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IDC MarketScape: Worldwide AI-Enabled Aftermarket/Service Life-Cycle Management Platforms 2025 Vendor Assessment

Aly Pinder — Thu, 18 Sep 2025 04:00:00 GMT

This IDC study uses the IDC MarketScape methodology to evaluate the capabilities and strategies of aftermarket technology vendors for 2025. The study highlights the transformative role of AI, including generative and agentic AI, in modernizing aftermarket service operations.

"Generative AI, AI, and agentic AI are reshaping aftermarket service, breaking down silos, enabling seamless dataflow, and driving transformative efficiency and customer satisfaction across the service life cycle," says Aly Pinder, research vice president, Aftermarket Services Strategies, IDC. "The future of service innovation lies in AI-enabled ecosystems that redefine operational excellence and strategic outcomes."

2025 IT Services Insights: Business-Led Technology Transformation in the Middle East and Africa Manufacturing Sector

Mervin Miemoukanda — Wed, 17 Sep 2025 04:00:00 GMT

This IDC Market Presentation utilizes data from multiple proprietary IDC surveys to provide business and technology-related IT services insights specific to the manufacturing sector across the Middle East and Africa region (MEA).

IDC’s research spanned MEA — including Bahrain, Egypt, Kuwait, Oman, Qatar, Saudi Arabia, South Africa, Türkiye, and the United Arab Emirates — to ensure a regionally diverse and representative perspective.

The report aims to equip IT services providers with actionable insights for engaging the manufacturing sector in MEA. It delivers targeted analysis and IDC recommendations across key focus areas, including business transformation priorities and technology investments in AI, cloud services, and IT security — critical pillars that are driving business value in the region’s banking, financial services, and insurance (BFSI) landscape.

The Evolution and Expansion of Global Capability Centers in India

Neha Gupta — Wed, 17 Sep 2025 04:00:00 GMT

This IDC Market Perspective highlights the accelerating evolution and expansion of GCCs globally, as they shift from traditional cost arbitrage and support functions toward becoming innovation-driven hubs integral to enterprise digital transformation and strategic growth. The GCC ecosystem now spans thousands of centers, housing millions of skilled professionals, leveraging advanced technologies, and embedding deeper into corporate innovation agendas. Despite this progress, bottlenecks remain around talent management, regulatory complexity, and scaling operational excellence. "GCCs are evolving albeit with bottlenecks, and tech vendors have a role to play — they face a huge opportunity to support and guide GCCs through their transformation journey from cost centers to innovation hubs," says Neha Gupta, Senior Research Manager, IDC. "This pivotal role for technology providers will be critical in enabling GCCs to sustain competitive advantage and realize their full strategic potential in an increasingly complex global business landscape," adds Gupta.

IDC MarketScape: Canadian AI Services 2025 Vendor Assessment

Jason Bremner, Sreenivas Duvvuri Venkata — Tue, 16 Sep 2025 04:00:00 GMT

This IDC study represents a vendor assessment of the Canadian artificial intelligence (AI) services market through the IDC MarketScape model. This assessment discusses both quantitative and qualitative characteristics that explain success in the AI services market. This IDC MarketScape covers a variety of vendors participating in the AI services space. The evaluation is based on a comprehensive and rigorous framework that assesses vendors relative to the criteria and to one another, and it highlights the factors expected to be the most influential for success in the market in both the short term and the long term.

"AI is changing the way organizations approach technology in Canada across paradigms. More companies, today, are looking to strengthen their IT backbone to scale AI programs and derive value from their investments.AI is gaining traction as a means to address age-old concerns around productivity, in addition to remaining competitive in the global economy," says Sreenivas Duvvuri Venkata, research analyst, Enterprise Services at IDC. "Service providers are playing a critical role as a success partner for Canadian companies, acting as a sounding board for innovation, a driver of value at scale, and a no-nonsense reality check, as needed."

The Rise, Fall, and Revival of EdTech: Where to Next?

Ravikant Sharma, Matthew Leger — Tue, 16 Sep 2025 04:00:00 GMT

This IDC Perspective analyzes the evolving edtech sector and offers data-driven insights into ecosystem transformation. It guides product and marketing leaders in navigating market shifts, identifying growth opportunities, and preparing for future trends. The report concludes with actionable recommendations to help institutions make informed, strategic decisions on effective edtech adoption and long-term competitiveness.

