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IDC PlanScape: Process Improvement

Karen D. Schwartz, Giulia Carosella, Mickey North Rizza, Neil Ward-Dutton — Fri, 26 Jun 2026 04:00:00 GMT

This IDC PlanScape discusses process improvement.

“Twenty years ago, process rationalization and improvement were very labor-intensive, error-prone, lengthy processes, and as a result, people often ended up without making any real changes,” says Karen D. Schwartz, adjunct research analyst with IDC’s IT Executive Programs (IEP). “Today we have the knowledge and technology to understand what needs to be done and effect real, meaningful, lasting change.”

IDC TechScape: Worldwide Healthcare AI Control Plane and Orchestration Technologies, 2026

Mutaz Shegewi — Fri, 26 Jun 2026 04:00:00 GMT

This IDC TechScape provides a structured framework for healthcare leaders to evaluate, select, and operationalize AI control plane and orchestration technologies. It analyzes transformational, incremental, and opportunistic solutions that enable scalable, governed, and workflow-integrated AI adoption across healthcare enterprises. The study highlights market trends, adoption maturity, risk profiles, and vendor landscapes, guiding organizations to balance innovation with governance, trust, and safety as they transition from isolated AI pilots to enterprise-scale AI deployment and operationalization.

“The future of healthcare AI will depend less on all things standalone and more on the ability to orchestrate, govern, and operationalize intelligent systems at enterprise scale,” says Mutaz Shegewi, senior research director, IDC Health Insights. “Healthcare AI is shifting from isolated to coordinated intelligence, where the real differentiator becomes the enterprise layer that integrates AI across clinical, operational, and administrative workflows.”

Regional and Local AI: Moving Fast, Scaling Deliberately

Alison Brooks, Ph.D., Ruthbea Yesner — Fri, 26 Jun 2026 04:00:00 GMT

This IDC presentation analyzes how U.S. regional and local governments are moving AI from pilot to production. The study draws on an IDC survey of 383 senior IT and non–IT leaders across state agencies, counties, and municipalities, combined with analysis of publicly disclosed AI use cases from state CIO offices, NASCIO reporting, and municipal AI inventories.

The findings show AI adoption accelerating across regional and local government, with use cases spanning IT operations, cybersecurity, constituent services, permitting and licensing, public safety, health and human services, and back-office administration. As AI line items grow in regional and local budgets, IT leaders are under rising pressure to demonstrate faster time to value and measurable ROI to elected officials and oversight bodies.

The Impact of Data Sovereignty in EMEA Financial Services

Clay Miller, Maria Adele Di Comite, Dr. Chris Marshall — Fri, 26 Jun 2026 04:00:00 GMT

This IDC Perspective examines the impact of data sovereignty on EMEA financial services institutions (FSIs). It introduces an original taxonomy of four sovereignty models that define the regional regulatory landscape, applies IDC's digital sovereignty stack to the financial services context, and provides FSI technology leaders with a structured basis for building deliberate sovereign posture across three pillars: data sovereignty, technical sovereignty, and operational sovereignty. This document identifies regulatory and licensing exposure as a fourth dimension unique to financial services institutions, examines how DORA raises the operational sovereignty bar across EMEA, and provides practical guidance for embedding sovereignty into every technology decision.

"Data sovereignty in EMEA is not just the cost of doing business; it is the condition for leading it," says Clay Miller, senior executive advisor, IT Executive Programs (IEP) at IDC Asia/Pacific. "FSI technology leaders who build a deliberate sovereign posture and embed it into every vendor selection and technology commitment will make better platform choices and lead their organizations with confidence."

"EMEA financial services institutions that operate beyond a single jurisdiction must recognize that they do not operate in a single regulatory environment, but they operate across distinct sovereignty models simultaneously, each with different rules, different proof burdens, and different consequences for noncompliance," says Maria Adele Di Comite, research director, IDC Financial Insights Corporate and Retail Banking. "Institutions that treat sovereignty as a uniform compliance requirement will be caught off guard as regulatory expectations in the Middle East and Africa accelerate. The competitive advantage belongs to those that map the regulatory requirements around sovereignty and data residency explicitly and embed it into their technological strategy."

"Sovereignty for EMEA financial services is rapidly becoming the defining differentiator across the region. The winners will be those institutions that move beyond data residency to build a full verifiable sovereign posture across every dimension of their technology stack," says Dr. Chris Marshall, vice president, Data, Analytics, AI, Sustainability, and Industry Research, IDC Asia/Pacific.

Broadcom Mainframe AR Forum 2026: Agentic AI Comes to the Mainframe on the Platform's Own Terms

Jim Mercer — Thu, 25 Jun 2026 04:00:00 GMT

At its 2026 Analyst Forum in Boston, Broadcom's Mainframe Software Division (MSD) laid out an agentic AI strategy anchored in the idea that AI capabilities belong within products customers already license, not in separate AI-branded SKUs that require new procurement cycles. The company unveiled an MCP (Model Context Protocol) server road map spanning its DevOps, Data Management, and AIOps value streams, with several tools already in beta under existing entitlements. Broadcom also reaffirmed Open Mainframe Project Zowe's role as the open source integration layer enabling both modern developer tooling and MCP-based AI connectivity.

