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IDC MarketScape: Worldwide Mailroom Solutions and Services 2026 Vendor Assessment

Robert Palmer — Wed, 08 Jul 2026 04:00:00 GMT

This IDC study assesses the market for mailroom solutions and services among the most prominent global vendors and identifies their strengths and challenges. This assessment discusses both quantitative and qualitative characteristics that position vendors for success in this important market. This IDC study is based on a comprehensive framework to evaluate mailroom solutions and services, including standalone capabilities suitable for self-managed environments and outsourced mailroom services.

"As enterprises accelerate their shift to hybrid work models, the mailroom is emerging as a critical enabler of digital transformation, moving from a back-office cost center to an intelligent intake hub that drives speed, compliance, and operational resilience," says Robert Palmer, research VP, IDC's Imaging Domain. "Organizations should partner with mailroom solutions providers that combine physical and digital mail capabilities with AI-driven automation, robust governance frameworks, and seamless enterprise integration to ensure secure, efficient, and auditable information flows across distributed workforces."

IDC Survey: IT Services Providers Performance, Growth Strategies, and Vendor Partnerships in the UAE, 2026

Eric Samuel — Tue, 07 Jul 2026 04:00:00 GMT

The IDC’s 2025 EMEA Partner Survey (UAE responses) was conducted to give IT services providers and technology vendors a data-backed view of how systems integrators (SIs) across the UAE are evolving their performance, capabilities, and ecosystem partnerships, with a specific focus on:

IT service providers’ performance and growth dynamics, including revenue trajectories, growth bifurcation between leaders and laggards, and the capability factors separating scaling providers from stalled ones
Strategic priorities shaping the next 12 to 24 months, covering customer success, AI-enabled service delivery, workforce transformation, and the market shifts SIs view as opportunities versus threats
AI capability and delivery maturity across client-facing and internal use cases, including where SIs are building capability, sequencing investments, and confronting skills gaps
Vendor partnership landscape, mapping which technology vendors SIs partner with, rank as strategic, and view as indispensable, alongside the program benefits and friction points that drive partner loyalty or churn
Cloud maturity, consumption economics, and marketplace engagement, including how SIs monetize proprietary IP, co-sell with ISVs, and scale workloads through hyperscaler marketplaces
Actionable implications for both IT services providers seeking to scale next-gen portfolios and technology vendors seeking to deepen SI partnerships in the UAE

Market Forecast: Worldwide IT Operations Management Software Forecast, 2026–2030

Shannon Kalvar — Tue, 07 Jul 2026 04:00:00 GMT

This IDC presentation projects that the worldwide IT operations management software market will grow from $26.0 billion in 2025 to $51.6 billion in 2030, with a five-year CAGR of 14.7%. This growth will be led by cloud services with an 18.9% five-year CAGR, with the EMEA region seeing the most robust growth (16.2% five-year CAGR) over the forecast period. Primarily, this growth is driven by the rapid, complexification of IT management across all workload types and disciplines as applications shift to include agentic architecture approaches to solving business needs.

"Intelligent operations across the multitude of disciplines needed to run the IT estate will define success as we re-architect the digital estate to embrace ephemeral, agentic applications," said Shannon Kalvar, senior research director, Enterprise Systems Management, Enterprise Client Platforms, Observability, and AIOps, IDC.

Market Forecast: Worldwide and U.S. IT Outsourcing Services Forecast, 2026–2030

David Tapper — Tue, 07 Jul 2026 04:00:00 GMT

This IDC presentation provides IDC's forecast and spending for the worldwide and U.S. IT outsourcing services market for the 2026–2030 period. It also updates the previous forecast published in Worldwide and U.S. IT Outsourcing Services Forecast, 2025–2029 (IDC #US52144525, June 2025).

"Fundamental changes in enterprise sourcing strategies for managed cloud services driven primarily by increased competition from public cloud providers but also due to increased adoption of AI is placing intense pressure on managed SPs to change to their businesses to stay competitive. Consequently, success for managed SPs requires that they clearly define roles of partners, invest in proprietary IP, and determine market position as either orchestrator or provider of niche capabilities." — David Tapper, program vice president, Outsourcing and Managed Cloud Services, IDC.

Cisco Cloud Control: Can the Harness Become the Agentic Operating Plane ITOps Needs?

Archana Venkatraman — Thu, 02 Jul 2026 04:00:00 GMT

This IDC study analyzes Cisco Cloud Control, presented at Cisco Live 2026 as a new platform of record designed to simplify complex IT operations without sacrificing depth. Cisco Cloud Control is Cisco's attempt to turn four decades of product breadth into a single operating plane for the agentic era. It unifies networking, security, AI infrastructure, observability, and collaboration alongside third-party tools under one login, one view, and one operating model shared by human teams and AI agents, with identity and policy built into the control path rather than bolted on.

