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IDC Survey: Retail Technologies and Business Processes Trends for Customer Experience and Commerce in the Luxury Sector, 2026

Ornella Urso — Wed, 14 Oct 2026 04:00:00 GMT

This IDC Survey examines how luxury retailers are prioritizing investment in artificial intelligence (AI), data infrastructure, customer experience (CX), and commerce technology in 2026. It is based on responses from 105 luxury and high-end retail technology decision-makers, taken from a worldwide sample of 980 respondents to IDC's 2026 Retail Technologies and Business Processes Trends Survey. The results cover digital transformation priorities, AI execution barriers and budgets, agentic AI strategies, commerce and omni-channel investments, loyalty and personalization, store operations, supply chain, and IT architecture.

IDC Survey：2026年国内データセンター管理者調査

Mimei Ito — Wed, 14 Oct 2026 04:00:00 GMT

本調査は、国内のデータセンター（DC）管理者を対象に、DCの運用課題、AI（Artificial Intelligence）サーバーの高密度化、省エネ・電力調達、新設計画、外部DCの利用実態を調査し、DC用途区分（事業者DC、サービスプロバイダーDC、エンタープライズDC）別に把握することを目的としている。

AIインフラ配備の拡大、コンテナ／モジュール型DC導入への関心の高まりなど、DCの利用についての要件や選択肢が広がっている。「ファシリティベンダーおよびDC事業者は、DCの用途ごとの優先度（コスト、納期、脱炭素、契約の柔軟性）に合わせて、提供するサービスや製品の内容をデザインする必要がある」とIDC Japan、Software, Services, and IT Spendingのリサーチマネージャーである伊藤未明は述べている。

Accenture FY 4Q26: Bookings Recovery and Full-Year Revenue Above Guidance Point to Sustained AI Transformation Demand; OT Security Platform Now in Market

Lars Goransson — Tue, 13 Oct 2026 04:00:00 GMT

On October 1, 2026, Accenture reported results for the fourth quarter and full fiscal year 2026. Fourth-quarter revenue of $18.7 billion exceeded the top of the guided range of $17.75 billion to $18.40 billion. Full-year local currency growth of 5% was at the top of the original guidance of 2–5% and above the most recent range of 3–4%.

Market Analysis Perspective: Worldwide Next-Gen Document Services, 2026

Robert Palmer — Tue, 13 Oct 2026 04:00:00 GMT

This IDC Market Analysis Perspective provides insight into the current and future state of the worldwide next-gen document services market. It includes an overview of the current market landscape, a perspective from a technology buyer, a market outlook, and IDC's advice to technology suppliers in this market.

"Print modernization, the shift to cloud print infrastructure, and the rapid emergence of the AI MFP are fueling renewed interest in managed print and document services, as customers seek to rightsize office print fleets and drive more value from their MPS engagements. MPDS remains a sizable and sustained opportunity, and vendors are responding with AI-enabled devices, cloud-delivered services, and more flexible, outcome-oriented engagement models," said Robert Palmer, research vice president, Imaging, Printing, and Document Solutions at IDC.

Talent Is the Bottleneck: Understanding Why Demand Is Not the Constraint on Services — Insights from IDC's North America Infrastructure Channels Council Pulse Survey

Danielle Ibran — Tue, 13 Oct 2026 04:00:00 GMT

This IDC Market Presentation examines why talent is currently the key growth driver within services. It explores why managed services have surpassed systems integration as the channel's core business, what's fueling widespread consensus on margin and incentive restructuring, and where partners identify the best opportunities to grow alongside vendors amid increasing direct-delivery competition.

This presentation highlights infrastructure partners benefiting from strong tailwinds. The convergence of demand for cloud, managed services, and AI creates a compelling growth narrative. The main challenge isn't market interest but delivery capacity.

