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Charting HR's Role in AI Transformation Readiness

Zachary Chertok — Tue, 28 Oct 2025 04:00:00 GMT

This IDC Perspective discusses AI transformation that means that workers are no longer bound to static applications of their skills within rigidly defined, role-based remits. The breakdown of static and codified process management means that HR and LOB leaders need to rethink performance to be instructive and collaborative rather than just measured and managed — it also means that HR leaders need to take charge of how to operationalize AI within the workforce toward realizing its full potential.

"AI transformation is strategic, operational, and data driven, and current executive calls for AI deployment are not reflecting the transitional needs of the first two components," says Zachary Chertok, senior research manager, Employee Experience, IDC. "Modernizing HR leaders have an opportunity to take the lead on organizational AI transformation by setting the strategy for and managing the transitioning and enablement of the workforce for an AI-infused future. HR will need to expand its digital skills footprint, but the outcome will be a true and value-achieving partnership between AI and humans."

IDC FutureScape: Worldwide Services 2026 Predictions

Tue, 28 Oct 2025 04:00:00 GMT

This IDC FutureScape forecasts a transformative shift in global IT and business services, driven by modular, AI-enabled platforms, agentic AI, tech stack modernization, and quantum computing, fundamentally altering service delivery, pricing models, workplace dynamics, and enterprise strategies for competitive advantage and value realization.

"As modular, AI-native services redefine IT delivery, the real question is: Will your enterprise lead the next wave of outcome-driven transformation or be left measuring yesterday's value in a rapidly agentic world?" — Bill Latshaw, research director, Business Consulting Services

Market Analysis Perspective: South Africa Hosting Services, 2025

Derrick Chikanga — Tue, 28 Oct 2025 04:00:00 GMT

This IDC Market Analysis Perspective (MAP) provides an overview of the South African hosting services market and evaluates the impact of current and future enterprise demand trends. The report provides insights into trends affecting service adoption, the competitive landscape, and customer needs. This MAP also provides guidance for hosting service providers seeking to address customer needs and gain a competitive edge.

Worldwide Private 4G/5G Networks Managed Services and Professional Services Forecast, 2025–2029

Pahul Singh, Leslie Rosenberg, Jitesh Bhayani — Tue, 28 Oct 2025 04:00:00 GMT

This IDC presentation analyzes the private 4G/5G networks managed services and professional services market worldwide by region from 2024 to 2029.

"While the private 4G/5G networks market continues to expand, it's clear that growth is not keeping pace with earlier expectations. A combination of high deployment costs, evolving tariff structures, and ongoing macroeconomic uncertainty is tempering the momentum. That said, the long-term potential remains intact — especially as enterprise digital transformation accelerates and regulatory frameworks mature." — Pahul Singh, senior research analyst, IDC's Mobile and IoT Communications Services

国内ITサービス市場産業分野別予測アップデート、2025年～2029年

Masaru Muramatsu — Tue, 28 Oct 2025 04:00:00 GMT

本調査レポートは、2025年9月末までの情報分析を基に、国内ITサービス市場の2025年～2029年の市場規模および成長率をサービスセグメント別および産業分野別に予測している。

「2025年は流動的な米国関税政策の中、国内ITサービス支出の拡大が続いている。2029年に向け、AI（Artificial Intelligence）駆動型組織への変革支援の重要性はいっそう高まる。当該支援ではテクノロジー実装に留まらず、組織人材の変革など多面的な支援能力が求められる。ITサービスベンダーが単独で対応するには限界があり、専門知見を持つパートナーとの連携が不可欠である。支援企業のターゲティングを前提に、自社に不足する領域を補う専門ベンダーとの協業、さらに顧客企業との戦略的提携や合弁会社設立の検討が重要となる」とIDC Japan、Software & Servicesのシニアリサーチアナリストである村松大は述べている。

HP Inc. Business Update: AI Is Front and Center

Jacqui Hendriks — Mon, 27 Oct 2025 04:00:00 GMT

This IDC Market Perspective reviews HP Inc.'s FY25 to date and its EMEA business performance. It includes highlights from HP Amplify 2025 that focused on an AI-enabled portfolio, updates to its HP Amplify partner program, the market movements of Apogee — one of HP's Amplify Power partners in Europe — and a snapshot of European partners' opinions of its channel program.

