https://my.idc.com/rss/2812.do IDC RSS alerts https://my.idc.com/getdoc.jsp?containerId=US54321626&utm_medium=rss_feed&utm_source=alert&utm_campaign=rss_syndication <P>This IDC Pivot Table banner book provides the data set for the advertising applications category of IDC’s 2026 CX Path program. </P><P>The CX Path program includes a total of 14 application categories: advertising, marketing, sales, digital commerce, configure price quote (CPQ), product information management/product experience management (PIM/PXM), contact center and customer service, voice of the customer (VOC), customer experience (CX) orchestration, content and experience management, customer data platforms (CDPs), customer and digital experience analytics, aftermarket service life-cycle management, and price optimization applications.</P><P>Coverage includes application adoption, deployment models, budget plans and replacement cycle timing, purchasing preferences and attitudes toward CX SaaS buying channels, packaging and pricing options, and generative AI and agentic AI adoption and use for CX use cases. In addition, the program provides in-depth vendor reviews, vendor ratings, spend, and advocacy scores for all 14 application markets.</P> Pivot Table Tue, 30 Jun 2026 04:00:00 GMT Nadia Ballard, Douglas Hayward, Tiffany McCormick, Eric Newmark, Aly Pinder https://my.idc.com/getdoc.jsp?containerId=US54321826&utm_medium=rss_feed&utm_source=alert&utm_campaign=rss_syndication <P>This IDC Pivot Table banner book provides the data set for the configure price quote (CPQ) applications category of IDC’s 2026 CX Path program. </P><P>The CX Path program includes a total of 14 application categories: advertising, marketing, sales, digital commerce, configure price quote, product information management/product experience management (PIM/PXM), contact center and customer service, voice of the customer (VOC), customer experience (CX) orchestration, content and experience management, customer data platforms (CDPs), customer and digital experience analytics, aftermarket service life-cycle management, and price optimization applications.</P><P>Coverage includes application adoption, deployment models, budget plans and replacement cycle timing, purchasing preferences and attitudes toward CX SaaS buying channels, packaging and pricing options, and generative AI and agentic AI adoption and use for CX use cases. In addition, the program provides in-depth vendor reviews, vendor ratings, spend, and advocacy scores for all 14 application markets.</P> Pivot Table Tue, 30 Jun 2026 04:00:00 GMT Nadia Ballard, Douglas Hayward, Heather Hershey, Tiffany McCormick, Eric Newmark, Aly Pinder https://my.idc.com/getdoc.jsp?containerId=US54321926&utm_medium=rss_feed&utm_source=alert&utm_campaign=rss_syndication <P>This IDC Pivot Table banner book provides the data set for the contact center applications category of IDC’s 2026 CX Path program. </P><P>The CX Path program includes a total of 14 application categories: advertising, marketing, sales, digital commerce, configure price quote (CPQ), product information management/product experience management (PIM/PXM), contact center and customer service, voice of the customer (VOC), customer experience (CX) orchestration, content and experience management, customer data platforms (CDPs), customer and digital experience analytics, aftermarket service life-cycle management, and price optimization applications.</P><P>Coverage includes application adoption, deployment models, budget plans and replacement cycle timing, purchasing preferences and attitudes toward CX SaaS buying channels, packaging and pricing options, and generative AI and agentic AI adoption and use for CX use cases. In addition, the program provides in-depth vendor reviews, vendor ratings, spend, and advocacy scores for all 14 application markets.</P> Pivot Table Tue, 30 Jun 2026 04:00:00 GMT Nadia Ballard, Douglas Hayward, Michelle Morgan, Eric Newmark, Aly Pinder https://my.idc.com/getdoc.jsp?containerId=US53014625&utm_medium=rss_feed&utm_source=alert&utm_campaign=rss_syndication <P>This IDC study evaluates vendors in the worldwide digital employee experience (DEX) market, highlighting how DEX platforms are evolving to proactively optimize employee productivity, satisfaction, and operational efficiency. The assessment details vendor strengths, challenges, and market positioning, emphasizing the convergence of DEX with IT operations, automation, analytics, and employee sentiment measurement. As enterprises prioritize hybrid work and digital transformation, DEX is becoming foundational to workplace strategy and business outcomes.</P><P>"Modern enterprises thrive or die based on how well their workforce can adapt to, and take advantage of, new digital tools and platforms. Improving employee experiences with these tools should be a critical priority across all levels of enterprise leadership, from IT to line-of-business and C-level executives," says Phil Hochmuth, research vice president, Endpoint Management and Enterprise Mobility. "Enterprises must be thoughtful of use cases and industry-specific requirements when picking a digital employee experience vendor to monitor, analyze, and remediate end-user challenges with devices, applications, and enterprise systems and platforms."