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IDC Survey: Market Readiness and Strategic Priorities for Agentic AI

Deepika Giri, Daeil Chun — Tue, 06 Oct 2026 04:00:00 GMT

This IDC survey, Market Readiness and Strategic Priorities for Agentic AI, examines how Asia/Pacific enterprises are adopting, deploying, and scaling agentic AI, based on IDC’s Asia/Pacific Emerging AI Technologies Survey 2025. Agentic AI adoption is moving beyond experimentation, with organizations across the region progressing toward production deployment while following different adoption and governance paths. IT and security remain leading areas for automation, while productivity and innovation are emerging as stronger adoption priorities than cost reduction.

As enterprises move toward greater agent autonomy, new challenges are emerging around control, trust, partnerships, governance, and cost. The document examines how these factors will shape the next phase of agentic AI adoption across Asia/Pacific. Findings indicate that success will increasingly depend not only on technology capabilities but also on effective governance, ecosystem partnerships, commercial models, managed services, and market-specific execution. The document also provides focused country perspectives on India, Australia, and Singapore, highlighting how adoption priorities, engagement models, and governance approaches vary across these key markets.

Market Analysis Perspective: Worldwide Datacenter Facilities Services, 2026

Andrew Buss, Luis Fernandes, Dr. William Lee — Tue, 06 Oct 2026 04:00:00 GMT

This IDC Market Analysis Perspective provides insight into the current and future state of the datacenter facilities services market. It includes an overview of the current market landscape, a technology buyer perspective, a market outlook, and IDC's advice for service providers.

It is based on data from IDC's Semiannual Datacenter Facilities Tracker as well as from IDC's Enterprise Datacenter Survey.

"With an expected double-digit growth until the end of the decade, datacenters have become a critical asset in today's IT ecosystem. Companies operating and providing services in datacenters are a central figure in the market, providing services for all companies, from the biggest hyperscalers to the smallest start-ups." — Andrew Buss, senior research director, Cloud and Datacenters, Enterprise Infrastructure

Market Forecast: Worldwide Accounts Receivable Applications Forecast, 2026–2030

Kevin Permenter — Tue, 06 Oct 2026 04:00:00 GMT

This IDC study provides the five-year forecast for the accounts receivable applications market and delivers insights into the drivers and inhibitors of growth.

“Collections will shift from chasing late payments to predicting them. AI will pinpoint customer payment behavior early, helping finance safeguard cash flow before issues even surface.” — Kevin Permenter, research director, Financial Applications

Market Forecast: Worldwide Facility Management Applications Forecast, 2026–2030

Brian O'Rourke — Tue, 06 Oct 2026 04:00:00 GMT

This IDC study examines the 2026–2030 forecast for the worldwide facility management applications market and reviews the forces and dynamics that are expected to influence the market for the next three to four years.

"The facility management applications market continues to see M&A activity as well as a post-pandemic emphasis on tools to assist with lease management and the hybrid workplace. GenAI is now table stakes and agentic AI use cases are becoming increasingly common, and the key will be profitably establishing these tools within an increasingly autonomous world of buildings and facilities." — Brian O'Rourke, research manager, AI-Enabled Enterprise Asset Management and Smart Facilities Strategies, IDC.

AI-ification of Retail Media

Ananda Chakravarty — Mon, 05 Oct 2026 04:00:00 GMT

This IDC Perspective provides a viewpoint of how AI is changing the game with respect to mapping current attribution metrics in retail media. The report also reviews how AI addresses audience targeting as well as attribution through a set of techniques being pioneered by firms such as Amazon, Walmart, and other retail media networks (RMNs). The report also highlights marketing mix modeling and how this may move the market toward a more holistic view of retail media. Finally, the report identifies the flaws of return on ad spend (ROAS) attribution and how AI may overcome these flaws through new attribution methods.

“When your retail media metrics say 10x returns, but you’re barely breaking even, it’s time to revisit attribution. AI is changing the retail media game. New AI models are being rolled out by the most sophisticated RMNs to drive precise attribution. It’s time for a reset,” said Ananda Chakravarty, research vice president, IDC Retail Insights.

