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IDC MaturityScape Benchmark: Aftermarket Service Transformation in the United States, 2026

Aly Pinder — Wed, 25 Mar 2026 04:00:00 GMT

This IDC study details results from IDC’s MaturityScape Benchmark Aftermarket Service Transformation Survey exploring the efforts of aftermarket leaders with regard to service transformation. The best practices and shifts highlighted in this research are intended to inform and guide aftermarket service leaders, the line of business, C-suite executives, and the IT organization that supports the aftermarket team. This research provides a descriptive road map to help aftermarket service organizations achieve excellence. Excellence is not determined by a single metric or outcome achieved. Aftermarket service leaders need to balance multiple priorities addressing the needs of a varied group of internal and external stakeholders. This study highlights the complex challenges facing service leaders providing the details to prioritize which initiatives need to be prioritized and which to be avoided.

“Aftermarket service transformation is not just about technology adoption — it’s about orchestrating people, process, and innovation to deliver exceptional value at every customer touch point,” says Aly Pinder Jr., research vice president, Worldwide Aftermarket Services Strategies. “True aftermarket service transformation is not a quick fix — it’s a journey where to thrive organizations need to focus on orchestrating innovation, data, technology, and people.”

Top 5 Trends in Datacenter Colocation Services, 2026

Courtney Munroe — Wed, 25 Mar 2026 04:00:00 GMT

This IDC Tech Buyer Presentation highlights the top 5 trends in datacenter colocation services in 2026. Colocation datacenters have evolved into critical digital infrastructure platforms that enable enterprises to optimize IT operations. By combining cost efficiency, scalable infrastructure, robust connectivity, and high reliability, colocation facilities provide a strategic foundation for hybrid cloud architectures, AI workloads, and next-generation enterprise applications.

Enterprises Moving Ahead with Some Caution on Agentic AI for Business Process Services

Raymond Pucci — Tue, 24 Mar 2026 04:00:00 GMT

This IDC Perspective explores the growing enterprise interest in agentic AI for business process services, highlighting its advanced capabilities in planning, perception, tool usage, and memory compared with GenAI. While adoption is rising, with over 80% of enterprises exploring or using agentic AI, concerns remain around IT security, process delays, and financial impacts. This IDC Perspective recommends careful workflow mapping, robust data governance, and staff training to maximize benefits and mitigate risks as organizations cautiously advance with agentic AI solutions.

"Agentic AI is poised to redefine business process services, and enterprises are in the early stages of learning to embrace its autonomy. A key agentic AI challenge for enterprises will be to overcome their concerns over control and risk so as not to hold back the next leap in organizational productivity," said Raymond Pucci, research director, IDC's Intelligent Finance and Customer Care Business Process Services.

EX, Personalization, and the Challenges in Modern HR Transformation

Leonardo Freitas — Mon, 23 Mar 2026 04:00:00 GMT

This IDC Perspective explores how employee experience (EX) and personalization are reshaping modern HR transformation, driven by AI and agentic automation. As EX becomes a strategic, data-driven mandate, organizations face challenges in data unity, governance, skills, and adoption. The report highlights the shift from fragmented HR solutions to integrated EX platforms, emphasizing unified data, robust governance, and agentic workflows as critical for value realization, trust, and sustainable transformation across the employee life cycle.

“Personalization is no longer just a feature — it has become the foundation of EX. Will your HR transformation empower employees, or simply automate them? The future of EX demands a choice,” said Leonardo Freitas, research manager, Employee Experience at IDC.

IDC Survey Spotlight: What Are the Most Important Outcomes EMEA Organizations Want to Achieve When Modernizing Their Enterprise Applications in 2026?

Ashok Patel — Mon, 23 Mar 2026 04:00:00 GMT

This IDC Survey Spotlight highlights the most important outcomes organizations in Europe, the Middle East, and Africa (EMEA) want to achieve through enterprise modernization initiatives in 2026. It draws on data from IDC’s Future Enterprise Resiliency and Spending Survey (December 2025), which surveyed decision-makers and line-of-business leaders about their IT spending plans.

Market Analysis Perspective: European Services, 2026

Matthew Wilkins, Jennifer Thomson — Mon, 23 Mar 2026 04:00:00 GMT

This IDC Market Analysis Perspective provides insights into the current state and outlook of the European services market. It offers clients an opportunity to understand the key issues and dynamics shaping the European market, as well as IDC's expectations for its future direction.

Navigating AI Sovereignty: What’s Important for the Global CIO

Dr. Ron Babin — Mon, 23 Mar 2026 04:00:00 GMT

This IDC Perspective discusses how the rapid AI growth since 2022 has prompted nations to prioritize AI sovereignty, complicating global operations for CIOs. IDC’s Sovereign AI Framework helps executives navigate these geopolitical and regulatory risks. By utilizing this framework, organizations can align enterprise AI policies with diverse jurisdictional laws, ensuring strategic independence and compliance in an increasingly complex and regulated global landscape.

“CIOs overseeing global operations must navigate the complexities of AI sovereignty across various jurisdictions. This requirement is nuanced and highly dependent on a firm’s specific industry; however, IDC’s Sovereign AI Framework offers a strategic road map. As AI adoption becomes the norm, managing these sovereign risks has transitioned from a technical challenge to a core leadership priority,” says Dr. Ron Babin, adjunct research advisor for IDC’s IT Executive Programs (IEP).

Digital Business Services Priorities of Organizations in South Africa, 2026 — Part 2

Jonathan Tullett — Sun, 22 Mar 2026 04:00:00 GMT

This IDC study provides IT services providers with actionable guidance on a range of key areas, enabling them to better support client transformation, align their service offerings with market needs, and address emerging challenges.

The report provides insights into:

Technology investment priorities, including AI, security, and innovation, and their impact on business outcomes
Operational strategies, data management practices, and the role of AI in enhancing efficiency and resilience
Talent and skills challenges, including hiring difficulties and project delays related to digital and AI roles
Approaches to ROI measurement, payback periods, and the factors influencing investment effectiveness in digital and AI initiatives

Operational Sovereignty: Strategic Role of Observability Strategies, Platforms, and Teams

Archana Venkatraman — Thu, 19 Mar 2026 04:00:00 GMT

Skate to Where the Buyer Is Going: An Assessment of IT Consulting Buyer Segments

Jason Bremner — Thu, 19 Mar 2026 04:00:00 GMT

This IDC study presents the results of a cluster analysis of 827 survey respondents based on their past use of IT consulting. Four clusters were identified (risk-centric conservatives, framework architects, strategic operators, and DX transformers). The clusters represent distinct segments of buyers based on their orientation to using IT consulting services. IDC believes understanding past purchase behavior can inform what customers will purchase in the future, with respect to IT consulting services.

“Unlocking IT consulting growth is not about one-size-fits-all — understanding buyer segments is the catalyst for tailored strategies and future market advantage.” — Jason Bremner, research vice president, IT consulting and systems integration services, IDC