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IDC MarketScape: Worldwide AI-Enabled Accounts Receivable Automation Applications for the Enterprise 2026 Vendor Assessment

Kevin Permenter, Jordan Steele — Tue, 29 Sep 2026 04:00:00 GMT

This IDC study provides an assessment of accounts receivable (AR) automation software providers serving enterprise organizations with 1,000+ employees. This study evaluates the capabilities and strategies of vendors in the market and examines the criteria most important for technology leaders selecting an enterprise AR automation platform.

At enterprise scale, AR is evolving beyond collections automation toward a revenue-to-cash control layer that coordinates customer accounts, credit, collections, disputes, deductions, payments, cash application, intelligence, and increasingly autonomous actions across complex financial environments.

"The next phase of enterprise AR is not about generating more collection activity. It is about coordinating the decisions that determine when revenue becomes cash while giving finance the visibility and control to know why those decisions were made." — Kevin Permenter, research director, Financial Applications, IDC

IDC MarketScape: Worldwide Accounts Receivable Automation Software for Small and Midmarket Businesses 2026 Vendor Assessment

Kevin Permenter, Jordan Steele — Tue, 29 Sep 2026 04:00:00 GMT

This IDC study provides an assessment of accounts receivable automation software providers serving small and midmarket organizations with 0–999 employees. This study evaluates the capabilities and strategies of vendors in the market and examines the criteria most important for technology leaders selecting an AR automation platform.

For small and midmarket businesses, the value of AR automation increasingly lies in shortening the operational distance between the invoice and usable cash. That requires more than automating collections. It requires a coordinated approach to customer payment experience, collections, disputes, cash application, and cash intelligence.

"The real measure of AR automation is not how much collection activity the software can generate. It is how effectively the platform removes the friction standing between an invoice and usable cash." — Kevin Permenter, research director, Financial Applications, IDC

IDC MarketScape: Worldwide Print Management Solutions Independent Software 2026 Vendor Assessment

Evan Hardie, Geoffrey Wilbur, Tim Greene — Tue, 29 Sep 2026 04:00:00 GMT

This IDC MarketScape study assesses the market for print management software solutions among the most prominent global independent software vendors and identifies their strengths and challenges. This assessment discusses both quantitative and qualitative characteristics that position vendors for success in this important market. This IDC study is based on a comprehensive framework to evaluate print management delivered within the context of an engagement.

"Print management remains a persistent challenge in 2026, and IT teams face constant pressure to optimize devices, control costs, and maintain security, even as hybrid work has simply become the baseline that print must support. What's changing is the platform underneath print itself: Microsoft's move toward driverless, IPP-based printing through Windows Ready Print and Protected Print Mode is forcing vendors to rethink device compatibility, while ARM-based and Copilot+ PCs add further disruption to users' ability to print. At the same time, agentic AI is pulling print management into a broader layer of document intelligence and workflow automation. Securing print in this environment increasingly means moving to the cloud and a SaaS billing model that offers more budgeting predictability. As the landscape evolves, buyers should seek a solution aligned with their business and technology goals," says Evan Hardie, senior research director, IDC.

Dreamforce 2026: The Agentic Enterprise Comes to Life

Mickey North Rizza — Mon, 28 Sep 2026 04:00:00 GMT

Salesforce held its annual Dreamforce conference in San Francisco, CA on September 14-17^th, 2026. The event was well attended with at least 43,000 on site and thousands online for the key notes.

Hospitality's Infrastructure Imperative: Powering AI-Ready Hotels and Restaurants — Key Insights from the IDC Retail Technologies and Business Processes Trends Survey, 2026

Dorothy Creamer — Mon, 28 Sep 2026 04:00:00 GMT

This IDC presentation presents the results from IDC's 2026 Retail Technologies and Business Process Trends Survey, focusing on hotel/accommodation and restaurant respondents. Drawing on 126 hospitality operators, the study's coverage spans technology investment, customer experience, and security priorities. The findings indicate that agentic AI has moved from pilot to mainstream in hotels and restaurants, with half already invested, even as data modernization gaps threaten to undercut the payoff.

"AI is only as strong as the data foundation beneath it," says Dorothy Creamer, senior research manager, Hospitality and Travel Digital Strategies, IDC. "Operators who modernize their data infrastructure first will be the ones who actually capture AI's returns."

