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Ecosystem Development in Insurance 2025

Inci Kaya — Fri, 05 Dec 2025 05:00:00 GMT

This IDC Survey shares the ecosystem development–related findings from IDC's 2025 Financial Insights Industry Intelligence Survey from insurance respondents. This document explores the insurance sector's key drivers, use case adoption, and underlying technologies related to building or developing ecosystems.

Carriers view ecosystem development as a key priority, though it follows higher-ranking initiatives focused on leveraging AI and GenAI and improving compliance, regulatory oversight, and antifraud measures. Ecosystem development entails engaging with new ecosystems like payments, ecommerce platforms, and partnerships.

Technology vendors can use this document to:

Identify suitable products and services to distribute across a broader ecosystem
Identify partners and marketplaces that may be a good fit to expand the reach of their products and services to new audiences
Develop success metrics and partnerships to track how well partnerships are working

Technology vendor executives in marketing, sales and product strategy, and other areas can leverage the insight from this document to inform and formulate their approach with buyers in the insurance sector.

IDC MarketScape: Worldwide Conversational AI Platforms for Front-Office Use Cases 2025–2026 Vendor Assessment

Hayley Sutherland — Fri, 05 Dec 2025 05:00:00 GMT

This IDC study represents a vendor assessment of the conversational AI platforms for front-office use cases market through the IDC MarketScape model. This assessment discusses both quantitative and qualitative characteristics that provide guidance about front-office-focused conversational AI platform vendors and their offerings. This IDC MarketScape covers a variety of vendors participating in the market and focused on providing platforms that can provide conversational AI solutions, including AI assistants, copilots, and agents, for a wide variety of front-office use cases and communication channels. The evaluation is based on a comprehensive and rigorous framework that assesses vendors relative to the criteria and to one another and highlights the factors expected to be the most influential for success in the market in both the short term and the long term.

"Over the past three to four years, IDC has seen vendors continue to expand their conversational AI platform offerings to support a wider variety of front-office use cases, adding to customer support self-service and customer service agent assist with specialized capabilities for marketing outreach, lead scoring, and real-time sales agent assistance," said Hayley Sutherland, research manager, Conversational AI at IDC. "This IDC MarketScape evaluation of conversational AI platforms for front-office use cases should help business and IT leaders gain valuable insight into what is available in the market today, as well as help inform longer-term strategies."

IDC MarketScape: Worldwide Retail GenAI-Driven Product Discovery and Search Tools 2025–2026 Vendor Assessment

Ornella Urso, Ananda Chakravarty — Fri, 05 Dec 2025 05:00:00 GMT

This IDC study on worldwide retail GenAI-driven product discovery and search tools highlights the transformative impact of generative AI on retail product discovery, moving the industry from basic keyword search to advanced semantic, vector, multimodal, and agentic AI–driven experiences. Retailers are now leveraging conversational interfaces, real-time personalization, and unified data integration to deliver intuitive, context-aware, and highly personalized shopping journeys. This study evaluates 16 vendors on their ability to provide scalable, flexible, and innovative AI-powered search and recommendation solutions, emphasizing the need for retailers to modernize data infrastructure and adopt agent-ready systems.

"The rise of omni-channel and multimodal discovery is challenging retailers' readiness for a new era of product search. Search bars are evolving into discovery engines, chatbots into digital stylists, and every interaction becomes a moment to inspire," said Ornella Urso, research director, IDC Retail Insights. "To succeed, retailers must move beyond keyword-based systems toward a full integration of conversational AI and semantic search. Their search and discovery engines need to interpret natural language, context, and nuance while ensuring that every query, recommendation, and digital conversation feels effortless, personal, and true to the brand's signature."

IDC ProductScape: Worldwide Utility Meter Data Management Systems 2025

Gaia Gallotti, Jean-François Segalotto — Fri, 05 Dec 2025 05:00:00 GMT

This IDC ProductScape provides a comprehensive guide to the key functionalities of meter data management systems. It features products from CGI, Energyworx (a Gridspertise company), Engineering, Ferranti, Fluentgrid, Hansen Technologies, Itineris, Itron, Landis+Gyr, Minsait, Oracle, SAP, and Siemens. The status of each functionality is categorized as fully supported, partially supported, partner provided, road map, or not supported. The goal is to aid technology purchasers in quickly identifying which vendors align with their changing requirements.

Open Source Software Trends, 2025

Michele Rosen — Fri, 05 Dec 2025 05:00:00 GMT

This IDC Survey examines the results of IDC's July 2025 U.S. Open Source Software Use Survey, with a specific focus on perceptions and adoption of community-based and commercially supported open source software and open-weight GenAI models. It also includes data about enterprise adoption and perception of Open Source Program Offices.

