rssservices

IDC Survey: 4Q25 Services Budget Outlook — Canada Versus Worldwide Comparisons

Sreenivas Duvvuri Venkata, Jason Bremner — Wed, 18 Mar 2026 04:00:00 GMT

This IDC Survey examines the IT services budget outlook for 2026 as of December 2025, comparing the views of Canadian IT leaders with those of respondents worldwide in our entire sample. IDC’s Global Technology Thought Leadership Group conducts a monthly survey (IDC’s Future Enterprise Resiliency and Spending Survey) to understand IT leaders’ perspectives on a variety of topics. In December 2025, IDC connected with IT leaders around the world to gain insight into how they weighed the impact of potential economic/geopolitical disruptions in 2026 on their IT spending plans for 2026. In total, 879 IT executives from North America, Europe, and Asia/Pacific were surveyed in IDC’s December 2025 Future Enterprise Resiliency and Spending Survey, Wave 10.

IDC Survey: Mailroom Survey: Digital Mailroom Trends

Robert Palmer — Wed, 18 Mar 2026 04:00:00 GMT

This IDC Survey examines the results of specific data from IDC’s 2025 Mailroom Management and Services Survey. IDC conducted a U.S.-based survey with companies to evaluate trends in mailroom management and operations. The goal of the survey was to understand current conditions and challenges in mailroom operations, adoption trends around mailroom outsourcing and digital mail, benefits and barriers to adoption of digital mailroom solutions, and ongoing trends around digital versus printed mail. This survey examines respondent perspectives regarding the ongoing transition to digital mailroom solutions.

IDC Survey Spotlight: How Are Customers Allocating Their Spend in 2026?

Rob Brothers — Tue, 17 Mar 2026 04:00:00 GMT

This IDC Survey Spotlight examines how enterprise IT spending is rebalancing after years of being dominated by other areas. As cloud and third-party providers assume more operational responsibility, organizations are redirecting capital and talent toward innovation and new investments. This reflects a strategic shift toward modernization and near-term to midterm efficiency.

IDC Survey Spotlight: How Are Customers Thinking About IT Talent and Staffing in 2026?

Rob Brothers — Tue, 17 Mar 2026 04:00:00 GMT

This IDC Survey Spotlight examines how organizations recognize that gaps in IT skills are becoming an important limitation on their ability to innovate. This creates a clear opportunity for partners to step in, helping companies assess their strengths and weaknesses and provide targeted support where internal capabilities fall short.

IDC Survey Spotlight: In Which Areas Do Managed Service Providers Deliver the Greatest Value to Enable Organizations’ Public Cloud Strategies?

Francesca Ciarletta — Tue, 17 Mar 2026 04:00:00 GMT

This IDC Survey Spotlight analyses the role that managed service providers play in enabling European organizations' use of public cloud IaaS and PaaS. The analysis is based on IDC's European IT Services Survey, conducted in September 2025 among respondents from 700 organizations across Europe.

IDC Survey Spotlight: What Drives North American Clients' Willingness to Pay for AI-Powered Project Services?

Erin Hichman — Tue, 17 Mar 2026 04:00:00 GMT

This IDC Survey Spotlight examines how North American buyers evaluate pricing for AI-powered services, with a focus on project-oriented services. It highlights the key factors influencing willingness to pay and the primary obstacles affecting purchasing decisions. This IDC Survey Spotlight draws on survey findings to outline how AI is reshaping pricing expectations and buyer behavior across services engagements.

Survey methodology

The findings are based on IDC's AI-Powered Services Pricing Model Survey, conducted in November 2025, among 503 respondents in the United States and Canada. Participants represent a range of industries and organizations with 500 to over 10,000 employees.

The survey explored buyer expectations for AI-enabled project-oriented, managed, support, and engineering services, including the role of pricing in vendor selection, expectations around premiums versus discounts, drivers of pricing tolerance, and preferred pricing models.

IDC Survey Spotlight: What Key Factors Must Engineering Services Providers Position and Commit to, so They Can Realize Higher Premium Pricing for Their AI Services Offering?

Mukesh Dialani — Tue, 17 Mar 2026 04:00:00 GMT

This IDC Survey Spotlight leverages data from IDC's AI-Powered Services Pricing Model Survey, conducted in November 2025. Respondents were asked about the role their legal organization plays in selecting the pricing model for AI-powered services from external providers. The North America sample size of 503 respondents included participants from the United States and Canada, from a variety of industries and organization sizes ranging from 500 employees to 10,000+ employees. There were 111 engineering services respondents in the survey. Specifically, this IDC Survey Spotlight highlights the factors that influence these customers' responses and showcases their willingness to pay a premium pricing based on various factors for AI-enabled engineering services.

IDC Survey: Digital Business Services Priorities of Organizations in the UAE, 2026 — Part 1

Eric Samuel — Tue, 17 Mar 2026 04:00:00 GMT

This IDC study provides IT services providers in the UAE with actionable guidance on:

Supporting client transformation toward digital maturity and strategic integration in the UAE market
Identifying technology investment priorities, including AI, security, and innovation, and understanding their impact on business outcomes
Aligning their offerings with evolving client needs and market trends in digital business and innovation

The report provides insights into:

The current state and maturity of digital business models in the UAE
The strategic integration of digital initiatives within corporate structures
The key areas of technology investment and their influence on client competitiveness, differentiation, and growth

NSWのITモダナイゼーション支援の動向と戦略

Masaru Muramatsu — Tue, 17 Mar 2026 04:00:00 GMT

本調査レポートは、独立系システムインテグレーターであるNSW（本社：東京都渋谷区）が、中期経営計画において注力分野の一つとするITモダナイゼーションビジネスの動向と戦略の最新状況について考察したものである。

「NSWの体系化された段階的ITモダナイゼーション手法は、レガシーシステムのITモダナイゼーションにおいて企業が抱えるリスク低減や効率化といった課題に対応し、企業の保有する技術的負債の解消を促進することが期待される。NSWは「技術的負債の解消」から「デジタルビジネス化」まで支援サービスを拡張、体系化することで、企業のデジタルビジネス化に貢献できるであろう」とIDC Japan、Software, Services, and IT spendingのシニアリサーチアナリストである村松大は述べている。

The Entry-Level Squeeze on ICT Workforce and the Importance of Keeping a Graduate Talent Pipeline

Leonardo Freitas — Tue, 17 Mar 2026 04:00:00 GMT

This IDC Market Note examines the current state of play for entry-level jobs in ICT. AI-driven automation is shrinking entry-level ICT roles, threatening the graduate talent pipeline and long-term workforce sustainability. As employers demand job-ready, AI-fluent hires but cut junior positions, organizations risk eroding knowledge transfer and innovation. Strategic redesign of early-career pathways, including AI-era apprenticeships and structured learning, is essential to maintain capability, resilience, and leadership. Protecting entry-level talent is now a critical imperative for ICT firms navigating generative AI's disruption.

"As AI erases entry-level ICT roles, are we risking a 'missing generation' of talent — and undermining the very foundations of future innovation and leadership?" said Leonardo Freitas, research manager, IDC's Employee Experience Management Strategies.