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Enterprises Turn to Their Global Systems Integrator Partners for Managed Services for Connectivity Solutions

Leslie Rosenberg — Wed, 21 Aug 2024 04:00:00 GMT

This IDC Survey Spotlight highlights data from IDC's July 2024 Future of Enterprise Resiliency and Spending Survey, Wave 6, of 844 IT decision-makers. This IDC Survey Spotlight specifically discusses why organizations turn to global systems integrators for managed services for connectivity solutions.

Japan Enterprises' IT Governance Challenges in Their Group Management, 2024

Go Suzuki — Wed, 21 Aug 2024 04:00:00 GMT

This IDC Perspective describes the state of "IT governance" that supports the progression of digital business (DB) and digital transformation (DX) among Japanese companies (tech buyers = end-user companies) that have multiple bases, branches, affiliates, and group companies both domestically and globally. In this document, "IT governance" is defined not simply as a management task, but as "activities ranging from planning to evaluation/improvement in the strategy, investment, environment implementation, human resources, security, and so forth, of IT/DX in corporate operations". In addition, we limited the target areas of IT governance to the following five areas and conducted questionnaire surveys and interviews (with two companies): (1) IT/DX strategy planning and progression, (2) IT investment planning and evaluation, (3) IT environment installation/implementation/development/maintenance/operation, (4) data utilization and management, and (5) information security assurance and improvement.

As a result, although it is still insufficient, about half of the Japanese companies with multiple group companies recognize the need for IT governance in each of the five areas and are making progress in addressing this issue. However, while attempting to further develop digital business by leveraging the synergistic effects of having group companies, it is necessary to simultaneously advance IT governance to support this.

To achieve this, says Go Suzuki, research manager at Tech Buyer, IDC Japan, recommends that "digital business progression, digitalization/systemization, and IT governance must be pursued together, and IT governance must be achieved through the company's comprehensive strengths".

This is the English translation of the Japanese document IDC #

Adopting New Technologies and Innovations into the Flow of Work

Bill Latshaw — Mon, 19 Aug 2024 04:00:00 GMT

This IDC Perspective discusses strategies for integrating GenAI and other new technologies into organizations, focusing on managing the spectrum of employee acceptance from enthusiastic adopters to active dissenters. It emphasizes the importance of aligning new technologies with natural workflows to enhance efficiency, productivity, and innovation. The document introduces the dissenter/promoter index as a tool for categorizing employee adoption types and offers advice on engaging different workforce segments to maximize technology adoption and effectiveness.

"Embracing new technology like GenAI requires understanding the spectrum of adopters from eager promoters to staunch dissenters for successful technological integration." — Bill Latshaw, research director, Business Consulting Services at IDC

European IT Services Market Share, 2023: Services Market Remains Stable Despite Unrelenting Headwinds

Milan Kalal, Matthew Wilkins — Mon, 19 Aug 2024 04:00:00 GMT

This IDC Market Share examines how the market shares of Europe's largest IT services providers evolved in 2023. It also analyzes market developments and dynamics throughout the year.

"The European IT services market experienced more reserved growth in 2023, expanding 4.7% year on year. Concerns about the coming economic slowdown, or even a recession, and mounting geopolitical tensions reshaped organizations' appetite for large transformation projects; they tightened their spending and focused on cost efficiencies and improving processes. Looking forward, we see decent opportunities for services firms helping their clients become digitally capable or otherwise providing support to adapt to changing market environments and stay competitive." — Senior Research Manager Milan Kalal, IDC European Services Group

European Network Consulting and Integrations Services Forecast, 2022–2028: After COVID-19 and the Supply Chain Crisis, Back to Normal and GenAI

Bruno Teyton — Mon, 19 Aug 2024 04:00:00 GMT

This IDC Market Forecast assesses the network consulting and integration services market in Europe in 2023 and forecasts market developments until 2028. Based on IDC's technology forecasts and IDC's Services Tracker, combining a bottom-up and top-down approach, it details market sizes by technology. It highlights growth drivers and inhibitors and presents key points for technology suppliers to consider.

"The European NCIS market had a very successful 2023, with accelerated digital initiatives and supply chain pressure easing. As networking is the foundation of successful transformation plans, organizations will continue to invest in new technologies, improve network operations and resilience, and explore the benefits and use cases of GenAI. The NCIS market will continue to grow in 2024 and beyond. On the downside, as organizations 'digest' previous investments and implement cautious investment strategies in a tough macroeconomic and geopolitical context, we expect a slowdown in 2024, especially in the networking equipment segment," said Bruno Teyton, associate vice president, European Networks and Life-Cycle Services team.

