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Salesforce's 2Q27 Fiscal Results: Continued Momentum Builds the Path to Sustained Innovation

Wed, 04 Nov 2026 05:00:00 GMT

This IDC Market Note highlights some of the key takeaways and IDC's perspective on Salesforce's 2Q27 financial results.

"As Salesforce shifts its revenue model from seats to outcomes and folds Fin's real-time customer data into agentic action, the vendors that win won't be the ones with the most agents," says Aly Pinder, research vice president, Aftermarket Services Strategies, IDC. "They'll be the ones whose agents can prove they resolved something a customer actually cared about."

Seismic Shift 2026: A Unified GTM Vision, a Product Story Still in Progress

Michelle Morgan — Wed, 04 Nov 2026 05:00:00 GMT

This IDC Market Note examines Seismic's Shift 2026 conference, the first customer event since the company's merger with Highspot. It covers the keynote argument that enablement must move from preparation to performance, the product demonstrations and road map themes, and IDC's assessment of what the event did and did not show. IDC found a persuasive go-to-market strategy and a clear strategic direction, with detail on how the combined product set will come together still emerging this early in the integration.

"Seismic's go-to-market story is persuasive, and its case for governance before AI speed will land with regulated buyers," says Michelle Morgan, research director for Revenue, Customer Service, and Contact Center Strategies at IDC. "Product proof points are still early, and the next few quarters will show how quickly the combined Highspot and Seismic platform delivers on the story."

PTC's ALM and PLM Foundation: A Coordinated Life Cycle Can Anchor the Pending Schneider Electric Acquisition

Melinda-Carol Ballou — Thu, 29 Oct 2026 04:00:00 GMT

In a market where regulated manufacturers must prove that software-defined, AI-enabled products stay traceable, compliant, and consistent across hundreds of variants, PTC's recent application life-cycle management (ALM) releases (Codebeamer 3.3, Codebeamer AI 1.2, Pure Variants 7.3, and PTC Modeler 10.3) positioned PTC effectively, delineating as part of Schneider Electric's October 5 agreement to acquire PTC. As a foundation, PTC's differentiated, combined application life-cycle management and product life-cycle management (PLM) portfolio incorporates governed, traceable life-cycle data connecting ALM requirements, variants, and test/quality context to software and to Windchill PLM. These capabilities will augment and complement Schneider's positioning once the deal closes (expected 3Q27) and enable access to markets Schneider has not yet targeted, such as medtech, aerospace, defense, and automotive, where PTC's ALM strengths sit. Effective leverage and execution of PTC's ALM/PLM portfolio post-completion can create substantive opportunities for Schneider, but it will require astute strategy across complex, diverse market and customer demands.

IDC Survey Spotlight: What Skills Are Marketing Organizations Building for AI-Led Marketing?

Sudhir Rajagopal — Wed, 28 Oct 2026 04:00:00 GMT

This IDC Survey Spotlight examines which skills marketing organizations are actively building to support AI-led marketing. IDC recently conducted a study in September 2026, the 2026 AI Marketing Maturity Benchmark, to evaluate where marketing organizations are in their journey toward adopting tech marketing systems and their maturity in AI readiness and activation.

The study evaluated 518 marketing leaders at technology companies and found that marketing teams are actively building human-AI collaboration, operations, and oversight skills over purely technical AI proficiency. The research offers CMOs and senior marketing leaders guidance on planning AI skills enablement for their teams.

IDC FutureScape: Marketing’s Commercial Evolution 2027 Predictions

Tue, 27 Oct 2026 04:00:00 GMT

This IDC FutureScape presents 10 predictions on marketing’s commercial evolution through 2031. It forecasts a shift from campaign-driven execution to continuous, agent-mediated commercial systems, reshaping how marketing organizes, discovers buyers, and earns trust while demanding deliberate protection of human judgment, brand stewardship, and the moments when human connection remains the point, not the fallback.

