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IDC Survey: Digital Business Services Priorities of Organizations in Saudi Arabia, 2026 — Part 1

Mufasir Yousuf — Tue, 31 Mar 2026 04:00:00 GMT

This IDC Survey gives IT services providers in Saudi Arabia actionable insights into supporting client transformation toward digital maturity and strategic integration, identifying technology investment priorities (e.g., AI, security, and innovation) and understanding their impact on business outcomes, and aligning offerings with evolving client needs and market trends in digital business and innovation.

This report, which draws on data from IDC's 2025 Digital Executive Sentiment Survey, provides insights into the current state and maturity of digital business models in Saudi Arabia, the strategic integration of digital initiatives in corporate structures, and key technology investment areas and their influence on client competitiveness and differentiation.

IDC Survey: Digital Business Services Priorities of Organizations in Saudi Arabia, 2026 — Part 2

Uzair Mujtaba — Tue, 31 Mar 2026 04:00:00 GMT

This IDC Survey equips IT services providers in Saudi Arabia with insights to:

Understand client priorities for AI and security modernization and ROI measurement.
Identify best practices in data management, automation, and operational excellence.
Address workforce and talent challenges impacting digital transformation and project delivery.

The survey deep-dives and provides insights into:

The state of technology modernization and ROI assessment in client organizations.
Data management strategies and their role in scaling AI and operational improvements.
Talent gaps, project delays, and workforce development needs in digital and AI initiatives.

IDC’s Worldwide Services as a Product Taxonomy, 2026

Lars Goransson, Linus Lai — Tue, 31 Mar 2026 04:00:00 GMT

This IDC study provides a detailed description of IDC’s services as a product (SaaP) framework and taxonomy. SaaP describes how business, IT, and engineering services are increasingly being engineered and contracted in more productlike ways, including modular and repeatable offer structures, reusable IP, standardized delivery patterns, platform-mediated delivery environments, and the expanding use of automation and AI (including GenAI and, where applicable, AI agents). In this study, SaaP is defined as a contract-based services market view that spans multiple foundation and competitive services markets and is intended to be applied through an extraction approach, rather than treated as a standalone foundation market. The taxonomy establishes clear qualification criteria for SaaP classification, defines boundaries and exclusions to preserve the services versus software revenue distinction, and provides three analytical dimensions for characterizing SaaP offerings: outcome orientation, platform-mediated delivery, and agentic execution. The study also includes high-level mapping guidance and methodology alignment to support consistent application of SaaP across services domains and to underpin future IDC research and extraction-based sizing.

“Service providers are re-architecting delivery around reusable IP, platforms, and automation to meet buyer expectations for faster time to value, improved transparency, and measurable outcomes. By defining SaaP as a contract-based market view with clear qualification criteria and classification dimensions, IDC provides a consistent foundation for evaluating emerging offerings and for analyzing this shift across services markets,” said Linus Lai, group vice president, Worldwide Services, IDC.

Infosys North American Analyst Day 2026: AI-First Strategy to Drive Sustainable Differentiation

Tue, 31 Mar 2026 04:00:00 GMT

This IDC Perspective summarizes key themes from Infosys' North American Analyst Day held on March 5, 2026, highlighting how the company is platformizing AI delivery through Topaz Fabric, expanding partnerships, and building talent and industry playbooks to scale adoption. Infosys is betting that packaged assets, risk-sharing commercials, and vertical AI workflows can make AI repeatable at scale.

"Infosys is betting that packaged assets, risk-sharing commercials, and vertical AI workflows can make AI repeatable at scale. In addition, unified governance is critical: Enterprises should prioritize integrated frameworks that span data, AI, and regulatory domains." — Bill Latshaw, research director, Worldwide Business Consulting Services, IDC.

Japan Installed Datacenter Capacity Forecast, 2026-2030: Power and Footprint

Mimei Ito — Tue, 31 Mar 2026 04:00:00 GMT

This IDC presentation forecasts the number of datacenter (DC) sites, total floor footprint, and power capacity (IT load) of the installed base of DCs in Japan by DC size, location, and year of building completion.

Analyzing the situation, Mimei Ito, research manager for Software, Services, and IT Spending at IDC Japan, says, "As demand grows for the deployment of power-hungry AI infrastructure, ensuring power supply has become the top priority in datacenter installations."

This is the English translation of the Japanese document (IDC #JPJ53499426).

UNLEASH America 2026

Abhinav Shrivastava — Tue, 31 Mar 2026 04:00:00 GMT

This IDC Market Note reviews vendor announcements and highlights from the UNLEASH America 2026 conference, held in Las Vegas from March 17–19, 2026. IDC observed a shift in the HR technology market away from an "AI feature count" or "number of AI agents" narrative toward an outcome-focused approach. Vendors announced orchestration layers and capabilities that invoke AI agents to execute specific tasks and deliver measurable outcomes. Key themes discussed in this Market Note include the growing importance of talent intelligence and skill signal validation, embedded candidate fraud and impersonation prevention, and increased vendor collaboration and consolidation within the HR technology space.

IDC PeerScape: Lessons Learned from Salesforce Implementation Services

Jason Bremner, Sreenivas Duvvuri Venkata — Fri, 27 Mar 2026 04:00:00 GMT

This IDC PeerScape highlights the importance of Salesforce implementation services.

"Successful Salesforce transformation is not just about technology; it's about empowering people, fostering agility, and institutionalizing best practices across the enterprise," said Jason Bremner, research vice president, IT Consulting and System Integration Strategies, IDC. "The most effective Salesforce implementations are driven by cross-functional teams, robust governance, industry centricity, and well-considered change management."

Building an AI-Ready Data Architecture Series: The Data Synthesis Plane

Marlanna Harrington, Stewart Bond — Wed, 25 Mar 2026 04:00:00 GMT

This IDC Tech Buyer Presentation is part of a four-part series, with each installment examining one of the four critical planes of the enterprise intelligence architecture that work together to enable AI-ready data and drive business outcomes. These planes support continuous learning, delivery of insights at scale, and a strong data culture across your organization.

This document provides a deep dive into the data synthesis plane, analyzing how to synthesize domain-specific data products with analytics and AI models to create actionable business outcomes. It covers model training, tuning, RAG (retrieval-augmented generation), and techniques for transforming raw data into valuable insights.

IAMPHENOM 2026

Abhinav Shrivastava — Wed, 25 Mar 2026 04:00:00 GMT

This IDC Market Note reviews Phenom's recent customer and analyst event, "IAMPHENOM 2026." The event marked a shift in Phenom's market positioning from an AI-enabled talent experience platform to a broader HR execution and outcomes platform. The document highlights announcements spanning Phenom's product and service innovations, including its layered architecture, AI maturity framework, workforce redesign tools, embedded skill assessment capabilities, public sector expansion, value acceleration model, and AI boot camps.

IDC Market Glance: Unified Communications and Collaboration, 1Q26

Jitesh Gera, Denise Lund — Wed, 25 Mar 2026 04:00:00 GMT

This IDC Market Glance depicts how IDC defines the market segments of the worldwide unified communications and collaboration (UC&C) market and indicates some of the players in each of these segments. It also defines and identifies the key players in the market segments adjacent to the UC&C market, which are closely related to business communications.