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A Framework for ITSM Market Intersections: How IT Service Management Connects Functions to Deliver Value

Snow Tempest — Fri, 20 Mar 2026 04:00:00 GMT

This IDC study addresses the evolving market for IT service and enterprise service management solutions. It presents a framework for intersecting markets to help vendors define their alignments and help tech buyers better understand how products and vendors fit with their goals.

IDC Market Glance: Facility Management, 1Q26

Brian O'Rourke — Fri, 20 Mar 2026 04:00:00 GMT

This IDC Market Glance provides the landscape of facility management (FM) subsegments and associated segments, including definitions and a list of companies within each subsegment and associated segments. It is intended to lay out in graphical detail how IDC defines and thinks about the facility management applications market.

Workload Preference for Open Source Versus Commercial/Packaged Applications and Software Customizability, 2026 Update

Max Pepper — Fri, 20 Mar 2026 04:00:00 GMT

This IDC study analyzes the trends impacting the penetration of commercial, open source, and custom-built applications and customizability preferences for these applications at the enterprise workload level. This includes a regional-level analysis of these different factors to examine what they may say about regional IT preferences and needs. These insights were provided by respondents to a worldwide web-based survey on enterprise infrastructure workloads completed in September 2025.

中国AI+知识管理市场进展与最佳实践

Anne Cheng — Fri, 20 Mar 2026 04:00:00 GMT

本IDC研究报告对中国生成式AI+知识管理市场参与者的产品、市场进展及最佳实践进行了梳理，旨在为技术供应商的产品迭代和市场策略提供参考，也可为技术买家的产品选型和实践落地提供参考。

AI Isn’t Going to “Eat” Software: Agentic AI Needs the Authoritative Data and Rules Inside Enterprise Apps

Heather Hershey, Mickey North Rizza — Thu, 19 Mar 2026 04:00:00 GMT

This IDC Perspective discusses enterprises’ adoption of AI agents within enterprise applications. Despite headlines suggesting AI will consume enterprise software, the evidence points to a more nuanced shift. As Jensen Huang noted at the Cisco AI Summit, the idea that AI replaces software misconstrues how computing works. IDC research shows enterprises expect agents to become a new intelligence layer across applications, yet alignment and security concerns reinforce continued reliance on established systems of record. The result is a transitional equilibrium in which agents orchestrate and interact, while core applications retain enforcement and accountability authority. IDC forecasts broad enhancement of enterprise applications by 2027 rather than their extinction.

“Stripped of hype, agentic AI is still software,” said Heather Hershey, research director, AI-Enable Digital Commerce at IDC. “Agentic AI is a probabilistic reasoning system that can pursue goals with limited supervision, yet it remains dependent on existing enterprise data foundations and governance frameworks. For executives, the strategic imperative is clear: capture value by embedding agentic AI within trusted application environments that preserve accountability and control.”

“‘Agents as apps’ is the new software model that will quicky enhance the software journey for organizations in the AI digital world,” said Mickey North Rizza, group vice president, Enterprise Software. “Invest in the future and do it now, but don’t throw the baby out with the bathwater. Your enterprise application software is a major foundation into the AI world — use it, mold it, and grow it.”

AWS and OpenAI To Expand Partnership With a Co-Developed Stateful Agentic Runtime

Matthew Flug — Thu, 19 Mar 2026 04:00:00 GMT

AWS and OpenAI announced a jointly developed stateful runtime environment for AI agents, delivered through Amazon Bedrock and designed to run natively within customers’ AWS environments. The runtime will enable AI agents to maintain persistent context, memory, workflow state, and tool connections across multi-step tasks. The goal is to simplify the development and management of AI agents by reducing the need for developers to manually write “glue code” or manage session history and orchestration logic. The new runtime integrates with AWS identity, security, and governance services, allowing organizations to implement existing enterprise controls and compliance boundaries into the runtime’s agentic workflows. The announcement underscores a shift in the application platform market from model-centric differentiation toward runtime architecture, governance integration, and vertically integrated AI infrastructure.

IDC Market Glance: Accounts Receivable, 1Q26

Kevin Permenter, Jordan Steele — Thu, 19 Mar 2026 04:00:00 GMT

This IDC Market Glance provides an overview at the current makeup of the accounts receivable automation applications landscape, illustrates the participating vendors, and depicts the segments and structure of the market.

IDC Market Glance: Financial Applications and Agents, 1Q26

Kevin Permenter, Jordan Steele — Thu, 19 Mar 2026 04:00:00 GMT

This IDC Market Glance provides a glance at the current makeup of the financial applications landscape, illustrates the participating vendors, and depicts the segments and structure of the market.

Modernizing Payroll: Adaptability, Compliance, and AI

Zachary Chertok — Thu, 19 Mar 2026 04:00:00 GMT

This IDC Perspective highlights practices for modernizing payroll. Payroll does not happen in a silo, even if it is currently managed within one for several organizations. Integrating payroll as a process within broader HCM is vital as payroll dependencies and requirements often bookend critical workforce data, insights, and decisions. Modernizing payroll relies on tighter and more natively intuitive integrations between systems of pay and systems of management. At the top of the list for modernization, payroll leaders need to examine how AI can be used to mirror employee records and associated pay valuation changes directly and compliantly into the payroll environment, all while maintaining guardrails for rules-based adherence toward accurate and on time pay.

"Payroll leaders are looking to guarantee pay accuracy and rigid compliance as they always have while embracing AI to help them manage more frequently changing characteristics of employee position-based pay," says Zachary Chertok, senior research manager for HCM Applications and Agents at IDC. "Looking for deterministic guarantees using probabilistic systems links is challenging payroll teams to rethink what they need to own and manage as the train to adaptable operationalization is pulling away from the station without them onboard. Workflow avenues for AI can benefit payroll leaders' abilities to keep up while allowing them to be unyielding for accuracy and compliance."

Operational Sovereignty: Strategic Role of Observability Strategies, Platforms, and Teams

Archana Venkatraman — Thu, 19 Mar 2026 04:00:00 GMT