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Market Forecast: Worldwide Managed Cloud Services Forecast, 2026–2030 — A Competitive Services View of Technology Outsourcing Services Markets

David Tapper — Mon, 10 Aug 2026 04:00:00 GMT

This IDC presentation provides forecasts of spending for the managed cloud services market for 2026–2030.

"The addition of AI, particularly agentic AI, to managed services, will require managed service providers (SPs) to change their business models that include supporting the full stack of technologies from infrastructure to applications, incorporating new BPO-style SLAs and SLOs, determining what pricing models will effectively work, investing in a new operating model focused on autonomous operations and incorporating governance that can manage and mitigate risks while optimizing outcomes." — David Tapper, program vice president, Outsourcing and Managed Cloud Services at IDC

Market Forecast: Worldwide and U.S. Business Consulting Services Forecast, 2026–2030

Bill Latshaw — Mon, 10 Aug 2026 04:00:00 GMT

This IDC presentation provides the five-year forecast for the business consulting services market and delivers insight into the drivers and inhibitors of growth.

"Now is the time for providers to stress to buyers a focus on people, AI limitations, as well as advantages, not shiny objects." — Bill Latshaw, research director, Business Consulting Services, IDC

Market Forecast: Worldwide and U.S. Discrete Testing Services Forecast, 2026-2030

Peter Marston — Mon, 10 Aug 2026 04:00:00 GMT

This IDC study examines the worldwide and U.S. discrete testing services market for 2026–2030 and delivers insights into the drivers and inhibitors of growth.

“The proliferation of AI and organizational imperatives to optimize application portfolios continue to create opportunities for testing services growth. Application portfolio growth appears to be stagnating as organizations push modernization agendas and build more robust data foundations to harness the power of AI.”

ServiceNow Knowledge 2026: Shift from AI Chaos to Control and Action

Aly Pinder — Sun, 09 Aug 2026 04:00:00 GMT

This IDC Market Note highlights IDC's perspective and key takeaways from ServiceNow's Knowledge 2026 event with additional insights specific to the impact on field service, the aftermarket, and CX.

"The era of patchwork AI agents is ending; true enterprise advantage now lies in orchestrating agents, data, and people across end-to-end processes," states Aly Pinder Jr, research vice president, Worldwide Aftermarket Services Strategies, IDC. "Are you ready to move from AI chaos to control and unlock the promise of agentic business transformation?"

IDC Market Glance: IT Consulting Services, 2Q26

Jason Bremner — Fri, 07 Aug 2026 04:00:00 GMT

IDC Market Glance is a taxonomy document intended to visually depict a concise current-state view of the IT consulting services market. The IT consulting services market encompasses providers that advise enterprise clients on managing and improving their IT organization, performance, infrastructure, and related processes. The competitive landscape spans global consulting leaders, technology platform vendors, niche specialists, and regionally focused experts operating across five distinct provider segments.

Business executives, product managers, and market insights or analyst relations professionals can use this information to understand the structure of the overall market or ecosystem, assess market, business, and partnership opportunities, and help identify where their organization fits into the competitive landscape.

IDC Market Glance content is current on the date it is published. The representative content contained in this presentation reflects a qualitative snapshot that is regularly refreshed. Company logos are illustrative only and do not reflect an exhaustive view of the market.

IDC MarketScape: Worldwide Employee Experience Consulting Services 2026 Vendor Assessment

Zachary Chertok — Fri, 07 Aug 2026 04:00:00 GMT

This IDC study for worldwide employee experience (EX) consulting services includes analysis of the business consulting services organizations with the largest exclusive practices covering EX transformation as referenced from IDC’s Services Tracker. The definition of EX consulting services is referenced from the IDC Market Glance for Employee Experience, 2Q26, with defined practice submarkets identified within IDC’s services taxonomy.

Employee experience consulting services are shifting as the impact of EX is reaching beyond human resources (HR) and manager training to impact how work is designed, teams are structured, and accountabilities are managed. The expanding relevance of EX transformation is being matched by the encroaching use of AI to centralize how insights from across the organization colorize decision-making within and across the workforce.

“EX consulting is increasingly becoming intertwined with AI transformation as workforce leaders need guidance to transform employee enablement to align workforce outcomes with business expectations for agility and adaptability,” says Zachary Chertok, senior research manager, HCM Applications and Agents at IDC. “While consultancies continue to be best classified by their strategic point of client partnership, an increasing number are branching out beyond those points of entry to support strategy, operations, and digital orchestration guidance for their clients.”