从”硅基黑土地”到行业生产力：华为服务与软件加速数智化价值落地

Lianfeng Wu — Tue, 13 Oct 2026 04:00:00 GMT

本市场笔记基于2026年9月17日至19日在上海举行的华为全联接大会2026，以及“ICT服务与软件，使能行业智启新未来”主题峰会的最新发布与实践，分析华为服务与软件业务在AI时代的战略演进。报告首先介绍了企业韧性一张网集成、算力平台服务、行业运维、零售银行移动金融和“AI+行业数智人才培养”五大解决方案，以及O3伙伴服务平台在体验、能力和作业三个维度的智能化升级。在此基础上，IDC从平台化、智能化、方案化、行业化、高端化和伙伴化六个维度进一步分析其产业意义。IDC认为，随着AI进入核心生产系统，ICT服务的角色正在从传统的部署、维护和保障体系，向AI生产率、业务连续性、行业知识工程和价值运营体系升级。算力是智能世界的“硅基黑土地”，而服务与软件决定这片土地能否真正高产。未来，token生产率、智能体化运维、可复用行业能力以及平台化伙伴赋能，将成为ICT服务市场新的竞争焦点。

IDC中国副总裁兼首席分析师武连峰表示：“华为服务与软件此次升级最值得关注的，并不是又增加了多少服务产品，而是服务正在从传统的交付与保障体系，走向连接AI基础设施与行业业务价值的关键生产力层。‘硅基黑土地’解决的是AI时代的基础生产条件，真正决定‘亩产’和持续产出能力的，是服务与软件。未来高价值ICT服务的竞争力，将越来越体现在平台化能力沉淀、智能化运营、方案化复制、行业化深耕、高端化交付以及伙伴化规模扩展上。对于技术买家而言，AI价值最大化始于清晰战略，最终必须落实到更高token生产效率、更强业务韧性、更快创新速度以及可持续的业务增长。”

IDC Market Glance: Artificial Intelligence Cost Management, 4Q26

Heather Herbst, Jevin Jensen, Tim Law — Fri, 09 Oct 2026 04:00:00 GMT

The IDC Market Glance is a taxonomy document intended to visually depict a concise current-state view of the artificial intelligence cost management market. It includes vendors involved in four vendor categories, including AI cost planning and budgeting, sourcing, implementation, and operations.

It also includes subcategories of vendors that offer token consumption and model solutions, TCO forecasting, AI cost accounting and P&L governance, budget controls/spending limits/governance enforcement, model portfolio management, model routing and matching, prompt and context optimization, cost-aware agent orchestration, cost observability and telemetry, cost anomaly detection and alerting, cost attribution, value/ROI/outcome analytics, and model version management and benchmarking.

IDC Survey Spotlight: What Is the Number of Installed Print Devices by Region Worldwide?

Phil Sargeant — Fri, 09 Oct 2026 04:00:00 GMT

This IDC Survey Spotlight looks at the number of printing devices organizations use at their office locations, comparing the Americas, Asia/Pacific (AP), and EMEA. It covers six device types, from desktop laser and ink-based printers and MFPs to floor-standing MFPs, label printers, and 3D printers. The data comes from IDC’s August 2026 Commercial Devices and Imaging Survey. Print environments are changing as organizations rethink where and how they print. Understanding how installed bases vary by region helps vendors and channel partners shape portfolios, set priorities, and focus investment where it counts.

IDC Survey Spotlight: Which Vendor Provides, or Will Provide, European Print Services Customers with Print/Device Management Solutions?

Jacqui Hendriks, Gala Spasova — Fri, 09 Oct 2026 04:00:00 GMT

This IDC Survey Spotlight draws on findings from IDC’s March 2026 European Imaging, Printing, and Document Solutions (IPDS) Survey (B2B print opportunity) to examine the vendor landscape for print and device management solutions across European organizations. As print environments evolve, organizations are increasingly evaluating platforms that support device management, security, and operational efficiency across their print infrastructure.

The document explores which vendors are most associated with print and device management deployments, how adoption varies by print service model, and the factors influencing supplier selection. It also examines the competitive positioning of leading providers across the European print services ecosystem.

IDC Survey: The Importance and Adoption of Non-Print Solutions Among European Print Services Customers

Mitri Roufka, Gala Spasova — Fri, 09 Oct 2026 04:00:00 GMT

This IDC Survey examines the importance of non-print solutions for European organizations working with print services providers, and their adoption levels among these organizations. It is based on IDC’s European Imaging, Printing, and Document Solutions Survey and explores how non-print hardware, software, and IT services influence provider selection and switching decisions.

The study also analyzes adoption levels, customer priorities, and future deployment plans across key non-print solution categories and different print service models.