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IDC Market Glance: EMEA AI-Fueled Workspace, 3Q26

Leonardo Freitas, Gala Spasova — Fri, 30 Oct 2026 04:00:00 GMT

This IDC Market Glance is a taxonomy document intended to visually depict a concise current-state view of the AI-fueled workplace ecosystem in EMEA. It maps the vendors across three layers: building management, workforce enablement, and services. IDC's take is that European specialists are redrawing the regional map, and that digital sovereignty and ownership changes now shape how buyers should evaluate vendors.

Dreamforce 2026 Sees AIforce Unveiled as a Bold Opportunity for Both Salesforce and Its Partners

Douglas Hayward — Thu, 29 Oct 2026 04:00:00 GMT

This IDC study shares the takeaways from Salesforce’s annual Dreamforce customer conference, held September 15–17 in San Francisco, California, United States. During the event, the company introduced AIforce, a live interface layer that enables users to access Customer 360 and Data 360 via Slack, Claude, Agentforce Coworker, and custom apps, signaling a shift toward intuitive, conversational enterprise software. Revised Agentforce pricing, deferred partner license charges, and the FDE Partner Network aim to deepen partner collaboration and reduce implementation risks, creating new opportunities for CX services providers to deliver value through data readiness, workflow design, and multisurface integration. “What if the future of enterprise software is not about logging in, but about intelligent conversational interfaces delivering business value from outside of the traditional app environment? That is the direction of travel for at least some users, and Salesforce’s services partners must plan accordingly,” says Douglas Hayward, senior research director for CX Strategies and Services at IDC.

IDC MarketScape: Worldwide Supply Chain Planning for CPG Industries 2026 Vendor Assessment

Eric Thompson — Thu, 29 Oct 2026 04:00:00 GMT

This IDC study for Manufacturing Insights uses the IDC MarketScape model to provide an assessment of 18 providers participating in the worldwide supply chain planning market for consumer packaged goods. The IDC MarketScape is an evaluation based on a comprehensive framework and a set of parameters that assesses providers relative to one another and to those factors expected to be most conducive to success in a given market during both the short term and the long term.

"Supply chain planning is a critical capability in a resilient consumer packaged goods supply chain. The ability to pair a promotion-aware demand forecast with a credible supply-side plan, while optimizing necessary inventory positions and respecting shelf life, and then agreeing to a consensus plan through S&OP are all critical components in managing an efficient and effective supply chain," says Eric Thompson, research director, Worldwide Supply Chain Planning at IDC.

IDC MarketScape: Worldwide Supply Chain Planning for Discrete Industries 2026 Vendor Assessment

Eric Thompson — Thu, 29 Oct 2026 04:00:00 GMT

This IDC study uses the IDC MarketScape model to provide an assessment of providers participating in the worldwide supply chain planning market for discrete industries. The IDC MarketScape is an evaluation based on a comprehensive framework and a set of parameters that assesses providers relative to one another and to those factors expected to be most conducive to success in a given market during both the short term and the long term.

"Supply chain planning is a critical capability in a resilient discrete industry supply chain. The ability to plan demand and supply, while optimizing inventory positions, and then agreeing to a consensus plan through S&OP, are all critical components in managing an efficient and effective supply chain," says Eric Thompson, research director, Worldwide Supply Chain Planning at IDC.

IDC MarketScape: Worldwide Supply Chain Planning for Distribution Industries 2026 Vendor Assessment

Eric Thompson — Thu, 29 Oct 2026 04:00:00 GMT

This IDC study uses the IDC MarketScape model to provide an assessment of providers participating in the worldwide supply chain planning market for distribution industries. This IDC MarketScape is an evaluation based on a comprehensive framework and a set of parameters that assesses providers relative to one another and to those factors expected to be most conducive to success in a given market during both the short term and the long term.

"Supply chain planning is a critical capability in a resilient distribution industry supply chain. Planning demand and supply, optimizing inventory positions, and then agreeing on a consensus plan through S&OP are all critical components of managing an efficient and effective supply chain," says Eric Thompson, research director, Global Supply Chain Planning at IDC.

