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Market Analysis Perspective: Worldwide Software and Hardware Support and Deployment Services, 2021

Rob Brothers, Elaina Stergiades — Fri, 24 Sep 2021 04:00:00 GMT

This IDC Market Analysis Perspective provides detailed information on the software and hardware support and deployment services landscape. It considers the overall condition of the market in 2021, the key competitors, and evolving trends — along with buyer insight and guidance for software and hardware support and deployment services providers.

While software and hardware deployment services are delivered on a one-time, as-needed basis, software and hardware support services are delivered on an ongoing basis. All market segments are closely tied to the installed base for enterprise software and hardware. With most enterprises running hybrid environments (a combination of on-premises and cloud/as-a-service solutions) during complex digital transformation journeys, high-quality support services engagements continue to be a critical differentiator for customers and providers alike.

Software and hardware support and deployment services providers can help enterprises navigate changing IT requirements by optimizing support portfolios and expanding remote and automated support capabilities. IDC also recommends offering programs to increase adoption of advanced support technologies and existing IT infrastructure. Finally, as more enterprises adopt cloud solutions, pivoting to business process support and delivering a superior customer experience across technology solutions will increasingly become a critical part of support delivery.

The Future of Business Operations in Latin America

Waldemar Schuster — Fri, 24 Sep 2021 04:00:00 GMT

The future of Operation Centers in Latin America focuses on adopting value propositions for companies in a customer-centric environment. Modern Digital Operation Centers pave the road for satisfying, safe, and trustworthy user experiences using technologies that help build intelligent automation and advanced analytics for accurate decision-making. These exciting value-added digital experiences ultimately trigger revenue growth and competitiveness.

"Among the many problems companies currently face is the resilience to situations like the crisis we are experiencing, which adds to the volume of information consumed and generated. This amount of data has been multiplying rapidly, so companies are shifting their focus on performance towards a market-centric culture with a smooth, secure operation, making NOC and SOC essential for the new digital environments." Waldemar Schuster, Program Manager Services Latin America.

Worldwide and U.S. Datacenter Deployment and Spend Forecast, 2H21: 2016–2025

Rob Brothers, Edward Ferrara — Fri, 24 Sep 2021 04:00:00 GMT

This IDC Pivot Table provides detailed datacenter trends including datacenter new builds and rebuilds, capacity, spending, and power capacity through 2025. This data is segmented by datacenter ownership (internal or enterprise owned versus service provider owned) and datacenter type (modular builds versus traditional bespoke builds) for additional granularity and analysis of the datacenter construction market.

Market Analysis Perspective: Worldwide Digital Strategy and Customer Experience Services, 2021

Douglas Hayward — Thu, 23 Sep 2021 04:00:00 GMT

This IDC Market Analysis Perspective (MAP) summarizes the worldwide digital strategy and customer experience services market and provides a general overview of buyer needs and of provider requirements.

It provides insights into client business needs and spending priorities and gives general client feedback on digital agency and digital strategy services. Some form of this presentation was delivered to clients throughout various dates in 2021.

This MAP was designed to give clients the opportunity to engage with IDC's services analysts on the key issues shaping the digital strategy consulting market and the digital agency services market both currently and in the near future.

Market Analysis Perspective: Worldwide Enterprise Mobility Workspace and Deployment Strategies, 2021

Bryan Bassett — Thu, 23 Sep 2021 04:00:00 GMT

This IDC Market Analysis Perspective provides an overview of the enterprise mobility workspace and deployment strategies ecosystem in 2021. It includes an industry and market overview, competitive landscape insight, buyer needs and perspectives, a future view of the core markets, and essential guidance for technology suppliers. Key topics include:

Corporate-liable versus individual-liable mobile device trends and market drivers
IT mobility spending priority in the enterprise
Mobile operating system market share
Enterprise mobility management services
Rugged mobile device trends
Business use smartphones and tablets
Mobile-enabled worker trends

IDC's Enterprise Mobility: Workspace and Deployment Strategies service examines emerging solutions and the evolution of mobility in the corporate market. This service provides value and insight to hardware, software, and services vendors that need to keep pace with the expanding role of mobile devices in corporate environments and for individual business users.

