https://my.idc.com/rss/2812.do IDC RSS alerts https://my.idc.com/getdoc.jsp?containerId=AP52203525&utm_medium=rss_feed&utm_source=alert&utm_campaign=rss_syndication <P>This IDC Market Note provides an insightful overview of Salesforce's Dreamforce 2025 event held in San Francisco from October 14 to 16, 2025, emphasizing the Asia/Pacific (including Japan) (APJ) perspective. The event showcased Salesforce's strategic direction, industry focus, customer successes, and latest product innovations, underscoring the company's commitment to the agentic enterprise. </P><P>"It is heartening to see Salesforce delivering on its promise of the agentic enterprise in 2025. The adoption of agentic AI may be slower in Asia/Pacific, but a high level of interest persists, with almost 70% of businesses in the region still in the piloting and evaluation phase with regard to AI agents. These businesses are also realizing that they need to adopt a unified, enterprisewide AI strategy in order to maximize their ROIs, similar to Salesforce's proposed agentic enterprise. The company has also demonstrated its commitment to the region, with India being its second largest market, and has introduced a number of initiatives from flexible pricing to providing open and interoperable agentic solutions to aid businesses on their journey toward becoming agentic enterprises," says Abhishek Kumar, associate research director, AI enterprise applications and customer experience strategies research, IDC Asia/Pacific. </P> Market Note Tue, 18 Nov 2025 05:00:00 GMT Abhishek Kumar https://my.idc.com/getdoc.jsp?containerId=US53896025&utm_medium=rss_feed&utm_source=alert&utm_campaign=rss_syndication <P>This IDC Market Note reviews Hyland's strategic direction and technology advancements announced at CommunityLIVE World Tour: Munich 2025. Key updates focused on the Content Innovation Cloud (CIC), featuring new capabilities for Content Federation, IDP, the Enterprise Context Engine, and the Enterprise Agent Mesh for agentic automation. Hyland emphasized open architecture, responsible AI governance, and deep industry solutions across healthcare, banking, and the public sector.</P><P>"By uniting contextual intelligence, agent-driven automation, and strong governance, Hyland is tackling the enterprise challenge of turning fragmented content systems into cohesive, auditable workflows," said James McCormick, senior research director, Digital Experience Strategies, IDC.</P> Market Note Tue, 18 Nov 2025 05:00:00 GMT James McCormick, Milan Kalal, Gala Spasova, Andrea Minonne https://my.idc.com/getdoc.jsp?containerId=US53008025&utm_medium=rss_feed&utm_source=alert&utm_campaign=rss_syndication <P>This IDC MarketScape evaluates asset performance management (APM) providers by qualitatively and quantitatively assessing their capabilities and strategies regarding their offerings across all value-chain segments of the O&G industry. With a worldwide perspective, it aims to support O&G organizations in choosing their partners in their asset-centric transformational journeys. It provides context for O&G companies evaluating vendors in this area, examines vendors’ comparative success in the marketplace, and looks at how vendor offerings are evolving. The evaluation is based on a comprehensive and rigorous framework that assesses vendors relative to the criteria, and it highlights the most influential factors for success in this market, both in the short and long term.</P><P>“Don’t confuse cost with value — choosing an APM partner isn’t about finding the lowest bid, but about value for money and finding the best fit for your asset management goals, digital maturity, and long-term transformation ambitions. Its true value lies in how well a vendor’s strengths and O&G industry experience address your company’s unique challenges and opportunities, now and in the future,” said Gaurav Verma, research director, IDC Energy Insights.</P> IDC MarketScape Tue, 18 Nov 2025 05:00:00 GMT Gaurav Verma https://my.idc.com/getdoc.jsp?containerId=US51871725&utm_medium=rss_feed&utm_source=alert&utm_campaign=rss_syndication <P>This IDC Market Analysis Perspective provides insight into the current and future state of the worldwide service provider infrastructure supply chain market. It includes an overview of the current market landscape, technology buyer perspective, a market outlook, and IDC's advice for technology suppliers in this market.</P> Market Analysis Perspective Tue, 18 Nov 2025 05:00:00 GMT Leon Kao https://my.idc.com/getdoc.jsp?containerId=EUR153914525&utm_medium=rss_feed&utm_source=alert&utm_campaign=rss_syndication <P>This IDC Market Note discusses the main themes and announcements from ServiceNow's Global Partner Ecosystem Summit 2025, which was framed around "unleashing the power of the ecosystem in the age of AI."