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Market Forecast: Saudi Arabia IT Services Forecast, 2026–2030

Eric Samuel, Uzair Mujtaba — Thu, 09 Jul 2026 04:00:00 GMT

This IDC Market Forecast covers the 2025–2030 forecast for Saudi Arabia's IT services market across its three primary and 11 foundation markets. It examines how Vision 2030 priorities, regulatory change, and enterprise AI adoption are reshaping demand, with managed services and consulting capturing the fastest growth. The analysis quantifies a roughly 9% CAGR, dissects segment-level drivers and inhibitors, and sets out the capability investments and go-to-market priorities technology suppliers need to compete through 2030.

"Saudi Arabia's IT services market is expected to enter a cyclical trough in 2026, not a structural one. Sovereign cloud activation, PDPL enforcement, and Vision 2030 delivery momentum provide a durable demand floor, and IDC projects the market to recover toward double-digit growth from 2028 as cloud environments operationalize and AI investment frameworks mature," said Eric Samuel, associate research director, Services at IDC.

Colocation Providers Embrace AI-Driven Operations: Navigating the Intelligent Datacenter Era

Olga Yashkova — Wed, 08 Jul 2026 04:00:00 GMT

This IDC Market Note discusses the rapid integration of AI technologies by colocation providers to optimize datacenter operations, addressing rising infrastructure complexity, energy costs, and talent shortages. AI-driven solutions are transforming cooling, maintenance, capacity planning, and security, creating a performance gap between early adopters and laggards. While legacy monitoring tools remain rules based, new AI-native layers are emerging, with leading operators such as Equinix and Digital Realty pioneering advanced initiatives. The sector faces both risk and opportunity as it moves toward fully autonomous, AI-managed datacenter environments. "Colocation is no longer just about space and power; AI is transforming datacenters from passive infrastructure into intelligent, self-optimizing engines of competitive advantage," says Olga Yashkova, research manager, Worldwide Telecommunications Services, IDC.

IDC MarketScape: Worldwide Mailroom Solutions and Services 2026 Vendor Assessment

Robert Palmer — Wed, 08 Jul 2026 04:00:00 GMT

This IDC study assesses the market for mailroom solutions and services among the most prominent global vendors and identifies their strengths and challenges. This assessment discusses both quantitative and qualitative characteristics that position vendors for success in this important market. This IDC study is based on a comprehensive framework to evaluate mailroom solutions and services, including standalone capabilities suitable for self-managed environments and outsourced mailroom services.

"As enterprises accelerate their shift to hybrid work models, the mailroom is emerging as a critical enabler of digital transformation, moving from a back-office cost center to an intelligent intake hub that drives speed, compliance, and operational resilience," says Robert Palmer, research VP, IDC's Imaging Domain. "Organizations should partner with mailroom solutions providers that combine physical and digital mail capabilities with AI-driven automation, robust governance frameworks, and seamless enterprise integration to ensure secure, efficient, and auditable information flows across distributed workforces."

IDC Survey: IT Services Providers Performance, Growth Strategies, and Vendor Partnerships in South Africa, 2026

Eric Samuel, Jonathan Tullett — Wed, 08 Jul 2026 04:00:00 GMT

This IDC EMEA Partner Survey, 2025 (South Africa responses) was conducted to give IT SPs and technology vendors a data-backed view of how systems integrators (SIs) across South Africa are evolving their performance, capabilities, and ecosystem partnerships, with a specific focus on:

IT SP performance and growth dynamics, including revenue trajectories, growth bifurcation between leaders and laggards, and the capability factors separating scaling providers from stalled ones
Strategic priorities shaping the next 12–24 months, covering customer success, AI-enabled service delivery, workforce transformation, and the market shifts that SIs view as opportunities versus threats
AI capability and delivery maturity across client-facing and internal use cases, including where SIs are building capability, sequencing investments, and confronting skills gaps
Vendor partnership landscape, mapping which technology vendors SIs partner with, rank as strategic, and view as indispensable, alongside the program benefits and friction points that drive partner loyalty or churn
Cloud maturity, consumption economics, and marketplace engagement, including how SIs monetize proprietary IP, co-sell with ISVs, and scale workloads through hyperscaler marketplaces
Actionable implications for both IT SPs seeking to scale next-gen portfolios and technology vendors seeking to deepen SI partnerships across South Africa

Market Share: Worldwide IT Consulting Services Shares, 2025

Jason Bremner — Wed, 08 Jul 2026 04:00:00 GMT

This IDC presentation provides the market shares for leading vendors in the worldwide IT consulting services market. This IDC presentation also provides insights into vendors, events, and trends that shaped the market and vendor performance.

“The IT consulting market saw lower-than-expected constant currency revenue growth in 2025. The top 15 vendors collectively increased their market share. The EMEA market grew the fastest, followed by Asia/Pacific and Japan, then the Americas.” — Jason Bremner, research vice president, IT Consulting and Systems Integration Services, IDC

The Third Wave: Why Agentic AI Will Expand the Worldwide Services Market

Lars Goransson, Linus Lai — Wed, 08 Jul 2026 04:00:00 GMT

This IDC Market Perspective argues that agentic AI will expand the worldwide IT services market, drawing on IDC's Worldwide Black Book Live Edition to trace the demand expansion pattern across the enterprise resource planning (ERP), cloud, and agentic AI waves and quantify the growth trajectory through 2029. It explains the mechanisms by which productization, lower buy thresholds, a continuous operations layer, and outcome alignment drive net positive demand across all three services foundation markets, and maps where transition pressure concentrates by subsegment and provider archetype. For services firm executives, this Market Perspective identifies five connected shifts in delivery, expertise codification, pricing, internal operations, and ecosystem partnerships that determine which firms capture the margin expansion side of a structurally enlarging market, and which do not.

