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commercetools Sharpens API and AI Commerce Discourse with a Proposed Split Between Autonomous and Agentic Models

Heather Hershey — Wed, 10 Jun 2026 04:00:00 GMT

Beyond Triage: The Additive Settlement for Digital Operations

Shannon Kalvar, Amy Loomis, Ph.D., Archana Venkatraman — Tue, 09 Jun 2026 04:00:00 GMT

This IDC Perspective introduces the additive settlement — a deliberately negotiated operating model that redefines the relationship between human authority, machine-scale action, and institutional governance. Enterprises that invest in AI-assisted operations often discover they have made triage faster without escaping it, compressing chaos while leaving human talent trapped in reactive work. This document examines what changes in daily work across four operational roles, makes the human-machine boundary explicit as a governance instrument, and identifies the predictable fragilities that lead to developmental and strategic starvation.

"The question is no longer whether AI can handle operational complexity. It is whether the enterprise has negotiated a settlement that makes human judgment genuinely strategic rather than permanently reactive," said Shannon Kalvar, research director, Enterprise Systems Management, Observability, and AIOps at IDC.

Exostar and Microsoft Unite to Deliver a Definitive CMMC Compliance Solution for the Defense Industrial Base

Philip D. Harris, CISSP, CCSK — Tue, 09 Jun 2026 04:00:00 GMT

Exostar's expanded collaboration with Microsoft brings the company's Azure-native CMMC Ready Suite to the Microsoft Marketplace, delivering a purpose-built, zero trust compliance architecture for the 80,000+ members of the Defense Industrial Base (DIB). By integrating identity governance, secure collaboration, and endpoint protection into a single managed offering — while simplifying procurement through existing Azure consumption commitments — Exostar reinforces its leadership position in the CMMC compliance market. IDC views this relationship as a meaningful accelerant for DIB organizations facing mounting pressure to achieve CMMC Maturity Level 2 readiness.

IDC Survey Spotlight: How Do EMEA Organizations Rank Aspects of Sovereignty in 2026?

Archana Venkatraman — Tue, 09 Jun 2026 04:00:00 GMT

This IDC Survey Spotlight analyzes EMEA organizations' approach and attitudes to different aspects of sovereignty, including how C-level leaders rank various aspects in terms of importance. It is based on IDC's EMEA CloudOps Survey, conducted in November 2025 among 509 respondents.

IDC Survey: Early Adopters of Agentic AI Use Cases Within the Procurement Function, 2026

Patrick Reymann — Tue, 09 Jun 2026 04:00:00 GMT

This IDC Survey analyzes how early-adopter procurement organizations are implementing agentic AI, finding that agents are already in production across more than half of key processes, and shifting from pilots to scaled deployment. Agentic AI is viewed as broadly applicable across 12 procurement use cases, with particular upside in sourcing negotiations, spend analytics, and supplier management, where perceived value exceeds current deployment maturity. Organizations focus on productivity, resilience, agility, and stakeholder experience more than pure cost savings, and increasingly use agents to build skills, not just to work around skills gaps. Key constraints are skills shortages, data quality and governance, and technology complexity, which drive a strong preference for prebuilt agents and implementation partners. Procurement AI spend is set to rise sharply through 2027, with priorities centered on operating model redesign, digital transformation, and cross-functional orchestration rather than incremental efficiency gains.

IDC Survey: Early Adopters of Agentic AI Use Cases within the Customer Service Function, 2026

Aly Pinder — Tue, 09 Jun 2026 04:00:00 GMT

This IDC Survey explores the impact of agentic AI on the customer service function and the value derived across multiple use cases. The survey is an in-depth study comprising 1,967 respondents, with 148 specific to the customer service function. The study highlights 12 high-value agentic AI use cases, providing a breadth of insight into the direction and strategic vision of customer service leaders.

IDC Survey: How Energy Retailers and Suppliers Are Prioritizing IT Solution Investments — Insights from IDC’s 2026 Energy and Utilities Industry-Specific Tech and Innovation Survey

Gaia Gallotti — Tue, 09 Jun 2026 04:00:00 GMT

This IDC Survey deck examines a portion of IDC’s 2026 Energy and Utilities Industry-Specific Tech and Innovation Survey, a landmark study covering utilities worldwide. It was run between February and March 2026.

The survey covered 800 respondents, of whom 531 are utilities respondents from the following countries: Australia, Brazil, Canada, Denmark, Finland, France, Germany, India, Italy, Saudi Arabia, Mexico, the Netherlands, New Zealand, Nigeria, Norway, the Philippines, Poland, Portugal, South Africa, Spain, Sweden, Türkiye, the UAE, the United Kingdom, and the United States.

This presentation extrapolates and analyzes select data for 67 energy retailers and suppliers worldwide. The 67 energy retailers and suppliers analyzed in this presentation are drawn from 19 of these countries, spanning EMEA, Asia/Pacific, and the Americas.

This presentation focuses on IT solution investment intentions across 10 core software categories relevant to energy retailers and suppliers. The analysis covers the following areas:

Investment intentions across customer journey systems, including customer information and billing, customer relationship and experience management, and digital customer engagement solutions
Investment intentions across customer and meter data foundations, including meter data management and customer data platform solutions
Investment intentions across commercial and sales enablement solutions, including online marketplaces and product catalogs, configure-price-quote, and broker management
Investment intentions across energy services and field operations, including aggregation and virtual power plant platforms, and field service management

IDC Survey: How Power Generation Companies Are Approaching Innovation — Insights from IDC's 2026 Energy and Utilities Industry-Specific Tech and Innovation Survey

Gaia Gallotti — Tue, 09 Jun 2026 04:00:00 GMT

This IDC Survey examines a portion of IDC's 2026 Energy and Utilities Industry-Specific Tech and Innovation Survey, a landmark study covering utilities around the world. It was run from February to March 2026.

The survey covered 800 respondents, of whom 531 are utilities respondents from the following countries: Australia, Brazil, Canada, Denmark, Finland, France, Germany, India, Italy, KSA, Mexico, the Netherlands, New Zealand, Nigeria, Norway, the Philippines, Poland, Portugal, South Africa, Spain, Sweden, Türkiye, the UAE, the United Kingdom, and the United States.

This presentation extrapolates and analyzes select data for 99 power generation companies around the world.

This presentation focuses on the following areas:

Business transformation and innovation areas where adoption is most advanced
Processes and operations innovation priorities
Asset management innovation priorities
Forward investment momentum versus current adoption (planning rates)

Oracle Analyst Summit — HCM, TA, and EX Updates

Abhinav Shrivastava, Zachary Chertok — Tue, 09 Jun 2026 04:00:00 GMT

This IDC Market Note looks at Oracle's 2026 Analyst Summit, which showcased the maturity of Oracle's agentic AI vision across Fusion Agentic Applications, emphasizing a shift from systems of record to systems of outcomes. Eight HCM agentic applications were highlighted, offering consistent design patterns, integrated analytics, and configurable autonomy levels. The event underscored Oracle's focus on talent enablement, compliance, and employee experience, with a commercial model favoring experimentation and premium LLM usage. The summit reinforced Oracle's commitment to secure, auditable, and outcome-driven enterprise solutions.

Salesforce Acquires Contentful, Adding a Native Content Layer to Agentforce

Jordan Jewell, Shari Lava, Amy Machado, Tapan Patel — Tue, 09 Jun 2026 04:00:00 GMT