</P> Market Note Tue, 18 Nov 2025 05:00:00 GMT Andreas Storz https://my.idc.com/getdoc.jsp?containerId=US53893425&utm_medium=rss_feed&utm_source=alert&utm_campaign=rss_syndication <P>This IDC Market Note summarizes Twilio's Industry Analyst Conference held on September 24, 2025, in which the company advanced a unified platform vision that connects communications, contextual data, and AI. Discussions centered on bringing together both customer and interaction data, which auto‑builds conversation‑aware profiles and a conversational orchestrator, maintaining state across voice, messaging, email, and RCS to deliver continuous experiences. Twilio also introduced enhanced Segment Customer Data Platform (CDP) capabilities with Linked Audiences and event‑triggered journeys. Besides visibility into new products and road map, Twilio executives spent time on how the go-to-market strategy will evolve to drive multiproduct adoption and growth. </P><P> "Twilio's platform evolution from communications APIs to unified customer engagement addresses a critical market need of maintaining context continuity across customer journeys," said Tapan Patel, research director, Customer Data Platform, Intelligence and Analytics at IDC. "By integrating communications, data, and AI, and leading with outcomes, Twilio enables the persistent, contextual experiences across acquisition, retention, and loyalty stages of customer life cycle."</P> Market Note Tue, 18 Nov 2025 05:00:00 GMT Sudhir Rajagopal, Tapan Patel https://my.idc.com/getdoc.jsp?containerId=prAP53933825&utm_medium=rss_feed&utm_source=alert&utm_campaign=rss_syndication Japan, 2025年11月18日- IT専門調査会社 IDC Japan 株式会社（所在地：東京都渋谷区渋谷二丁目24番12号、代表取締役社長：村橋俊介、Tel代表：03-6897-3812）は、国内クラウド需要調査を発表しました。これによると、クラウドを利用中の企業（従業員規模 100人以上）の半数以上がデジタルトランスフォーメーション（DX）推進部門を設立していることが分かりました。 Research Press Release Tue, 18 Nov 2025 05:00:00 GMT https://my.idc.com/getdoc.jsp?containerId=EUR153039525&utm_medium=rss_feed&utm_source=alert&utm_campaign=rss_syndication <P>This IDC Market Forecast examines the European contact center market, with breakdowns for cloud and on-premises applications and by key geography. It also outlines major market trends and provides recommendations for market players. The European contact center market is projected to grow significantly from 2025 to 2029, driven by the adoption of generative AI (GenAI) and the potential of agentic AI. </P><P>"Agentic AI has the potential to transform contact center as a service (CCaaS), but success will depend on secure, governed deployment and assurance of AI safety. The real opportunity lies with vendors that think beyond the contact center— extending intelligence, automation, and orchestration across the full customer experience spectrum." — Research Director Oru Mohiuddin, Unified Communications and Collaboration, IDC Europe</P> Market Presentation Sun, 16 Nov 2025 05:00:00 GMT Graham Fruin, Oru Mohiuddin https://my.idc.com/getdoc.jsp?containerId=EUR153882225&utm_medium=rss_feed&utm_source=alert&utm_campaign=rss_syndication <P>This IDC Market Glance offers a graphic representation of European FinOps cloud cost providers and vendors. It illustrates key segments of the cloud cost transparency market, including FinOps software companies, public cloud vendors, service providers, and pure-play start-up vendors. The five main segments are cloud infrastructure-as-a-service resource optimization, reporting and pricing analytics/recommendations, cloud software-as-a-service management, FinOps service provider/services, container optimization, and GreenOps. Each segment includes some of the key players in the cloud cost transparency market.</P> Market Presentation Sun, 16 Nov 2025 05:00:00 GMT Filippo Vanara, Archana Venkatraman https://my.idc.com/getdoc.jsp?containerId=US52937925&utm_medium=rss_feed&utm_source=alert&utm_campaign=rss_syndication <P>This IDC Market Analysis Perspective (MAP) covers the asset life-cycle management (ALM) applications market. Asset leaders, operational executives, business executives, and IT professionals can use this presentation to better understand the trends, challenges, and gaps in the market driving technology investment to explore better integrating ALM into the enterprise. This IDC MAP includes an ALM industry overview, competitive landscape, a buyer perspective, a future view of the market, and advice for the technology supplier and partner. </P> Market Analysis Perspective Sat, 15 Nov 2025 05:00:00 GMT Brian O'Rourke