreshing the Workplace product with more robust AI, agents, and other offerings that make it easier for businesses to leverage AI across the enterprise, yet still within a familiar platform. That platform just does a lot more than even one year ago."

IDC Market Glance: 中国电信行业AI产业图谱，1Q26

Kai Cui — Fri, 15 May 2026 04:00:00 GMT

本报告以2026年第一季度中国电信行业AI应用现状为基础，系统呈现AI在算力基础设施、电信大模型、网络智能、运营支撑、客户体验和行业解决方案中的市场格局。当前电信AI仍以降本增效为主，客户服务和网络运维是主要落地场景；同时，AI云、算力服务和行业AI正在推动运营商从连接提供商向智能服务提供商转型。该图谱重点反映中国市场中设备商、电信IT厂商、运营商科技子公司及垂直行业伙伴共同构建的AI生态，并揭示未来电信AI从内部效率提升走向外部商业化变现的演进方向。

Ready to Transform But Reluctant to Lead: Enterprise Connectivity in Malaysia, 2026 — Insights from IDC's 2025 Enterprise Connectivity and Telecom Services Survey

Nikhil Batra — Fri, 15 May 2026 04:00:00 GMT

This IDC Market Presentation explores the state of enterprise connectivity of Malaysian organizations, drawing on insights from IDC's 2025 APAC Enterprise Connectivity and Telecom Services Survey, which covers Malaysia and the broader Asia/Pacific (APAC) market. It highlights Malaysian organizations' confidence in their connectivity strategy despite caution about execution. It examines how Malaysian organizations are prioritizing connectivity investments, where deployment lags self-assessed maturity, and what it means for the service providers competing in this market. It also discusses network modernization, SD-WAN and SASE adoption, network as a service (NaaS), and the emerging role of AI in enterprise digital infrastructure decisions.

"Malaysian organizations want to modernize their digital infrastructures but want someone else to manage the risk. Their preference for single-vendor networking environments, managed services, and contract flexibility is a deliberate strategy to outsource complexity management," said Nikhil Batra, senior research director, APAC Telecommunications at IDC. "Service providers that can demonstrate repeatable frameworks and processes as well as help manage the risk for organizations across day 0, day 1, and day 2, will have more success."

Broadcom Announces VMware Cloud Foundation 9.1, Demonstrating Continued Investment in the VCF Platform

Adam Reeves — Mon, 11 May 2026 04:00:00 GMT

On May 5, 2026, Broadcom announced VMware Cloud Foundation (VCF) 9.1, spanning infrastructure efficiency, application delivery, and cyber-resilience with a specific focus on private AI workloads. The release converts a set of forward-looking commitments made at VMware Explore 2025 into delivered capabilities and demonstrates Broadcom's continued investment in the VCF platform.

Contact Center Country Focus, 2025: The United Kingdom — Key Factors to Succeed in the Market

Oru Mohiuddin — Tue, 05 May 2026 04:00:00 GMT

This IDC Market Presentation provides an overview of the U.K. contact center market and key factors to succeed in the market. The U.K. contact center market is distinct from the rest of Europe, pairing a strong appetite for advanced technology and AI with a uniquely high sensitivity to security driven by its role as a global business and services hub. Unlike many European markets where security concerns stem from a more conservative regulatory culture, U.K. security priorities are shaped by greater exposure to cross‑border threats and spillover risks, forcing organizations to balance speed and innovation with resilience and control. This creates a rare combination of high innovation potential and complex risk management, making the United Kingdom a critical market for vendors seeking growth — and a compelling reason to dive deeper into this document.

Navigating the UAE’s Digital Regulatory Landscape: Key Frameworks Shaping the Digital Economy

Tolga Yalcin — Tue, 05 May 2026 04:00:00 GMT

This IDC Market Perspective examines the United Arab Emirates’ (UAE’s) digital regulatory landscape through two connected pillars: enabling infrastructure regulations and digital regulations. It highlights recent policy and regulatory developments across connectivity, datacenters, cloud, artificial intelligence (AI), cybersecurity, and data protection, with a focus on how federal and emirate-level authorities are shaping the country’s digital economy. The document shows that the UAE’s regulatory model is becoming more operational, more multilayered, and more consequential for how technology suppliers and service providers design, deploy, and scale digital and infrastructure solutions.

