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IDC MarketScape: Worldwide AI-Enabled Contact Center Workforce Engagement Management 2025–2026 Vendor Assessment

Lou Reinemann — Tue, 09 Dec 2025 05:00:00 GMT

This IDC MarketScape assesses global vendors in AI-enabled contact center workforce engagement management for 2025–2026, highlighting rapid innovation driven by AI, platform consolidation, and evolving pricing models. The report evaluates 17 vendors based on capabilities, strategy, and market impact, offering technology buyers insights into vendor strengths, challenges, and suitability for digital transformation, operational efficiency, and enhanced agent and customer experiences in modern contact centers.

"AI is redefining contact center workforce engagement tools and processes. Vendors in this space are bringing innovations to market that offer significant productivity improvements for contact center agents and supervisors," says Lou Reinemann, research director for IDC.

IDC MarketScape: Worldwide Intelligent Document Processing Software 2025–2026 Vendor Assessment

Andrew Gens, Amy Machado — Tue, 09 Dec 2025 05:00:00 GMT

This IDC study represents a vendor assessment of the intelligent document processing (IDP) market across structured, unstructured, and semistructured documents/content through the IDC MarketScape model. The assessment discusses both quantitative and qualitative characteristics that explain key methods for success and differentiation within the market. This IDC MarketScape covers a variety of vendors participating in the IDP space. The evaluation is based on a comprehensive and rigorous framework that assesses vendors relative to the criteria and to one another. It also highlights the factors expected to be the most influential for market success, both in the short term and the long term.

"We are firmly in the GenAI era, with the agentic future rapidly approaching, and IDC has seen a significant evolution in the capabilities and strategies offered by IDP software vendors. Challenges have shifted from addressing the processing of unstructured document use cases to extracting meaningful insights from documents, regardless of structure, and building out end-to-end automation workflows that can fuel enterprise processes with reliable and insightful data. Driven by the ongoing development of new and more sophisticated multimodal generative AI models, the evaluated vendors have been rapidly extending their existing offerings or launching entirely new IDP software products to capitalize on these models' capabilities. With the emergence of so many swiftly advancing AI technologies, many customers are having to race to keep up." — Andrew Gens, senior research analyst, Computer Vision AI Tools and Technologies, IDC

IDC MarketScape: Worldwide Retail Price Optimization Solutions 2025–2026 Vendor Assessment

Ananda Chakravarty — Tue, 09 Dec 2025 05:00:00 GMT

This IDC study provides a comprehensive assessment of the global retail price optimization solutions market for 2025, evaluating 21 key vendors on their capabilities and strategies. As price optimization becomes increasingly critical for retailers seeking to drive profitability, margin, and market share, the study highlights the evolution of pricing tools. These tools are now powered by AI, machine learning, and GenAI to manage complex, multistage pricing life cycles and competitive dynamics. The document details vendor strengths and challenges, emphasizing the importance of automation, data centralization, scenario planning, and change management for successful adoption. It offers actionable guidance for technology buyers navigating the shift from manual, decentralized pricing to scalable, data-driven solutions, and underscores the strategic impact of price optimization on retail outcomes. The analysis is grounded in IDC's rigorous methodology, combining quantitative and qualitative criteria to inform decision-making for retailers and industry stakeholders.

"Change is affecting all retailers, and those who can map pricing to business change will reap rewards. Those without agility and a holistic view of pricing will be scrambling to meet competitive pressure," states Ananda Chakravarty, VP research, IDC Retail Insights.

IDC MarketScape: Worldwide SaaS Data Protection 2025–2026 Vendor Assessment

Johnny Yu, Phil Goodwin — Tue, 09 Dec 2025 05:00:00 GMT

This IDC study is an evaluation of six prominent SaaS data protection vendors on a worldwide basis and offers details on each vendor's capabilities and offerings. This evaluation is intended to help IT buyers differentiate between SaaS data protection solutions and narrow down candidates that fit their specific needs.

"With so many SaaS applications, it is often difficult for organizations to find a data protection solution that offers both the breadth of SaaS application coverage to support everything they use and the depth of capabilities to make it more valuable than what native tools can do," said Johnny Yu, research manager, Infrastructure Software Platform at IDC. "This IDC MarketScape is designed to help IT buyers find that balance of breadth and depth and narrow down their choices of SaaS data protection solutions to ones that best match their needs."

Akamai Acquires Fermyon to Enhance Edge Compute and Inference Capabilities

Matthew Flug — Mon, 08 Dec 2025 05:00:00 GMT

In March 2025, Akamai and Fermyon announced a partnership to deliver serverless applications at the edge securely and with low latency via Fermyon's Wasm Functions, and now, Akamai is acquiring Fermyon. The acquisition follows Akamai's launch of the company's Akamai Inference Cloud, positioning Fermyon's WebAssembly-enabled capabilities to further distinguish Akamai's inference offerings through WebAssembly's speed and security benefits.