"Cisco Cloud Control is a credible attempt to turn portfolio breadth into an operating plane for the agentic era. Its key differentiation is the harness itself, with identity, policy, and enforcement built into the control path rather than bolted onto a dashboard. That is what lets agents act on real systems without breaking them and with human-in-the-loop for trust," says Archana Venkatraman, senior research director, Observability, AIOps and agentic governance, IDC.

Market Analysis Perspective: Japan Datacenter Facility and Colocation 2026

Mimei Ito — Thu, 02 Jul 2026 04:00:00 GMT

本プレゼンテーションは国内データセンターコロケーション市場およびデータセンターファシリティ市場の市場動向をまとめたものである。データセンターファシリティとは、データセンターの冷却システム、電気設備、建設躯体などを指す。

本プレゼンテーションには、国内データセンターコロケーション市場予測、国内データセンターの面積／電力キャパシティ予測、データセンターの利用に関するユーザー動向の分析などが含まれる。

Netcracker's Evolution into Prime Systems Integrator: Accelerating Telecom Transformation in the Middle East and Africa

Tolga Yalcin — Thu, 02 Jul 2026 04:00:00 GMT

This IDC Vendor Profile examines Netcracker's evolution from a telecom-focused BSS/OSS software vendor into a Prime SI, with global and regional presence across the Middle East and Africa. It provides an overview of the company, its 2026 strategy and AI-led delivery model, and its regional engagements with operators including e&, Vodafone Oman, and Zain — anchored by the transformation of a tier 1 Middle East, Turkey, and Africa (META) operator as a regional proof point. The study aims to inform global and regional telecom operators, IT buyers, channel partners, and other digital ecosystem players about Netcracker's regional market position, transformation accountability model, and outlook through 2026 and beyond.

1Q26中国竞争力分析报告——成像与打印外设市场（历史+预测）1Q26 China Compete Imaging ─ HCP Market Summary (Historical+ Forecast)

Donna Wang — Tue, 30 Jun 2026 04:00:00 GMT

IDC市场竞争报告对喷墨、A3&A4激光市场进行了详细分析，总结了打印外设数据收集的核心洞察。该报告包含高价值的营销洞见，市场核心趋势以及厂商市场份额分析。以下是报告涵盖的主要内容。

执行概要
市场综述
产品分析
竞争分析
细分市场分析
渠道分析
市场预测

本报告中的数据和观点引用来自IDC《全球打印外设市场季度跟踪报告》（1Q26）。

AI Readiness: Reducing App Sprawl, Data Debt, and Integration Risk to Scale Enterprise AI

Dr. Ken Knapton — Tue, 30 Jun 2026 04:00:00 GMT

This IDC Perspective examines why many enterprise AI initiatives stall between experimentation and scaled impact. The document argues that the limiting factor is often not model access but the condition of the digital core: app sprawl, fragmented data, brittle integration, and uneven governance. The document also outlines why technology leaders should treat infrastructure readiness as a business capability and provides guidance for reducing structural complexity so AI can be deployed with greater speed, control, and enterprise value.

“AI readiness depends on infrastructure readiness. Enterprises cannot consistently scale AI on top of fragmented application portfolios, brittle integration layers, and poorly governed data estates,” says Dr. Ken Knapton, adjunct research advisor for IDC’s IT Executive Programs (IEP). “As AI adoption accelerates, buyers should focus less on adding isolated tools and more on simplifying the application estate, governing data, and modernizing the integration patterns that determine whether AI can scale safely and deliver measurable value.”

Japan Digital Business Professional Services Forecast, 2026–2030

Akira Sugawara — Tue, 30 Jun 2026 04:00:00 GMT

In the Japan digital business (DB) professional services market, strong demand for IT modernization and AI implementation is driving the market, while these organizational transformation trends are gaining momentum in earnest, and market growth continues. From a long-term perspective, service vendors will need to advance initiatives toward building outcome-based (business results/execution results-based) business models, considering these current circumstances.

"This IDC study summarizes the 2025 results and market forecast for 2026–2030 for the Japan DB professional services market, categorized by five service segments across two domains: business services and IT services. In 2025, the DB professional services market achieved strong growth, supported by robust demand primarily, driven by AI modernization and adoption. IDC forecasts that high growth rates in the double-digit percentages will continue across all five service segments from 2025 onward, with the market size reaching nearly JPY4 trillion by 2030," says Akira Sugawara, research manager, AI and Automation at IDC Japan.

This is the English translation of the Japanese document (IDC #JPJ53500826).