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IDC MarketScape: Worldwide AI Agents for IT Service Management Software 2026–2027 Vendor Assessment

Snow Tempest — Mon, 09 Nov 2026 05:00:00 GMT

This IDC study presents a vendor assessment of the worldwide market for AI agents for IT service management software through the IDC MarketScape model.

"AI agents for IT service management are an emerging market, for which customer demands include not only agent capabilities but security, governance and accurate organizational and technical context," said Snow Tempest, research manager, IT Service Management at IDC.

IDC MarketScape: Worldwide Digital Service Providers for Large Capital Projects in Energy and Water 2026 Vendor Assessment

Gaia Gallotti, Jean-François Segalotto, Gaurav Verma — Mon, 09 Nov 2026 05:00:00 GMT

This IDC study evaluates digital service providers supporting large capital projects in energy and water worldwide. It analyzes vendors’ capabilities, strategies, and positioning in a market undergoing structural transformation as owners face a capital investment cycle that outstrips the capacity of traditional, project-by-project delivery models and move toward governing capital programs as connected portfolios. The report provides energy and water companies with a structured framework to assess service providers across capital portfolio planning, project controls, engineering data and digital thread, construction and commissioning digitalization, IT/OT integration, advanced analytics, AI, and digital twins, and platform implementation and managed services.

“The volume of capital that energy and water owners must now deploy is so vast that the operating model behind large capital projects for the past several decades is simply no longer viable, and no amount of incremental effort will make delivering one program at a time scale to the size of this investment cycle. Owners need service providers capable of restructuring how capital is governed, funded, and executed across the entire portfolio, with shared data, standardized delivery patterns, and AI proven in production, because the old way of delivering large capital projects will not survive the demands now being placed on it.” — Research Director Gaia Gallotti, IDC Energy Insights

Atlassian Team '26 Europe: Anchoring AI SDLC Capabilities in Human-Agent Governance and Orchestration Frame

George Mironescu — Sun, 08 Nov 2026 05:00:00 GMT

This IDC Market Note discusses Atlassian's Team '26 Europe announcements and what they mean for its AI SDLC capabilities and strategic positioning.

"Team '26 Europe delivered a rich set of software engineering capabilities, and the launch of AMP turns them into a coherent thread," said George Mironescu, Software Development, Software Delivery, and Software Engineering at IDC.

From Agent Session Scoring to Idea-to-Customer: Atlassian's DX Broadens the View on AI Measurement

George Mironescu — Sun, 08 Nov 2026 05:00:00 GMT

This IDC Market Note discusses Atlassian's latest DX announcements, market movements, and ambitions following the Atlassian Team '26 Europe conference.

"Team '26 Europe gave the market a lot to digest, and DX is notable for its ambition to measure AI impact end to end," said George Mironescu, IDC.

Salesforce Announces Slack Frontline: Connecting Frontline Workers and Headquarters in One Operating System

Aly Pinder, Wayne Kurtzman, Robert Parker — Sun, 08 Nov 2026 05:00:00 GMT

This IDC Market Note highlights the recent news of Salesforce's new product, Slack Frontline.

"Frontline and service teams are often an enterprise's most visible link to customers and assets, yet too often they lack real-time insights at the point of service," states Aly Pinder, research vice president, Aftermarket Services Strategies, IDC. "Connecting technicians to knowledge, experts, and agentic guidance gives organizations a better chance to achieve first-visit resolution."

Oracle Commits to a Multi-Silicon Cloud at AI World 2026

Rob Tiffany — Sat, 07 Nov 2026 05:00:00 GMT

Oracle’s announcements at AI World 2026 signal that OCI intends to compete as a multi-silicon AI cloud, letting buyers match training, inference and agent-orchestration workloads to different chips without changing cloud providers. OCI currently offers multiple generations of Nvidia and AMD GPUs, CPUs from Nvidia, AMD, Intel, and ARM, while Google TPUs and Cerebras systems arrive in 2027 and SambaNova offerings have yet to launch.

2026中国AI驱动的业务创新之厂商实践：AI销售增长引擎——基于奥哲企业级AI平台驱动的销售增长实践

Nicholas Guo — Fri, 06 Nov 2026 05:00:00 GMT

本IDC看法报告围绕奥哲AI销售增长引擎实践展开：“执行概况”提炼项目背景、核心观点与行动建议；“市场综述”依次剖析原有业务痛点、AI技术与多智能体体系、流程岗位改造、内部量化成效、行业复制路径、行业借鉴启示及未来展望；“给技术买家的建议”面向B2B销售决策者输出选型核查与落地指引。

“B2B销售智能化很容易陷入只看AI写文案、写邮件这类表层能力的误区。奥哲的实践表明，AI销售的真正价值是把情报采集、线索筛选、沟通纪要、商机辅助深度嵌入完整销售工作流，并且把分散在销售个人手上的经验、沟通记录沉淀为组织可复用资产。企业选型要区分项目型复杂销售和标准化SaaS销售，二者对智能体的诉求差异很大，同时必须守住关键商务节点人工审核的底线。该实践来自厂商自身业务落地，每家企业客户的行业、线索质量、销售团队能力各不相同，不可直接照搬指标，务必开展POC验证后落地。”——郭越，IDC中国高级研究经理，AI驱动的业务创新战略研究。

2026中国AI驱动的业务创新之厂商实践：决策供应链——软通动力“天璇智链”AI Agent驱动的多品类硬件供应链智能决策平台

Nicholas Guo — Fri, 06 Nov 2026 05:00:00 GMT

本IDC看法报告围绕软通动力“天璇智链”AI Agent驱动供应链智能决策实践展开：“执行概况”提炼项目背景、核心观点与行动建议；“市场综述”依次剖析原有业务痛点、采用的AI技术或智能体、改造的流程与岗位、量化成效、行业复制路径、行业借鉴启示及未来展望；“给技术买家的建议”面向制造企业决策者输出供应链AI落地指引。

“制造业供应链的AI化，难点从来不在大模型本身，而在把行业know‑how变成可被智能体调用的知识资产。软通动力的实践说明，真正能落地的供应链AI，是‘知识图谱+智能体+人机协同’三位一体的系统工程。当然，其量化成效多来自厂商自身验证，不同企业的供应链复杂度、数据基础与组织条件差异显著，落地时宜结合自身情况审慎借鉴、以数据验证。”——郭越，IDC中国高级研究经理，AI驱动的业务创新战略研究。

From Vision to Product: Cloudera’s Anywhere Cloud and Private AI Factory at EVOLVE26

Carlos Gonzalez, Marlanna Harrington — Fri, 06 Nov 2026 05:00:00 GMT

Cloudera, a data and AI platform vendor that serves large, often regulated enterprises, used EVOLVE26 in New York to show how it plans to help customers run AI where their data already lives. Its new Anywhere Cloud, planned for general availability on November 30, delivers one cloud-like platform across public clouds, corporate data centers, sovereign clouds, and the edge. It is paired with ready-made AI blueprints and a private AI offering built with partners including Mistral AI, NVIDIA, and VAST Data. IDC sees the direction matching a real market shift: enterprises increasingly need AI that respects data sovereignty, cost, and governance constraints, and most operate across more than one environment. The open question is delivery. Cloudera must show it can keep installation, upgrades, security, and governance consistent in every environment as customers move from pilots to production.

Google Announces Gemini 4 Carbon- A Frontier Model Release for Enterprise Knowledge Work, Complex Software Engineering, and Cyber Defense

Tim Law — Fri, 06 Nov 2026 05:00:00 GMT