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Business Consulting Services Trend Report — Business Consulting Services Shift Operating Stance

Bill Latshaw — Tue, 12 May 2026 04:00:00 GMT

For business consultingservicesproviders, this IDC Presentation serves as a scenario-imagining framework for evaluating operating model choices in an agentic AI-driven market. Rather than prescribing a single best approach, it maps the spectrum of structural options from traditional headcount pyramids to AI-platform-centered models and introduces a flexible "Pyramid 2.0" hybrid concept built around three layers:

senior value pods for judgment and client relationships
a centralized AI delivery platform embedding reusable IP and governance
and an elastic delivery network that scales capacity up or down with demand

Providers can use this framework to pressure-test their own model against emerging market expectations, including the rise of proprietary AI orchestration platforms, new pricing structures (outcome-based, subscription, platform), evolving software partnerships, and the fundamental redesign of consultant roles at every level.

For business consultingservicesbuyers, the report clarifies how and why their providers' delivery approaches are likely to shift and what that means for sourcing, governance, and organizational readiness. As providers move toward AI-enabled delivery, productized offerings, and elastic staffing, buyers gain greater flexibility in how strategic work gets executed, with more subscription and outcome-based options alongside traditional project engagements.

However, fully capturing this value requires buyers to strengthen their own AI governance, data management, and workforce transformation capabilities. The report gives buyers a vocabulary and mental model to evaluate whether a provider's operating stance, its talent structure, platform investments, and delivery philosophy aligns with the buyer’s strategic needs in an increasingly AI-infused consulting landscape.

IDC Survey Spotlight: Where Are CFOs Demanding Modernization in Their Plan-to-Perform Process?

Heather Herbst — Tue, 12 May 2026 04:00:00 GMT

This IDC Survey Spotlight discusses the results of IDC's CFO Buyer Insights 2026 on which plan-to-perform–related areas most need process improvement in corporate finance. Modernizing these areas is key to strengthening real-time financial decision-making and performance.

IDC Survey: Agentic AI Use Case Adoption — The Functional Leader's View, 2026

Giulia Carosella — Tue, 12 May 2026 04:00:00 GMT

The objective of this survey is to provide an in‑depth examination of agentic AI adoption among early‑adopter enterprises, including use case plans, expected business outcomes, sourcing strategies, and associated buying behaviors.

This study is based on an in-depth survey of 1,967 respondents with responsibility and knowledge of agentic AI solutions within 1 of 13 functional areas within enterprises that are at least piloting or using agentic AI solutions.

Early adopters are rapidly scaling agentic AI across enterprise functions, driven by multisourcing strategies and a shift from isolated task automation to integrated, cross-functional workflows. As agent sprawl and operational complexity increase, success hinges more on orchestration and governance. At the same time, investment decisions are becoming more business led and value driven, raising expectations for vendors to act as strategic partners supporting end-to-end, AI-driven business transformation rather than delivering standalone technical implementation.

AX and AI Service Providers in Korea

Daeil Chun, Myeong Han Kim, Min Kim — Mon, 11 May 2026 04:00:00 GMT

This presentation analyzes the evolution of AI transformation (AX) and the strategic role of AI SPs in Korea. It highlights the need for organizations to pursue advanced AI partnerships to internalize high-level AI capabilities and respond to rapidly changing technologies. The study finds that enterprisewide AI expansion and complex automation hinge on four critical capabilities: the ability to build scalable AI factories, deep industry expertise that enables practical agentic AI deployment, seamless support for heterogeneous infrastructure environments, and the capacity to digitally orchestrate a company's IT assets on an AI-native foundation.

The study profiles leading vendors (Samsung SDS, LG CNS, SK AX, Megazone) and provides a comparative assessment to help enterprises identify the right partner for their AX journey. As organizations navigate complex partner-selection decisions, the study highlights what matters most from a buyer's perspective.

IDC Survey Spotlight: When and Why Do Global Enterprise Employees Resent IT Training?

Gina Smith, PhD — Mon, 11 May 2026 04:00:00 GMT

This IDC Survey Spotlight explores learning resistance among global IT employees. The data is drawn from the IDC’s 2026 Global IT Skills Survey, which asked 1,040 IT leaders and employees to share their IT training experiences, preferences, and pain points.

IDC Survey: 1Q26 Services Budget Outlook: Worldwide and Europe Comparisons

Matthew Wilkins — Mon, 11 May 2026 04:00:00 GMT

This IDC Survey explores the economic outlook, IT spending priorities, and budget expectations of end-user organizations in 2026. It compares the European and worldwide results of IDC’s Future Enterprise Resiliency and Spending Survey (FERS Survey), Wave 1, conducted from mid-February to early March 2026.