IDC MarketScape: Worldwide Telco Network Operations Managed Services 2026 Vendor Assessment

Bruno Teyton, Chris Barnard — Mon, 28 Sep 2026 04:00:00 GMT

This IDC study highlights a shift from cost-driven outsourcing to strategic partnerships, as communication SPs (CSPs) increasingly rely on managed SPs for operational transformation, automation, and AI integration. Vendors are evaluated on their ability to deliver autonomous, secure, and multi-domain network operations, with leaders distinguished by advanced AI capabilities, modular platforms, and strong co-innovation strategies. The managed services model is central to CSPs' pursuit of operational excellence and differentiated customer experience.

"The network operations managed services market for CSPs enters a new phase with growing technology complexity and CSP business transformation," says Bruno Teyton, associate vice president for IDC's network infrastructure and services group. "MSPs in this space need to help CSPs navigate this transformation, automate network operations, and deliver tangible outcomes with a partnering and co-innovation mindset."

IDC PeerScape: Practices for AI Workload Placement

Stanley B. Gibson — Mon, 28 Sep 2026 04:00:00 GMT

This IDC PeerScape features interviews with IT leaders from Northern Trust, the U.S. Air Force, and a major financial services organization headquartered in the United States, examining the practices they have employed to optimize AI workload placement. These practices include focusing on appropriate, AI-ready workloads; weighing trade-offs and making judgment calls; hiring or training staff with the right skills; acquiring the tools necessary to manage workload placement; evaluating the methods in use; and adjusting based on performance.

“For IT leaders, the AI era is the top priority. Success requires matching AI workloads with the optimal platforms, whether on premises, in the cloud, or in colocation facilities. Doing so requires perceptive analysis, ongoing diligence, and awareness of the directions in which platforms are evolving. AI workloads will only tend to increase over time, and what works tomorrow might be different from what works today,” says Stanley B. Gibson, adjunct research advisor for IDC’s Executive Programs (IEP).

IDC Survey: IDC Worldwide Supply Chain Survey: Manufacturing

Simon Ellis — Mon, 28 Sep 2026 04:00:00 GMT

This IDC Survey provides insight into the supply chain challenges and opportunities manufacturing companies are facing, their current priorities, the drivers of change in the strategic focus of their supply chains, the impact of ongoing disruptions (protectionism/tariffs, economic uncertainty), and the use of modern digital technologies, particularly AI. The data for this presentation comes from the IDC's 2026 Supply Chain Survey and reflects the manufacturing respondent base across all regions polled. The sample size for this survey was 1,374, fielded in June 2026, with 792 specific to manufacturing.

Salesforce Unveils AIforce and an Enterprise AI Harness, Extending the Agentic Platform to Developers and Third-Party AI Surfaces

Adam Reeves — Mon, 28 Sep 2026 04:00:00 GMT

Ahead of and during Dreamforce 2026, Salesforce introduced a trusted enterprise AI Harness with a new AI Control Plane, then introduced AIforce, a headless interface powered by the Headless Toolkit that carries Salesforce data and logic into Claude, Slack, and Lightning (with more to come), alongside a refreshed developer toolchain built around autonomous coding agents. Together, the announcements consolidate several previously separate initiatives into a single governance-and-delivery narrative, signaling that Salesforce is betting on governed context and developer tooling rather than model selection as its lasting differentiator.

The Autonomous IT Operations Imperative: How Agentic AI Is Reshaping AIOps

Deepika Giri, Daeil Chun — Mon, 28 Sep 2026 04:00:00 GMT

This IDC Perspective analyzes the imperative for autonomous IT operations powered by agentic AI, focusing on Asia/Pacific enterprise adoption, operational readiness, and the critical role of unified observability. Drawing on IDC survey data, the document highlights how agentic AIOps is enabling organizations to scale production AI, overcome operational bottlenecks, and meet emerging sovereignty requirements. The document also provides actionable guidance for IT leaders to sequence investments, assess vendor claims, and build the foundation for resilient, policy-compliant AI operations.

“Agentic AIOps marks a fundamental inflection point, not merely advancing IT automation but establishing the essential architecture for enterprise-scale AI. Enterprises that converge observability, operationalize reasoning-driven agents, and architect sovereignty from inception are not just optimizing — they are redefining operational leverage and systemic resilience beyond the reach of legacy paradigms. The gulf between innovators and followers is accelerating; the strategic groundwork laid today will irrevocably shape tomorrow’s competitive landscape,” says Deepika Giri, VP, Asia/Pacific Artificial Intelligence Platforms and Advisory, IDC.