IDC MarketScape: Worldwide Employee Experience — Rewards, Recognition, and Markers of Success 2026 Vendor Assessment

Zachary Chertok, Leonardo Freitas — Fri, 07 Aug 2026 04:00:00 GMT

This IDC study evaluates rewards and recognition vendors for their capabilities and future outlook spanning recognition, engagement, and performative data collection and insights enablement. Recognition insights are maturing faster in embedded performance frameworks than any other employee experience feature apart from learning experience management. As value exploration and mining within recognition data matures and grows, the vendor landscape is assuming additional new table stakes beyond adoption, engagement, and retention impact to also support use cases ranging from cross-modeling into skills and performance validation to behavioral insights that map individual environmental and enablement factors of success.

“Rewards and recognition data sets are taking on new performative meaning for client organizations,” says Zachary Chertok, senior research manager for HCM Applications and Agents at IDC. “Rewards and recognition started out as drivers of organizational culture change and engagement enablement. While both solution markets are continuing to support their original mission, use cases for the data and insights they generate are evolving to provide crowdsourced, performative context and validation for individual employee skills, interests, motivation factors, and collaboration and leadership potential. Consequently, the modern use cases for rewards and recognition are embedding deeply into the future potential of AI transformation and how agents performatively augment humans at work.”

IDC MarketScape: Worldwide People, Organization, and Change Management Consulting Services 2026 Vendor Assessment

Bill Latshaw — Fri, 07 Aug 2026 04:00:00 GMT

This IDC study evaluates global consulting firms on their ability to deliver people, organization, and change management services in an AI-driven business environment. It highlights each vendor’s strengths, challenges, and differentiators, emphasizing the growing importance of AI integration, behavioral science, and scalable delivery models. It provides actionable insights for technology buyers navigating complex transformation initiatives, underscoring the need for tailored, outcome-focused consulting partnerships.

“In an era where AI can disrupt business models overnight, the true differentiator isn’t just technology. It is how organizations orchestrate people, culture, and change. The future belongs to those who master the human side of transformation, not just the digital. Are you ready to lead in the age of perpetual reinvention?” — Bill Latshaw, research director, Business Consulting Services at IDC

IDC MarketScape: Worldwide ServiceNow Implementation Services 2026 Vendor Assessment

Jason Bremner, Sreenivas Duvvuri Venkata — Thu, 06 Aug 2026 04:00:00 GMT

This IDC MarketScape represents a vendor assessment of the 2026 ServiceNow implementation services market through the IDC MarketScape model. It covers a range of vendors, spanning consultancies, global systems integrators, ServiceNow-native specialists, and regional specialists. The research is a quantitative and qualitative assessment of many characteristics that buyers consider when selecting a ServiceNow implementation services provider. This evaluation is based on a comprehensive set of parameters important to meeting the customer’s current and future needs for ServiceNow projects. The report covers 31 vendors participating in the worldwide ServiceNow implementation services market. Twenty-three of the vendors were assessed via the complete IDC MarketScape methodology, while 8 were partially assessed.

“ServiceNow established itself in the IT service management (ITSM) landscape and has increasingly found applications across areas such as employee management, operations, and customer engagement. Today, ServiceNow further establishes its relevance across organizations as an enabler for AI and agentic AI with solutions such as AI Agent Orchestrator, Context Engine, Workflow Data Fabric, and AI Control Tower,” says Jason Bremner, research vice president, IT Consulting and Systems Integration Services at IDC. “Service providers will play a critical role in enabling organizations to adopt and make the most of these solutions. The value of an implementation partner will shift further toward advisory, governance design, operating model change, and outcome realization. Providers that convert broadly comparable delivery capability into differentiated, governed, and outcome-based offerings will be best positioned for the period ahead.”

IDC Survey: Which Sustainability Factors Are Important in Print?

Phil Sargeant — Wed, 05 Aug 2026 04:00:00 GMT

This IDC Survey features results from IDC’s European B2B Print Opportunity Survey, conducted in 2026 among 2,057 organizations in Czechia, Denmark, Finland, France, Germany, Italy, Poland, Spain, Sweden, and the U.K. This document focuses on the sustainability factors organizations consider when selecting print devices and print services providers, as well as awareness of vendor sustainability programs and the stakeholders influencing sustainability-related decisions.

The survey covers topics including energy efficiency, recycling and remanufacturing initiatives, sustainable consumables and packaging, refurbished devices, carbon offsetting, and the role of internal and external stakeholders in driving sustainability-related decision-making.

Survey analyses are available by country, company size, industry, and type of decision-maker. For further information, please contact your IDC Account Manager.