“The UAE’s digital regulatory environment is becoming broader, more operational, and more integrated across both enabling infrastructure and digital service regulation. For suppliers and service providers, this means regulation is increasingly shaping not only compliance but also product design, deployment models, and commercial strategy. The firms that build regulatory fluency into their go-to-market approach will be best placed to capture opportunities across the UAE’s evolving digital economy.” — Tolga Yalcin, research director, Telecoms, IoT, and Digital Regulations, IDC META

Next-Generation Fixed Network Evolution Paths for Fiber, DOCSIS, and Fixed Wireless Access in the META Region

Tolga Yalcin — Mon, 04 May 2026 04:00:00 GMT

This IDC Market Presentation examines how operators across the Middle East, Türkiye, and Africa (META) are balancing fiber, DOCSIS, and fixed wireless access to address uneven infrastructure maturity, coverage gaps, and monetization pressure. It shows how fiber is moving toward XGS-PON, FTTR, and premium connected-premises models; how DOCSIS remains relevant where cable assets still exist; and how fixed wireless access (FWA) is becoming a mainstream option for faster rollout, broader reach, and flexible residential and business monetization.

"Fixed access in the META region is entering a more strategic phase, where success depends less on one technology choice and more on aligning fiber, DOCSIS, and FWA with local market realities. Fiber remains the premium long-term path, DOCSIS the selective bridge, and FWA the fastest route to broader coverage and flexible monetization," says Research Director Tolga Yalcin, Telecoms, IoT, and Digital Regulations, IDC META.

AT&T 1Q26 Results: Record Internet Adds, Fiber Expansion, and OneConnect Launch

Jitesh Bhayani — Wed, 29 Apr 2026 04:00:00 GMT

AT&T opened 2026 with its best-ever first quarter for advanced internet customer growth, posting 584,000 total fiber and fixed wireless net additions — the sixth consecutive quarter exceeding 500,000 net adds — while beating consensus estimates on both revenue and adjusted EPS. The company's 1Q26 consolidated revenue of $31.5 billion, representing 2.9% year-over-year (YoY) growth, was driven primarily by strength in the company's newly reported Advanced Connectivity segment, which now accounts for more than 90% of consolidated revenue and nearly all adjusted EBITDA. Adjusted EPS of $0.57 surpassed analyst expectations of $0.55, rising nearly 12% year over year.

IDC Survey Spotlight: Are Enterprise AI Demands Rising Faster than Network Confidence?

Nikhil Batra — Wed, 29 Apr 2026 04:00:00 GMT

This IDC Survey Spotlight examines enterprise confidence in network readiness across Asia/Pacific. It highlights that many organizations are uncertain whether their current network environments can support future digital demands. The document outlines what is driving that caution and where service providers can step in with stronger guidance and operational support.

"AI is making network uncertainty harder to ignore. Many organizations are still working out what is expected from their networks today, and what scaling those AI-augmented initiatives (and newer ones) will mean for their enterprise network over the next few years," says Nikhil Batra, senior research director, Telecom, IDC. He also adds, "This is creating an opportunity for service providers that can help customers plan and modernize their environments with greater confidence."

This document contains data from IDC's December 2025 Asia/Pacific Enterprise Connectivity and Telecom Services Survey, which included 700 respondents.

FutureNet World London 2026: APIs as the Execution Layer for AI-Driven Customer Journeys

Masarra Mohamed — Tue, 28 Apr 2026 04:00:00 GMT

This IDC Market Note summarizes key insights and takeaways from FutureNet World London 2026, which highlighted the convergence of network APIs and AI as the execution layer for customer journeys in European telecom. Operators are moving from conceptual debates to practical deployment, focusing on packaging APIs within solutions, agent-ready architecture, and data foundations. The conference underscored execution discipline, trust, and regulatory alignment as key differentiators, with early movers setting market expectations. AI-driven customer journey redesign, pragmatic automation, and unified data pipelines are central to operational readiness and competitive advantage.

“APIs are no longer just endpoints; they have become the execution layer where AI, trust, and customer experience converge,” said Masarra Mohamed, Global CPaaS lead. “Will your network be the substrate for tomorrow’s agent-driven journeys?”