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IDC MarketScape: Worldwide Supply Chain All Other Ecosystems Services 2025–2026 Vendor Assessment

Eric Thompson — Fri, 19 Dec 2025 05:00:00 GMT

This IDC study uses the IDC MarketScape model to provide an assessment of the IT consulting providers supporting supply chain management processes. This study specifically analyzed these offerings within the supply chain across all other ecosystems services suites.

Note that IDC is producing five reports, of which this is one. The full list of reports is Overall Ecosystems, Blue Yonder, Oracle, SAP, and All Other. Buyers looking to go deeper in any other ecosystem are encouraged to also look there. This all other ecosystems study helps give an idea of the vendors that can support a broad range of ecosystems end to end.

"Supply chains and supply chain functions have grown in focus, strategic priority, and investment spending. At the same time, the complexity of operations and sophistication of technology are presenting the need to level up digital capabilities. This places a premium on selecting strategic services partners that can help improve processes, technologies, and capabilities in supply chains and promote the selection of ideal fit technology vendors," says Eric Thompson, research director, Worldwide Supply Chain Planning and Services, IDC. "The intent of this IDC MarketScape is to focus on those IT consulting firms that focus on both a deep and broad set of offerings and capabilities to support supply chain management across all other ecosystems."

IDC MarketScape: Worldwide Supply Chain Blue Yonder Ecosystem Services 2025–2026 Vendor Assessment

Eric Thompson — Fri, 19 Dec 2025 05:00:00 GMT

This IDC study uses the IDC MarketScape model to provide an assessment of the IT consulting providers that support supply chain management processes. This study specifically analyzed these offerings within the supply chain across the Blue Yonder Ecosystem services suite. Blue Yonder continues to be among the prominent and innovative supply chain management ecosystems and is a central player in global supply chains. The intent of this IDC MarketScape is to focus on those IT consulting firms that focus on a deep and broad set of offerings and capabilities to support supply chain management across the SAP ecosystem.

Note that IDC is writing five reports, of which this is one. The full list of reports is: All Ecosystems, Blue Yonder, Oracle, SAP, and All Other. Buyers looking to go deeper in any other ecosystem should also focus there. This Blue Yonder report gives an idea of the vendors that can support the Blue Yonder Ecosystem end to end.

"Supply chains and supply chain functions have grown in focus, strategic priority, and investment spending. At the same time, complexity of operations and sophistication of technology are presenting the need to level up digital capabilities. This places a premium on selecting strategic services partners that can help improve processes, technologies, and capabilities and promote selecting best-fit technology vendors," says Eric Thompson, research director, Worldwide Supply Chain Planning and Services at IDC.

IDC Market Glance: European Observability and AIOps, 4Q25

Filippo Vanara, Archana Venkatraman — Thu, 18 Dec 2025 05:00:00 GMT

This IDC Market Glance describes the European observability and AIOps market segment, including subsegments. It also identifies vendors that are active in Europe in each segment.

Oracle AI World 2025: Rapidly Expanding Fusion Apps AI Ecosystem Delivers on Agentic Mesh for CX

Gerry Murray — Thu, 18 Dec 2025 05:00:00 GMT

This IDC Perspective provides an overview of Oracle's AI World 2025, marking a strategic shift to AI-driven business applications, with the company's Fusion Applications AI Agent Marketplace. This ecosystem integrates over 100 third-party AI agents and advanced marketing tools, enabling seamless interoperability, real-time data access, and multiagent orchestration across enterprise functions. Enhanced protocols and multi-LLM support ensure robust agent communication and specialization.

"Oracle's AI Agent Marketplace built on the company's AI Studio, Fusion, and OCI is designed to support unfettered agent automation, interoperability, and observability," said Gerry Murray, director of IDC's Enterprise Marketing Apps and Agents service. "By enabling seamless workflow handoffs and rich data exchanges in real time across diverse customer touch points, Oracle agents enable all customer-facing functions to act as one for every customer."