IDC Survey: Cloud Professional Services Usage and Trends in Saudi Arabia, 2026

Jonathan Tullett — Mon, 11 May 2026 04:00:00 GMT

This IDC Survey presents the views of CIOs in Saudi Arabia and the broader Middle East, Türkiye, and Africa (META) region on cloud professional services and their organizations’ related needs for 2026. The document provides high-level insights into organizations’ current service requirements and the technical expertise they demand from cloud services providers. Cloud skills shortages and their potential impact on business operations are also highlighted. Furthermore, the study provides recommendations for addressing current market challenges.

The data presented and analyzed in this report is derived primarily from the META portion of IDC’s Cloud Survey (September 2025), which was conducted across Europe, the Middle East, and Africa. The META subsample comprised 590 decision-makers from organizations with more than 100 employees.

IDC Survey: Cloud Professional Services Usage and Trends in Türkiye, 2026

Derrick Chikanga, Jonathan Tullett — Mon, 11 May 2026 04:00:00 GMT

This IDC Survey presents the views of CIOs in Türkiye and the broader Middle East, Türkiye, and Africa (META) region on cloud professional services and their organizations' related needs for 2026. The document provides high-level insights into organizations' current service requirements and the technical expertise they demand from cloud services providers. Cloud skills shortages and their potential impact on business operations are also highlighted. Furthermore, the study provides recommendations for addressing current market challenges.

The data presented and analyzed in this report is derived primarily from the META portion of IDC's Cloud Survey (September 2025), which was conducted across Europe, the Middle East, and Africa. The META subsample comprised 590 decision-makers from organizations with more than 100 employees.

IDC Survey: IT Services Providers' Performance, Growth Strategies, and Vendor Partnerships in the META Region, 2026

Eric Samuel — Mon, 11 May 2026 04:00:00 GMT

IDC's EMEA Partner Survey, 2025 (Middle East, Türkiye, and Africa responses) was conducted to give IT services providers and technology vendors a data-backed view of how systems integrators across the META region are evolving their performance, capabilities, and ecosystem partnerships, with a specific focus on:

IT services provider performance and growth dynamics, including revenue trajectories, growth bifurcation between leaders and laggards, and the capability factors separating scaling providers from stalled ones
Strategic priorities shaping the next 12–24 months, covering customer success, AI-enabled service delivery, workforce transformation, and the market shifts SIs view as opportunities versus threats
AI capability and delivery maturity across client-facing and internal use cases, including where SIs are building capability, sequencing investments, and confronting skills gaps
The vendor partnership landscape, mapping which technology vendors SIs partner with, rank as strategic, and view as indispensable, alongside the program benefits and friction points that drive partner loyalty or churn
Cloud maturity, consumption economics, and marketplace engagement, including how SIs monetize proprietary IP, co-sell with ISVs, and scale workloads through hyperscaler marketplaces
Actionable implications for both IT services providers seeking to scale next-gen portfolios and technology vendors seeking to deepen SI partnerships across the META region

"The META SI market is bifurcating. With only 14% of respondents growing by over 10% and just 8% running mature AI practices, capability depth, not demand, now decides who scales. Vendors that lead with co-sell, local investment, and AI enablement will lock in the next decade of partnerships." — Associate Research Director Eric Samuel, Services, IDC

国内デジタルビジネスプロフェッショナルサービス市場予測、2026年～2030年

Akira Sugawara — Mon, 11 May 2026 04:00:00 GMT

本調査レポートは、国内デジタルビジネス（DB）プロフェッショナルサービス市場の2025年の実績と、2026年～2030年の市場予測をビジネスサービス、ITサービスの2領域計5種類のサービスセグメント別にまとめたものである。2025年のDBプロフェッショナルサービス市場は、モダナイゼーションの進展やAI（Artificial Intelligence）導入を主たる要因とした活発な需要に支えられ、高い成長を遂げた。2025年以降も5つのサービスセグメントすべての分野で1年当たり2桁パーセントでの高成長が継続し、2030年では4兆円近い市場規模に達するとIDCでは予測している。

「国内デジタルビジネスプロフェッショナルサービス市場では、ITモダナイゼーションとAI導入の強い需要が市場を牽引すると共に、これらの組織変革の流れが本格化し、市場の成長が継続している。長期的な視点では、サービスベンダーはこのような現状を踏まえた上で、アウトカムベース（業務成果／実行結果ベース）のビジネスモデル構築に向けたイニシアティブを進める必要があるであろう」とIDC Japan、AI and Automationのリサーチマネージャーである菅原啓は述べている。