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Market Analysis Perspective: Worldwide Systems Integration Services, 2026

Jason Bremner — Fri, 18 Sep 2026 04:00:00 GMT

This IDC Market Analysis Perspective provides insight into the current and future state of the systems integration (SI) services market. It includes an overview of the current market landscape, a technology buyer perspective, a market outlook, and IDC's advice for technology suppliers/service providers.

"The systems integration services market is entering a new wave of IT professional services spending, driven by the implementation of enterprise AI. Agentic AI will expand the worldwide professional services market in the low-to-mid single digits, with the systems integration market reaching $215 billion by 2030. While annual growth may be more modest than the peak growth years in the ERP and cloud implementation waves between 2000 and 2025, the structural demand for professional services will fuel market growth, not contraction through 2030 and beyond," says Jason Bremner, Research vice president, IT Consulting and Systems Integration Services.

Market Share: Worldwide and U.S. Managed Print and Document Services and Basic Print Services Shares, 2025

Robert Palmer — Fri, 18 Sep 2026 04:00:00 GMT

This IDC presentation examines the 2025 market shares of the leading vendors in the Managed Print and Document Services and Basic Print Services market.

The contractual print and document services market declined in 2025 as organizations grappled with geopolitical conflict, lingering trade tensions, and tightening financial conditions. As has been the case over the past few years, the market for basic print services (BPS) continues to give ground to MPDS as businesses gain experience with contractual print services and advance in print and document maturity. In 2025, BPS revenue dipped 4%, while MPS revenue was essentially flat year-over-year.

"Balancing print modernization with tightening budgets is one of the toughest calls IT leaders face today, as economic headwinds and geopolitical uncertainty force a harder look at every technology investment. Organizations can no longer justify upgrading print infrastructure for its own sake. The business case hinges on demonstrating measurable cost savings, reducing security risks, meeting security compliance and sustainability objectives, and driving operational efficiency," says Robert Palmer, Research Vice President, Imaging, Printing, and Document Solutions.

The Ninth Annual KPMG Tech and Innovation Symposium — The AI Reckoning Gets Real: Sovereignty, Trust, and the Shift from Use Cases to Transformations

Bill Latshaw — Fri, 18 Sep 2026 04:00:00 GMT

This IDC Market Perspective synthesizes the cross-cutting themes of the Ninth Annual KPMG Tech and Innovation Symposium, where the enterprise AI conversation moved past adoption questions into the harder work of building, securing, powering, and governing AI at scale. Sovereignty, token economics, agent trust, energy limits, and workforce design surfaced repeatedly as connected capital allocation decisions rather than separate IT initiatives. The document gives technology leaders clear decision-making evidence on what has changed, why it matters now, and where to focus next.

“Enterprises spent two years proving AI works. The next two are about proving it scales, and that means confronting power, silicon, and trust as one problem. Navigate those choices together, and you gain an edge; treat them separately, and you inherit exposure,” says Bill Latshaw, research director, Worldwide Business Consulting Services, IDC.

IDC's Worldwide Global Capability Center Services Taxonomy, 2026

Sreenivas Duvvuri Venkata — Thu, 17 Sep 2026 04:00:00 GMT

This IDC study provides a detailed description of IDC's Worldwide Global Capability Center (GCC) Services Taxonomy. GCC services describe the third-party services an enterprise engages to plan, establish, operate on a transitional basis, and mature an enterprise-owned, insourced capability center. In this study, GCC services draws on multiple foundation and competitive service markets and is intended to be applied through an extraction approach rather than treated as a standalone foundation market. The qualifying test is that a service builds, transforms, or enables a capability the client owns and insources, or runs a center under an arrangement that carries a transfer option.

This IDC Taxonomy establishes qualification criteria for GCC services. It also defines boundaries and exclusions to preserve the insourcing-versus-outsourcing distinction by excluding business process outsourcing (BPO), managed, and professional services delivered and owned entirely by a provider, and staff augmentation with no transfer intent. It organizes the market into four segments, namely advisory, build, run, and transform. Three horizontal layers cut across all four segments: the functions a center supports, the engagement and operating models that structure the work, and the provider-owned platforms, accelerators, agents, and reusable IP that enable it.

The study also includes service-level definitions, buyer and policy-maker context, and segment-level guidance to support consistent application of the taxonomy across services domains and to underpin future IDC research and extraction-based sizing.

"The GCC services market is being reshaped by three forces: agentic technology, a reset of GCC mandates, and rising expectations of value. What makes the market distinctive is that providers are paid to build capability the client will ultimately own and run itself," said Sreenivas Duvvuri Venkata, senior research analyst, Worldwide Global Capability Center and Agentic Business Process Outsourcing Services at IDC. "Transfer intent is a critical element of this IDC Taxonomy, and it is what separates GCC services from outsourcing. As agentic AI resets the head count logic that built the captive model, buyers and providers need a shared vocabulary for what is actually being bought."