CIO Peer Perspective — Early Adopters of Agentic AI Use Cases: Value, Human Oversight, and Governance

Martina Longo, Tony Olvet — Thu, 25 Jun 2026 04:00:00 GMT

This IDC Perspective examines how early adopters of agentic AI are rapidly scaling investments and shifting use cases into production. To explore this shift, Tony Olvet, group vice president at IDC, shared key findings from IDC's latest Early Adopter Agentic AI Functional Use Case Survey, in a discussion with the CIO Research Advisory Board.

The conversation highlighted a growing tension between accelerating adoption and managing rising complexity around governance, cost, and control — pointing to the need for stronger oversight, process redesign, cross-functional orchestration, and clearer approaches to cost and IP management.

"Agentic AI early adopters are moving fast, but the real value lies beyond isolated use cases in orchestrated cross-functional workflows that most organizations are still not structured to execute. Governance, cost control, and process redesign are the deciding factors between pilots that scale and investments that stall," says Tony Olvet, group vice president, Worldwide C-suite and Digital Business Research at IDC.

IDC MarketScape: Worldwide AI-Enabled Customer Data Platforms for B2C Users 2026 Vendor Assessment

Tapan Patel — Thu, 25 Jun 2026 04:00:00 GMT

This IDC study evaluates vendors of customer data platforms (CDPs) focused on B2C users and use cases. The CDP today sits at the center of how brands serve customers across marketing, advertising, commerce, and service, and increasingly across the AI agents acting on each side of the customer relationship. Customer expectations for personal, in-the-moment experiences keep rising; paid media costs keep climbing; and consent rules at the consumer scale keep tightening. AI is augmenting marketing from predictive campaigns toward semiautonomous decisioning, and personal AI agents are starting to research and compare and, in the future, will transact on consumers’ behalf. The result is a CDP decision that needs a longer horizon and a wider set of stakeholders. This study examines the buyer dynamics shaping the B2C CDP market, the forward-looking trends reshaping how CDPs are consumed by humans and AI agents alike, the use cases B2C organizations are building toward, and the buyer-side advice that determines whether the investment delivers.

“The next phase of B2C personalization will depend on whether the brand’s customer data and context are trustworthy enough for humans and AI agents to act on with the same confidence,” said Tapan Patel, research director, AI-Enabled Customer Data and Analytics, IDC. “The CDP is the layer that makes that possible, and the buying organization’s discipline around data readiness, operating model, and outcome measurement will also determine how much of that personalization the customer actually experiences and cares about.”

IDC MarketScape: Worldwide Quantum Computing 2026 Vendor Assessment

Heather West, PhD — Thu, 25 Jun 2026 04:00:00 GMT

This IDC study provides an assessment of worldwide quantum computing vendors with commercially available offerings through the IDC MarketScape model.

“2026 marks an inflection point for the quantum computing industry. Although fault-tolerant quantum computing has not yet been fully realized, a growing body of empirical business and scientific results is beginning to validate the long-term commercial direction of the market,” said Heather West, PhD, senior research manager and research lead, Global Quantum Computing Research, IDC. “As a result, vendors are increasingly competing not just as hardware developers, but as providers of broader quantum computing platforms integrating software, HPC, AI, cloud, and sovereign infrastructure capabilities.”

Same Models, Same Data, and Same Results: Why Retail AI Needs Competitive Potency

Ananda Chakravarty — Thu, 25 Jun 2026 04:00:00 GMT

This IDC Perspective discusses the role of competitive potency in retail AI. AI has proven measurable ROI in retail. Companies such as Sephora, Kroger, Tesco, The Home Depot, and Dollar General have all witnessed the benefits of AI. However, widespread adoption erodes competitive advantage. The new game is competitive potency. This is the ability to exceed your competitors using AI, grow faster, capture more market share, and move ahead in the game. The gains AI brings are just table stakes; to move faster requires something more. More than just nuances of AI technology, one should learn how to use it to build competitive potency for their organization.

"When everyone has AI, competitive advantage vanishes. True potency lies in how you secure, differentiate, and trust your data, processes, and people," says Ananda Chakravarty, VP Research, IDC Retail Insights.

Securing the Agentic Enterprise: Part 1 — Updating IDC’s Cybersecurity Capabilities Assessment Framework for the AI Age

Thu, 25 Jun 2026 04:00:00 GMT

This IDC Perspective updates IDC’s Cybersecurity Capabilities Assessment Framework for the era of agentic AI, emphasizing that while security fundamentals persist, control must shift to continuous, identity-driven governance. It details how agentic AI introduces new external, internal, and emergent risks, requiring recalibration across all security domains. The framework’s maturity phases and domains are reexamined for agentic environments, and actionable recommendations are provided to help technology buyers adapt, prioritize identity-centric controls, and maintain resilience amid ongoing disruption.

“While the fundamentals of security remain unchanged, agentic AI profoundly alters the threat landscape. The greatest risk is not external attack, but self-inflicted disruption from poorly governed agents. Enterprises must treat continuous disruption as the new normal and recalibrate their security strategies accordingly,”said Duncan Brown, group vice president, Worldwide Security Products, Worldwide Sustainability at IDC.