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European Enterprise Communications and Collaboration Survey, 2024: Voice and Unified Communications Services

Melissa Holtz-Fremeijer, Graham Fruin — Mon, 30 Sep 2024 04:00:00 GMT

This IDC Survey presentation summarizes key trends around voice and unified communications (UC) services. The data derives from IDC's European Enterprise Communications and Collaboration Survey, 2024 and covers European businesses' current and planned use of voice and UC services over the next two years. The presentation analyzes market trends and indicates potential growth areas by country, industry, and business size segment.

IDC's annual European Enterprise Communications and Collaboration Survey is a must-have for network and services vendors. It provides insights into the priorities and strategic intentions of network executives, offering guidance for vendors' strategy planning and market positioning. The survey covers a range of topics, including WAN, hybrid networks, network infrastructure, software-defined networking (SDN), cloud, unified communications, video, contact centers, data and voice services, network life-cycle services, provider selection criteria and preferences, and trends in the telecommunications sector.

Results are provided for 16 European countries (Austria, Belgium, the Czech Republic, Denmark, Finland, France, Germany, Ireland, Italy, the Netherlands, Poland, Romania, Spain, Sweden, Switzerland, and the U.K.), 11 verticals (finance, manufacturing, resources and construction, media and entertainment, professional services, transportation and logistics, energy, retail and wholesale and hospitality, government, education, and healthcare and life sciences), and eight business-size segments (50–99 employees, 100–249 employees, 250–499 employees, 500–999 employees, 1,000–2,499 employees, 2,500 to 4,999 employees, 5,000 to 9,999 employees, and 10,000+ employees).

IDC TechBrief: Use of Video in Voice of the Customer Programs

Lou Reinemann — Mon, 30 Sep 2024 04:00:00 GMT

This IDC TechBrief highlights the use of short videos as a way to capture customer feedback around products and services. Short videos have become a common medium for communicating between consumers (thank you TikTok and YouTube) and are becoming more popular as part of voice of the customer surveys. This document discusses the technology's adoption, benefits, and risks, along with organizational readiness factors and critical success factors for leveraging videos.

"Video can capture a much richer and context-relevant response than a text-based survey ever could," says Lou Reinemann, research director, Worldwide Voice of the Customer and Customer Success Applications, IDC. "But in addition to being able to ingest this new medium and embrace it in VOC programs, brands need to clearly convey to their customers how this new data will be used, stored, and protected to maintain loyalty and trust between them and their customers."

New Zealand Telecom Competitive Landscape, 2024: Key Competitive Forces Shaping the New Zealand Telecom Sector

Wiji Gedera, Nikhil Batra, Will Wong — Mon, 30 Sep 2024 04:00:00 GMT

This IDC Market Presentation discusses the state of competition in New Zealand (NZ) for telecom services. It discusses the NZ fixed and mobile services market as it stands today in terms of connections and revenue, key market events in the last six to nine months, competition in the fixed and mobile services space, and key mobile offerings from leading mobile operators. The presentation also features a strengths, weaknesses, opportunities, and threats analysis of six major telecom services providers in NZ.

Orange Business Insights 2024 Analyst Event

Mon, 30 Sep 2024 04:00:00 GMT

This IDC Market Perspective summarizes highlights from Orange Business' Insights 2024 event that took place on July 11, 2024. It provides IDC's views on Orange Business' reorganization and its efforts in connectivity, cloud, UC&C, smart industries, and generative AI (GenAI).

"Orange Business did what it promised last year when it engaged in a multifaceted and fast transformation. It simplified its product portfolio and operating model and witnessed the first improvements in EBITDA," said Bruno Teyton, associate vice president, IDC Europe Networking and Life-Cycle Services. "An acceleration in digital with a new IT stack is expected in 2025. Speed both in technology and in culture will be critical in a highly competitive IT and networking world disrupted by GenAI."