Market Analysis Perspective: Worldwide IT Consulting Services, 2026

Jason Bremner — Thu, 17 Sep 2026 04:00:00 GMT

This IDC Market Analysis Perspective provides insight into the current and future state of the worldwide IT consulting services market. It includes an overview of the current market landscape, a technology buyer perspective, a market outlook, and IDC's advice for technology suppliers / service providers.

"The year 2026 is an inflection point for the IT consulting services market as agentic AI drives a wave of new demand and spending growth in IT strategy and operations consulting through 2030. At the same time, the traditional value equation in IT consulting is shifting from a project-oriented, time-and-materials business model built on expertise domains to a value equation based on providing technology insights and enabling business impact and financial and operational outcomes, supported by the consulting provider's actions and intellectual property platforms. The net effect is that IT consulting service market will experience heightened pressure on the supply side of the market as overall demand moderates," said Jason Bremner, research vice president, IT Consulting and Systems Integration Services, IDC.

Caylent: Delivering Full-Life-Cycle AWS Services Through an AI-First, Agentic Delivery Model

Eren Eser, Jennifer Thomson — Wed, 16 Sep 2026 04:00:00 GMT

This IDC Vendor Profile analyzes Caylent, an AI-first AWS Premier Tier Services Partner and Anthropic Preferred Services Partner. The document examines the company's history, strategy, service offerings, delivery model, partnerships, and differentiators, as well as future opportunities and challenges. It is part of a series covering global cloud professional services providers and is relevant to buyers of cloud strategy, migration, modernization, generative AI and agentic AI, managed services, and customer experience transformation services on AWS, as well as to financial investors and other stakeholders that shape the evolution of the cloud services market.

IDC Market Glance: Japan Professional Security Services, 3Q26

Yoriyuki Yamashita — Tue, 15 Sep 2026 04:00:00 GMT

本IDC Market Glanceは、「Japan Professional Security Services」の現状を簡潔に視覚的に示すことを目的とした市場全体の構造を可視化したレポートである。本プレゼンテーションは、企業経営者、プロダクトマネージャー、市場調査担当者、アナリストリレーションズ担当者が、全体の市場またはエコシステムの構造を理解し、市場機会・事業機会・パートナーシップ機会を評価し、市場における自社のポジションを把握するために活用できるものである。

Market Analysis Perspective: Worldwide Enterprise Network Consulting and Integration Services, 2026

Leslie Rosenberg — Tue, 15 Sep 2026 04:00:00 GMT

This IDC Market Analysis Perspective provides insight into the current and future state of the worldwide enterprise network consulting and integration services (NCIS) market. It includes an overview of the current market landscape, a technology buyer perspective, a market outlook, and IDC's advice for technology suppliers/service providers.

"The enterprise network will continue to rise in importance as high-speed, low-latency performance becomes a requirement for success in the agentic AI era. These demands, coupled with increased network complexity and skill scarcity, require that organizations leverage resources from their NCIS partners to accelerate successful network initiatives," said Leslie Rosenberg, research vice president, Network Life-Cycle and Infrastructure Services at IDC.

Market Analysis Perspective: Worldwide Hybrid IT Infrastructure Consulting and Integration Services, 2026

Leslie Rosenberg — Tue, 15 Sep 2026 04:00:00 GMT

This IDC Market Analysis Perspective provides insight into the current and future state of the Hybrid IT Infrastructure Consulting and Integration Services market. It includes an overview of the current market landscape, a technology buyer perspective, a market outlook, and IDC's advice for technology suppliers/service providers.

"As AI moves into the enterprise market, organizations will need to expertly design, architect, build, and deploy AI-ready infrastructure to support their AI workloads across public, colocation, and on-premises locations, ensuring their infrastructure is secure, compliant, cost-effective, and highly performant to meet the demands of AI. Professional services firms have developed methodologies, tools, and expertise to enable their customers to accelerate their AI initiatives regardless of deployment model," says Leslie Rosenberg, VP Research, IDC.

Market Forecast: Worldwide and U.S. Managed Print and Document Services and Basic Print Services Forecast, 2026–2030

Robert Palmer — Tue, 15 Sep 2026 04:00:00 GMT

This IDC presentation provides the five-year forecast for the managed print and document services and basic print services market and delivers insights into the drivers and inhibitors of growth.

"Ongoing economic and geopolitical uncertainty continues to weigh on IT budgets and dampen growth across the managed print and document services market. Yet this same pressure is pushing businesses to modernize print environments, adopt AI-driven capabilities, and embrace the emerging AI MFP. These investments will help stabilize the market as organizations balance cost discipline with long-term efficiency gains." — Robert Palmer, research vice president, Imaging, Printing, and Document Solutions, IDC