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IDC MarketScape: Worldwide Employee Experience Consulting Services 2026 Vendor Assessment

Zachary Chertok — Fri, 07 Aug 2026 04:00:00 GMT

This IDC study for worldwide employee experience (EX) consulting services includes analysis of the business consulting services organizations with the largest exclusive practices covering EX transformation as referenced from IDC’s Services Tracker. The definition of EX consulting services is referenced from the IDC Market Glance for Employee Experience, 2Q26, with defined practice submarkets identified within IDC’s services taxonomy.

Employee experience consulting services are shifting as the impact of EX is reaching beyond human resources (HR) and manager training to impact how work is designed, teams are structured, and accountabilities are managed. The expanding relevance of EX transformation is being matched by the encroaching use of AI to centralize how insights from across the organization colorize decision-making within and across the workforce.

“EX consulting is increasingly becoming intertwined with AI transformation as workforce leaders need guidance to transform employee enablement to align workforce outcomes with business expectations for agility and adaptability,” says Zachary Chertok, senior research manager, HCM Applications and Agents at IDC. “While consultancies continue to be best classified by their strategic point of client partnership, an increasing number are branching out beyond those points of entry to support strategy, operations, and digital orchestration guidance for their clients.”

IDC MarketScape: Worldwide Employee Experience — Rewards, Recognition, and Markers of Success 2026 Vendor Assessment

Zachary Chertok, Leonardo Freitas — Fri, 07 Aug 2026 04:00:00 GMT

This IDC study evaluates rewards and recognition vendors for their capabilities and future outlook spanning recognition, engagement, and performative data collection and insights enablement. Recognition insights are maturing faster in embedded performance frameworks than any other employee experience feature apart from learning experience management. As value exploration and mining within recognition data matures and grows, the vendor landscape is assuming additional new table stakes beyond adoption, engagement, and retention impact to also support use cases ranging from cross-modeling into skills and performance validation to behavioral insights that map individual environmental and enablement factors of success.

“Rewards and recognition data sets are taking on new performative meaning for client organizations,” says Zachary Chertok, senior research manager for HCM Applications and Agents at IDC. “Rewards and recognition started out as drivers of organizational culture change and engagement enablement. While both solution markets are continuing to support their original mission, use cases for the data and insights they generate are evolving to provide crowdsourced, performative context and validation for individual employee skills, interests, motivation factors, and collaboration and leadership potential. Consequently, the modern use cases for rewards and recognition are embedding deeply into the future potential of AI transformation and how agents performatively augment humans at work.”

IDC MarketScape: Worldwide People, Organization, and Change Management Consulting Services 2026 Vendor Assessment

Bill Latshaw — Fri, 07 Aug 2026 04:00:00 GMT

This IDC study evaluates global consulting firms on their ability to deliver people, organization, and change management services in an AI-driven business environment. It highlights each vendor’s strengths, challenges, and differentiators, emphasizing the growing importance of AI integration, behavioral science, and scalable delivery models. It provides actionable insights for technology buyers navigating complex transformation initiatives, underscoring the need for tailored, outcome-focused consulting partnerships.

“In an era where AI can disrupt business models overnight, the true differentiator isn’t just technology. It is how organizations orchestrate people, culture, and change. The future belongs to those who master the human side of transformation, not just the digital. Are you ready to lead in the age of perpetual reinvention?” — Bill Latshaw, research director, Business Consulting Services at IDC

IDC MarketScape: Worldwide ServiceNow Implementation Services 2026 Vendor Assessment

Jason Bremner, Sreenivas Duvvuri Venkata — Thu, 06 Aug 2026 04:00:00 GMT

This IDC MarketScape represents a vendor assessment of the 2026 ServiceNow implementation services market through the IDC MarketScape model. It covers a range of vendors, spanning consultancies, global systems integrators, ServiceNow-native specialists, and regional specialists. The research is a quantitative and qualitative assessment of many characteristics that buyers consider when selecting a ServiceNow implementation services provider. This evaluation is based on a comprehensive set of parameters important to meeting the customer’s current and future needs for ServiceNow projects. The report covers 31 vendors participating in the worldwide ServiceNow implementation services market. Twenty-three of the vendors were assessed via the complete IDC MarketScape methodology, while 8 were partially assessed.

“ServiceNow established itself in the IT service management (ITSM) landscape and has increasingly found applications across areas such as employee management, operations, and customer engagement. Today, ServiceNow further establishes its relevance across organizations as an enabler for AI and agentic AI with solutions such as AI Agent Orchestrator, Context Engine, Workflow Data Fabric, and AI Control Tower,” says Jason Bremner, research vice president, IT Consulting and Systems Integration Services at IDC. “Service providers will play a critical role in enabling organizations to adopt and make the most of these solutions. The value of an implementation partner will shift further toward advisory, governance design, operating model change, and outcome realization. Providers that convert broadly comparable delivery capability into differentiated, governed, and outcome-based offerings will be best positioned for the period ahead.”

IDC Survey: Which Sustainability Factors Are Important in Print?