IDC MarketScape: Worldwide Supply Chain Planning for Life Sciences Industries 2026 Vendor Assessment

Eric Thompson — Thu, 29 Oct 2026 04:00:00 GMT

This IDC study uses the IDC MarketScape model to provide an assessment of providers participating in the worldwide supply chain planning market for life sciences industries. The IDC MarketScape is an evaluation based on a comprehensive framework and a set of parameters that assesses providers relative to one another and to those factors expected to be most conducive to success in a given market during both the short term and the long term.

"Supply chain planning is a critical capability in a resilient life sciences supply chain. The ability to pair an accurate demand forecast to a credible supply-side plan, while optimizing necessary inventory positions, and then agreeing to a consensus plan through S&OP, are all critical components in managing an efficient and effective supply chain," says Eric Thompson, research director, Worldwide Supply Chain Planning at IDC.

IDC MarketScape: Worldwide Vertical AI and Industry Cloud Professional Services 2026–2027 Vendor Assessment

Nadia Ballard — Thu, 29 Oct 2026 04:00:00 GMT

This IDC study provides an assessment of select professional services vendors that offer vertical AI and industry cloud solutions and services. Using the IDC MarketScape model, we have based our evaluations on both quantitative metrics and qualitative feedback from the vendors' partners and clients to build profiles that summarize each vendor's industry-specific strategy, current offerings, strengths, and opportunities.

"The record 17 vendors included in this year's document speak to the growing interest in AI-enabled vertical solutions and platforms among buyers, and the ongoing shift in service providers' delivery models toward more asset-based and automation-driven engagements," said Nadia Ballard, research director for AI Verticalization and Industry Cloud Strategies. "This updated and expanded study offers an objective assessment tool for organizations looking to engage their professional services partners in AI-first modernization of their most mission-critical, industry-specific systems and processes."

IDC MarketScape: Worldwide Warehouse Management for Retail 2026 Vendor Assessment

Stephanie Krishnan, Simon Ellis — Thu, 29 Oct 2026 04:00:00 GMT

This IDC study evaluates software vendors serving retailers' warehouse management system (WMS) needs. This document covers vendor capabilities and strategies for inventory control, omni-channel and store-based fulfillment, peak-period order release, and AI-enabled operational decisioning. The study is based on customer interviews, vendor briefings, and standard IDC MarketScape methodology, and includes vendor profiles, strengths and challenges, and buyer guidance.

"Retailers are not replacing WMS platforms because they failed; they are replacing them because the fulfillment network got bigger than the system was built for. Nearly a third of retailers point to a lack of real-time, networkwide inventory visibility as their top omni-channel challenge, and that is exactly the gap a modern WMS has to close," says Stephanie Krishnan, associate vice president, Manufacturing and Supply Chain, IDC Insights.

IDC MarketScape: Worldwide Airlines Professional Services 2026–2027 Vendor Assessment

Ravikant Sharma — Wed, 28 Oct 2026 04:00:00 GMT

This IDC study analyzed the solution offerings and go-to-market strategies of professional services firms that serve airlines and airports worldwide.

“Airlines and airports are under growing pressure to modernize passenger experience, operations, and enterprise systems, even as budgets and timelines stay tight. Given the scale and complexity of that work, they rely on professional services partners not just for delivery capacity but for owned platforms, AI-augmented delivery models, and pricing structures that reflect how the work actually gets done. Vendors that can pair that capability with durable technology partnerships and a track record in aviation standards work will be positioned to lead this market,” said Ravikant Sharma, research director, IDC Public Sector.

IDC MarketScape: Worldwide Warehouse Management for Manufacturing 2026 Vendor Assessment

Stephanie Krishnan, Simon Ellis — Wed, 28 Oct 2026 04:00:00 GMT

This IDC study evaluates software vendors serving manufacturers’ warehouse management system (WMS) needs. This document covers vendor capabilities and strategies for inventory control, warehouse workflows, integration with manufacturing execution and warehouse execution/control systems, and AI-enabled operational decisioning. The assessment is based on customer interviews, vendor briefings, and IDC MarketScape methodology, and includes vendor profiles, strengths and challenges, and buyer guidance.

“Manufacturers running WMS platforms installed 5 to 10 years ago are reopening decisions they thought were settled, not because the old system failed to deliver but because of what AI and tighter automation integration might now make possible. Vendors that can show a production customer behind every AI claim will separate themselves from the ones still selling a road map,” said Stephanie Krishnan, associate vice president, Manufacturing and Supply Chain, IDC Insights.