rssservices

IBM Consulting Summit 2026: Client Zero and the Platform-Driven Transformation Agenda

Wed, 12 Aug 2026 04:00:00 GMT

This IDC Market Perspective analyzes the main messages from IBM Consulting’s May 2026 Analyst and Advisor Summit. The event provided a clear view of how IBM Consulting is shifting toward a platform-supported, asset-led, and outcome-oriented model of enterprise transformation.

IDC finds that the strongest themes from the summit were the use of Client Zero as a commercial proof point, the externalization of its internal Consulting Advantage platform as the client-facing Enterprise Advantage, the elevation of security and governance from supporting functions to design principles, the expansion of the story from horizontal productivity into core business and industry transformation, and the growing importance of ecosystem orchestration.

IDC also finds that while IBM’s strategic direction is becoming clearer, important questions remain around the durability of revenue acceleration, the economics of platform commercialization, and the repeatability of outcome-linked commercials across a broader share of the business.

“IBM is positioning AI as a transformative force to reshape service delivery and operating models, not just as a productivity enhancer to improve margins,” said Peter Marston, research director, Worldwide Intelligent Application Services, IDC. “What’s left to unfold is how well the model will be replicated and sustained across the firm’s entire portfolio of clients.”

IDC Market Glance: Worldwide Datacenter Ecosystem, 3Q26

Andrew Buss, Luis Fernandes, Mikhail Jaura — Tue, 11 Aug 2026 04:00:00 GMT

This IDC Market Glance provides an overview of the global datacenter facilities ecosystem, spanning hyperscalers and global and regional datacenter owners, operators, and partners. As AI-driven workloads push rack densities and power demands higher, IDC looks at how and how fast the ecosystem of owners/operators, datacenter facilities, critical infrastructure vendors, and construction and financing partners is evolving.

IDC Survey: Enterprise Performance Management Adoption and Software Effectiveness 2026

Megha Kumar — Tue, 11 Aug 2026 04:00:00 GMT

This IDC Survey examines how organizations are prioritizing, deploying, and evaluating enterprise performance management (EPM) software in 2026. It explores how EPM strategies are being shaped by automation, AI, cross-functional planning, vendor performance, deployment models, and persistent data and process challenges.

This survey highlights the findings from IDC’s 2026 Enterprise Performance Management Survey on the adoption of GenAI/agentic AI in EPM solutions among North American organizations, with a sample of 403.

IDC Survey: European Print-to-Digital Transition — Pace of Change, Key Drivers, and Attitudes to Printing

Gala Spasova, Jacqui Hendriks — Tue, 11 Aug 2026 04:00:00 GMT

This IDC Survey includes an extract from IDC’s European Imaging, Printing, and Document Solutions Survey, conducted in April among 2,057 respondents in Czechia, France, Germany, Italy, the Nordics, Poland, Spain, and the United Kingdom.

This document examines how European organizations are managing the balance between digital and paper documents and how they view the path toward lower print dependence.

The survey covers topics including the current and expected mix of digital and paper documents, the main factors driving print reduction, attitudes toward near-paperless operations, and the operational, behavioral, and structural factors that continue to shape print use across organizations.

The document also explores how these patterns differ by country, industry, company size, and employee profile, helping clarify where print reduction is moving more easily and where paper remains more embedded in everyday processes.

IDC's Worldwide Quarterly Hardcopy Peripherals Tracker Taxonomy, 2026: Update, July 2026

Tue, 11 Aug 2026 04:00:00 GMT

This IDC study provides a comprehensive overview of and definitions for hardcopy peripherals. The definitions provided in this document represent the scope of IDC's HCP hardware research. This taxonomy outlines market segmentations and measurement methodologies for HCP, including classification by technology, vendor, geography, and revenue metrics.

"IDC's worldwide HCP taxonomy presents a standardized and detailed framework of the HCP market," said Phuong Hang, director, Worldwide Trackers at IDC. "The taxonomy document serves as a guideline to better understand and use IDC's HCP research."

Market Forecast: Worldwide and U.S. Document Solutions Software Forecast, 2026-2030

Tim Greene, Evan Hardie, Geoffrey Wilbur — Tue, 11 Aug 2026 04:00:00 GMT

This IDC study provides the five-year forecast for the document solutions software market and delivers insights into the drivers and inhibitors of growth.

"The document solutions software market faces headwinds as digital transformation shrinks print volumes and fleets. But there is a clear path to growth: vendors that shift from document digitization to actionable data delivery. Those that build AI-driven document processing, lead with cloud, and serve the compliance needs of healthcare, finance, and government will turn a declining print market into an automation opportunity." — Evan Hardie, research director, Consumer Devices Lead

Market Forecast: Worldwide Managed Cloud Services Forecast, 2026–2030 — A Competitive Services View of Technology Outsourcing Services Markets

David Tapper — Mon, 10 Aug 2026 04:00:00 GMT

This IDC presentation provides forecasts of spending for the managed cloud services market for 2026–2030.

"The addition of AI, particularly agentic AI, to managed services, will require managed service providers (SPs) to change their business models that include supporting the full stack of technologies from infrastructure to applications, incorporating new BPO-style SLAs and SLOs, determining what pricing models will effectively work, investing in a new operating model focused on autonomous operations and incorporating governance that can manage and mitigate risks while optimizing outcomes." — David Tapper, program vice president, Outsourcing and Managed Cloud Services at IDC

Market Forecast: Worldwide and U.S. Business Consulting Services Forecast, 2026–2030

Bill Latshaw — Mon, 10 Aug 2026 04:00:00 GMT

This IDC presentation provides the five-year forecast for the business consulting services market and delivers insight into the drivers and inhibitors of growth.

"Now is the time for providers to stress to buyers a focus on people, AI limitations, as well as advantages, not shiny objects." — Bill Latshaw, research director, Business Consulting Services, IDC

Market Forecast: Worldwide and U.S. Discrete Testing Services Forecast, 2026-2030

Peter Marston — Mon, 10 Aug 2026 04:00:00 GMT

This IDC study examines the worldwide and U.S. discrete testing services market for 2026–2030 and delivers insights into the drivers and inhibitors of growth.

“The proliferation of AI and organizational imperatives to optimize application portfolios continue to create opportunities for testing services growth. Application portfolio growth appears to be stagnating as organizations push modernization agendas and build more robust data foundations to harness the power of AI.”

ServiceNow Knowledge 2026: Shift from AI Chaos to Control and Action

Aly Pinder — Sun, 09 Aug 2026 04:00:00 GMT

This IDC Market Note highlights IDC's perspective and key takeaways from ServiceNow's Knowledge 2026 event with additional insights specific to the impact on field service, the aftermarket, and CX.

"The era of patchwork AI agents is ending; true enterprise advantage now lies in orchestrating agents, data, and people across end-to-end processes," states Aly Pinder Jr, research vice president, Worldwide Aftermarket Services Strategies, IDC. "Are you ready to move from AI chaos to control and unlock the promise of agentic business transformation?"