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Atlassian Team 26: Teamwork Reimagined with Context, AI

Wayne Kurtzman, Melinda-Carol Ballou — Fri, 15 May 2026 04:00:00 GMT

Atlassian (NASDAQ: TEAM) hosted its annual Team 26 conference in Anaheim, CA, and online from May 5-7, 2026. With over 5,000 attendees, the event focused on helping companies become AI-native organizations and transform their business operations. Atlassian is doubling down on context-enabled AI as a core differentiator, supported with more effective ways to communicate, collaborate, and utilize AI. This was a strong event for Atlassian, both substantive and insightful. This analysis examines the event from a collaboration perspective, highlighting Atlassian’s progress in accelerating AI and teamwork across the enterprise.

Contact Center Country Focus, 2025: France — Key Factors to Succeed in the Market

Oru Mohiuddin — Fri, 15 May 2026 04:00:00 GMT

This IDC Market Presentation summarizes trends within the contact center (CC) market in France. The French CC market has moved beyond initial CCaaS migration and is entering a new phase of competition and opportunity. Buyers are now reshaping their environments around private and hybrid cloud control; bundled CCaaS and telco‑delivered voice; and the practical, production‑level use of AI in daily operations. This creates a distinctive landscape where value is driven less by platform replacement and more by orchestration, commercial flexibility, and operational outcomes — making France one of the most nuanced and strategically important CC markets in Europe for vendors looking to expand or deepen their presence.

IDC Survey Spotlight: Where Are Partners on AI Maturity?

Danielle Ibran — Fri, 15 May 2026 04:00:00 GMT

As AI investment accelerates, are technology partners keeping pace or falling behind? This IDC Survey Spotlight analyzes year-over-year shifts in partners' AI maturity from more than 2,400 respondents worldwide, pinpointing where progress is occurring, where it is stalled, and the operational barriers that persist.

Results indicate a clear inflection point in partner readiness. Why it matters: For tech suppliers, the divergence in maturity reshapes partner segmentation, enablement, and co-sell priorities.

IDC Survey Spotlight: Where Are the Greatest Process Improvement Gaps Across the Procure-to-Pay Cycle?

Heather Herbst — Fri, 15 May 2026 04:00:00 GMT

This IDC Survey Spotlight discusses the results of IDC's CFO Buyer Insights on which procure-to-pay areas most need process improvement in corporate finance, with payment processing emerging as the sharpest single pain point in the cycle.

IDC Survey: Early Adopters of Agentic AI Use Cases Within the Sales Function, 2026

Michelle Morgan — Fri, 15 May 2026 04:00:00 GMT

This IDC Survey finds that sales organizations are moving beyond initial agentic AI experimentation and into operational scaling, with AI agents already in production across multiple implementation approaches. As agentic AI shifts sales from task automation to workflow orchestration, pipeline intelligence, seller effectiveness, governance, and ecosystem readiness emerge as the critical battlegrounds for turning early adoption into measurable commercial impact.

IDC Survey: Mobile Device Procurement Trends Among U.S. Enterprises

Bryan Bassett — Fri, 15 May 2026 04:00:00 GMT

This IDC Survey examines mobile device procurement trends among U.S. enterprises to gain insight on investment priorities, decision-making processes, supplier selection, and purchasing channels. Mobility has evolved into a core IT investment category, spanning hardware, software, and services. Most enterprises expect mobility spending to increase with primary investment directed toward employee devices, mobile security, and management tools.

This IDC Survey also identifies in which device types demand is concentrated, what drives mobility purchase among enterprises, what enterprises expect from providers, who are their trusted partners, and from which provider type they have secured their device procurement.

Enterprises are also facing barriers when they make their purchase decisions. This study identifies such barriers and advises on how to turn the barriers into opportunities so suppliers can find success in their strategic planning.

Industry Market Forecast: APAC Utilities, 2026

Gaia Gallotti, Jean-François Segalotto, Claudia Medina — Fri, 15 May 2026 04:00:00 GMT

This IDC Market Presentation is our Industry Market Forecast for digital transformation (DX) spending by utilities in APAC. It provides technology suppliers with an overview of regional utilities' spending on DX and insights into the market context influencing that spend for 2026. It helps technology suppliers understand regional utilities' DX spending in the context of total DX spend. It also highlights how utilities are investing across industry-specific DX use cases in the region.

By looking at the size of the regional market and the largest use case by spend, tech supplier executives can better evaluate:

Investment areas in product or service development
Sales and marketing campaign prioritization
Market penetration

Used in combination with the other IDC Industry Intelligence reports, this document can help tech providers gain a competitive advantage with utilities in APAC.

"Drones and robotics inspection is the standout use case in APAC utilities in 2026, driven by PRC, India, and Japan, and growing at nearly 18% annually through 2029. The scale of the opportunity reflects something unique to this region: transmission and distribution networks that span some of the world's most challenging geographies, from remote Pacific islands to Himalayan corridors to hyper-dense urban grids, where manual inspection is simply not a viable operating model. As AI-powered analytics platforms mature and regulatory frameworks around unmanned systems catch up with technology readiness, drone and robotic inspection is poised to become as foundational to APAC utility operations as smart metering was a decade ago," said Jean-François Segalotto, senior associate advisor, IDC Energy Insights.

Insider One Plugs the Identity Gap with Bluecore Acquisition

Roger Beharry Lall, Heather Hershey, Gerry Murray, Tapan Patel — Fri, 15 May 2026 04:00:00 GMT

Red Hat Summit 2026 – A Focus on Sovereignty

Dave McCarthy — Fri, 15 May 2026 04:00:00 GMT

Red Hat Summit 2026 signaled a transition from experimental AI to sovereign AI, as the company unveiled a series of architectural advancements designed to decouple the cloud control plane from global hyperscaler infrastructure. Red Hat has fundamentally reframed digital sovereignty, elevating it from a localized compliance requirement into a global strategic imperative for operational independence.

The event focused on three pillars: the general availability of Red Hat Confirmed Sovereign Support, deep technical integrations with NVIDIA and IBM for "Sovereign-by-Design" AI stacks, and the expansion of OpenShift Virtualization as a viable exit ramp for VMware customers. By introducing agentic AI capabilities within Red Hat AI 3.4, the company is betting that the next wave of automation will require a unified, private operating model that spans from air-gapped datacenters to global public clouds. Ultimately, Red Hat is positioning its open-source foundation as a credible path to digital autonomy amid geopolitical shifts and increasing regulatory scrutiny.

ServiceNow Puts Governance at the Center of Its Agentic Platform

Adam Reeves — Fri, 15 May 2026 04:00:00 GMT

At Knowledge 2026 in May 2026, ServiceNow announced a broad set of platform updates spanning developer tooling, AI experience, data intelligence, and agent governance. The announcements address leading barriers to enterprise AI adoption and reflect a competitive environment in which vendors increasingly win or lose developer influence based on how well they support AI-native development without sacrificing operational control. By prioritizing integrating autonomous agents and governance guardrails directly into the workflow, the company aims to shift AI's role in the enterprise from generating recommendations to completing work autonomously..