rsstelecom IDC RSS alerts Avaya Keeps Its Eye on the Prize and Views the Restructuring Support Agreement and Expedited Chapter 11 Process as Critical Steps in Its Software and Support Solutions Future <P>This IDC Market Note provides a summary and analysis of Avaya's February 14, 2023, announcement that it had entered into a Restructuring Support Agreement (RSA) with the overwhelming support of more than 90% of the company's secured lenders. Avaya is looking to the financial restructuring to accelerate its ongoing business transformation, significantly enhance its ability to invest in the company's innovative cloud-based communications portfolio, and position the company for long-term success. This IDC Market Note also provides perspective on Avaya's role in the transition of Avaya's customer base to the cloud and the opportunities and challenges therein.</P> Market Note Mon, 27 Mar 2023 04:00:00 GMT Denise Lund, Mary Wardley, Courtney Munroe, Oru Mohiuddin, Wayne Kurtzman, Rich Costello Five Key Unified Communications and Collaboration Trends for 2023 <P>This IDC Perspective provides insight for technology buyers into five key areas that we feel will impact the worldwide unified communications and collaboration (UC&C) market in 2023 and beyond.</P><P>"Although expectations are that organizations will face economic headwinds in 2023, areas such as mobile UC, AI, and ML technology developed for UC and contact center solutions and the utilization of software development tools such as CPaaS for customized UC&C integrations and verticalization are ripe for increased investment this year," said Rich Costello, senior research analyst, Unified Communications and Collaboration at IDC.</P> IDC Perspective Mon, 27 Mar 2023 04:00:00 GMT Denise Lund, Rich Costello IDC Market Glance: Behavioral Health, 1Q23 <P>This IDC Market Glance provides a glimpse into the current makeup of the behavioral health landscape, illustrates the participating vendors, and depicts the segments and structure of the market.</P><P>"Nearly one in five U.S. adults live with a mental illness, or 52.9 million adults in 2020, and less than half (46.2%) received mental health services in the past year," states Lynne A. Dunbrack, group vice president, IDC Health Insights. "These alarming statistics point to a need for technology that addresses the many barriers to receiving adequate care including an acute shortage of behavioral and mental health professionals."</P> Market Presentation Mon, 27 Mar 2023 04:00:00 GMT Lynne Dunbrack, Nikola Ristivojevich IDC Market Glance: Connected Health, 1Q23 <P>This IDC Market Glance provides a look at the current makeup of the connected health landscape, illustrates who some of the major players are, and depicts the segments and structure of the market.</P><P>"The continued shift to digital-first healthcare and hybrid work underscores the need for connected health technologies, states Lynne A. Dunbrack, group vice president, IDC Health Insights. "Initiatives such as care anywhere and hospital at home are drivers for investing in connected remote health monitoring devices and services."</P> Market Presentation Mon, 27 Mar 2023 04:00:00 GMT Lynne Dunbrack, Nikola Ristivojevich The Convergence of Networking and Security in Europe <P>This IDC Market Perspective looks at the emerging convergence of networking and security. IDC research shows that enterprise network operators are increasingly looking toward their networking vendors for security solutions. In addition to the potential efficiencies of converging networking and security, there is also the potential to significantly reduce capital investment and operational costs.</P><P>"Just as European networking users are leading the way in adopting managed network services, there is also a rising trend in adopting integrated networking and security," said Len Padilla, senior research director, European Networking and Life-Cycle Services. "As this trend continues to grow in adoption, vendors and network service providers should take note and promote products, systems, and services with converged networking and security at their core."</P> Market Perspective Mon, 27 Mar 2023 04:00:00 GMT Len Padilla 2023年 国内コラボレーション/顧客エクスペリエンス市場 企業ユーザー調査 <P>IDCでは、企業のコラボレーション/顧客エクスペリエンスに関するアプリケーションソフトウェア/システムの利用動向について調査を行っている。本調査レポートは、国内企業におけるユニファイドコミュニケーション/コラボレーションシステム/人事システム/顧客管理システムについての利用状況や将来計画などを、2023年2月に実施したユーザー調査の結果を基に分析したものである。</P><UL><LI>新型コロナウイルス感染症(COVID-19)の感染拡大の影響/コラボレーティブワークスペース、ユニファイドコミュニケーション動向</LI><LI>国内企業ユーザーのCRM(Customer Relationship Management)アプリケーションソフトウェア利用動向</LI><LI>国内企業ユーザーの顧客エクスペリエンス(CX)動向</LI><LI>国内企業ユーザーのEX/HCM(Employee Experience/Human Capital Management)動向、ERM(Enterprise Resource Management)アプリケーション利用動向</LI></UL> IDC Survey Thu, 23 Mar 2023 04:00:00 GMT Saki Ohta European Communications Outlook for 2023 and Beyond <P>This IDC Market Presentation examines IDC's European communications outlook for 2023 and beyond, with IDC analysts selecting key topics for each telecom domain and providing expert perspectives regarding key dynamics and expectations in 2023 and beyond.</P><P>These areas include service and monetization aspects in the fixed and mobile domain, Internet of Things, consumer, telco platforms and OSS/BSS, and digital infrastructure, including networks and edge computing aspects. Finally, some cross-domain areas that impact all domains are addressed, such as sustainability and sovereignty.</P> Market Presentation Thu, 23 Mar 2023 04:00:00 GMT Ahmad Latif Ali, Jan Hein Bakkers, Andrew Buss, Alejandro Cadenas, Bruno Teyton, James Eibisch, John Gole, Oru Mohiuddin, Dusanka Radonicic Gohner, Melissa Fremeijer-Holtz Where Can Communication Service Providers Help Business Customers Achieve Their AI-Enabled Goals? <P>This IDC Survey Spotlight examines the top artificial intelligence (AI) services being adopted by enterprises that communication services providers need to address as it affects not only the investment plans but who enterprises will select as their strategic partner for intelligent network services. Data comes from IDC's <I>Intelligent Automation Services Findings from Enterprise Intelligence Services Survey,</I> 2022. The survey examines the spending intentions and behaviors of buyers of enterprise intelligence services, with a specific focus on intelligent automation services. It includes data taken from respondents' answers to questions about a range of issues, including adoption drivers and challenges, spending intentions and behaviors, and vendor selection criteria and customer perception.</P> IDC Survey Spotlight Thu, 23 Mar 2023 04:00:00 GMT Peter Chahal Worldwide UC&C Market Grows Despite Economic and Geopolitical Headwinds in 2022, According to IDC Tracker Worldwide Unified Communications & Collaboration (UC&C) revenues grew 7.9% year over year to $15.2 billion in Q4 2022, according to the IDC Worldwide Quarterly Unified Communications and Collaboration Tracker. Tracker Press Release Thu, 23 Mar 2023 04:00:00 GMT Spectrum Enterprise Analyst Summit Highlights Midmarket Connectivity Portfolio <P>Spectrum Enterprise held its first analyst event in New York City on March 9 and 10, 2023, sharing its product, service, operations, and customer experience (CX) strategy and highlighting the company's commitment to growth and customer success. Spectrum Enterprise, the business division of Charter, the fifth-largest telecommunications carrier in the United States, has ambitious goals to grow its share in the midmarket and large enterprise segments. The company offers a wide range of services to the midmarket segment in 50 states.</P> IDC Link Tue, 21 Mar 2023 04:00:00 GMT Courtney Munroe