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IDC Market Glance: Collaboration, Communities, and Conferencing, 1Q26

Wayne Kurtzman — Fri, 20 Feb 2026 05:00:00 GMT

This IDC Market Glance highlights trends across the larger collaborative market, including team and visual collaboration, collaborative work management, and intelligent collaborative workspace applications. Also spotlighted are community, conferencing and virtual events applications, and collaborative extenders, including extended and virtual reality solutions. These AI-enabled applications will be highly integrated across the applications of each workforce and often extend to an organization's partner and customer community.

IDC Survey Spotlight: Why Is Environmental, Sustainability, and Governance Becoming a Telecom Priority Use Case for GenAI?

Peter Chahal — Fri, 20 Feb 2026 05:00:00 GMT

This IDC Survey Spotlight presents key insights from IDC's 2025 Global Telecom Service Providers Digital Transformation (DX) Plans and Strategies Survey, which collected responses from 130 telecom operators across the Americas, EMEA, and Asia/Pacific. The findings indicate that generative AI (GenAI) is rapidly becoming integral to telecom ESG initiatives by automating traditionally manual sustainability processes, enabling real‑time data management and audit‑ready reporting. This evolution is creating a more efficient and insight‑driven ESG function. Within this broader transformation agenda, AI‑enabled ESG is emerging as a strategic priority.

Top 5 Trends in Telecommunications Digital Services and Monetization to Watch in 2026

Peter Chahal — Wed, 18 Feb 2026 05:00:00 GMT

This IDC Market Perspective discusses how, in 2026, telecom providers are transforming into intelligent, AI-driven infrastructure platforms, moving beyond traditional connectivity to monetize programmable networks, sovereign AI, and standardized APIs. The top 5 trends are agentic AI operations, telco-led sovereign AI, network API monetization, 5G-Advanced (5GA) commercialization, and satellite-telco convergence. These shifts enable telcos to deliver differentiated, outcome-based services, expand digital reach, and secure new revenue streams, positioning them as central players in the next era of digital services and infrastructure.

"The next phase of telco growth will be defined by execution rather than ambition, as operators scale agentic AI into operations, commercialize networks through APIs, anchor trust with AI sovereignty, and extend reach via satellite integration. Those that treat these shifts as a unified platform transformation will capture the greatest value," said Peter Chahal, research director, Worldwide Telecommunications, IDC.

Telecom BSS Consolidation Continues Apace

Chris Silberberg, Ahmad Latif Ali — Thu, 12 Feb 2026 05:00:00 GMT

This IDC Market Note examines four M&A deals and what they indicate for the state of competition in the telecom BSS space. The telecom BSS sector is experiencing a period of consolidation, driven by telcos' shift toward fewer, deeper vendor partnerships and the need for scalable, AI-enabled solutions. Rising interest rates on large debt piles have also impacted some players. 4Q25 saw major M&A deals, which reflect these trends, as vendors seek to expand capabilities, customer reach, and competitive positioning. While opportunities for innovation remain, smaller players face increasing pressure as industry requirements and financial constraints intensify.

IDC Survey Spotlight: Which Are the Most Critical Telephony Capabilities in a UC&C Solution?

Jitesh Gera — Sat, 07 Feb 2026 05:00:00 GMT

This IDC Survey Spotlight shows the percentage of organizations surveyed (across the United States, Canada, and the United Kingdom) that chose each of the listed factors among their top 3 most critical telephony capabilities in a UC&C solution. This document contains data from IDC's November 2025 Enterprise Communications Survey. It highlights the key integrations and AI-powered calling capabilities businesses consider important for their voice communications.

What Drives Purchase Decisions for Videoconferencing Devices?

Jitesh Gera — Sat, 31 Jan 2026 05:00:00 GMT

This IDC Survey Spotlight shows the percentage of organizations surveyed (across the United States, Canada, and the United Kingdom) that chose each of the listed factors among their top 3 purchase drivers for videoconferencing devices. This presentation contains data from IDC's November 2025 Enterprise Communications Survey. It highlights that businesses seek higher long-term value over lower initial cost and also desire improved interoperability and ease of device administration from vendors.

Which Feature Sets Do Organizations Consider Most Critical for Their Knowledge Workers?

Jitesh Gera — Wed, 28 Jan 2026 05:00:00 GMT

This IDC Survey Spotlight shows the percentage of organizations surveyed (across the United States, Canada, and the United Kingdom) that chose each of the listed factors among their top 3 most critical feature sets for knowledge workers. This presentation contains data from IDC's November 2025 Enterprise Communications Survey. It highlights the importance of AI capabilities in driving better productivity and user experiences.

How Are Telcos Using APIs to Create New Revenue Streams and Build Ecosystems That Accelerate Commercialization of Differentiated Network Services

Peter Chahal — Wed, 21 Jan 2026 05:00:00 GMT

This IDC Survey Spotlight provides key findings from IDC's 2025 Global Telecom Service Providers' Digital Transformation (DX) Plans and Strategies Survey, which gathered input from 130 telecom providers worldwide. Respondents represent organizations across the Americas, EMEA, and Asia/Pacific regions. The results highlight an accelerating focus on modernizing communications infrastructure, IT systems, and operational processes to enhance agility and enable the delivery of advanced services to both enterprise and consumer segments. Among the top transformation priorities identified is the adoption of APIs, which is emerging as a critical driver influencing technology investment decisions and shaping long-term competitiveness for telecom providers.

IDC ProductScape: Worldwide Enterprise Community Applications, 2025

Wayne Kurtzman — Wed, 21 Jan 2026 05:00:00 GMT

This IDC ProductScape offers a comprehensive guide on the key functionalities of enterprise community applications, featuring products from Bettermode, Bevy, Circle, Gainsight, Higher Logic, Hivebrite, Jive Software, Khoros, Mighty Networks, Salesforce, Sprinklr, and Verint. The status of each functionality is categorized as fully supported, partially supported, partner provided, road map, or not supported, aiding technology purchasers in quickly identifying which vendors align with their changing requirements.

Insurers Are Investing Through Uncertainty, on Their Own Terms

Inci Kaya — Tue, 20 Jan 2026 05:00:00 GMT

This IDC Tech Buyer Presentation examines how insurance carriers are prioritizing technology investment, risk management, and AI adoption amid economic uncertainty, based exclusively on findings from IDC's Future Enterprise Resiliency and Spending Survey, Wave 4. The data explores insurers' expectations around recession risk, IT spending plans, budget priorities, and sentiments on technology risk factors. The study also explores how insurers view agentic AI across the enterprise.

For insurance executives, these findings underscore the importance they place on the ability to operate technology safely and consistently, on their own terms and timeline, rather than from adopting tools fastest.

For technology vendors, the implication is that insurers are seeking partners that can integrate into insurance-specific workflows, provide clear pricing and value propositions, and share accountability for outcomes. Solutions that emphasize governance, phased adoption, and operational fit will align best with how insurance buyers make decisions in 2026 and beyond.

Technology vendors can use this document to:

Understand what features, functionality, or other capabilities are top of mind for insurers.
Identify the optimal way to frame, demonstrate value, and present their offerings to insurers.
Assess where insurers' technology investment priorities lie for the next 18 months.

Technology vendor executives in marketing, sales, and product strategy and other areas can leverage the insight from this document to inform and formulate their approach with buyers in the insurance sector.