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Digital Business Professional Services in the Age of Agentic Work: Ecosystems, Talent, and Operating Models

Erin Hichman — Fri, 27 Feb 2026 05:00:00 GMT

This IDC Perspective discusses how AI is fundamentally reshaping digital business professional services, driving a rapid transition from labor-led models to AI-augmented, platform-driven, and agentic delivery. Providers that can industrialize AI responsibly and demonstrate real business impact will capture a disproportionate share of transformation spend. For buyers, evaluating partners on platform maturity, governance, and operating model is critical to long-term success.

"Very soon, AI-native delivery will be the competitive norm—organizations that act now to embed AI into their core operations and partner with providers who can deliver at scale will set the pace for the industry." — Erin Hichman, research manager, Digital Transformation Professional Services, IDC

IDC Survey Spotlight: How Are IT Providers Looking to Gain Insights to Improve Their Datacenter Facilities’ Operational Performance?

Andrew Buss, Luis Fernandes — Fri, 27 Feb 2026 05:00:00 GMT

This IDC Survey Spotlight focuses on IT stakeholders' priorities in terms of monitoring, managing, and disclosing information about datacenter facility operations. It provides a perspective centered on the type of core business offered by the respondent's company.

The report is based on IDC's Datacenter Facilities and Operations Survey, conducted in January 2026 among 320 respondents globally.

IDC Survey Spotlight: Is Modular Datacenter Infrastructure Becoming the Dominant Architecture by 2027, and How Fast Can It Scale?

Olga Yashkova — Fri, 27 Feb 2026 05:00:00 GMT

This IDC Survey Spotlight examines the current and projected adoption of modular datacenters within enterprise on-premises environments. The document contains data from IDC's January 2026 Datacenter Facilities and Operations Survey. It highlights the present distribution of modular footprint, expected expansion by 2027, regional adoption trends, and typical build timelines compared with traditional datacenter construction.

IDC AI Infrastructure Forum 2026, Japan：AIファクトリー、ハイパースケール、分散配備で転換期を迎える国内データセンター動向

Mimei Ito — Thu, 26 Feb 2026 05:00:00 GMT

本Web Conference Proceeding: Tech Buyerは、IDC Japan、Software, Services, and IT Spendingのリサーチマネージャーである伊藤未明による講演の内容をプレゼンテーションスライドと音声ファイルによって提供するものである。

国内ではハイパースケーラーによる急ピッチなDC（Datacenter）増設が続く中、AI（Artificial Intelligence）インフラの設置ニーズが拡大してDCャパシティに対する需要拡大はさらに加速している。こうしたITインフラの変化によって、データセンター市場では今何が起こっているのかを解説する。

Konica Minolta Europe's Video Solution Services: Focused on Delivering Core Business Value

Jacqui Hendriks — Thu, 26 Feb 2026 05:00:00 GMT

This IDC Vendor Profile explores the development of Konica Minolta Europe's Video Solution Services (VSS) business. IDC last wrote about this business in 2023, highlighting how video surveillance has evolved to become an important enabling technology of physical security. While Konica Minolta's global business has experienced divestment and repositioning of its market focus, VSS continues to thrive as a focused growth business in Europe and other regions.

IDC Survey Spotlight: Are AI Networking Risks and Skills Gaps Driving Enterprises to Prioritize Expertise-Led Strategic Partners?

Leslie Rosenberg — Wed, 25 Feb 2026 05:00:00 GMT

This IDC Survey Spotlight highlights data from IDC's February 2025 Future Enterprise Resiliency and Spending Survey, Wave 10, of 879 decision-makers regarding their priorities, concerns, and expectations for supporting present and future AI agent deployments. This document specifically examines enterprises' biggest network challenges including security vulnerabilities, cost of network upgrades, performance, and skills gaps as well as the characteristics they consider most important when selecting a strategic networking partner to support GenAI and AI agent initiatives.

European Services Forecast, 2025–2029

Matthew Wilkins — Tue, 24 Feb 2026 05:00:00 GMT

This IDC presentation provides the four-year forecast for the European services market and offers insight into the drivers and inhibitors of growth.

"As European organizations continue their journey toward becoming digital businesses in the AI era, they must balance the realities of challenging economic conditions with their desire to invest in transformational technologies that enable them to differentiate and drive competitive advantage," said Matthew Wilkins, research director, European Services, IDC.

IT Managed Services Spending Sentiment in Europe: 2026 Outlook

Francesca Ciarletta — Tue, 24 Feb 2026 05:00:00 GMT

This Market Presentation explores the outlook for IT managed services spending for 2026, emphasizing the evolving sentiment among European organizations. It discusses the primary drivers influencing investment decisions, such as technology adoption, operational efficiency, and resilience. Key services areas, including application management, hosting infrastructure services, and IT outsourcing are examined in terms of their strategic importance and the impact of AI on 2026 anticipated spending. The report concludes with actionable recommendations for IT managed service providers based on the findings. The analysis draws upon the results from IDC’s Future of Enterprise Resilience Survey (FERS) Wave 9, conducted in November 2025, and the EMEA IT Services Survey from August 2025.

Japan IT Services Forecast, 2026–2030

Masaru Muramatsu, Seiichiro Yoshii — Tue, 24 Feb 2026 05:00:00 GMT

This study forecasts the size and growth rates of the Japan IT services market by service segment and industry sector for 2026–2030, based on information and analysis through the end of December 2025.

"In 2025, amid an uncertain economic environment driven by U.S. tariff policies and national security policies, Japan's IT services spending continued to expand. Through 2030, we expect increased investment in application modernization accompanied by business process transformation and in building environments to realize data- and AI-driven organizations. In supporting these initiatives, management of large-scale projects and integration and governance of multiple technology stacks will be critical. IT services vendors will therefore need to strengthen these capabilities, and the importance of developing industry-focused service offerings will become even greater," says Masaru Muramatsu, senior research analyst for Software, Services, and IT Spending at IDC Japan.

国内ビジネスプロセスアウトソーシングサービス市場予測、2026年～2030年

Masaru Muramatsu, Seiichiro Yoshii — Tue, 24 Feb 2026 05:00:00 GMT

本調査レポートは、IDCの定義に基づく日本のビジネスプロセスアウトソーシング（BPO）サービス市場の動向を分析し、市場を構成する4つのサービスセグメント（人事、カスタマーケア、財務／会計、調達・購買）それぞれの予測を要約すると共に、BPOサービス提供事業者に対するIDCの提言を提示する。

「今般ITモダナイゼーションを契機としたビジネスプロセス変革を目指す国内企業が多く見られる。BPOサービスベンダーがこれを成長機会とするためには、ITサービスベンダーとの協業を通じた双方のケイパビリティの融合による、統合的支援が重要となる」とIDC Japan、Software, Services, and IT spendingのシニアリサーチアナリストである村松大は述べている。