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IDC MarketScape: Worldwide Employee Experience — Learning Experience Management 2026 Vendor Assessment

Zachary Chertok, Leonardo Freitas — Wed, 16 Sep 2026 04:00:00 GMT

This IDC study includes analysis of 13 technology providers with large and emerging positions in the LXM, AI coaching, and integrated performative skills markets as referenced from IDC’s Software Tracker. In today’s learning ecosystems, LXM is no longer unidirectional toward driving engagement in prescribed learning tracks from managers to employees. LXM is transforming the learning and development (L&D) environment to be an omnidirectional source of insights. Managing and driving learning experiences now facilitates curated readiness that coalesces employee aptitudes and interests into agglomerated career paths whose journeys through growth milestones are continuously aligned to the capacity of the organization to facilitate them while accounting for its evolving skills needs.

“Learning experience management is evolving as organizations zoom in on skills deficits and leverage skills apart from roles to continuously optimize how employees contribute to outcomes,” says Zachary Chertok, research director for HCM Applications and Agents at IDC. “Advances in LXM are extending in the front end to AI coaching, simulative training, and agentic content curation from institutional knowledge sets. In the back end, insights-driven guidance for content creation and curation is evolving into agentic design, configuration, and behavioral curation as learning environments embed and form the basis for performative value contributions at work.”

Enterprise IT highlights from Apple's September launch event: a foldable iPhone, and the official release of Apple's new device management framework

Phil Hochmuth — Tue, 15 Sep 2026 04:00:00 GMT

IDC Market Glance: AI-Integrated Workspace, 3Q26

Amy Loomis, Ph.D. — Tue, 15 Sep 2026 04:00:00 GMT

This IDC Market Glance highlights key vendors in the AI-integrated workspace market, showing how agentic AI is reshaping collaboration, content, and business applications. Platform vendors are consolidating the identity, data, and governance layers agents depend on, while organizations increasingly link investment in employee experience to gains in customer experience. Compared with the 3Q25 edition, this year’s document drops the endpoint devices segment, now covered in the companion AI-Enabled Workplace Market Glance, and gives security and governance their own dedicated segments, a signal that the market has moved past treating AI oversight as a feature of other platforms and toward trusted, accountable AI as a competitive requirement in its own right.

IDC MarketScape: Worldwide AI-Enabled Lease Administration Applications 2026 Vendor Assessment

Brian O'Rourke — Tue, 15 Sep 2026 04:00:00 GMT

This IDC study provides a vendor assessment of the worldwide AI-enabled lease administration applications market through the IDC MarketScape model.

Post-pandemic shifts toward shorter, more flexible commercial leases are reshaping lease administration software demands. Emerging trends include AI-driven automated lease abstraction, expanded sublease and lessor-side administration capabilities, and portfolio strategy tools with forecasting and scenario planning. In addition, AI has a growing role across data entry, classification, risk mitigation, and reporting throughout lease administration workflows.

“Leases have changed over the past several years, and lease administration applications are changing as well,” said Brian O’Rourke, research manager, Enterprise Asset Management and Smart Facilities at IDC, “evolving from static recordkeeping to a key component in strategic AI-driven enterprise workflows.”

IDC's 2026 SaaS CSAT Awards

Tue, 15 Sep 2026 04:00:00 GMT

This IDC presentation provides an overview of the results from IDC's SaaS CSAT Awards.This award program recognizes the leading SaaS vendors in each of the 22 application markets, based on the highest customer satisfaction scores received in IDC's SaaS and Agent Path survey.

SaaS Path is a global survey of roughly 2,845 organizations across all geographic regions and company sizes, in which customers are asked to rate their vendor on more than 30 customer satisfaction metrics.

InterSystems' 2026 Analyst Day: Extending the Data Backbone Beyond Healthcare

Stewart Bond, Mutaz Shegewi — Tue, 15 Sep 2026 04:00:00 GMT

This IDC Market Note presents IDC's key takeaways from InterSystems' 2026 Analyst Day, held August 6, 2026, at the company's Boston headquarters. The event covered InterSystems' corporate strategy and financial health, interoperability and AI Hub capabilities, and the start-up investment program and product road map for InterSystems IRIS and the InterSystems Data Backbone, illustrated through customer and partner examples spanning healthcare, transportation, and other industries.

"InterSystems proved at Fenway and beyond that its Data Backbone can carry industries well past healthcare; now it needs an updated go-to-market engine and a few finished features that make this case just as convincing to buyers that have never heard its name," said Stewart Bond, research vice president, Data Intelligence and Integration Software, IDC.

Open Enough to Defend, Open Enough to Attack: The Trade-Off Behind the Open Secure AI Alliance

Alan Webber — Tue, 15 Sep 2026 04:00:00 GMT

This IDC Market Note examines the Open Secure AI Alliance (OSAIA), the NVIDIA-led coalition of 120+ organizations building open tools for AI agent security, and its implications for U.S. and NATO defense, intelligence, and national security agencies and the vendors that serve them. It assesses the procurement, continuity, and dual-use risks the alliance raises and provides guidance for technology suppliers and services providers positioning themselves in this market.

