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Twilio Segment Adds Journeys to CDP

David Wallace, Gerry Murray — Mon, 21 Jun 2021 04:00:00 GMT

Twilio Segment announced Journeys, providing customer journey building and orchestration capabilities for its Segment CDP. The new product, which works with Segment Personas, adds additional value to current and prospective Segment customers interested in personalized activation across multiple channels from within an enterprise-scale CDP.

国内ストレージソフトウェア市場予測、2021年～2025年

Yasusuke Suzuki — Sun, 20 Jun 2021 04:00:00 GMT

本調査レポートでは、国内ストレージソフトウェア市場を以下の5分野、1. データレプリケーション／保護ソフトウェア、2. アーカイビングソフトウェア、3. Software-Defined Storage コントロールソフトウェア、4. ストレージ／デバイス管理ソフトウェア、5. ストレージインフラストラクチャソフトウェア、に分類し、2021年～2025年の国内市場における売上額を機能市場セグメント別に予測している。

「社会環境やテクノロジーの変化が激しい中で、デジタルデータのビジネス利用が多用途で進んでいる。イノベーションを継続し、データ活用の広がりを阻害しないためには、ストレージインフラの効率化、運用の省力化は重要な強化ポイントである。今後、ストレージソフトウェアの役割は、ストレージ運用の改善だけでなく、ITインフラ運用やデータ運用のソフトウェアとの連携の重要性が増す」とIDC Japan エンタープライズインフラストラクチャのリサーチマネージャーである鈴木康介は分析している。

Certifications and Competencies: Status Update on Partner, Certification, and Competency Trends

Paul Edwards — Fri, 18 Jun 2021 04:00:00 GMT

This IDC Market Presentation focuses on the status of partner business models and the key trends and issues related to certifications and competencies. This is the first of five presentations that look at the value of certifications (individual and product) and competencies for partners. This content was presented at the virtual edition of the Software Channel Leadership Council on June 9, 2021.

Cisco Fights Back: Rebrands as Webex from Cisco for a Hybrid, Inclusive Future

Wayne Kurtzman — Fri, 18 Jun 2021 04:00:00 GMT

Cisco announced that it is rebranding the Webex product line, now with over 800 more features since last September. The new Webex platform will include calling, messaging, meeting, polling, events, and future offerings for a bundled price. The new logo and branding introduced symbolizes people coming together towards "the future of hybrid work". The Webex team is also moving to build awareness beyond the C-suite, to the line of business users who have become more instrumental in selecting enterprise collaborative technologies.

Cybersecurity Implications in a Multipartner and Ecosystem-Centric World

Christopher Webber — Fri, 18 Jun 2021 04:00:00 GMT

This IDC Market Presentation discusses the impact and importance of cybersecurity issues on multipartner relationships. The presentation also provides recent research findings and possible metrics that can be utilized to evaluate cybersecurity efforts and offers best practice recommendations.

IDC MarketScape: Worldwide SaaS and Cloud-Enabled Utilities EAM Applications 2021 Vendor Assessment

John Villali, Juliana Beauvais, Leif Eriksen — Fri, 18 Jun 2021 04:00:00 GMT

This IDC study provides an assessment of prominent SaaS and cloud-enabled utilities EAM application vendors and discusses what criteria are most important for utility companies to consider when selecting a software solution.

"Utilities are adopting more remote, contactless, and virtual approaches to maintenance execution, work scheduling, spare parts procurement, and asset life-cycle management. Digitally enhanced enterprises need next-level EAM to survive the future. In response, software vendors are delivering business value with innovation across mobility, IoT, AI, automation, augmented reality, and location-based technologies," says Juliana Beauvais, research manager, Enterprise Applications at IDC.

Japan Unified Communications and collaboration Workspace Forecast, 2021−2025

Takashi Manabe, Saki Ohta — Fri, 18 Jun 2021 04:00:00 GMT

This IDC study provides the Japan unified communications and collaboration (UC&C) workspace market performance in 2019 and 2020 as well as the market forecast from 2021 to 2025. IDC categorizes the market into four solution segments and provides an analysis and forecast for the respective market sizes. The four segments are the IP telephony (IPT) market, the IP conference system market, the IP contact center (IPCC) system market, and the collaborative workspace market. The market forecast used in this study considers the impact and outlook of the COVID-19 pandemic as of the end of March 2021. The market grew rapidly in 2020 as a result of the rapid penetration of remote work/work from home (WFH) in user companies due to the impact of the outbreak. "In order for the Japan UC&C workspace market to grow continuously, IT suppliers should support the implementation of remote work in small and medium-sized businesses, expand use cases, support continuous workstyle reforms by improving digital workspaces utilization in Japan, and develop new business opportunities by utilizing the data accumulated in noncontact solutions," says Saki Ohta, market analyst, Software and Security, IDC Japan.

Most Organizations Don't Track Business KPIs for Important Software Initiatives

Nancy Gohring — Fri, 18 Jun 2021 04:00:00 GMT

This IDC Market Perspective covers the topic of using business KPIs to track the business success of software or services that enterprises build and is based on results from IDC's 2021 Future of Digital Innovation Survey.

"Organizations are increasingly building software that powers important business initiatives, but our research indicates that few are using business KPIs to determine if the software is achieving goals," said Nancy Gohring, research director for IDC's Future of Digital Innovation agenda program. "A lack of tools that enable KPI tracking as well as a lack of experience related to developing and consulting KPIs are the most significant roadblocks."

SAS Global Forum 2021: Analytics For Everyone at Scale

Rishu Sharma, Swapnil Shende — Fri, 18 Jun 2021 04:00:00 GMT

This Market Note reviews the SAS Global Forum 2021, which was held virtually on May 19 and 20, 2021 for India. The event comprised multiple sessions by the SAS Global and India leadership team and highlighted SAS work with multiple India organizations.

Worldwide Business Intelligence and Analytics Software Market Shares, 2020: The Era of Augmented Analytics Has Begun

Dan Vesset — Fri, 18 Jun 2021 04:00:00 GMT

This IDC study discusses the market sizing and vendor shares of the business intelligence and analytics (BIA) software market, including vendor revenues for 2018–2020 and the corresponding shares and growth rates of the largest vendors worldwide. This study also provides similar information about the three segments of the BIA software market: end-user query, reporting, and analysis (QRA); advanced and predictive analytics (APA); and spatial and location analytics.

“Affected by the pandemic and economic slowdown, the BIA software market grew 5.2% with a marked difference in growth rates between public cloud and other deployment methods. While organizations’ demand to deploy BIA software in the cloud drove growth in 2020, the most transformative change we’ll remember about this software market in 2020 is that it marked the beginning of the augmented analytics era.” — Dan Vesset, group vice president, Analytics and Information Management Practice, IDC