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Ricoh Intelligent MPS: A Blueprint for Customer-Centric Managed Print Services

Robert Palmer — Thu, 12 Feb 2026 05:00:00 GMT

This IDC Market Perspective discusses Ricoh's Intelligent Managed Print Services (iMPS) that represents a strategic evolution in managed print, offering a modular, cloud-based, and vendor-agnostic platform that addresses modern challenges in print management, security, and digital transformation. By leveraging IoT, AI, and a customer-centric approach, Ricoh iMPS enables organizations of all sizes to optimize print environments, streamline workflows, and enhance productivity, positioning Ricoh as an innovator in next-generation MPS solutions.

"Modularity, scalability, and simplicity in design and delivery are key to enabling next-generation managed print services," says Robert Palmer, research VP with IDC's imaging, printing, and document solutions group. "With Ricoh Intelligent MPS, customers can quickly deploy a comprehensive solution tailored to meet existing requirements, with the comfort of knowing that enhancements and future readiness will be continuously supported as needs evolve."

IDC MarketScape: Worldwide SAP HANA–Certified Server 2026 Vendor Assessment

Max Pepper, Natalya Yezhkova — Wed, 11 Feb 2026 05:00:00 GMT

This IDC study provides an assessment of the vendors providing SAP HANA–certified server appliance offerings. It analyzes the hardware infrastructure provided, along with services like implementation and technical support that are critical for organizations when integrating these servers into their IT environment and supporting their SAP HANA–enabled workloads. This IDC MarketScape also looks at the vendors' partnership networks and software solutions to see how they can further enable providing for customer needs with their SAP HANA–certified infrastructure.

"SAP's product strategy has been rapidly shifting over the past decade, which has only been accelerating as SAP integrates new technologies into its ecosystem. This adds more complexity and stress into implementing infrastructure to support SAP HANA–enabled workloads, as requirements rapidly shift and SAP puts more emphasis on cloud-first solutions. The vendors of SAP HANA–certified server products provide not only easily managed infrastructure but a services and solutions ecosystem that helps their customers manage these changes and transition their workloads into cloud environments with minimal frustration," says Max Pepper, senior research analyst, Enterprise and Emerging Workloads at IDC.

IDC Survey: Worldwide Systems Integration Services Usage and Investment Priorities

Jason Bremner — Wed, 11 Feb 2026 05:00:00 GMT

This IDC Survey highlights data from IDC's Worldwide IT Professional Services Survey, a broader survey of the spending intentions and behaviors of buyers of IT consulting and systems integration services. This document focuses on questions related to systems integration. The survey was fielded in July 2025 and collected responses from 839 organizations globally. Respondents represented IT and business decision-makers from organizations in North America, Asia/Pacific, and Western Europe. Organizations were enterprise size with at least 500 employees. Organizations were sampled from across industries.

IT for Circularity: Vendor Offerings and Best Practices (Part One)

Katharina Grimme, Melvie Espejo — Wed, 11 Feb 2026 05:00:00 GMT

This IDC Perspective evaluates six leading technology vendors in the IT for Circularity space, highlighting their solution portfolios, capabilities, and best practice examples. It provides guidance for tech buyers navigating regulatory requirements who seek to leverage traceability, data management, and AI-powered tools to accelerate circularity initiatives, achieve compliance, and unlock business value. This is the first of two reports analyzing key tech vendor offerings and real-world applications.

"In the race toward circularity, technology is not just an enabler but the catalyst redefining value, resilience, and innovation across tomorrow's supply chains," says Katharina Grimme, AVP and EMEA sustainability research lead, IDC.

Tech Buyer Survey Spotlight: How Do Contact Centers Plan to Leverage GenAI Technology in Their Operations?

Raymond Pucci — Wed, 11 Feb 2026 05:00:00 GMT

This IDC Tech Buyer Survey Spotlight provides insights from IDC's 2025 Worldwide Business Process Services Survey, where enterprises report how they plan to use GenAI solutions for customer support services.

EMEA C-Suite AI Outlook and Perception on Technology Providers, 2026

Martina Longo — Mon, 09 Feb 2026 05:00:00 GMT

This IDC Survey investigates how EMEA C-suite executives think AI impacts operations and decision-making and identifies key stakeholders in AI funding decisions, including AI centers of excellence (COEs). It also provides insights into the strategic role of technology partners for AI and digital initiatives.

This analysis is based on responses from the EMEA sample (300 respondents) of IDC's Worldwide C-Suite Tech Survey, conducted from August to September 2025.

HP Inc. Announces Leadership Transition as Enrique Lores Steps Down

Linn Huang, Keith Kmetz — Sat, 07 Feb 2026 05:00:00 GMT

On February 3, HP Inc. notified IDC of a leadership change at the company. Bruce Broussard has been appointed interim chief executive officer as Enrique Lores has left the company to pursue another professional opportunity.

IDC Market Glance: Collaborative Product Innovation, 1Q26

John Snow — Fri, 06 Feb 2026 05:00:00 GMT

This IDC Market Glance provides an overview of the collaborative product innovation market, covering the following innovation segments: early-stage development, design and virtualization, product innovation platforms, service providers, commercialization, and social communities. Although technology vendors and service providers may supply more than one product or offering to the market, only the parent corporation is listed.

IDC FutureScape: Worldwide Services 2026 Predictions — Canada Implications

Sreenivas Duvvuri Venkata, Jason Bremner — Thu, 05 Feb 2026 05:00:00 GMT

This IDC FutureScape provides IDC's top 10 predictions for worldwide services and implications for Canada for 2026–2031. This year's predictions for Canada are influenced strongly by the impact of agentic AI, with a focus on scaling AI use across the organization.

IDC's December 2025 Canada IT Decision Makers Survey indicates that 78% Canadian organizations are increasing IT spending on external services in 2026. Among primary reasons for that increase are investments made into innovative technologies and prioritization of technology as an enabler of growth. AI services are expected to receive a lion's share of the increment, in addition to security services. As organizations plan for greater use of agentic AI, across initiatives including application modernization and business functions like product R&D or customer service, controlling challenges such as agent sprawl is critical to the sustainability of investments. IDC expects partners such as cloud providers and systems integration and IT consulting vendors to play a critical role in helping Canadian organizations navigate this journey.

"Emerging frontier models and agentic solutions are making services-as-a-product models a lucrative reality. Its impact extends far beyond technology, affecting ways of working and business culture at its core," says Sreenivas Duvvuri Venkata, research analyst, Enterprise Services at IDC. "Grappling with change across the board, Canadian leaders will require to take a closer look at their internal operations, technology stack, and outsourcing footprint to remain relevant in the current business landscape."

Celiveo Announces Master Distribution Agreement with Xerox-Lexmark for Its High Security Cloud Print, AI-DMS Solutions

Sharon McNee, Tim Greene, Geoffrey Wilbur — Wed, 04 Feb 2026 05:00:00 GMT

The master distribution agreement will enable Xerox-Lexmark to strengthen and enhance its services and solutions offerings by leveraging Celiveo technology. It also significantly expands Celiveo's global footprint and addressable market.