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IDC MarketScape: Worldwide Oracle Implementation Services 2026 Vendor Assessment

Jason Bremner, Sreenivas Duvvuri Venkata — Fri, 14 Aug 2026 04:00:00 GMT

This IDC study represents a vendor assessment of the 2026 Oracle implementation services market through the IDC MarketScape model. This IDC study covers a range of vendors, including global systems integrators and regional systems integrators specializing in Oracle solutions. The research is a quantitative and qualitative assessment of many characteristics that buyers consider when selecting an Oracle implementation services provider. This evaluation is based on a comprehensive set of parameters important to meeting the customer's current and future needs for Oracle projects. This IDC MarketScape covers 24 vendors participating in the worldwide Oracle services market. Of the vendors, 20 were assessed via the complete IDC MarketScape methodology, while 4 were partially assessed.

"Oracle has reinforced its positioning as a full-stack enterprise technology provider in recent years, and the importance of offering services around that full stack is apparent in the breadth of vendors analyzed in this study. Oracle is leveraging an integrated portfolio, spanning applications, databases, and infrastructure to enable enterprises' hybrid and multicloud strategies. Vendors that want to be at the forefront of the Oracle services ecosystem need to continually invest to expand their capabilities and realign their strategies to Oracle's strategic direction and product roadmap." — Research Vice President Jason Bremner, IT Consulting and Systems Integration Services, IDC

AI Observability, Operations, Orchestration, and Governance End-User Insights: 2026 Worldwide IT Practitioner Survey

Archana Venkatraman — Thu, 13 Aug 2026 04:00:00 GMT

This IDC Market Perspective analyzes IDC's June 2026 Worldwide AI Platform Practitioner Survey on observability, orchestration, operations, and governance, which reveals enterprise IT challenges, investment priorities, and strategies when it comes to operating and managing agentic AI environments at scale in production. It highlights the gaps between advanced and less mature organizations, dispels some commonly held assumptions, and provides directional insights into agentic AI governance and operations.

"Organizations furthest ahead in deploying agentic AI are not automatically the ones best governing it. More than a quarter of even advanced organizations are still catching up on governance maturity, and their shadow AI problems are intensifying as they scale," says Archana Venkatraman, senior research director, Cloud Data Management at IDC. "Vendors and enterprises alike need to stop treating governance as a compliance checkbox and start treating it as the operational discipline that determines whether agentic AI scales safely or just scales."

Employee Metrics That Matter for the Services Industry, 2026

Pushkaraksh Shanbhag — Thu, 13 Aug 2026 04:00:00 GMT

This IDC Market Presentation examines how the intersection of AI-augmented delivery, buyer demand for outcomes over headcount, and rising disclosure expectations has redefined which workforce metrics matter for services providers in 2026. It establishes why traditional yardsticks such as total headcount, billable share, and utilization rate have converged across the top 100 providers and lost their power to differentiate. The report diagnoses the specific capabilities that now separate leaders from laggards — including AI/GenAI training depth, internal mobility, and learning investment — and identifies what the next generation of workforce disclosures must look like to remain credible with buyers, analysts, and investors.

The report draws on the IDC Semiannual Services Tracker 2025, IDC's 2025 Enterprise Intelligence Services Survey, and vendor public disclosures through mid-2026, covering up to 86 of the top 100 service providers by revenue. It maps the three structural forces reshaping delivery (AI-augmented delivery, services platformization, and outcome-led engagements) and quantifies the plateau in headcount and utilization across the peer set. The report also exposes the definitional variance in "AI-trained workforce" claims and concludes with five recommendations for service providers looking to make more impactful metrics disclosures.

"The headcount-driven services growth model has run its course, utilization has peaked, billable share has converged, and entry-level hiring is slowing across services majors as AI absorbs the entry-level work that defined the traditional manpower pyramid. The metrics that separate leaders from the rest in 2026 (e.g., skilling effectiveness, internal mobility, AI-trained talent under a defensible definition, and revenue quality relative to workforce mix) are precisely those the industry has been slowest to disclose. Providers that get ahead of this shift and radically overhaul the metrics they disclose will shape their destiny," says Pushkaraksh Shanbhag, Senior Research Director, Worldwide Services, IDC.

IDC's Worldwide AI-Enabled Managed Services Deals Analysis for Technology Outsourcing Services, 2023–2025

David Tapper — Thu, 13 Aug 2026 04:00:00 GMT

This IDC Perspective provides an overview of how adoption of AI-enabled managed services deals is evolving based on an analysis of more than 1,600 technology outsourcing services deals from 2023 to 2025 worth more than $144 billion in total contract value (TCV), while also highlighting key market and industry trends that will shape the investments that managed service providers (SPs) need to pursue to optimize their opportunities in this dynamically shifting market.