GenAI Spend, Services, and Keys to Success

Gerry Murray — Mon, 19 Aug 2024 04:00:00 GMT

This IDC FERS survey assesses expectations for GenAI spending, the need for external services, and the keys to success with early initiatives.

IBM Middle East & Africa Analyst Roundtable 2024: Focus on Innovation Aligned with the Nation’s Growth Agenda

Eric Samuel, Manish Ranjan, Nitesh Rathi, Suraj Godse — Mon, 19 Aug 2024 04:00:00 GMT

This IDC Market Perspective discusses the IBM Middle East & Africa Analyst Roundtable 2023, which was held in Dubai. IBM showcased its commitment to driving digital transformation in the region through AI and hybrid cloud solutions, emphasizing its alignment with the nation's growth agenda. The event highlighted IBM's strategies, including leveraging technology partnerships and the IBM Garage for innovation, to support enterprise clients and significant sectors like government, underlining IBM's focus on fostering an innovation ecosystem and enhancing regional competitiveness through technology.

"In a world where digital transformation is paramount, IBM's AI-powered hybrid cloud platform emerges as a beacon of innovation in the MEA region. By leveraging cutting-edge technologies and fostering strong partnerships, IBM not only aligns with the growth agenda of MEA nations, but also sets a standard for driving business value and technological advancement. This strategic focus underscores the importance of embracing AI and hybrid cloud solutions to stay ahead in today's fast-paced digital landscape." — Associate Research Director Eric Samuel, IDC

IDC Innovators: Middle East and Türkiye Generative AI Technologies, 2024 — Part 2

Melih Murat, Ayse Kaptanoglu, Nitesh Rathi, George Ayad — Mon, 19 Aug 2024 04:00:00 GMT

This report series highlights IDC’s recognition of innovative product and services companies in the GenAI domain across the Middle East and Türkiye, focusing on Magnoos, Lucidya, Navid, M42, KoçDigital, and the Technology Innovation Institute (TII). There are a number of initiatives underway within the AI ecosystem to build Arabic language–based foundation models, embed GenAI into existing products, and build professional and managed services capabilities. These efforts are collectively setting new standards in leveraging GenAI to address regional challenges around sovereignty, privacy, and security, thus enabling an accelerated path to driving regional innovation.

“GenAI is a catalyst for regional innovation with global impact. Our analysis highlights M42, Lucidya, KoçDigital, Navid, Magnoos, and the Technology Innovation Institute. These companies are not only enhancing their AI solution delivery capabilities but also setting benchmarks in their markets by integrating AI into their core strategies. They are developing GenAI professional services, GenAI-embedded business applications, and foundation models to meet global demand and address regional security, privacy, and sovereignty concerns. This report series showcases how regional challenges are being transformed into innovation-driven opportunities with both a regional and global impact.” — Melih Murat, associate research director, IT services and software, Middle East, Türkiye, and Africa, IDC

Worldwide Managed Cloud Services Deal Penetration for the IT Outsourcing Services Market, 2019–2023

David Tapper — Mon, 19 Aug 2024 04:00:00 GMT

This IDC Market Perspective discusses the worldwide managed cloud services deal penetration in the IT outsourcing (ITO) services market for 2019–2023.

"The collective impact of changing customer needs and sourcing strategies as well as increasing competitive threats from public cloud providers is placing enormous pressure on managed SPs to make significant adjustments to their business models to ensure that they can continue growing and winning managed cloud services deals," says David Tapper, program vice president, Outsourcing and Managed Cloud Services at IDC. "Ensuring success will require that managed SPs develop a differentiated strategy, build a new operating model, utilize critical partnerships for digital transformation, leverage the strengths in supporting multicloud operations, implement a robust governance structure, create a matrix management function to support use of public cloud providers, and incorporate an end-to-end risk management function."

Worldwide and U.S. Discrete Testing Services Forecast, 2024–2028

Peter Marston — Mon, 19 Aug 2024 04:00:00 GMT

This IDC study presents forecasts of spending (customer expenditures) for the testing services market for 2024–2028. This study includes advice to providers of testing services, an analysis of key market and industry trends by importing market, key market drivers and inhibitors, significant market developments, and highlights of key changes from the prior forecast. This study also updates the previous forecast published in Worldwide and U.S. Discrete Testing Services Forecast, 2023–2027 (IDC #US51097521, August 2023).

"Application portfolio growth and modernization, combined with business transformation imperatives, buoy testing services demand and growth," explains Pete Marston, research director of Worldwide Intelligent Application Services, IDC. "Transformation initiatives and elevated technical complexities resulting from implementing and integrating new applications into the portfolio will continue to lead organizations to seek out third parties for expertise, tools, guidance, and execution across a variety of testing services."