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Elevating Technology Team Performance: Actionable Models for Upskilling and Leadership

Niel Nickolaisen — Tue, 16 Jun 2026 04:00:00 GMT

This IDC Perspective describes specific models and tools that leaders can use for the internal upskilling and talent development of the current members of a technology organization. IDC data indicates that upskilling and developing the technology team are consistent priorities for technology leaders. Team development is built around individual development plans that align the talent and interests of technology team members with the evolving needs of the organization in an intentional and consistent way.

“Developing the skills and capabilities of the technology team is one of the most important roles of technology leaders,” says Niel Nickolaisen, adjunct research advisor for IDC’s IT Executive Programs (IEP). “Team development creates a win-win-win. The members of the team win by improving their skills and careers. The organization wins by having a more skilled and capable technology department. The technology leader wins by shifting focus from operations and tactics to the strategic technology future of the organization.”

IDC Survey: Reinventing Growth Models for IT Services Providers in Saudi Arabia, 2026

Eric Samuel, Uzair Mujtaba — Tue, 16 Jun 2026 04:00:00 GMT

IDC’s 2025 EMEA Partner Survey (Saudi Arabia responses) was conducted to provide IT services providers with actionable insights into:

The evolution of IT services provider revenue models, including the shift from reselling to professional, managed, and ecosystem-driven services
Key revenue drivers across customer segments and technology priorities, such as cybersecurity, cloud, AI, and cost optimization
The role of ecosystem partnerships, vendor engagements, and marketplaces in enabling revenue scale and indirect monetization
Engagement across the technology-buyer journey, including stakeholder influence and the opportunity to expand consulting-led and early-stage involvement
Customer priorities and concerns, including risks, regulatory pressures, and economic uncertainties, and their impact on services demand and investment decisions

Industrial DataOps: The Foundation for Industrial Transformation

Jonathan Lang — Tue, 16 Jun 2026 04:00:00 GMT

This IDC Perspective examines the relationship between Industrial DataOps platforms and key industrial transformation initiatives. Industrial enterprises have wrestled with data quality and accessibility challenges for many years. As next-generation automation capabilities, AI in its numerous forms, and increasingly demanding business conditions create pressure to leverage data more effectively, Industrial DataOps platforms are proving themselves as the essential enabling infrastructure to adopt new technologies at scale.

“I think, five years ago, most companies thought of data engineering tools as interesting but unnecessary master data management middleware solutions,” says Jonathan Lang, research director, Worldwide IT/OT Convergence Strategies at IDC. “Now, they’re finally realizing that bespoke data integration will not serve any major technology movement effectively at scale. The criticality and timeliness of Industrial DataOps platforms cannot be overstated for enterprises seeking to capitalize on current and future technology capabilities.”

European Tier 2 and Tier 3 Service Provider Market Events, 1Q26

Matthew Wilkins — Mon, 15 Jun 2026 04:00:00 GMT

This IDC Market Presentation summarizes key events that took place in the European tier 2 and tier 3 service provider market in 1Q26.

IDC Market Glance: Customer Data Applications, 2Q26

Tapan Patel — Mon, 15 Jun 2026 04:00:00 GMT

This Market Glance provides a concise taxonomy of customer data applications and examines the evolution of this ecosystem for marketing, advertising, sales, customer service, commerce, and other customer experience (CX) functions.

Customer data applications serve as the core foundation for intelligent CX. They define what humans and AI agents can reliably know about a customer in context, how quickly that understanding can change, and which actions are appropriate in a given interaction.

As organizations deploy AI agents and AI-based decision flows, outcomes will increasingly depend on the quality, contextual depth, and real-time readiness of the customer data application layer. Vendors that make this layer and its software components an explainable basis for AI-led engagements will be positioned to capture a growing share of CX technology spend.

IDC Survey: European Cloud Print Management Adoption

Jacqui Hendriks — Mon, 15 Jun 2026 04:00:00 GMT

This IDC Survey presents findings from IDC's European Imaging, Printing, and Document Solutions (IPDS) Survey, conducted in April 2026 among 2,057 respondents across Europe. The document explores the current state of cloud-based device and print management adoption, highlighting the continued dominance of hybrid deployment models, the barriers, and the factors driving some organizations to return to on-premises infrastructure.

The survey also examines the role of changing business requirements, unmet expectations, and security concerns in cloud print deployment outcomes, with data available for analysis by country/region, company size, and industry.

IDC Survey: Print/Device Management Solutions Providers

Jacqui Hendriks — Mon, 15 Jun 2026 04:00:00 GMT

This IDC Survey draws on data from IDC's European Imaging, Printing, and Document Solutions (IPDS) Survey, conducted in April 2026, among 2,057 respondents across eight European countries.

This presentation examines the competitive landscape of print and device management (PDM) solution providers across European organizations, analyzing vendor market share by country, company size, and industry vertical. It explores how vendor positioning shifts across different market segments, where concentration and fragmentation coexist, and what awareness gaps reveal about the maturity of the PDM category at different organizational scales.

IDC Survey: Print/Device Management — Adoption, Benefits, and Purchasing Methods

Jacqui Hendriks — Mon, 15 Jun 2026 04:00:00 GMT

This IDC Survey examines print and device management adoption, benefits, and purchasing methods across European organizations, based on IDC’s European B2B Print Opportunity Survey, conducted in April 2026 among 2,057 respondents. The analysis focuses on current and planned adoption of print management and device management solutions (PMS/DMS), the benefits organizations derive from these solutions, and the ways they are purchased.

This survey covers adoption by country, company size, and industry sector; the relative importance of benefits such as cost reduction, security, and reduced IT burden; and purchasing behavior, including pricing models and managed print services (MPS) agreements.

IDC Survey Spotlight: How Is the Middle East War Reshaping Enterprise Tech Funding Priorities Across Cybersecurity, AI, and Other Discretionary Investment Areas?

Rick Villars — Thu, 11 Jun 2026 04:00:00 GMT

This IDC Survey Spotlight explores whether enterprises have made changes to their funding levels in different technology areas since March 1, 2026, in response to recent developments related to the Middle East War, based on IDC's Future Enterprise Resiliency and Spending Survey Wave 3, fielded in late April to mid-May 2026 among 1,448 decision-makers worldwide. It examines how funding focus is shifting across major technology areas like cybersecurity, AI, infrastructure, cloud resilience, and consulting and systems integration, among others, highlighting the reshaping of budget strategies amid persisting geopolitical uncertainty.

IDC Survey: Reinventing Growth Models for IT Services Providers in UAE, 2026

Eric Samuel — Thu, 11 Jun 2026 04:00:00 GMT

This IDC Survey examines the findings of IDC’s 2025 EMEA Partner Survey. IDC’s 2025 EMEA Partner Survey (UAE responses) was conducted to provide IT services providers with actionable insights into:

The evolution of IT services provider revenue models, including the shift from reselling to professional, managed, and ecosystem-driven services
Key revenue drivers across customer segments and technology priorities such as cybersecurity, cloud, and AI
The role of ecosystem partnerships, vendor engagement, and marketplaces in enabling revenue scale and indirect monetization
Engagement across the technology buyer journey, including stakeholder influence and the opportunity to expand consulting-led and early-stage involvement
Customer priorities and concerns, including operating costs, risk, regulatory pressures, and economic uncertainty, and their impact on services demand and investment decisions