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Customer Care BPO Vendor Profile: Strategic Evolution of TELUS Digital

Sreenivas Duvvuri Venkata — Tue, 01 Sep 2026 04:00:00 GMT

This IDC Vendor Profile examines TELUS Digital, a provider of digital customer experience services that span customer experience management, digital and IT solutions, AI and data services, and trust and safety. The company works across the customer journey, pairing AI-fueled technology with expert teams to support both customer and employee experiences for global and digitally native brands. TELUS Digital, a wholly owned subsidiary of TELUS Corporation, serves more than 600 clients from a delivery network that reaches across the Americas;, Europe, the Middle East, and Africa; and Asia/Pacific (APAC).

IDC Market Glance: Digital Business AI Services in Japan, 3Q26

Akira Sugawara — Tue, 01 Sep 2026 04:00:00 GMT

本調査レポートは、「Digital Business AI Services」に関して、国内における主要ベンダーのマップを提供するものである。Digital Business AI Services市場を「AI business services」「Digital engineering」「AI IT services」「Technology providers with AI services offerings」の4つのセグメントに分類し、各セグメントおよびサブセグメントの定義を提供している。

IDC Survey: 2Q26 Services Budget Outlook — Worldwide and Europe Comparisons

Matthew Wilkins — Tue, 01 Sep 2026 04:00:00 GMT

This IDC Survey explores the economic outlook, IT spending priorities, and budget expectations of end-user organizations in 2026. It compares the European and worldwide results of IDC’s Worldwide Future Enterprise Resiliency and Spending (FERS) Survey Wave 3, conducted in May 2026.

IDC Survey: AI MFP Survey Results — Customer Perception of AI MFP Features and Benefits

Robert Palmer — Tue, 01 Sep 2026 04:00:00 GMT

This IDC Survey examines the results of IDC’s 2026 AI MFP Survey. IDC conducted a U.S.-based survey of business decision-makers to assess how organizations perceive, evaluate, and prioritize artificial intelligence capabilities in multifunction peripherals (MFPs) and document workflow environments.

The survey aimed at providing clarity on organizational interest in AI-enabled MFP features, perceptions of the business value AI can deliver across document-centric processes, purchasing considerations and pricing expectations for AI-enabled devices, and the factors influencing adoption.

This study explores customer perceptions of AI MFP features and benefits, looking at issues such as pricing receptivity, security and compliance, document-handling features, operational benefits, and potential impact on MFP fleet strategies.

IDC Survey Spotlight: How Should Managed Service Providers Optimize the Value of Hyperscaler Partnerships in Provisioning Managed Services, Particularly with the Increased Use of AI and Agentic AI?

David Tapper — Mon, 31 Aug 2026 04:00:00 GMT

This IDC Survey Spotlight highlights the results from the following question posed to 820 respondents and firms with 1,000+ employees across multiple countries and industries, as part of IDC's 2026 Worldwide Managed Services Survey: "Partnerships between managed service providers and public cloud providers: Which two of the following best reflect the value your organization would expect when using partnerships between managed service providers and public cloud providers/hyperscalers (e.g., AWS, Google Cloud, Microsoft Azure)?" This IDC Survey Spotlight then highlights the investments that managed service providers (SPs) need to pursue to optimize their partnerships with not just hyperscaler partners but all service provider partners including AI model providers and tool providers, such as implementing robust governance that uses an autonomous operations management platform; incorporating standardized IP-based, proprietary platforms; and providing integration across the partnership ecosystem.

IDC Survey Spotlight: Is Implementation Services Spending Shrinking Relative to Application Software Spending?

Jason Bremner — Mon, 31 Aug 2026 04:00:00 GMT

This IDC Survey Spotlight examines how spending on external services to implement enterprise applications has changed over time. We looked at a series of surveys on IT professional services from 2016 to 2025 to determine the trend in average services-to-application software spending ratio over that time period. The document leverages data collected from respondents in North America, Asia/Pacific, and Western Europe.

IDC Survey Spotlight: What Are Organizations Doing About Rising AI Skills and Talent Shortages?

Gina Smith, PhD — Mon, 31 Aug 2026 04:00:00 GMT

This IDC Survey Spotlight explores how 924 global IT and business leaders are responding to AI skills and talentshortages. The data is drawn from the IDC's recent Future Enterprise Resiliency and Spending Survey (FERS), Wave 4.

IDC Survey Spotlight: What Key Investments Must Managed Service Providers Pursue to Mitigate Challenges That Organizations Face in Utilizing Not Just Cloud Capabilities But Cloud with AI?

David Tapper — Mon, 31 Aug 2026 04:00:00 GMT

This IDC Survey Spotlight highlights the results from the following question posed to 820 respondents and firms with 1,000+ employees across multiple countries and industries, as part of IDC's 2026 Worldwide Managed Services Survey: "Top cloud challenges: Which two of the following are the most significant cloud challenges your organization faces that managed service providers need to address?" This IDC Survey Spotlight then highlights the investments that managed service providers (SPs) need to pursue to mitigate the challenges organizations face in not only using cloud but also using cloud with AI, including implementing a sovereign risk committee with compliance engineering, integrating AI and IoT with managed services, and creating a robust FinOps practice.

IDC Survey Spotlight: Where Are Manufacturers Prioritizing OT Investment Dollars in the Next Years?

Lorenzo Veronesi — Mon, 31 Aug 2026 04:00:00 GMT

This IDC Survey Spotlight provides insight from the manufacturing sample of the IDC's IT/OT Integration Survey 2026, July 2026. This Survey Spotlight highlights where discrete and process manufacturers' investment strategies converge and where differences emerge.

IDC Survey: AI MFP Survey Results — MPDS Customer Perception and Adoption Plans for AI MFP

Robert Palmer — Mon, 31 Aug 2026 04:00:00 GMT

This IDC Survey presents findings from IDC’s U.S. AI MFP Survey, conducted in May 2026, examining customer perceptions and adoption plans for AI-infused multifunction printers (MFPs). The presentation covers factors driving AI technology selection, current AI adoption levels in print and document workflows, and the capabilities and integration requirements organizations expect from AI MFPs.

The presentation further examines how organizations evaluate AI MFP performance, including success metrics, deployment model preferences, and product line expectations, providing MFP vendors and technology suppliers with a data-grounded view of where the U.S. market currently stands and what will shape purchasing decisions in AI-capable print infrastructure going forward.