Outsourced Channel Management: Has Broadcom Established the Model of the Future?

Jaclynn Anderson, Frank Dickson — Thu, 18 Dec 2025 05:00:00 GMT

This IDC Market Perspective explores the structure, execution, and implications of Broadcom's channel model across various regions and market segments. Broadcom's outsourced channel management strategy for the company's security brands, including Symantec and Carbon Black, introduces a distinctive approach to regional distribution and customer engagement through exclusive aggregator partnerships. By granting distributors unique contracts and operational autonomy, Broadcom streamlines its channel operations, prioritizes strategic accounts, and leverages partner expertise to extend market reach and improve efficiency. This model offers benefits for Broadcom, its partners, and customers.

"Broadcom's channel management strategy demonstrates how a well-structured aggregator model can streamline operations, enhance partner engagement, and extend market coverage for security solutions. By empowering regional partners with greater autonomy and accountability, Broadcom is able to focus on strategic accounts while ensuring consistent service and support across diverse markets." — Jaclynn Anderson, research director, Cybersecurity, IDC

Vendor Profile: HPE Data Fabric Software

Marlanna Bozicevich — Thu, 18 Dec 2025 05:00:00 GMT

This IDC Vendor Profile examines HPE Data Fabric's capabilities, strategic positioning, and market direction. The document provides insight into the company's approach to hybrid data management, recent product innovations in version 8.0, and the platform's fit within the evolving enterprise data architecture landscape. We assess HPE's strategy for addressing AI and analytics workloads, examine the product's competitive differentiators, and provide guidance for both HPE and potential customers considering the platform for their data platform initiatives.

Worldwide Professional Services Automation Applications Market Shares, 2024: Cloud Growth Continues

Mickey North Rizza — Thu, 18 Dec 2025 05:00:00 GMT

This IDC presentation reviews the vendor market shares for the worldwide professional services automation (PSA) applications market for 2024.

"The PSA market continues to expand, bolstered by organizations moving to the cloud and adding more innovation and AI enablement into the workflows." — Mickey North Rizza, group vice president, Enterprise Software, IDC

Agentic AI for Customer Experience: Separating Hype from Real Business Value

Sudhir Rajagopal — Wed, 17 Dec 2025 05:00:00 GMT

This IDC Tech Buyer Presentation explores how organizations can leverage agentic AI technologies to drive meaningful customer experience improvements with a disciplined approach to integrate agentic capabilities.

The customer experience market is at a critical inflection point as AI capabilities evolve from delivering assistance to enabling full autonomous execution with multiagent experience orchestration. This capability represents a genuine competitive opportunity in customer experience, but only for organizations that move beyond hype to strategic implementation. Success requires balancing technological innovation with organizational transformation, data readiness, sound governance, and a commitment to delivering measurable business value while maintaining customer trust.

Deutsche Telekom MACE: A Driving Force in the Network API Realm

Melissa Holtz-Fremeijer — Wed, 17 Dec 2025 05:00:00 GMT

This IDC Vendor Profile analyzes the Deutsche Telekom Magenta API Capability Exposure (DT MACE), a dedicated business unit within DT that launched in January 2024. DT MACE manages Deutsche Telekom's network API portfolio, providing network APIs to developers and businesses and enabling them to integrate with Deutsche Telekom's network capabilities. This IDC report also assesses DT MACE's technology/solution capabilities as well as its go-to-market (GTM) and product strategies. It provides insights into the ecosystem and DT MACE's differentiators, as well as essential guidance for DT MACE to continue to accelerate growth in this nascent market.

EMEA Telco Operations and Monetization Solution Forecast, 2025–2029

Ahmad Latif Ali — Wed, 17 Dec 2025 05:00:00 GMT

This IDC Market Forecast assesses trends in the Europe, Middle East, and Africa (EMEA) telco operations and monetization solutions market. The growing prioritization of customer experience and network application programming interface (API) innovation will continue to accelerate spending as service providers pursue the operational agility required to advance their 5G and broader digital transformation strategies.