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IDC ProductScape: Worldwide AI-Enabled Service Parts Management, 2026

Aly Pinder — Thu, 12 Mar 2026 04:00:00 GMT

The IDC ProductScape offers a comprehensive guide on the key functionalities of service parts management, featuring products from Baxter Planning, IBM, IFS, KloudGin, Oracle, PTC, Syncron, and Tavant. The status of each functionality is categorized as fully supported, partially supported, partner provided, road map, or not supported, aiding technology purchasers in quickly identifying which vendors align with their changing requirements.

Microsoft Azure Datacenter: Strategic Insights from Onsite Tour in Jakarta

Dr. William Lee — Thu, 12 Mar 2026 04:00:00 GMT

This IDC Market Note discusses how Microsoft's Jakarta, Indonesia, datacenter tour highlighted the company's evolution from deploying regional cloud capacity toward architecting long-lived, sovereign, and AI-ready cloud infrastructure for Indonesia. Microsoft's Indonesia Central Cloud Region marks a strategic shift toward sovereign, inference-led, and power-disciplined AI infrastructure. Designed for regulated workloads and local AI inference, the Jakarta facility integrates sustainability, grid alignment, and talent development as core principles. This approach reflects broader trends in Asia/Pacific, emphasizing compliance, energy realities, and ecosystem readiness, positioning Jakarta as a durable platform for AI-driven growth and a model for future hyperscale expansion in emerging markets.

IDC Survey Spotlight: European Managed Service Providers and AI: Are They Leading or Lagging?

Francesca Ciarletta — Wed, 11 Mar 2026 04:00:00 GMT

This IDC Survey Spotlight analyzes the European managed services providers (MSPs) current AI business maturity according to IDC's maturity model framework. The analysis is based on the Europe, Middle East, and Africa (EMEA) Partners survey, which collected responses from 154 partners that identified their business model primarily as that of a managed service provider, conducted in August 2025.

IDC Survey: Mailroom Survey — Trends in Mailroom Management and Operations

Robert Palmer — Tue, 10 Mar 2026 04:00:00 GMT

This IDC Survey examines the results of specific data from IDC's 2025 Mailroom Management and Services Survey. IDC conducted a United States–based survey with companies to evaluate trends in mailroom management and operations. The goal of the survey was to understand current conditions and challenges in mailroom operations, adoption trends around mailroom outsourcing and digital mail, benefits and barriers to adoption of digital mailroom solutions, and ongoing trends around digital versus printed mail. This survey examines respondent perspectives regarding trends in mailroom management and operations.

Orange Business Partners with Tech Mahindra for International Growth and Improved Efficiency

Chris Barnard, Bruno Teyton — Tue, 10 Mar 2026 04:00:00 GMT

IDC ProductScape: Worldwide AI-Enabled Aftermarket/Service Life-Cycle Management Platforms, 2026

Aly Pinder — Fri, 06 Mar 2026 05:00:00 GMT

The IDC ProductScape offers a comprehensive guide on the key functionalities of aftermarket and service life-cycle management platforms, featuring products from Atheer, Baxter Planning, IBM, IFS, KloudGin, Microsoft, Oracle, PTC, Salesforce, SAP, ServiceNow, Syncron, and Tavant. The status of each functionality is categorized as fully supported, partially supported, partner provided, road map, or not supported, aiding technology purchasers in quickly identifying which vendors align with their changing requirements.

IDC Survey Spotlight: What Is the Role of Legal in Pricing Model Selection for AI-Powered Services?

Jennifer Hamel — Thu, 05 Mar 2026 05:00:00 GMT

This IDC Survey Spotlight examines data from IDC Syndicated Survey 2025: AI-Powered Services Pricing Model Survey, conducted in November 2025. Respondents were asked about the role their legal organization plays in selecting the pricing model for AI-powered services from external providers. The North America sample size of 503 respondents included participants from the United States and Canada, from a variety of industries and organization sizes ranging from 500 employees to 10,000+ employees.

IDC Survey Spotlight: How Is the Transition to Flexible Working Models Impacting Mail and Customer/Employee Communications?

Robert Palmer — Wed, 04 Mar 2026 05:00:00 GMT

This IDC Survey Spotlight examines data collected from IDC's 2025 Mailroom Management and Services Survey. IDC conducted a U.S.-based survey that evaluated trends in mailroom management and operations. The goal of the survey was to understand current conditions and challenges in mailroom operations, adoption trends around mailroom outsourcing and digital mail, benefits and barriers to adoption of digital mailroom solutions, and ongoing trends around digital versus printed mail. This Survey Spotlight examines respondent perspectives regarding the impact of flexible work policies (hybrid work) on the transition to digital mail.

IDC Survey: 2025 Enterprise Communications Services Survey — Enterprise Networking Trends

Courtney Munroe — Mon, 02 Mar 2026 05:00:00 GMT

The IDC Survey provides key trends on the current usage of enterprise wide area networking in the United States, Canada, and the United Kingdom as well as related priorities and challenges. AI-driven analytics, network performance, and security remain key enterprise priorities. Security risks, hybrid multicloud architectures, and skills gaps are pushing enterprises to rely more heavily on managed services.

IDC Survey: 4Q25 Services Budget Outlook-Worldwide and Europe Comparisons

Matthew Wilkins — Mon, 02 Mar 2026 05:00:00 GMT

This IDC Survey explores the economic outlooks, IT spending priorities, and budget expectations of end-user organizations in 2025. It compares the European and worldwide results of IDC's Future Enterprise Resiliency and Spending (FERS) Survey, Waves 8 and 9, conducted in October and November 2025.