Phil Sargeant — Wed, 05 Aug 2026 04:00:00 GMT

This IDC Survey features results from IDC’s European B2B Print Opportunity Survey, conducted in 2026 among 2,057 organizations in Czechia, Denmark, Finland, France, Germany, Italy, Poland, Spain, Sweden, and the U.K. This document focuses on the sustainability factors organizations consider when selecting print devices and print services providers, as well as awareness of vendor sustainability programs and the stakeholders influencing sustainability-related decisions.

The survey covers topics including energy efficiency, recycling and remanufacturing initiatives, sustainable consumables and packaging, refurbished devices, carbon offsetting, and the role of internal and external stakeholders in driving sustainability-related decision-making.

Survey analyses are available by country, company size, industry, and type of decision-maker. For further information, please contact your IDC Account Manager.

IDC Market Glance: FinOps — Service Providers and GreenOps, 2Q26

Jevin Jensen — Tue, 04 Aug 2026 04:00:00 GMT

This IDC Market Glance is updated for 2026. It offers a graphical representation of financial operations (FinOps) service providers and green operations (GreenOps) vendors in the marketplace by product category. This overview illustrates key segments of the overall FinOps cloud cost transparency market, including FinOps service providers, hyperscalers, GreenOps and niche vendors. The two main segments are GreenOps and FinOps service providers/services. Each segment includes most of the key players in cloud cost transparency for FinOps.

IDC Worldwide IT Education and Training Services Forecast, 2026–2030

Gina Smith, PhD — Fri, 31 Jul 2026 04:00:00 GMT

This IDC Market Presentation provides the five-year forecast for the IT education and training services market and delivers insights into the drivers and inhibitors of growth.

“Amid persistent skills shortages and accelerating AI-driven transformation, organizations can no longer afford to treat training as discretionary. Our forecast shows that IT training now is a strategic investment, marking a clear shift from past downturns when upskilling was often the first budget cut. In today’s environment, continuous learning is essential to staying competitive.” — Senior Research Director Gina Smith, Ph.D., IT Skills for Digital Business, IDC

IT運用におけるAIエージェントの台頭：人とエージェントとの運用協働モデルへの転換

Shinichi Kimura — Fri, 31 Jul 2026 04:00:00 GMT

本調査レポートでは、ITSM（ITサービス管理）、オブザーバビリティ、インシデント対応・管理の各領域における主要ITサプライヤーのAI（Artificial Intelligence）エージェント戦略と、国内企業のIT運用におけるAI活用の実態を分析している。AIエージェントの台頭によって、IT運用は、人間が中心となって判断・実行する運用モデルから、人と複数のAIエージェントが役割を分担しながら運用プロセスを遂行する協働モデルへ移行しつつある。一方、国内企業におけるAI活用は個別タスクの支援が中心で、AIエージェントを運用プロセスへ組み込むためのデータ基盤、責任・権限、ガバナンスの整備が課題となっている。本調査レポートでは、こうした市場動向と課題を踏まえ、人とAIエージェントが協働する運用モデルへの移行に向けて、ITバイヤーが整備すべきアーキテクチャ、責任・権限と監督モデル、運用能力および組織体制について提言する。

「IT運用領域へのAIエージェントの導入は、既存の運用プロセスにおける意思決定構造を再設計する取り組みである。成熟した運用モデルとは、人間の関与を最小化した状態ではなく、運用プロセスのリスクと特性に応じて、人とAIエージェントが適切に役割を分担できる状態を指す。その実現に向けて企業は、データ、責任・権限、ガバナンス、組織能力を一体的に整備しながら、人とAIエージェントが協働する運用モデルへの移行を段階的に進めることが重要である」と、IDC Japan、Software, Services, and IT Spendingのリサーチマネージャーである木村伸一は述べている。

Market Forecast：国内ITサービス市場予測アップデート、2026年～2030年

Masaru Muramatsu — Wed, 29 Jul 2026 04:00:00 GMT

本調査レポートは、2026年6月末までの情報分析を基に、国内ITサービス市場の2026年～2030年の市場規模および成長率を予測している。

「国内企業の主要アジェンダであるエージェンティックAI（Artificial Intelligence）による業務自動化・自律化を実現するには、既存システムのAI-Ready化が不可欠となる。ベンダーはAI前提のBPR（Business Process Re-engineering）の支援と併せ、API（Application Programming Interface）連携やデータ整備状況の診断、ITモダナイゼーションのロードマップの策定支援など、既存システムのAI-Ready化を支援するサービスを強化し、POC（Proof of Concept）から実践フェーズへの円滑な移行を後押しすべきである」とIDC Japan、Software, Services, and IT Spendingのリサーチマネージャーである村松大は述べている。

Market Share: Worldwide Business Consulting Services Shares, 2025

Bill Latshaw — Wed, 29 Jul 2026 04:00:00 GMT

This IDC presentation examines the 2025 market share of the leading providers in the worldwide business consulting services market.

Business consulting services firms are placing their bets on how best to support client uncertainty driven by a tangled web of new AI technologies that require a strategic partner that can provide guidance and clarity. Agility will be the key to flexing to the new realities for their clients and themselves.

"In 2025, the Big Four pulled further ahead, execution outpaced strategy, and Europe overtook the Americas as the growth engine; three shifts that reshaped competitive positioning in a moderate growth year." — Bill Latshaw, research director, Worldwide Business Consulting Services, IDC