The eSIM Trojan Horse: Telefónica's Strategy for Customer Acquisition

Alejandro Cadenas — Fri, 05 Dec 2025 05:00:00 GMT

On December 3, 2025, Telefónica announced the launch of Respaldo Empresa (Business Backup), a strategic connectivity solution designed for large corporations and SMEs that currently rely on competitor networks as their primary providers. Leveraging Telefónica’s extensive 5G coverage, the service provides a secondary mobile line via eSIM technology to ensure business continuity during network outages or coverage blind spots. The offering is characterized by a flexible pay-per-use commercial model, eliminating standard monthly subscription fees in favor of a nominal access fee and daily charges only when the data or voice services are actively utilized.

2025年国内金融IT市場動向調査：「モダナイゼーション」後の金融IT市場の展望

Hitoshi Ichimura — Thu, 04 Dec 2025 05:00:00 GMT

本調査レポートでは、国内金融機関のIT支出動向の調査、分析を行う。国内金融機関は18業態に分類し、2024年～2029年のIT支出動向を分析する。現在、業態を問わず多くの金融機関で既存システム刷新、モダナイゼーションに着手している。したがって、現状は各金融機関における既存システム刷新、モダナイゼーション案件が牽引するがこれらの案件が一段落した後、国内金融IT市場は新たなデジタルビジネス推進を目的とした案件が牽引することになり、ユーザー、ITサプライヤーを取り巻く市場環境は大きく変わるとみている。本調査レポートでは、国内金融機関の「モダナイゼーション」後の新たなデジタルビジネスの展望、テクノロジー利用動向、支援するパートナー企業の動向を分析することで、国内金融IT市場でITサプライヤーがビジネスを拡大させる施策を考察する。

国内金融機関では既存システム刷新、モダナイゼーションの大型プロジェクトの終息後、デジタルビジネス推進が見込まれる。しかし、国内金融機関の多くでデジタルビジネス分野を中心に内製化、スタートアップ企業の採用が増えるため、既存ベンダー、SIerのビジネス拡大にはつながらない可能性がある。すでに大手金融機関、ネット金融機関ではデジタルビジネス推進における内製化、スタートアップ企業の活用が進んでおり、今後業態を問わず国内金融機関の多くで内製化、スタートアップ企業の採用拡大が不可避である。したがって、「既存ベンダー、SIerは、金融機関の内製化の体制整備に向けて伴走型支援、またはスタートアップ企業との連携を強化し提供ソリューションの拡充などの取り組みが求められる」と、IDC Japan、Vertical & Cross Technologyのシニアリサーチマネージャーである市村仁は分析している。

Bringing PLM into the Boardroom, 2025 — The Opportunity for AI in Engineering

John Snow — Thu, 04 Dec 2025 05:00:00 GMT

This IDC Tech Buyer Presentation describes the opportunity for product manufacturers' engineering and R&D organizations to leverage AI-enhanced PLM and have greater influence within their company's boardrooms. Data is derived from several 2025 IDC surveys that measure various aspects of AI and PLM strategies, business initiatives, and use cases across discrete and process manufacturing industries. Additional data is derived from research into financial statements from more than 1,000 publicly traded manufacturing companies. Opportunities and recommendations for AI-enhanced PLM are discussed.

"PLM is no longer just an engineering tool — it's a strategic lever for improving financial performance. When manufacturers embrace modern PLM applications that can derive AI-driven insights from digital threads that span design, manufacturing, and supply chain, they unlock the ability to reduce production costs, improve NPI success rates, and deliver measurable business outcomes that resonate in the boardroom," said John Snow, research director, Product Innovation Strategies at IDC.

European Business Automation Platforms Market Forecast, 2025–2029

Neil Ward-Dutton, Milan Kalal — Thu, 04 Dec 2025 05:00:00 GMT

This IDC Market Forecast provides a five-year forecast for the business automation platforms (BAP) market in Europe and delivers insight into the drivers and inhibitors of growth.

"The rapid emergence of agentic AI and its exploration by enterprises is influencing business automation, significantly changing potential project speed and scale. However, the pitfalls of risks, unfulfilled expectations, and incremental, patchy innovations are as present as ever. If vendors make the right moves, they have the potential to transform their customers' businesses with next-generation platforms and tools that offer an agentic approach and a secure layer of trust to accommodate AI." — Neil Ward-Dutton, VP, AI, Automation, Data and Analytics, IDC Europe

European Collaborative Applications Market Forecast, 2025–2029

Graham Fruin, Oru Mohiuddin — Thu, 04 Dec 2025 05:00:00 GMT

The IDC Market Forecast examines the collaboration applications market, with breakdowns for each category. It outlines major market trends and provides recommendations for market players.

"Collaboration is entering a renaissance shaped by AI-powered intelligent workspaces, unified data fabrics, and trusted, adaptive platforms—where humans and machines co-orchestrate work seamlessly across the enterprise." said Oru Mohiuddin, research director, IDC European Unified Communications and Collaboration.