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IDC Survey: Telecom Transformation, 2026: Partner Signals

Chris Silberberg — Fri, 19 Jun 2026 04:00:00 GMT

This IDC Survey, conducted in April 2026, builds upon a prior study from 2025 that explored the motivations, objectives, strategies, challenges, and partner preferences of global telecommunications service providers in their digital transformation (DX) efforts.

IDC’s 2026 Worldwide Telco DX IT, Applications, and AI Survey captures insights from 350 telecom operators across the Americas, EMEA, and Asia/Pacific regions. The findings reveal: cloud providers and generative AI model vendors have emerged as the most strategic partners for telcos executing their GenAI and agentic AI plans; telcos are consolidating around vendors that can offer more complete end-to-end portfolios in their given domain, alongside strong partnerships with hyperscalers; and security, deep telecom domain knowledge, and data governance are the defining capabilities telcos require from partners as they scale AI and agentic technologies across their operations.

IDC Survey: Worldwide SMB AI Platform Spending: Regional Dynamics, Growth Opportunities, and Strategic Priorities, 2024–2029

Supriya Deka, Katie Evans — Fri, 19 Jun 2026 04:00:00 GMT

This IDC Survey examines how small and midsize businesses (SMBs) worldwide are spending on AI platforms through 2029. It maps regional spending dynamics across the Americas, Europe, and Asia/Pacific regions, identifies growth opportunities driving adoption, and surfaces the strategic priorities shaping vendor selection. The findings provide technology suppliers with the evidence they need to navigate their next steps to better serve the SMB segment.

IFS and AVEVA Announce Strategic Partnership: AI-Powered Continuous Asset Decision Intelligence Helps Deliver Enhanced Aftermarket Service Outcomes

Aly Pinder — Fri, 19 Jun 2026 04:00:00 GMT

This IDC Market Note provides IDC’s thoughts on the strategic partnership between IFS and AVEVA and its specific implications for the aftermarket and field service management technology market.

8x8 Builds an AI-Focused, Outcomes-Driven Communications Engagement Platform

Michelle Morgan, Paul Hughes, Denise Lund, Oru Mohiuddin — Thu, 18 Jun 2026 04:00:00 GMT

AI and the Network: Challenges, Expectations, & Benefits

Mark Leary — Thu, 18 Jun 2026 04:00:00 GMT

This IDC Presentation offers the top takeaways from IDC's 2026 worldwide survey and analysis into AI-powered networking. All of the contained slides supported a keynote session at the May 2026 AI Networking Summit conducted by the Open Network User Group, an industry association comprised of enterprises dedicated to enriching networks through the use of open source and advanced technologies. These specific takeaways offer directional guidance and peer comparisons for enterprises looking to best leverage AI in network engineering and operations. A wide range of challenges, innovations, investment priorities, and areas of expected impact are highlighted in this presentation.

AI in Talent Acquisition: Speed Traps, Slow Burns, and Where Buyers Should Start

Abhinav Shrivastava — Thu, 18 Jun 2026 04:00:00 GMT

This IDC Perspective reveals that AI is transforming talent acquisition, spanning every stage of the hiring life cycle and driving recruiter efficiency amid economic and skill pressures. While adoption is accelerating, buyers face challenges with fragmented data, regulatory complexity, and the need for tailored solutions. The IDC framework guides buyers to prioritize quick-value AI deployments, build governance for high-risk capabilities, and sequence investments based on regulatory load and speed to value, ensuring measurable outcomes and compliance in a rapidly evolving landscape.

“AI is reshaping both the demand and supply sides of the talent equation. The question is no longer whether organizations should invest in AI for talent acquisition, but where to invest and how to get started,” said Abhinav Shrivastava, research manager, Talent Acquisition and Strategy at IDC. “TA leaders who strategically select and tailor AI use cases to their specific needs will empower their talent acquisition functions with tools that differentiate the employer brand and attract skilled talent in an era of persistent skill shortages.”

Adobe Posts Record 2Q25 Results: AI ARR Triples

Gerry Murray, Roger Beharry Lall, Douglas Hayward — Thu, 18 Jun 2026 04:00:00 GMT

Agentic AI for Voice of Customer

Oru Mohiuddin — Thu, 18 Jun 2026 04:00:00 GMT

Agentic AI is transforming voice of the customer (VOC) from a slow, peripheral feedback tool into a core, real-time driver of CX performance. By automating feedback loops, integrating unstructured data, and enabling predictive, autonomous responses, agentic VOC delivers measurable gains in efficiency and quality. However, successful adoption requires robust data integration, governance, and organizational readiness, making it a strategic, platform-level decision for enterprises seeking to compete on CX.

Broadcom AR Forum 2026: A Mainframe Strategy Anchored in Open Source, Embedded AI, and Closing the Skills Gap

Matthew Flug — Thu, 18 Jun 2026 04:00:00 GMT

At its 2026 Analyst Forum, the Broadcom Mainframe Division presented a mainframe strategy built on modernizing applications on the mainframe rather than away from it, matching each workload to the platform best suited to it, leading the open source mainframe ecosystem, and embedding AI into existing products rather than selling AI capabilities as separate offerings.

Broadcom Mainframe Industry Analyst Event Highlights Emerging Agentic AI Strategy

Mary Johnston Turner, Chris Drake — Thu, 18 Jun 2026 04:00:00 GMT