"OSAIA is a credible open alternative to a market that gave defense and intelligence agencies no real choice in AI security architecture. Whether it's actually safer will depend on the governance the alliance still has to build, not on the open-versus-closed argument alone." — Alan Webber, program vice president, National Security, Defense, and Intelligence (D&I) at IDC

Broadcom Consolidates Its AI Portfolio Under VMware Private AI Cloud

Matthew Flug — Mon, 14 Sep 2026 04:00:00 GMT

Broadcom's announcements at VMware Explore 2026 center on consolidating the company's AI portfolio under a single Private AI Cloud banner. The company intends to move what agentic workloads require in production, including agent containment, credential isolation, and gateway-level governance, from custom engineering to VMware Cloud Foundation (VCF) platform services, positioning the private cloud as a viable destination for AI workloads.

IDC MarketScape: Worldwide Compliant e-Invoicing Solutions 2026 Vendor Assessment

Bo Lykkegaard, Kevin Permenter — Mon, 14 Sep 2026 04:00:00 GMT

This IDC study presents a vendor assessment of e-invoicing compliance solution providers worldwide through the IDC MarketScape model. For this study, IDC evaluated 23 vendors with operations and customers across multiple regions, focused on the needs of global, enterprise-level organizations navigating the rapid worldwide spread of e-invoicing mandates. Of the vendors evaluated, all vendors participated in a structured request-for-information process, and most supported their responses with vendor briefings and customer reference interviews. IDC also conducted desk research on the vendors and their e-invoicing offerings. Vendors were evaluated based on their current capabilities and future strategies for delivering compliant e-invoicing to enterprise customers worldwide. As reflected in the inclusion criteria, all vendors evaluated support compliant e-invoicing across multiple regions and mandated countries.

“e-Invoicing has become a legal obligation that spans the globe, and choosing a compliance vendor is no longer a software purchase but a multiyear commitment to a partner that must keep pace with regulatory change in every market you operate in,” says Bo Lykkegaard, associate vice president on European Software Research, IDC. Lykkegaard adds, “The vendors that lead are those combining genuine native coverage in a buyer’s actual markets with proven responsiveness when a mandate goes live. Headline country counts and AI road maps matter far less than what reference customers experience under real pressure.”

IDC MarketScape: Worldwide Managed Edge Services 2026 Vendor Assessment

Ghassan Abdo — Mon, 14 Sep 2026 04:00:00 GMT

This IDC study provides a vendor assessment of the worldwide managed edge services market using the IDC MarketScape model. The assessment evaluates eight vendors — Akamai, Cloudflare, Comcast, Fastly, Lumen, Tata Communications, Telefónica, and Tencent Cloud — across a comprehensive set of capability and strategy criteria spanning platform architecture, AI and compute readiness, security integration, pricing model, customer service delivery, vertical alignment, and go-to-market strategy.

The managed edge services market is at a strategic inflection point. What began as a market defined by content delivery performance and network proximity has evolved into a critical infrastructure category encompassing distributed AI inference, data sovereignty, application modernization, and autonomous compute governance. Enterprise demand is being reshaped by three converging imperatives: the economics of AI inference, which favor distributed edge execution over centralized cloud at scale; the tightening of data sovereignty and regulatory compliance requirements across major markets; and the accelerating cost and complexity of hyperscaler-dependent architectures, which are driving enterprises to seek more predictable, sovereign, and operationally accountable infrastructure models.

IDC's assessment finds that the vendors best positioned in this market are those that have made the architectural transition from their legacy infrastructure category — whether CDN, telecom network, or enterprise IT — toward platforms purpose built for the converged requirements of AI inference, security, programmability, distributed life-cycle management, and regulatory compliance. Competitive differentiation in this market is increasingly defined not by any single capability dimension but by the depth of platform integration across these requirements, the operational model flexibility offered to enterprise buyers, and the credibility of the vendor's innovation trajectory as the market continues to evolve rapidly toward agentic AI infrastructure, edge federation, and mobility-aware compute.

"The managed edge market has passed its inflection point. AI inference, data sovereignty, and the rising cost of centralized cloud are not future trends — they are active procurement drivers reshaping enterprise infrastructure decisions today. The vendors that will define this market over the next five years are those building platforms where security, compute, networking, and AI are not integrated as an afterthought but designed as a single architectural fabric from the ground up. For enterprise buyers, the question is no longer whether to invest in managed edge — it is which architecture, which operational model, and which vendor partner is best positioned to carry them through a period of rapid and consequential change in how and where compute happens," says Ghassan Abdo, research VP, Worldwide Telecom, IDC.