"HP Inc.'s business spans the consumer, home/hybrid, office, and production environments. As office print volumes decline, HP Inc. is successfully improving the financial health of its Printing business, successfully improving profitability," said Jacqui Hendriks, associate research director, IDC European Print Vendor Transformation Strategies. "AI is at the core of the vendor's own operational transformation and the evolution of its Personal Systems and Printing business. Its overall portfolio supports businesses transitioning to digital, but HP Inc. needs to ensure that it is attracting channel partners that can support a wide range of services, alongside implementing intuitive tools to help its partners to more easily develop new business."

IDC MarketScape: Gulf Countries AI Professional Services 2025 Vendor Assessment

Melih Murat, Eric Samuel, Mufasir Yousuf — Mon, 27 Oct 2025 04:00:00 GMT

This IDC study provides a vendor assessment of the 2025 Gulf Cooperation Council (GCC) artificial intelligence professional services market using the IDC MarketScape model. This is the first time IDC has conducted a regional assessment of this market, and it comes as an extension of the global assessment completed in 2025. The regional assessment leverages a framework used in the global version. Unlike the global assessment, the regional analysis excludes business and managed services, focusing solely on IT project and support services while assessing the professional service capabilities of providers in the GCC.

"As GCC enterprises move AI from isolated experiments to the heart of their businesses, the real question is no longer if, but how fast and how well, they can scale, govern, and realize measurable impact. The race is on — not just for technology, but also for business transformation. Accordingly, customers' expectations of services partners are rising steadily, requiring them to develop relevant capabilities while pursuing a strategy that sustains their role as trusted advisors." — Melih Murat, associate research director, artificial intelligence, Middle East, Türkiye, and Africa, IDC

"Some organizations are pursuing an innovation-led MVP approach, building AI centers of excellence, investing in governance, and experimenting with solutions every six months. They typically prefer AI services providers with design thinking, a holistic business vision, and strong vendor partnerships. Others prioritize the implementation of proven use cases, engaging partners with large industry-specific libraries that meet their immediate needs while continuously expanding their offerings. Across both groups, there is growing interest in agentic AI, which is currently in exploration with a few initial deployments." — Eric Samuel, associate research director, IT services, Middle East, Türkiye, and Africa, IDC.

Dentsu Stands at a Crossroads as It Considers the Fate of Its International Business

Douglas Hayward — Fri, 24 Oct 2025 04:00:00 GMT

This IDC Market Note shares an overview of where Dentsu stands as it considers the fate of its international business. Dentsu announced its 1H25 results on August 14, 2025. Net revenue was flat (0.2% decline) in organic terms at ¥562 billion ($3.8 billion), versus a 1.8% organic decline in 1H24. Japan grew 5.3% in 1H25: The issue is the continued decline of the business outside Japan. Dentsu is clearly at a critical turning point, where a momentous decision must be made about the future of the non-Japanese business.

IDC MarketScape: North America Cloud-Enabled and SaaS Learning Management Systems in Higher Education 2025 Vendor Assessment

Matthew Leger, Ravikant Sharma — Fri, 24 Oct 2025 04:00:00 GMT

The IDC study evaluates North American higher education cloud-enabled and SaaS learning management systems, highlighting market shifts driven by digital transformation, AI adoption, and evolving student expectations. It analyzes vendor strengths, challenges, and strategic positioning, offering guidance for technology buyers on selection, implementation, and long-term LMS evolution. The report emphasizes the importance of interoperability, scalability, responsible AI, and robust support, as institutions seek agile, future-ready platforms to meet academic and operational demands.

"At the heart of higher education is the teaching and learning experience, and learning management systems are central to delivering effective instruction. The shift to online and hybrid learning, as well as the acceleration of AI developments in recent years, has catalyzed a massive transformation in the LMS market as institutions reimagine learning experiences, students demand more personalized instruction and return on investment, and the higher education industry shifts program offerings to meet the needs of an evolving economy and workforce." — Matthew Leger, senior research manager, worldwide education and edtech digital strategies, IDC

IDC MarketScape: Worldwide AI-Enabled Service Parts Management Applications 2025 Vendor Assessment

Aly Pinder — Fri, 24 Oct 2025 04:00:00 GMT

This IDC study uses the IDC MarketScape model to assess technology vendors participating in the AI-enabled service parts management applications market. The study also explores the emergence of AI-enabled applications in the aftermarket and its impact on the service supply chain.

"In the race to deliver exceptional service outcomes, AI is not just a tool. It's the catalyst transforming reactive support into predictive, proactive partnerships," says Aly Pinder, research vice president, Aftermarket Services Strategies, IDC. "Success will be measured on a scale that values quality service experiences that can be delivered at scale and during every customer interaction. Ensuring the service team has the right service part to deliver every time will be the determining factor for differentiation and excellence."