“The winners won’t be whoever automates the most, but whoever deliberately protects brand stewardship and the human experience while using agents to create what marketing has never done at scale. — Laurie Buczek, group vice president, Market and Business Intelligence at IDC

From the AIforce Interface to the Platform: A Retail Lens on Salesforce's Dreamforce 2026

Ornella Urso — Mon, 19 Oct 2026 04:00:00 GMT

This IDC Perspective presents the retail-related key takeaways from Salesforce's Dreamforce 2026, held on September 15–17 in San Francisco. Salesforce reframed its CRM framework as an interface layer, backed by new AI models, governance capabilities, and role-specific agents. The report includes a selection of retail use case stories on commerce, order management, and retail media capabilities.

"Dreamforce 2026 showed Salesforce's ecosystem and intelligent layer strategy aimed at serving agents, businesses, and ultimately shoppers," said Ornella Urso, research director at IDC. "For retailers, the harder questions are once more foundational: whether commerce and service data are unified, who owns routing and escalation rules, and how governance is enforced before an agent checks out an order or issues a refund."

IDC MarketScape: Worldwide AI-Enabled Adobe Professional Services 2026 Vendor Assessment

Douglas Hayward — Mon, 19 Oct 2026 04:00:00 GMT

This IDC study represents a vendor assessment of the AI-enabled Adobe professional services ecosystem through the IDC MarketScape model. This assessment discusses both quantitative and qualitative characteristics that explain success in the AI-enabled Adobe professional services market. This IDC MarketScape covers a variety of vendors participating in the Adobe professional services space. The evaluation is based on a comprehensive and rigorous framework that assesses vendors relative to the criteria and to one another and highlights the factors expected to be the most influential for success in the market in both the short term and the long term.

"Marketing is in transition, driven both by AI's promise of revolutionizing the customer life cycle and by demand from CEOs and CMOs for CMOs to drive profitable net-new revenue growth after years of disappointing returns on enterprise martech investments," says Douglas Hayward, senior research director for Customer Experience Services and Strategies at IDC. "To drive that new revenue growth using AI-enabled Adobe technology, CMOs and CIOs must work with CX services vendors that understand the intersection of marketing and new AI technologies, who can credibly model and then deliver business results for their clients."

IDC MaturityScape Benchmark: AI-Fueled Life Sciences Organization Worldwide, 2026

Nimita Limaye, Nigel Wallis, Claudia Medina — Tue, 13 Oct 2026 04:00:00 GMT

This IDC study presents results from IDC’s MaturityScape Benchmark AI Survey, released worldwide in May 2026, drawing on a life sciences subsample of 112 organizations out of 1,900 organizations surveyed.

“Life sciences, the sector that once resisted technology, now leads the world in AI governance. Irony lies in the fact that its greatest strength can’t rescue it from its greatest weaknesses. Data foundations don’t care how mature your policies are, while technology debt and a lack of interoperability slow down progress,” says Dr. Nimita Limaye, research VP, Life Sciences R&D Strategy and Technology, IDC.

IDC’s 2026 CX CSAT Awards

Tue, 13 Oct 2026 04:00:00 GMT

This IDC Tech Buyer Presentation provides an overview of the results from IDC’s 2026 CX CSAT Awards. This award program recognizes the leading CX vendors in each application market that receive the highest customer satisfaction scores based on IDC’s CX Path Survey.

IDC’s CX Path Survey is a global survey of over 2,500 organizations across all geographic regions and company sizes, where customers are asked to rate their vendor on more than 30 different customer satisfaction metrics.

Braze Forge 2026: Building a Martech Stack for the Future of Agentic Marketing

Gerry Murray, Roger Beharry Lall, Tapan Patel — Mon, 12 Oct 2026 04:00:00 GMT

Braze used Forge 2026 to show that it is positioned as the execution layer for agentic marketing, with the journey builder as one piece of it. Decisioning Studio Go, Operator building full Canvases, and Agentic Standards for QA move decisioning and campaign checking from marketers to AI agents. Operator Connect and the Braze MCP Server let agents in Claude, ChatGPT, or Copilot call Braze directly. CMOs should now judge engagement platforms on decisioning quality, the scope of actions agents can take, the governance around them, and access to enterprise data, in addition to channels and orchestration.