"AI, particularly agentic AI, is rewriting the rules and means by which managed service providers will need to compete, which requires making fundamental changes to their financial and operating models that will help grow their businesses and win deals," says David Tapper, VP, Outsourcing and Managed Cloud Services at IDC. "Ensuring success will require that managed SPs incorporate greater flexibility into contracts to accommodate use of agentic AI, invest in an autonomous operating platform with industry IP and private clouds, define new metrics of success, develop an AI services inventory management capability, and create an effective means of managing service provider partners."

Market Share: Asia/Pacific IT Consulting and Systems Integration Services Shares, 2025

Souganth Manjhiparambil, Shivangi Gupta — Thu, 13 Aug 2026 04:00:00 GMT

This IDC presentation examines the 2025 market shares of the leading vendors in the Asia/Pacific IT Consulting and System Integration Services Market. This document also provides insights into vendors, events, and trends that shaped the market and vendor performance.

“Asia/Pacific enterprises are steadily building their IT foundations for AI, and that is reshaping demand for consulting and systems integration toward more standardized, outcome-led delivery,” says Souganth Manjhiparambil, research manager, IDC.

Samsara Beyond 26: Connected Operations Transforms into an Agentic Enterprise of Action

Aly Pinder — Thu, 13 Aug 2026 04:00:00 GMT

This IDC Market provides IDC's perspective on notable takeaways, product announcements, and highlights from the Samsara Beyond 2026 event, with a specific focus on the impact on service management, field service, and CX.

"Connected operations success hinges on organizational readiness, not solely platform capabilities," says Aly Pinder Jr, research VP, Aftermarket Services Strategies, IDC. "In fleet management, the competitive advantage in this era of AI accrues from leaders and teams who rapidly act on connected asset intelligence and systematically optimize total cost of operations across heterogeneous equipment."

IBM Consulting Summit 2026: Client Zero and the Platform-Driven Transformation Agenda

Wed, 12 Aug 2026 04:00:00 GMT

This IDC Market Perspective analyzes the main messages from IBM Consulting’s May 2026 Analyst and Advisor Summit. The event provided a clear view of how IBM Consulting is shifting toward a platform-supported, asset-led, and outcome-oriented model of enterprise transformation.

IDC finds that the strongest themes from the summit were the use of Client Zero as a commercial proof point, the externalization of its internal Consulting Advantage platform as the client-facing Enterprise Advantage, the elevation of security and governance from supporting functions to design principles, the expansion of the story from horizontal productivity into core business and industry transformation, and the growing importance of ecosystem orchestration.

IDC also finds that while IBM’s strategic direction is becoming clearer, important questions remain around the durability of revenue acceleration, the economics of platform commercialization, and the repeatability of outcome-linked commercials across a broader share of the business.

“IBM is positioning AI as a transformative force to reshape service delivery and operating models, not just as a productivity enhancer to improve margins,” said Peter Marston, research director, Worldwide Intelligent Application Services, IDC. “What’s left to unfold is how well the model will be replicated and sustained across the firm’s entire portfolio of clients.”

IDC Market Glance: Worldwide Datacenter Ecosystem, 3Q26

Andrew Buss, Luis Fernandes, Mikhail Jaura — Tue, 11 Aug 2026 04:00:00 GMT

This IDC Market Glance provides an overview of the global datacenter facilities ecosystem, spanning hyperscalers and global and regional datacenter owners, operators, and partners. As AI-driven workloads push rack densities and power demands higher, IDC looks at how and how fast the ecosystem of owners/operators, datacenter facilities, critical infrastructure vendors, and construction and financing partners is evolving.

IDC Survey: Enterprise Performance Management Adoption and Software Effectiveness 2026

Megha Kumar — Tue, 11 Aug 2026 04:00:00 GMT

This IDC Survey examines how organizations are prioritizing, deploying, and evaluating enterprise performance management (EPM) software in 2026. It explores how EPM strategies are being shaped by automation, AI, cross-functional planning, vendor performance, deployment models, and persistent data and process challenges.

This survey highlights the findings from IDC’s 2026 Enterprise Performance Management Survey on the adoption of GenAI/agentic AI in EPM solutions among North American organizations, with a sample of 403.

IDC Survey: European Print-to-Digital Transition — Pace of Change, Key Drivers, and Attitudes to Printing

Gala Spasova, Jacqui Hendriks — Tue, 11 Aug 2026 04:00:00 GMT

This IDC Survey includes an extract from IDC’s European Imaging, Printing, and Document Solutions Survey, conducted in April among 2,057 respondents in Czechia, France, Germany, Italy, the Nordics, Poland, Spain, and the United Kingdom.

This document examines how European organizations are managing the balance between digital and paper documents and how they view the path toward lower print dependence.

The survey covers topics including the current and expected mix of digital and paper documents, the main factors driving print reduction, attitudes toward near-paperless operations, and the operational, behavioral, and structural factors that continue to shape print use across organizations.

The document also explores how these patterns differ by country, industry, company size, and employee profile, helping clarify where print reduction is moving more easily and where paper remains more embedded in everyday processes.