Market Analysis Perspective: Worldwide Intelligent Application Services, 2021

Peter Marston — Thu, 23 Sep 2021 04:00:00 GMT

This IDC Market Analysis Perspective provides a general overview of the worldwide intelligent application services market. Industry factors that are examined include a look at modern application delivery and traditional application services markets, as well as overall application services trends. From a market perspective, this presentation provides insights into U.S. buyer preferences for application development, testing, and management, with particular attention to DevOps services, cloud-native application management (AM) services (i.e., AM on the cloud), and modern application delivery. The presentation also highlights the evolving competitive landscape and the top 10 players in the application management services market; five-year forecasts (2021-2025) for the custom application development (CAD), application management, hosted AM (HAM), and testing services markets; trends in application services and key buyer needs; and essential guidance for IT services providers.

Production and Wide Format Printing Survey — Business Status, Buying Intentions, Customer Segments, and Key Applications

Tim Greene — Thu, 23 Sep 2021 04:00:00 GMT

This IDC Market Presentation highlights the findings from IDC's 2021 Production and Wide Format Printing Market Survey. It is important to understand the dynamics of the print-for-pay market, especially in these transitional times, and this survey is an attempt to measure different aspects of the print service provider business. Readers should look at most of these results as the baseline. With more than 300 respondents representing a range of different types of print service providers, IDC has the ability to drill deeper into some of the segments to provide additional insights and value.

Western Europe Production Installed Base and Page Volume Forecast, 2021–2025

Julio Vial — Thu, 23 Sep 2021 04:00:00 GMT

This IDC Market Forecast examines the Western European production printer and MFP market in 2020 and forecasts related installed base and page volumes for 2021-2025. Data collected directly from vendors forms the basis of this study.

"Page volumes are shifting toward high-speed inkjet, eroding the growth of printed page volumes on laser devices," said Julio Vial, research manager, IDC Imaging, Printing, and Document Solutions.

Market Analysis Perspective: U.S. Hosting, Datacenter, and Colocation Services, 2021

Courtney Munroe, Venkatesh Mahale — Wed, 22 Sep 2021 04:00:00 GMT

This IDC Market Analysis Perspective provides a concise current-state view of the U.S. hosting, datacenter, and colocation market and insights into the impact of future enterprise demand trends with regard to these services.

国内ITサービス市場産業分野別予測アップデート、2021年～2025年

Akihiro Kimura — Wed, 22 Sep 2021 04:00:00 GMT

本調査レポートは、国内ITサービス市場の概況や動向を取り上げ、ユーザー企業の18の産業分野（小分類）別の分析に加え、6つの産業分野（大分類）別、および3つのサービスセグメント（中分類）別にITサービス支出額をまとめたものである。市場分野ごとに2021年～2025年の市場規模および成長率を予測している。さらに、サービスベンダーに対するIDCの提言を加えている。2020年の国内ITサービス市場は、前年の成長を牽引したWindows 7のサポート終了や消費増税に伴うシステム刷新などの特需の反動減に加えて、新型コロナウイルス感染症（COVID-19）の影響による新規プロジェクトの凍結や先送り、進行中のプロジェクトの中断や遅れなどによって、マイナス成長となった。2021年は、プロジェクトベース市場を中心にV字回復することで、プラス成長に回帰する。

「2021年は、ポストCOVID-19（感染拡大収束後）に向けた回復局面にある。ITサービス事業者は、COVID-19後のさらなる外部環境の変化に適応できるよう、デジタルトランスフォーメーション（DX）人材の育成と確保を急ぎ、自社のDXを推進すべきである」と、IDC Japan ITサービスのリサーチマネージャーである木村聡宏は述べている。