"Edtech has moved from pandemic-driven hype to a posthype reality in which AI is no longer a feature but core infrastructure. The winners will be those that embed AI responsibly into trusted ecosystems, prove measurable student outcomes, and deliver flexible, resilient platforms that guarantee learning continuity and enable seamless shifts between physical and digital modes. Features do not win markets anymore. Trust, transparency, and alignment with institutional goals do," says Ravi Kant Sharma, research director, IDC Asia/Pacific Government and Education Worldwide Insights.

2025 U.S. Dealer Channel Support Programs Assessment Index

Keith Kmetz, Robert Palmer — Mon, 15 Sep 2025 04:00:00 GMT

This IDC study evaluates the various offerings provided to the office equipment channel by its OEM partners. This study takes survey responses from office equipment dealers to establish a framework that evaluates and measures the OEM offering from this channel's perspective.

This study's assessment framework focuses on nine (update) major criteria that include:

Financial
Marketing
Sales/Support
Office Print Hardware
Software/Solutions
Print Services
Portfolio Adjacencies
Operations
Business Transformation

Under each major criteria, there are four to six subcriteria that dealers rated their OEM partners.

"IDC's 2025 U.S. Dealer Channel Support Programs Assessment Index special study articulates the 'voice of the channel' as it pertains to the strengths and vulnerabilities of all major printer/copier OEMs," said Keith Kmetz, program vice president for Imaging, Printing, and Document Solutions research at IDC. "Office equipment dealers evaluated OEMs that they work with on 45 key industry criteria. IDC used this criterion to compare how OEMs were rated by dealers versus an industry average benchmark."

Brother's New Value Print Program Plus Simplifies MPS Entry for Dealers

Robert Palmer — Fri, 12 Sep 2025 04:00:00 GMT

This IDC Market Note highlights Brother's recent introduction of the Value Print Program Plus (VPP+) for dealers. Specifically, Brother has enhanced the program by providing free access to a cloud-based device monitoring and management platform called 3manager. Brother has worked to integrate its products directly with 3manager to provide a platform that simplifies entry into managed print services (MPS).

New Vasion Product Launch Accelerates and Illustrates Direction

Tim Greene, Geoffrey Wilbur — Fri, 12 Sep 2025 04:00:00 GMT

This IDC Market Note highlights some of the important features of the recent Vasion software release. The release has tools and capabilities that should appeal to Vasion's users and to the company's partners.

2025 IT Services Insights: Business-Led Technology Transformation in the Middle East, Türkiye, and Africa Government Sector

Derrick Chikanga, Eric Samuel — Thu, 11 Sep 2025 04:00:00 GMT

This IDC Survey draws on data from multiple IDC surveys to deliver business and technology-related IT services insights specific to the government sector across the Middle East, Türkiye, and Africa (META).

The research spans multiple META countries, including Bahrain, Egypt, Kuwait, Oman, Qatar, Saudi Arabia, South Africa, Türkiye, and the United Arab Emirates, ensuring a regionally diverse and representative perspective.

The report is designed to equip IT services providers with actionable insights for engaging government organizations in the META region. It delivers targeted analysis and IDC recommendations across key focus areas, including business transformation priorities and technology investments in AI, cloud services, IT infrastructure, and IT security — critical pillars driving business value in the region’s government sector.

Asia/Pacific Enterprise Cloud Architecture Preferences and Infrastructure Modernization Priorities, 2025

Pushkaraksh Shanbhag — Thu, 11 Sep 2025 04:00:00 GMT

This IDC Survey presents insights from the IDC’s Asia/Pacific IT and Business Services Sourcing Survey, 2H25. The survey of 560 Asia/Pacific enterprises was designed to identify key regional trends around the sourcing of a diversity of cloud platforms, IT services, and digital infrastructure. Specifically, this report helps build understanding of trends around multicloud and hybrid cloud adoption and enterprise priorities, the state of hybrid cloud in Asia/Pacific, key requirements of enterprises on their hybrid cloud journey, vendor types of importance to enterprise cloud strategy, and infra modernization priorities of enterprises filtered by vendor types identified as most important to cloud strategy.