Market Analysis Perspective: Worldwide Unified Communications as a Service Provider, 2024

Denise Lund — Sat, 28 Sep 2024 04:00:00 GMT

This IDC Market Analysis Perspective (MAP) features the worldwide unified communications as a service (UCaaS) provider market and key highlights for telecom service providers and cable companies.

The current market size, future growth, buyer demand drivers, and advice for technology suppliers are included in the presentation.

2024 IDC中国科技市场技术热点速递——第二季度

Finn Li — Fri, 27 Sep 2024 04:00:00 GMT

《2024 IDC中国科技市场技术热点速递——第二季度》深入剖析了2024年第二季度中国科技市场的前沿技术趋势和行业应用，该季度技术热点涵盖人工智能、电信、物联网、机器人技术、安全与隐私保护、区块链、汽车行业的创新以及云计算和低代码开发等多个技术热点领域。

与此同时，本季度IDC科技市场研究还探讨了这些技术如何推动政务、智慧城市、制造业、能源和医疗等行业的前沿技术转型与发展，还为首席信息官（CIO）提供了决策指南，帮助他们把握市场脉搏，制定战略规划。报告通过深入的行业洞察和实用的决策建议，为读者提供了一个全面了解中国科技市场动态和未来发展方向的窗口。

Mitel Ties Up with Zoom for a Joint Hybrid Cloud UC&C Solution

Jitesh Gera — Fri, 27 Sep 2024 04:00:00 GMT

Mitel has partnered with Zoom to go to market with a hybrid cloud UC&C solution and resell Zoom Workplace as the UCaaS option for migrating customers — replacing RingCentral as its exclusive UCaaS partner. This partnership will offer Mitel's customers another solution that is deeply integrated with Zoom's communications and productivity suite including its AI Companion. While this partnership strengthens Mitel's hybrid solutions portfolio and potentially enriches the company's users' experiences, it may not be enough to help it compete effectively in the market in the long run.

Bandwidth Reverb24: Global Platform Upgrade and Multiple New Feature Announcements

Courtney Munroe — Wed, 25 Sep 2024 04:00:00 GMT

The Indirect Channel: An Instrumental Go-to-Market Aspect for Many UC&C Providers

Jitesh Gera, Denise Lund — Mon, 23 Sep 2024 04:00:00 GMT

The IDC Market Perspective highlights the critical role of go-to-market (GTM) strategies in the success of UC&C vendors, emphasizing the shift toward leveraging indirect channels for scalability and enhanced customer experiences. It discusses the benefits of a balanced approach between direct and indirect sales, the importance of integrations and AI capabilities, and the necessity of managed services to meet complex communication needs, advising vendors to continuously innovate their GTM strategies for market growth.

"Success in the UC&C market hinges on innovative GTM strategies, leveraging indirect channels for scalability and superior customer experiences," says Jitesh Gera, research manager, Worldwide Unified Communications and Collaboration at IDC.

"The fragmented bottom half of the UC&C market is increasingly forming strong channel ecosystems that help them compete effectively against the top half," says Denise Lund, research vice president, Worldwide Telecom and Unified Communications and Collaboration research at IDC.

2024 EMEA Telecommunication Service Provider Survey Highlights: Telcos' IT, AI, API, and Cloud Strategies

Ahmad Latif Ali, Chris Silberberg — Sun, 22 Sep 2024 04:00:00 GMT

This IDC Survey highlights EMEA telecommunication service providers' transformation strategies based on the results of IDC's 2024 EMEA Telco Transformation Survey. Between June and July 2024, IDC conducted an online survey of 115 European and 35 MEA telecommunication service providers to better understand how they are transforming their businesses.

The survey aims to capture valuable, real-time insight into the attitudes, concerns, and plans of qualified telecom and network decision-makers across EMEA and the ways their priorities will change over the next two years. This IDC Survey identifies telecommunication service providers' strategies around network monetization and operations including OSS/BSS, AI and generative AI (GenAI), application programming interface (API) ecosystems, and cloud. It also provides an overview of companies' network investment priorities, challenges, and service provider preferences.