rssservices

Agentic AI Implications for IaaS Network Services

Taranvir Singh — Tue, 26 May 2026 04:00:00 GMT

This IDC Market Perspective explores how agentic AI is transforming IaaS network services, emphasizing the need for high-performance connectivity, efficient application networking, and integrated security and governance. As enterprises scale agentic AI deployments, strategic networking partner preferences are shifting toward cloud SPs. The report offers recommendations for vendors, highlighting the importance of specialized AI networking capabilities, validated designs, and expertise to support dynamic, distributed agentic AI environments.

"Networking is foundational to agentic AI. Its pervasive presence across AI agent interactions positions it as an important enabler of end-to-end connectivity, security, and governance," says Taranvir Singh, research manager, Cloud Networking Services, IDC. "For AI agents to operate at production scale, the network must function as an intelligent policy fabric, not just an underlying transport layer."

Datacenter Colocation Service Vendor Profile: Digital Realty

Mary Johnston Turner — Tue, 26 May 2026 04:00:00 GMT

This IDC Vendor Profile offers an overview of Digital Realty Trust, one of the major global providers of datacenter facilities, colocation, and interconnection services.

Day Zero: Getting the Organization AI-Ready — Agentic Ways of Working Series

Matthew Flug, Douglas Hayward, Bill Latshaw — Tue, 26 May 2026 04:00:00 GMT

This IDC Presentation identifies the organizational and technical preparations that enterprises must address before deploying AI agents at scale. Drawing on IDC survey data, the presentation maps readiness gaps across data management, culture, skills, trust, and workflow design. It provides a structured Day Zero framework across six domains: data readiness, culture and planning, intelligent workflows, AI models and infrastructure, testing and governance, and observability and monitoring. This presentation is part of IDC's Agentic Ways of Working Series.

"Enthusiasm for AI agents is high, but most organizations are not yet prepared in terms of data governance, culture, skills, trust, or workflow readiness to operationalize them effectively. Organizations that align data, culture, processes, and governance before agents are deployed are well-positioned to scale agentic AI with confidence and deliver quantifiable business outcomes," says Matthew Flug, research manager, Intelligent Application Modernization and Deployment Platforms at IDC.

European Tier 1 Service Provider Market Events, 1Q26

Matthew Wilkins — Tue, 26 May 2026 04:00:00 GMT

This IDC Market Presentation summarizes key events in the European tier 1 service provider market in 1Q26.

アクセンチュアグローバルアナリストサミット2026：「Reinvention Services」による自己変革と国内市場への示唆

Takuya Uemura — Tue, 26 May 2026 04:00:00 GMT

本調査レポートは、アクセンチュアが2026年4月にインド・ベンガルール（バンガロール）で開催した「Accenture Global Analyst Summit 2026」の議論内容を踏まえ、同社が新たに発表したサービス提供モデル「Reinvention Services」と、その背景にある人月依存からの脱却（Non-FTE収益モデル）、契約モデルのアウトカム連動型への転換、AI（Artificial Intelligence）／データ戦略、M&A戦略などについて整理する。また、これらの同社のグローバル戦略が国内市場における取り組みに対しどのような示唆をもたらすかについて、IDCの視点から考察する。

IDC Survey Spotlight: In Which Areas Do Managed SPs Need to Invest to Retain Customers and Convince Organizations to Switch Providers?

David Tapper — Mon, 25 May 2026 04:00:00 GMT

This IDC Survey Spotlight highlights the results from the following question posed to 1,503 respondents and firms with over 1,000 employees across multiple countries and industries, as part of IDC's 2025 Worldwide Managed Cloud View Survey: "Primary reason for switching vendors. Please select two reasons that your company/organization is considering or would consider switching to a new vendor(s) for managed cloud services within the next 12–24 months." This IDC Survey Spotlight then assesses the impact of primary organizational reasons for switching managed SPs for managed cloud services and highlights how managed SPs need to invest in building an AI operating model, creating a hybrid cloud operating model to support the move from CAPEX to OPEX, and utilizing an integrated digital services supply chain with agentic AI and inventory management capabilities.

