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IDC PeerScape: Advanced Practices for Payers in Provider Data Management

Jeff Rivkin — Thu, 29 Jan 2026 05:00:00 GMT

This IDC PeerScape synthesizes best practices and lessons learned from leading payers and the latest IDC MarketScape research, providing actionable guidance for organizations seeking to modernize their provider data management ecosystem.

"Operationalizing provider data management is not new to most payers, but payer organizations should look to the successes of their peers to take advantage of lessons learned," says Jeff Rivkin, research director, Payer IT Strategies, IDC.

Partner Relationship Management and Channel Commerce Enablement: Key Themes in 2026

Mark Casidsid — Thu, 29 Jan 2026 05:00:00 GMT

This IDC Perspective highlights six transformative trends shaping PRM and channel commerce enablement in 2026, including agentic AI for intelligent engagement, omni-channel partner experiences, data-driven incentives, life-cycle automation, integrated channel commerce, and partner feedback. This document offers actionable insights for technology buyers to capitalize on these trends.

"The coming year signals the dawn of intelligence-led partner ecosystems, where agentic AI powers proactive engagement, omni-channel orchestration delivers seamless experiences, and data-driven incentives align partners with strategic growth. Leading organizations will leverage life-cycle automation, embedded commerce capabilities, and continuous partner feedback to transform channels into engines of competitive advantage and mutual value creation," said Mark Casidsid, senior research analyst, AI-Enabled Business Commerce, Partner Relationship, and Ecosystem Management.

Peer Insights: Best Practices for Data Platform Implementation

Marlanna Bozicevich — Thu, 29 Jan 2026 05:00:00 GMT

This IDC Tech Buyer Presentation highlights 12 key takeaways from end users of data platform software, revealing how modern enterprises balance architecture, governance, operations, and AI innovation to drive measurable business outcomes. It distills insights from real-world deployments across industries, detailing practices that separate successful implementations from stalled ones.

This IDC Tech Buyer Presentation leverages customer interviews from the IDC Data Platform Software MarketScape research, 2025.

Retail Case Study: How Yuka Is Driving Consumer Health Transparency Through AI, Crowdsourced Data, and High-Performance Mobile Scanning

Ornella Urso — Thu, 29 Jan 2026 05:00:00 GMT

This IDC Perspective details an IDC Retail Insights case study on how Yuka, a rapidly expanding consumer health application with 78 million users globally, has embedded advanced scanning capabilities, machine learning, and large language models into its strategic road map to transform product transparency for consumers and influence industrywide reformulation. The document highlights the company's mission-driven innovation strategy, its long-standing technology partnership with Scandit, and the business value derived from a data architecture that blends AI, crowdsourcing, and human expertise.

"Retail data capture is no longer a simple transactional step but a strategic enabler of transparency, operational efficiency, and consumer trust," said Ornella Urso, research director at IDC Retail Insights. "Yuka's journey illustrates how the right combination of technology, governance, and user-centric design can reshape customer experience, driven by change management."

Software Channel Leadership Council, December 2025: SaaS and PaaS Sell and Service Motions — Partner Perceptions, Requirements, and Business Focus

Paul Edwards — Thu, 29 Jan 2026 05:00:00 GMT

This IDC Market Presentation shares insight into the current state of partner value relative to sell and service motions, with a focus on how these partners may or may not differ across revenue, business direction, and vendor engagement. This content was presented at the Software Channel Leadership Council on December 10, 2025, in Palo Alto.

IDC Services CSAT Awards, 2026

Eric Newmark, Nadia Ballard, Lars Goransson, Mukesh Dialani — Wed, 28 Jan 2026 05:00:00 GMT

This IDC Tech Buyer Presentation provides an overview of the results from IDC's Services CSAT Awards. This award program recognizes the leading services firms in each services market, across 18 markets, that receive the highest customer satisfaction scores based on IDC's Services Path Survey.

Services Path is a global survey of roughly 3,200 organizations across all geographic regions and company sizes, where customers are asked to rate their vendor on more than 30 different customer satisfaction metrics.