</P> IDC MarketScape Tue, 30 Jun 2026 04:00:00 GMT Phil Hochmuth, Snow Tempest, Shannon Kalvar https://my.idc.com/getdoc.jsp?containerId=US53749926&utm_medium=rss_feed&utm_source=alert&utm_campaign=rss_syndication <P>This IDC presentation contains vendor market shares for the unified endpoint management (UEM) software market for 2025.</P><P>“As enterprises adopt more varied device types and operating systems into both everyday and specialized workflows and use cases, IT operations must have visibility across these varied environments, with the ability to manage, patch, and secure a wide range of endpoints,” says Phil Hochmuth, research vice president, Endpoint Device Management and Enterprise Mobility, IDC.</P> Market Presentation Tue, 30 Jun 2026 04:00:00 GMT Phil Hochmuth https://my.idc.com/getdoc.jsp?containerId=US54687026&utm_medium=rss_feed&utm_source=alert&utm_campaign=rss_syndication <P>This IDC Pivot Table banner book provides the data set for the price optimization applications category of IDC’s 2026 CX Path program. </P><P>The CX Path program includes a total of 14 application categories: advertising, marketing, sales, digital commerce, configure price quote (CPQ), product information management/product experience management (PIM/PXM), contact center and customer service, voice of the customer (VOC), customer experience (CX) orchestration, content and experience management, customer data platforms (CDPs), customer and digital experience analytics, aftermarket service life-cycle management, and price optimization applications.</P><P>Coverage includes application adoption, deployment models, budget plans and replacement cycle timing, purchasing preferences and attitudes toward CX SaaS buying channels, packaging and pricing options, and generative AI and agentic AI adoption and use for CX use cases. In addition, the program provides in-depth vendor reviews, vendor ratings, spend, and advocacy scores for all 14 application markets.</P> Pivot Table Tue, 30 Jun 2026 04:00:00 GMT Nadia Ballard, Douglas Hayward, Tiffany McCormick, Eric Newmark, Aly Pinder https://my.idc.com/getdoc.jsp?containerId=US54322726&utm_medium=rss_feed&utm_source=alert&utm_campaign=rss_syndication <P>This IDC Pivot Table banner book provides the data set for the product information management/product experience management (PIM/PXM) application category of IDC’s 2026 CX Path program. </P><P>The CX Path program includes a total of 14 application categories: advertising, marketing, sales, digital commerce, configure price quote (CPQ), product information management/product experience management, contact center and customer service, voice of the customer (VOC), customer experience (CX) orchestration, content and experience management, customer data platforms (CDPs), customer and digital experience analytics, aftermarket service life-cycle management, and price optimization applications.</P><P>Coverage includes application adoption, deployment models, budget plans and replacement cycle timing, purchasing preferences and attitudes toward CX SaaS buying channels, packaging and pricing options, and generative AI and agentic AI adoption and use for CX use cases. In addition, the program provides in-depth vendor reviews, vendor ratings, spend, and advocacy scores for all 14 application markets.</P> Pivot Table Tue, 30 Jun 2026 04:00:00 GMT Nadia Ballard, Douglas Hayward, Heather Hershey, Eric Newmark, Aly Pinder https://my.idc.com/getdoc.jsp?containerId=lcUS54683726&utm_medium=rss_feed&utm_source=alert&utm_campaign=rss_syndication IDC Link Tue, 30 Jun 2026 04:00:00 GMT Massimiliano Claps https://my.idc.com/getdoc.jsp?containerId=US54322926&utm_medium=rss_feed&utm_source=alert&utm_campaign=rss_syndication <P>This IDC Pivot Table banner book provides the data set for the voice of the customer (VOC) application category of IDC’s 2026 CX Path program. </P><P>The CX Path program includes a total of 14 application categories: advertising, marketing, sales, digital commerce, configure price quote (CPQ), product information management/product experience management (PIM/PXM), contact center and customer service, voice of the customer, customer experience (CX) orchestration, content and experience management, customer data platforms (CDPs), customer and digital experience analytics, aftermarket service life-cycle management, and price optimization applications.</P><P>Coverage includes application adoption, deployment models, budget plans and replacement cycle timing, purchasing preferences and attitudes toward CX SaaS buying channels, packaging and pricing options, and generative AI and agentic AI adoption and use for CX use cases. In addition, the program provides in-depth vendor reviews, vendor ratings, spend, and advocacy scores for all 14 application markets.</P> Pivot Table Tue, 30 Jun 2026 04:00:00 GMT Nadia Ballard, Douglas Hayward, Oru Mohiuddin, Eric Newmark, Aly Pinder https://my.idc.com/getdoc.jsp?containerId=CHC54022526&utm_medium=rss_feed&utm_source=alert&utm_campaign=rss_syndication <P>本文基于IDC 2025年APAC合作伙伴调研（n=670，大中华区n=210），深度分析AI时代大中华区渠道生态的结构性变迁。核心发现聚焦于三大矛盾：（1）大陆渠道AI增速领先但自有能力最弱的空心化悖论；（2）CSP/ISV与VAR/咨询公司之间加速扩大的成熟度鸿沟；（3）Agentic AI爆发在即、大型渠道抢先布局、小微渠道面临出局的两极分化趋势。文章从渠道角色重构路径、大中华区三地差异、Token经济分润机制等维度为技术厂商提供可操作的策略建议。</P><P>“AI时代的渠道变革不是渐进式调整，而是系统性重构。大陆渠道的核心矛盾不在于增速太慢，而在于增长模式太脆弱——70%依赖转售的结构，在厂商直销压力加大和利润空间持续收窄的双重挤压下，随时面临断崖式危机。能活下来的渠道，一定是那些在AI时代积累了真正属于自己的、不可替代的Skill资产的伙伴。”——IDC中国研究总监辛鑫。</P> Market Perspective Mon, 29 Jun 2026 04:00:00 GMT Cindy Xin