"Agentic AI is shifting IT services from labor-led delivery to platform-led, outcome-based models. The result is an expanding services market, not a contracting one. Each great enterprise technology wave has enlarged the worldwide services market, and agentic AI is the third such wave. In all three services foundation markets, the net impact of agentic AI on services spending is positive: transformation demand, platform-enabled outcomes, and new buyer segments outweigh delivery automation and per-unit price compression. Transition pressure is real but is concentrated in commodity, effort-priced work and in firms that have not yet reshaped delivery, pricing, and their internal operating model. Services firm executives who complete those five shifts should land on the margin expansion side of a structurally expanding market. The pace is moderate, but the direction is decisive: The market keeps expanding through the transition while the bear case predicts contraction. Those who do not should expect margin contraction even as the market grows around them." — Lars Goransson, vice president, Worldwide Services Research, IDC

IDC Survey: IT Services Providers Performance, Growth Strategies, and Vendor Partnerships in the UAE, 2026

Eric Samuel — Tue, 07 Jul 2026 04:00:00 GMT

The IDC’s 2025 EMEA Partner Survey (UAE responses) was conducted to give IT services providers and technology vendors a data-backed view of how systems integrators (SIs) across the UAE are evolving their performance, capabilities, and ecosystem partnerships, with a specific focus on:

IT service providers’ performance and growth dynamics, including revenue trajectories, growth bifurcation between leaders and laggards, and the capability factors separating scaling providers from stalled ones
Strategic priorities shaping the next 12 to 24 months, covering customer success, AI-enabled service delivery, workforce transformation, and the market shifts SIs view as opportunities versus threats
AI capability and delivery maturity across client-facing and internal use cases, including where SIs are building capability, sequencing investments, and confronting skills gaps
Vendor partnership landscape, mapping which technology vendors SIs partner with, rank as strategic, and view as indispensable, alongside the program benefits and friction points that drive partner loyalty or churn
Cloud maturity, consumption economics, and marketplace engagement, including how SIs monetize proprietary IP, co-sell with ISVs, and scale workloads through hyperscaler marketplaces
Actionable implications for both IT services providers seeking to scale next-gen portfolios and technology vendors seeking to deepen SI partnerships in the UAE

Market Forecast: Worldwide IT Operations Management Software Forecast, 2026–2030

Shannon Kalvar — Tue, 07 Jul 2026 04:00:00 GMT

This IDC presentation projects that the worldwide IT operations management software market will grow from $26.0 billion in 2025 to $51.6 billion in 2030, with a five-year CAGR of 14.7%. This growth will be led by cloud services with an 18.9% five-year CAGR, with the EMEA region seeing the most robust growth (16.2% five-year CAGR) over the forecast period. Primarily, this growth is driven by the rapid, complexification of IT management across all workload types and disciplines as applications shift to include agentic architecture approaches to solving business needs.

"Intelligent operations across the multitude of disciplines needed to run the IT estate will define success as we re-architect the digital estate to embrace ephemeral, agentic applications," said Shannon Kalvar, senior research director, Enterprise Systems Management, Enterprise Client Platforms, Observability, and AIOps, IDC.

Market Forecast: Worldwide and U.S. IT Outsourcing Services Forecast, 2026–2030

David Tapper — Tue, 07 Jul 2026 04:00:00 GMT

This IDC presentation provides IDC's forecast and spending for the worldwide and U.S. IT outsourcing services market for the 2026–2030 period. It also updates the previous forecast published in Worldwide and U.S. IT Outsourcing Services Forecast, 2025–2029 (IDC #US52144525, June 2025).

"Fundamental changes in enterprise sourcing strategies for managed cloud services driven primarily by increased competition from public cloud providers but also due to increased adoption of AI is placing intense pressure on managed SPs to change to their businesses to stay competitive. Consequently, success for managed SPs requires that they clearly define roles of partners, invest in proprietary IP, and determine market position as either orchestrator or provider of niche capabilities." — David Tapper, program vice president, Outsourcing and Managed Cloud Services, IDC.

Cisco Cloud Control: Can the Harness Become the Agentic Operating Plane ITOps Needs?

Archana Venkatraman — Thu, 02 Jul 2026 04:00:00 GMT

This IDC study analyzes Cisco Cloud Control, presented at Cisco Live 2026 as a new platform of record designed to simplify complex IT operations without sacrificing depth. Cisco Cloud Control is Cisco's attempt to turn four decades of product breadth into a single operating plane for the agentic era. It unifies networking, security, AI infrastructure, observability, and collaboration alongside third-party tools under one login, one view, and one operating model shared by human teams and AI agents, with identity and policy built into the control path rather than bolted on.

"Cisco Cloud Control is a credible attempt to turn portfolio breadth into an operating plane for the agentic era. Its key differentiation is the harness itself, with identity, policy, and enforcement built into the control path rather than bolted onto a dashboard. That is what lets agents act on real systems without breaking them and with human-in-the-loop for trust," says Archana Venkatraman, senior research director, Observability, AIOps and agentic governance, IDC.