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IDC Survey Spotlight: Are AI Networking Risks and Skills Gaps Driving Enterprises to Prioritize Expertise-Led Strategic Partners?

Leslie Rosenberg — Wed, 25 Feb 2026 05:00:00 GMT

This IDC Survey Spotlight highlights data from IDC's February 2025 Future Enterprise Resiliency and Spending Survey, Wave 10, of 879 decision-makers regarding their priorities, concerns, and expectations for supporting present and future AI agent deployments. This document specifically examines enterprises' biggest network challenges including security vulnerabilities, cost of network upgrades, performance, and skills gaps as well as the characteristics they consider most important when selecting a strategic networking partner to support GenAI and AI agent initiatives.

European Services Forecast, 2025–2029

Matthew Wilkins — Tue, 24 Feb 2026 05:00:00 GMT

This IDC presentation provides the four-year forecast for the European services market and offers insight into the drivers and inhibitors of growth.

"As European organizations continue their journey toward becoming digital businesses in the AI era, they must balance the realities of challenging economic conditions with their desire to invest in transformational technologies that enable them to differentiate and drive competitive advantage," said Matthew Wilkins, research director, European Services, IDC.

IT Managed Services Spending Sentiment in Europe: 2026 Outlook

Francesca Ciarletta — Tue, 24 Feb 2026 05:00:00 GMT

This Market Presentation explores the outlook for IT managed services spending for 2026, emphasizing the evolving sentiment among European organizations. It discusses the primary drivers influencing investment decisions, such as technology adoption, operational efficiency, and resilience. Key services areas, including application management, hosting infrastructure services, and IT outsourcing are examined in terms of their strategic importance and the impact of AI on 2026 anticipated spending. The report concludes with actionable recommendations for IT managed service providers based on the findings. The analysis draws upon the results from IDC’s Future of Enterprise Resilience Survey (FERS) Wave 9, conducted in November 2025, and the EMEA IT Services Survey from August 2025.

Japan IT Services Forecast, 2026–2030

Masaru Muramatsu, Seiichiro Yoshii — Tue, 24 Feb 2026 05:00:00 GMT

This study forecasts the size and growth rates of the Japan IT services market by service segment and industry sector for 2026–2030, based on information and analysis through the end of December 2025.

"In 2025, amid an uncertain economic environment driven by U.S. tariff policies and national security policies, Japan's IT services spending continued to expand. Through 2030, we expect increased investment in application modernization accompanied by business process transformation and in building environments to realize data- and AI-driven organizations. In supporting these initiatives, management of large-scale projects and integration and governance of multiple technology stacks will be critical. IT services vendors will therefore need to strengthen these capabilities, and the importance of developing industry-focused service offerings will become even greater," says Masaru Muramatsu, senior research analyst for Software, Services, and IT Spending at IDC Japan.

国内ビジネスプロセスアウトソーシングサービス市場予測、2026年～2030年

Masaru Muramatsu, Seiichiro Yoshii — Tue, 24 Feb 2026 05:00:00 GMT

本調査レポートは、IDCの定義に基づく日本のビジネスプロセスアウトソーシング（BPO）サービス市場の動向を分析し、市場を構成する4つのサービスセグメント（人事、カスタマーケア、財務／会計、調達・購買）それぞれの予測を要約すると共に、BPOサービス提供事業者に対するIDCの提言を提示する。

「今般ITモダナイゼーションを契機としたビジネスプロセス変革を目指す国内企業が多く見られる。BPOサービスベンダーがこれを成長機会とするためには、ITサービスベンダーとの協業を通じた双方のケイパビリティの融合による、統合的支援が重要となる」とIDC Japan、Software, Services, and IT spendingのシニアリサーチアナリストである村松大は述べている。

IDC Survey Spotlight: What Are Organizations Prioritizing and Which IT Providers Do They Rely on Most for On Premises to Cloud Migrations?

Jasdeep Singh — Mon, 23 Feb 2026 05:00:00 GMT

This IDC Survey Spotlight discusses how organizations migrating applications from on premises to cloud are prioritizing AI readiness, cyber-resiliency, and high-performance infrastructure. Survey results indicate that cloud providers are the most relied-upon partners for migration efforts, followed by IT consulting/system integrator partners.

HP Industry Analyst Security Summit: Setting the Pace for Print Security

Robert Palmer — Fri, 20 Feb 2026 05:00:00 GMT

This IDC Market Note covers HP Inc.'s evolving print security strategy as presented at the HP Industry Analyst Security Summit 2025 in New York City. HP showcased advancements in quantum-resistant hardware, embedded AI, and fleetwide threat intelligence while outlining a strategy to address emerging threats and regulatory mandates.

IDC Market Glance: Payer, 1Q26

Jeff Rivkin — Fri, 20 Feb 2026 05:00:00 GMT

This IDC Market Glance provides a glance at the current makeup of the payer IT landscape, illustrates who some of the major players are, and depicts the segments and structure of the market.

IDC Survey: Asia/Pacific 2026 IT Services Budget Outlook

Pushkaraksh Shanbhag — Fri, 20 Feb 2026 05:00:00 GMT

This IDC Survey includes data from the IDC's 2025 Future Enterprise Resiliency and Spending (FERS) Survey, Wave 9. This survey involved 1,007 enterprise respondents worldwide and 300 from the Asia/Pacific region, and was conducted in November 2025 while IT leaders were firming up their 2026 IT investment plans. This report explores the expectations and intentions of Asia/Pacific respondents relating to economic outlook, tech spending intentions, and investment priorities. The report also offers guidance to technology vendor sales leaders on leveraging the study's findings and insights to enhance the market messaging and sales value proposition communication for their solutions, services, and engagement models.

How Kore.ai Is building the Next Generation of AI Agents in Partnership with Amazon Web Services?

Mikhail Jaura, Dr. William Lee — Thu, 19 Feb 2026 05:00:00 GMT

This IDC Perspective explores how Kore.ai has transformed from a conversational AI provider into a comprehensive full-stack AI agent platform. The analysis details how Kore.ai now delivers scalable, secure, and flexible solutions that automate work, service, and process domains for enterprises worldwide. By leveraging deep technical integrations, strategic partnerships, and an enterprise-grade agent marketplace, Kore.ai empowers organizations to accelerate AI adoption, strengthen governance, and achieve operational efficiency. The document highlights how Kore.ai addresses critical challenges in scalability, compliance, and deployment across diverse IT environments, positioning itself as a strategic enabler for enterprise digital transformation.

"In the race to operationalize AI at scale, the true differentiator is not just technology, it is the ability to orchestrate secure, modular, and cloud-agnostic AI agents that transcend vendor lock-in and regulatory hurdles. Kore.ai's evolution with AWS signals a future in which enterprises can deploy intelligent automation anywhere, without compromise," says Mikhail Jaura, senior research analyst, IDC.