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IDC MarketScape: Worldwide ESG Program Management Services 2023–2024 Vendor Assessment

Dan Versace — Thu, 07 Dec 2023 05:00:00 GMT

This IDC study uses the IDC MarketScape model to provide an assessment of several providers participating in the worldwide ESG program management services market. This IDC MarketScape is an evaluation based on a comprehensive framework and a set of parameters that assesses providers relative to one another and to those factors expected to be most conducive to success in each market during both the short term and the long term.

“As organizational maturity in ESG continues to grow rapidly — pushed by customer sentiment, investor demands, and the inevitability of regulation — more is being asked of professional services vendors. To combat the existential threats posed by climate change and social inequity, vendors and users alike must work together to codevelop solutions, driven by technology, to manage risk, create opportunities for differentiation, and deliver sustainable value.” — Dan Versace, research analyst, ESG Business Services

AI Adoption LATAM Partners Survey

Danielle Ibran — Wed, 06 Dec 2023 05:00:00 GMT

Partners in Latin America have cultivated a mature cloud business model that is repeatable, managed and optimized for efficiency and innovation. Partners are well positioned to navigate the complexities of the Latin American market, offering clients reliability, scalability, and a forward-looking approach to technology solutions. A mature cloud infrastructure provides a robust foundation for AI implementation, enabling partners and their clients to seamlessly integrate advanced technologies into their operations. This, in turn, can lead to increased innovation, improved operational efficiency, and a competitive advantage in the rapidly evolving landscape of AI technologies.

IDC Market Glance: Generative AI Services, 4Q23

Jason Bremner, Jennifer Hamel — Wed, 06 Dec 2023 05:00:00 GMT

This IDC Market Glance provides an overview of the business, IT, and operational technology services vendor landscape for generative AI (GenAI) services segmented by IDC's services foundation markets. This IDC Market Glance shows leading worldwide and regional vendors by share of market revenue, as per IDC's Semiannual Services Tracker, for each foundation market that has GenAI service offerings and/or that is assessed to be using GenAI technologies in its service delivery operations. The vendor landscape presented in this IDC Market Glance is not exhaustive.

IDC Market Glance: Healthcare Ecosystem, 4Q23

Lynne Dunbrack, Jennifer Eaton, Jeff Rivkin, Mutaz Shegewi — Wed, 06 Dec 2023 05:00:00 GMT

This IDC Market Glance provides a landscape view of the key technology markets for 2023. Vendors in each subcategory may evolve and change each year to create a representative collection.

"2023 ushered in digital advancements, including a monumental focus on GenAI, that healthcare as a whole embraced. With the persistence of lower margins, rising costs, labor shortages, and growing expectations from providers, payers, and patients, many are pinning their hopes on technology to scale and sustain innovative strategies for success. While use cases and long-term impact are still up for debate, healthcare is doubling down on its commitment to holistic and accessible care for all and leaning into technology investments aimed at transforming care as we know it." — Lynne A. Dunbrack, group vice president, IDC Health Insights

IDC MarketScape: Worldwide Life Science R&D Strategic Consulting Services 2023 Vendor Assessment

Nimita Limaye — Mon, 04 Dec 2023 05:00:00 GMT

This IDC Health Insights study is a refresher of the life science R&D IDC MarketScape, which has a specific focus on strategic consulting in the life science R&D space. This document seeks to compare major service providers with each other based on criteria that should be important to life science companies when considering the selection of a strategic consulting partner to help provide guidance for strategic, operational, and tactical transformation issues within the R&D space. The IDC MarketScape assessment of strategic consulting outsourcing in life science R&D was previously performed in 2011, 2014, 2016, 2018, and 2021.

Dr. Nimita Limaye, research VP, Life Science R&D Strategy and Technology, IDC, notes, "Ongoing disruption, led by a pandemic, geopolitical turmoil, a recession, and the generative AI wave, have all resulted in a lot of uncertainty for the life sciences industry. As companies try to define the right strategy to forge ahead, they are trying to outline their digital transformation strategy, identify top priority use cases to guide their near-term and long-term IT investment road maps, and revamp their product portfolios while never losing focus on quality, risk, and compliance. The life sciences industry is leaning on its strategic consulting partners to lead the way and prepare their organizations to build digital resiliency and scale growth and innovation in a fast evolving, yet fluid world powered by 'AI everywhere.'"

