rssservices

Digital Business Services Priorities of Organizations in South Africa, 2026 — Part 1

Jonathan Tullett — Wed, 18 Mar 2026 04:00:00 GMT

This IDC study provides IT services providers with actionable guidance on a range of key areas, enabling them to better support client transformation, align their service offerings with market needs, and address emerging challenges.

The report provides insights into:

The current state and maturity of digital business models across organizations in South Africa
Technology investment priorities, including AI, security, and innovation, and their impact on business outcomes
Operational strategies, data management practices, and the role of AI in enhancing efficiency and resilience
Talent and skills challenges, including hiring difficulties and project delays related to digital and AI roles
Approaches to ROI measurement, payback periods, and the factors influencing investment effectiveness in digital and AI initiatives

Digital Business Services Priorities of Organizations in the Middle East, Türkiye, and Africa, 2026 – Part 2

Eric Samuel — Wed, 18 Mar 2026 04:00:00 GMT

This IDC study seeks to equip IT services providers in the Middle East, Türkiye, and Africa with the ability to:

Understand client priorities for AI and security modernization and ROI measurement
Identify best practices in data management, automation, and operational excellence
Address workforce and talent challenges impacting digital transformation and project delivery

The report provides insights into:

The state of technology modernization and ROI assessment in client organizations
The data management strategies being employed and their role in scaling AI and operational improvements
The talent gaps, project delays, and workforce development needs of digital and AI initiatives

Digital Business Services Priorities of Organizations in the Middle East, Türkiye, and Africa, 2026 — Part 1

Eric Samuel — Wed, 18 Mar 2026 04:00:00 GMT

This IDC study provides IT services providers with actionable guidance on:

Supporting client transformation toward digital maturity and strategic integration across the META region
Identifying technology investment priorities, including AI, security, and innovation, and understanding their impact on business outcomes
Aligning their offerings with evolving client needs and market trends in digital business and innovation

The report provides insights into:

The current state and maturity of digital business models in the META region
The strategic integration of digital initiatives within corporate structures
The key areas of technology investment and their influence on client competitiveness and differentiation

Digital Business Services Priorities of Organizations in the UAE, 2026 — Part 2

Eric Samuel — Wed, 18 Mar 2026 04:00:00 GMT

This IDC study was conducted to provide IT services providers in the UAE with actionable guidance on:

Identifying and prioritizing technology investment areas, including automation, artificial intelligence, and data systems, within organizations in the UAE
Enabling clear ROI measurement and rapid value delivery by understanding client expectations for payback periods and project governance
Supporting operational excellence through data management, agentic workflows, and business resilience strategies
Addressing workforce and talent challenges by bridging digital and AI skills gaps, reducing project delays, and leveraging AI for workforce transformation

The report provides insights into:

The evolving investment priorities and modernization needs of organizations in the UAE
Best practices for ROI assessment and operational transformation
Strategies for talent development, workforce capability building, and project acceleration

IDC Survey: 4Q25 Services Budget Outlook — Canada Versus Worldwide Comparisons

Sreenivas Duvvuri Venkata, Jason Bremner — Wed, 18 Mar 2026 04:00:00 GMT

This IDC Survey examines the IT services budget outlook for 2026 as of December 2025, comparing the views of Canadian IT leaders with those of respondents worldwide in our entire sample. IDC’s Global Technology Thought Leadership Group conducts a monthly survey (IDC’s Future Enterprise Resiliency and Spending Survey) to understand IT leaders’ perspectives on a variety of topics. In December 2025, IDC connected with IT leaders around the world to gain insight into how they weighed the impact of potential economic/geopolitical disruptions in 2026 on their IT spending plans for 2026. In total, 879 IT executives from North America, Europe, and Asia/Pacific were surveyed in IDC’s December 2025 Future Enterprise Resiliency and Spending Survey, Wave 10.

IDC Survey: Mailroom Survey: Digital Mailroom Trends

Robert Palmer — Wed, 18 Mar 2026 04:00:00 GMT

This IDC Survey examines the results of specific data from IDC’s 2025 Mailroom Management and Services Survey. IDC conducted a U.S.-based survey with companies to evaluate trends in mailroom management and operations. The goal of the survey was to understand current conditions and challenges in mailroom operations, adoption trends around mailroom outsourcing and digital mail, benefits and barriers to adoption of digital mailroom solutions, and ongoing trends around digital versus printed mail. This survey examines respondent perspectives regarding the ongoing transition to digital mailroom solutions.

IDC Survey Spotlight: How Are Customers Allocating Their Spend in 2026?

Rob Brothers — Tue, 17 Mar 2026 04:00:00 GMT

This IDC Survey Spotlight examines how enterprise IT spending is rebalancing after years of being dominated by other areas. As cloud and third-party providers assume more operational responsibility, organizations are redirecting capital and talent toward innovation and new investments. This reflects a strategic shift toward modernization and near-term to midterm efficiency.

IDC Survey Spotlight: How Are Customers Thinking About IT Talent and Staffing in 2026?

Rob Brothers — Tue, 17 Mar 2026 04:00:00 GMT

This IDC Survey Spotlight examines how organizations recognize that gaps in IT skills are becoming an important limitation on their ability to innovate. This creates a clear opportunity for partners to step in, helping companies assess their strengths and weaknesses and provide targeted support where internal capabilities fall short.

IDC Survey Spotlight: In Which Areas Do Managed Service Providers Deliver the Greatest Value to Enable Organizations’ Public Cloud Strategies?

Francesca Ciarletta — Tue, 17 Mar 2026 04:00:00 GMT

This IDC Survey Spotlight analyses the role that managed service providers play in enabling European organizations' use of public cloud IaaS and PaaS. The analysis is based on IDC's European IT Services Survey, conducted in September 2025 among respondents from 700 organizations across Europe.

IDC Survey Spotlight: What Drives North American Clients' Willingness to Pay for AI-Powered Project Services?

Erin Hichman — Tue, 17 Mar 2026 04:00:00 GMT

This IDC Survey Spotlight examines how North American buyers evaluate pricing for AI-powered services, with a focus on project-oriented services. It highlights the key factors influencing willingness to pay and the primary obstacles affecting purchasing decisions. This IDC Survey Spotlight draws on survey findings to outline how AI is reshaping pricing expectations and buyer behavior across services engagements.

Survey methodology

The findings are based on IDC's AI-Powered Services Pricing Model Survey, conducted in November 2025, among 503 respondents in the United States and Canada. Participants represent a range of industries and organizations with 500 to over 10,000 employees.

The survey explored buyer expectations for AI-enabled project-oriented, managed, support, and engineering services, including the role of pricing in vendor selection, expectations around premiums versus discounts, drivers of pricing tolerance, and preferred pricing models.