Sound Logiq: IBM Buys Assured U.K. Cybersecurity Talent

David Clemente — Mon, 05 Oct 2026 04:00:00 GMT

IBM has acquired Logiq Consulting, an NCSC-assured U.K. cybersecurity consultancy, to add secure-by-design expertise and classified-level delivery to its U.K. public sector and security practices.

The deal shows that assured, regulated-sector security skills remain scarce as AI-driven threats, sovereignty demands, and new U.K. resilience rules push buyers to build security in earlier.

Who Gets the Credit? Inside the Channel’s Attribution Dilemma

Danielle Ibran — Mon, 05 Oct 2026 04:00:00 GMT

This IDC Market Presentation highlights results from a North America infrastructure partner survey showing that hybrid influence and execution partners are now common. It discusses why many partners feel underpaid relative to their contributions and identifies the main bottleneck: not vendor willingness but a lack of visibility due to late tagging, ineffective systems, and last-touch attribution, which often misallocates credit earlier in the deal. The deck concludes with practical recommendations for vendors. Channel programs traditionally targeted a single archetype, but today, partners play multiple roles, and current compensation and attribution systems haven’t kept pace.

AI-Infused GRC Tooling

Erik Werson — Fri, 02 Oct 2026 04:00:00 GMT

This IDC Perspective discusses how artificial intelligence represents the next evolution of governance, risk, and compliance (GRC) platforms. Traditional GRC solutions have long automated workflows, compliance monitoring, and control management through rules-based processes and system integrations. Modern AI builds on these foundations by introducing predictive intelligence, natural language capabilities, and increasingly autonomous decision support.

AI enhances the core GRC functions through capabilities such as regulatory change management, predictive risk analytics, intelligent control mapping, and automated evidence collection. Beyond these functions, AI-powered assistants, workflow automation, and decision-support capabilities improve operational efficiency while allowing GRC professionals to focus on strategic responsibilities.

However, AI should augment rather than replace human judgment, with accountability for governance and compliance decisions remaining firmly under human oversight. As AI capabilities evolve toward predictive, generative, and agentic models, organizations must also ensure explainability, transparency, and responsible AI governance.

When selecting an AI-infused GRC platform, organizations should evaluate alignment with business objectives, AI capabilities, capability maturity, and the trustworthiness of AI-generated outputs to maximize long-term business value and organizational resilience.

"The success of an AI-infused GRC platform is determined by more than the sophistication of its AI capabilities," says Erik Werson, adjunct research advisor for IDC's IT Executive Programs (IEP). "Organizations should evaluate whether the platform aligns with their business objectives, provides mature and trustworthy AI capabilities, and supports transparent, explainable decision-making to maximize long-term business value and organizational resilience."

Avalara CRUSH 2026: Moving Tax Automation Toward Agentic Compliance

Kevin Permenter — Fri, 02 Oct 2026 04:00:00 GMT

On September 22–24, Avalara hosted CRUSH 2026 in Fort Lauderdale, Florida, with agentic AI as the central theme. Avalara introduced Avalara Aviator, an agent hub for tax and compliance, and made Versori by Avalara, an agentic integration fabric, available. IDC views Aviator as a credible step toward governed orchestration of compliance work, but its value will depend on measurable results once it is generally available and on how it is packaged and priced after the initial no-additional-cost period.

IDC PeerScape: Peer Insights for Small Language Model Deployment

David Weldon — Fri, 02 Oct 2026 04:00:00 GMT

This IDC PeerScape examines practices that organizations have used and can use to transform SLM usage from experimental deployment to managed infrastructure.

"Like all machine learning (ML) systems, SLMs can degrade over time due to data shifts, new use cases, or changing input distributions. Organizations need to monitor SLMs closely, with periodic evaluation cycles to detect model drift and unintended output patterns. Otherwise, performance issues can easily go unnoticed," says David Weldon, adjunct research advisor for IDC's IT Executive Programs (IEP).