IDC MarketScape: Worldwide Operations Improvement Consulting Services 2023–2024 Vendor Assessment

Bill Latshaw — Mon, 04 Dec 2023 05:00:00 GMT

This IDC study represents a vendor assessment of the operations improvement consulting services market through the IDC MarketScape model. Operations improvement is consistently one of the largest practice areas for business consulting providers. IDC defines operational consulting practices as the strategy consulting work that takes place prior to deployment of a full BPO/managed services engagement, starting with the major moves the client needs to make for its operations to run smoother. This is the reason behind the term operations improvement. While the providers we evaluated all have capabilities in finance operations, M&S, procurement, and supply chains, there are differences in the depth and approach each provider offers across these elements. The operations improvement consulting providers in this study are all strong performers with their own areas of expertise. Choose a provider that has the capabilities you require, as well as the understanding of the deeper underlying issues and context of your needs, to be more certain of the project's result.

"The field of operations improvement consulting is experiencing significant growth and demand by buyers seeking to take advantage of new technologies and ways of doing business," noted Bill Latshaw, research director, Worldwide Business Consulting Services at IDC. "Businesses across various industries increasingly recognize the importance of optimizing their operations to remain competitive and efficient in the market. Operations improvement providers are instrumental in helping organizations streamline their processes, reduce costs, and enhance overall productivity for now and the future."

What Is AI's Impact on Recruiting?

Alicia Mokwa — Sun, 03 Dec 2023 05:00:00 GMT

This IDC Survey Spotlight highlights the impact of AI on recruiting. Recruiting is one of the top areas AI can bring an immediate impact on HR organizations' time savings, cost savings, and efficiency gains for the complete HR department including HR managers and HR employees. The opportunity is exceptional for recruiting vendors and agencies to completely reshape their products with new innovation while taking the market by storm since 34% are planning to invest soon. This information is from IDC's AIPath Survey in November 2022 (n = 1,970 overall and n = 177 across the HCM market, processes, and use cases). The survey was conducted across 28 industries, 7 enterprise application markets, and over 200 industry use cases of which AI's impact on recruiting is showcased here.

McKinsey Analyst Event 2023: Whispering a Little Bit Louder

Fri, 01 Dec 2023 05:00:00 GMT

This IDC Market Perspective provides IDC’s views, learnings, perspectives, and advice after attending McKinsey’s global analyst summit held on September 18 and 19, 2023, in New York City. This document discusses touring the company’s Innovation & Learning Center in Newark, New Jersey, and listening to a wide array of speakers — including clients — who covered a series of sessions ranging from innovation and partners/alliances/acquisitions to GenAI and decarbonization.

“McKinsey pulled the curtain back just enough to provide analysts with a unique vantage point of the firm,” said Erin Hichman, research manager, Digital Business Professional Services at IDC. “What we found is a services provider much more dynamic and hands on than the McKinsey of the 20th century. Innovation is deeply embedded in the core of the firm, and the relationships McKinsey has with its clients are deep, holistic, and long lasting throughout the engagement and beyond.”

STC Group Profile

Mervin Miemoukanda — Fri, 01 Dec 2023 05:00:00 GMT

This IDC Vendor Profile offers an overview of one of the leading telecom operators in Saudia Arabia and the wider Middle East. IDC assessed STC Group's portfolio and strategy for the digital services market (e.g., cloud services, IoT, data analytics).

Why Office Page Volumes Will Continue to Decline

Phil Sargeant — Fri, 01 Dec 2023 05:00:00 GMT

This IDC Market Perspectives provides a technology outlook, examining how the page volume market is changing and the consequent impact on the leading print providers. It identifies the main reasons pages will continue to contract and examines opportunities for print services providers in the current print infrastructure.

"Although many employees have now returned to the office post-pandemic, the number of times they set foot in the workplace per week is lower compared with the same period pre-pandemic, and when factors such as digitization, the sustainable impact of print, and the costs of print are taken into account, then print volumes will inevitably continue to slide, albeit slower than originally anticipated, but the main result is a negative impact on print."