EMEA Enterprises Consider NaaS to Keep Pace with New Technology While Controlling Cost

Len Padilla — Mon, 08 Dec 2025 05:00:00 GMT

This IDC Survey Spotlight presents results from IDC's 2025 EMEA Enterprise Networking and Life-Cycle Services Survey. Data and analysis highlight how and why EMEA enterprises are considering network-as-a-service (NaaS) offerings.

“EMEA enterprises are increasingly turning to network as a service to address critical challenges around skills shortages, resource constraints, and the need for advanced networking capabilities. By leveraging NaaS, organizations can accelerate technology adoption, enhance security and performance, and refocus internal teams on strategic business priorities. As service providers continue to mature their offerings and address integration and control concerns, NaaS is poised to become a key enabler for digital transformation and operational agility across the region,” said Len Padilla, senior research director, EMEA Networking and Life-Cycle Services, IDC.

HPE Discover Barcelona 2025: Accelerating the Shift to AI-Ready Infrastructure

Matthew Eastwood, Chris Barnard, Chris Drake, Filippo Vanara — Mon, 08 Dec 2025 05:00:00 GMT

HPE Discover Barcelona 2025 highlighted Hewlett Packard Enterprise's (HPE's) strategy to unify networking, cloud operations (CloudOps), and multi-architecture AI systems into an integrated foundation for AI-ready hybrid cloud environments. Key announcements included expansions to the AI Factory portfolio with new NVIDIA Blackwell systems, the first AMD "Helios" AI rack-scale platform, and sovereign-ready offerings; accelerated Aruba-Juniper integration with shared AIOps, common Wi-Fi 7 hardware, and new UET-ready switches and MX/PTX routing; and updates to GreenLake CloudOps through deeper OpsRamp, Apstra, and Morpheus integration for full-stack observability and automation. HPE also introduced the Alletra MP X10000 Data Intelligence Node, strengthened data fabric and sovereign cloud capabilities, and added new HPE Financial Services financing programs. Collectively, these moves advance HPE's shift toward a unified, scalable platform for AI and hybrid cloud deployments across enterprise, research, service provider, and sovereign environments.

HPE FY 4Q25 and FY25 Results: Juniper Integration and AI Momentum Lift Company

Matthew Eastwood, Crawford Del Prete — Mon, 08 Dec 2025 05:00:00 GMT

On December 3, 2025, Hewlett Packard Enterprise (HPE) announced 4Q25 and FY25 financial results, reporting record quarterly revenue of $9.7 billion, up 14% YoY, with non-GAAP operating profit of $1.2 billion and free cash flow of $1.9 billion, both above expectations. Non-GAAP operating margin rose to a record 12.2%, reflecting a pronounced shift toward higher-margin businesses, especially networking. The first full-quarter contribution from Juniper Networks lifted Networking revenue to $2.8 billion (up 150% YoY) with 23% operating margin, while Server revenue declined 5% YoY to $4.5 billion due to AI system shipment timing, even as AI backlog reached $4.7 billion. Hybrid Cloud declined 13% YoY to $1.4 billion, but annualized revenue run rate (ARR) increased to $3.2 billion — up 62% YoY — as GreenLake adoption expanded to about 46,000 customers globally. For FY25, HPE delivered strong top-line momentum, generating $34.3 billion in revenue, up 14% year over year.

How Are Organizations Prioritizing Data Readiness Projects for AI?

Hayley Sutherland — Mon, 08 Dec 2025 05:00:00 GMT

This IDC Survey Spotlight presents key findings from IDC’s 4Q25 U.S. IT QuickPoll — Agentic AI Survey (November 2025, n = 101). The purpose of this survey, designed by IDC’s Worldwide AI, Automation, Data, and Analytics Software research team, was to collect timely insights about key trends in agentic AI and related data topics in the enterprise. This survey of 101 IT respondents in North America was conducted in November 2025, while IT leaders were reflecting on 2025 and looking ahead to 2026 plans for AI. This IDC Survey Spotlight examines how organizations are currently prioritizing their projects related to AI data readiness and the implications for conversational AI vendors.

IDC Announces India Winners of the 2025 Future Enterprise Awards

Mon, 08 Dec 2025 05:00:00 GMT

SINGAPORE, 08 December 2025 – International Data Corporation (IDC ) today announced the winners of the IDC Future Enterprise Awards (FEA) 2025 for India. This year’s winners highlight how Indian enterprises are operationalizing AI, data, automation, and digital platforms to accelerate innovation, scale operational resilience, and build inclusive, sustainable growth across industries — from banking and logistics to manufacturing, agriculture, and real estate.