IDC Special Report — Agentic AI and Intelligent Infrastructure, Part 3: Market Impacts, 2026–2030

Mary Johnston Turner, Phil Goodwin, Shannon Kalvar, Ashish Nadkarni — Wed, 28 Jan 2026 05:00:00 GMT

This IDC Market Presentation is the third of three deliverables making up IDC's Special Report — Agentic AI and Intelligent Infrastructure, 2025. This document identifies major disruptions that IDC expects agentic AI–powered intelligence will create across a range of infrastructure hardware, software, cloud, and datacenter markets over the next five years.

IDC expects many existing infrastructure management, security, and data logistics products will converge and more tightly integrate as agentic AI–enabled solutions allow enterprises to share policy, reasoning agents, and orchestration engines across diverse systems and multivendor environments. Simultaneously, intelligent operating systems and control planes will simplify the configuration, deployment, and operation of integrated, full-stack engineered systems and AI factories that can self-govern resource utilization and sharing without the need for staff having deep expertise in each specific infrastructure component.

"As agentic AI–powered intelligence permeates infrastructure software, hardware, cloud services, and datacenters, IT buyer purchasing decisions will prioritize operational efficiency, interoperability, and cross-system consistency over standalone domain-specific capabilities," explains Mary Johnston Turner, vice president for Digital Infrastructure Strategies at IDC. "Infrastructure vendors have unique opportunities to create a new basis of competitive differentiation by rapidly evolving their solutions to take advantage of agentic AI–fueled disruptions to the infrastructure status quo."

Additional deliverables included in this IDC special report include the recently published IDC Special Report: Insights from Early Users of Agentic AI for Intelligent Infrastructure (IDC #US53897125, November 2025) and IDC Special Report — Agentic AI and Intelligent Infrastructure, Part 2: Emerging Agentic AI Solutions for Intelligent IT Infrastructure (IDC #US54010225, December 2025).

Industry Snapshot: Worldwide Utilities, 2025

John Villali, Gaurav Verma, Nigel Wallis, Heriberto Roman — Wed, 28 Jan 2026 05:00:00 GMT

This IDC Market Presentation provides a snapshot of the global utilities industry in 2025.

"Utilities in 2026 are navigating a landscape defined by rapid digital transformation, with AI-powered grid management, predictive analytics, and automation becoming essential for operational resilience and flexibility.

The integration of distributed energy resources and advanced storage is reshaping energy flows. Providers must balance decarbonization goals with reliability and affordability. Regulatory uncertainty, geopolitical tensions, and escalating climate risks are driving investment in adaptive infrastructure and robust cybersecurity.

Success hinges on forging partnerships, embracing innovation, and building systems that can withstand disruption." — IDC Energy Insights Team

Infrastructure Channels Leadership Council, December 2025 — Interconnected Marketplaces and Distribution Role

Danielle Ibran — Wed, 28 Jan 2026 05:00:00 GMT

This IDC Market Presentation from the IDC Infrastructure Channels Leadership Council held in Palo Alto, California, in December 2025, explores how cloud marketplaces have evolved from simple transaction platforms into intelligent ecosystems powered by AI. These marketplaces now offer integrated features such as private offers, multivendor bundles, and industry-specific solutions, enabling faster procurement and flexible pricing for enterprises. Adoption is growing, although purchasing remains fragmented, and barriers include concerns about reliance on a single provider and inadequate support.

For partners, marketplaces present opportunities for joint selling, co-sell programs, and demand generation, while integration capabilities are critical for enterprise adoption. Distributors continue to play a vital role, shifting from transactional functions to service-oriented models focused on complex implementations and managed services. The future will see hybrid go-to-market strategies combining marketplaces with traditional distribution, creating interconnected ecosystems that streamline procurement and enhance partner-led growth. Success will depend on differentiated offerings, seamless integration, and AI-driven personalization.

Software Channel Leadership Council: Partners and AI — Growth and Opportunities

Paul Edwards — Wed, 28 Jan 2026 05:00:00 GMT

This IDC Market Presentation shares insight into the current state of partner engagement with AI, with a focus on leading and lagging partners, including their AI maturity, revenue, and perceived opportunities and threats. This content was presented at the Software Channel Leadership Council on December 10, 2025, in Palo Alto.