IDC Survey Spotlight: Is Talent Still the Bottleneck When Agentic AI Is Reshaping the Workforce?

Bill Latshaw — Mon, 25 May 2026 04:00:00 GMT

The IDC Survey Spotlight is based on IDC's Future Enterprise Resiliency and Spending Survey (FERS Survey) Wave 2, 2026 (n = 1,009). Talent and skills shortages remain a critical strategic concern for technology leaders even as agentic AI reshapes the workforce, ranking fourth among top tech-related risks at 44.8%, nearly tied with AI budget pressure. Although external risks, such as geopolitical instability, tariffs, and supply chain disruptions, rank higher, talent is uniquely within leaders' control and therefore represents the highest-leverage focus area.

Agentic AI often eliminates entry-level tasks such as data analysis, coding, drafting, and research that traditionally served as on ramps for junior professionals, threatening organizations' ability to develop future senior talent unless apprenticeship paths are intentionally redesigned. Simultaneously, demand for emerging roles, such as AI orchestrators, agent supervisors, and model risk and governance leads, is outpacing supply.

This study's key takeaway is that skilled teams are also the best mitigation for every other risk on the list, making talent investment the most reliable competitive hedge available to CIOs in an uncertain macro environment.

IDC Survey Spotlight: What Are the Critical Service Measurements That Managed SPs Must Support in Provisioning Managed Cloud Services?

David Tapper — Mon, 25 May 2026 04:00:00 GMT

This IDC Survey Spotlight highlights results from the following question posed to 180 respondents and firms with over 500 employees across multiple countries and industries, as part of IDC's 2025 Worldwide Services Path Survey: Service Measurements. Respondents were asked to select which categories their company/organization views as the primary set of service metrics that they utilize or would utilize for measuring success when using managed cloud services.

This document then assesses the impact of the service measurements organizations expect managed SPs to support on the types of service-level agreements (SLAs) and service-level objectives (SLOs) required as agentic AI is increasingly embedded as part of managed services. It also examines how managed SPs will need to redefine and expand the types of SLAs and SLOs to meet client requirements.

Rackspace: Delivering Outcome as a Service for AI-Led Full-Stack Capabilities

Mon, 25 May 2026 04:00:00 GMT

This IDC Market Note provides details of Rackspace's Analyst and Advisor Day held in Boston on April 9, 2026. Rackspace positioned itself as an "operator of the full stack from agents to infrastructure with an outcome-as-a-service model," which utilizes a three-engine framework and FDEs (forward deployed engineers) to help move enterprise AI from isolated experiments into core systems at scale, with a focus on regulated industries. Rackspace also highlighted strategic partnerships that included Palantir, Rubrik, VMware, Uniphore, and Dell Technologies — each partner plays a critical role in supporting Rackspace's ability to deliver on its promise of scaling AI and delivering outcome as a service. Finally, clients from industries such as financial services and healthcare provided perspectives on their experiences working with Rackspace.

Freshworks Refresh 2026: Freddy AI Agent Studio and the Unified ServiceOps Foundation

Shannon Kalvar — Fri, 22 May 2026 04:00:00 GMT

At its annual Refresh conference on May 14 in New York City, Freshworks (Nasdaq: FRSH) launched Freddy AI Agent Studio in Freshservice, a no-code environment for building and deploying domain-specific AI agents across IT, HR, and business service workflows. The announcement extends Freshservice's positioning as a unified service operations platform by adding an agentic layer, a Model Context Protocol (MCP) Gateway for third-party context integration, and experience-level agreements (xLAs) for outcome measurement. Freshworks also used the event to reposition itself as an employee experience(EX)–first company, raising its 2028 ARR target to $1.3+ billion and projecting Freshservice alone at roughly $1 billion ARR by 2028.