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Automation Anywhere Acquires Conversational AI Vendor Aisera

Maureen Fleming, Hayley Sutherland — Wed, 19 Nov 2025 05:00:00 GMT

The November 2025 acquisition of Aisera by Automation Anywhere (AAI) consolidates two vendors with rapidly converging and complementary technologies aimed at enabling autonomous process operations driven by agentic AI. In a market rapidly investing in building and buying AI agents, this acquisition promises to speed up the delivery of sophisticated full-featured solutions along with a broader set of tools for IT to build custom agentic solutions for departments across the enterprise.

AAI is a profitable venture-backed private business automation platform vendor primarily known for its backoffice robotic process automation (RPA) capabilities but with a focused and rapidly growing agentic automation portfolio, including an AI agent studio with conversational capabilities, an embedded specialized AI system called the Process Reasoning Engine, a broad portfolio of orchestration and task automation tools, and performance measurement capabilities. See IDC ProductScape: Business Automation Platforms, 2025 (IDC #US53682925, July 2025) and IDC ProductScape: Worldwide End-to-End Orchestration, 2025 (IDC US#53352325, April 2025)

Aisera, founded in 2017, has 300+ employees. It offers enterprise conversational agentic AI solutions, including tools for developing, deploying, and orchestrating AI agents, through its Aisera AI Agent Platform. The platform’s agentic and AI-powered capabilities, such as Hyperflows, support workflow orchestration, including domain-specific scenarios. Hyperflows dynamically triggers actions and enables step-by-step fulfillment across applications, including ServiceNow, Salesforce, Workday, and Microsoft 365.

The company has a strong history of accurate and advanced linguistic AI and has continued to incorporate AI advances in its software, from NLP and deterministic AI to generative and agentic AI. Its platform uses a combination of LLMs (including domain-specific LLMs), enterprise knowledge graphs and user graphs, retrieval-augmented generation (RAG), and historical context to deliver more accurate, context-aware responses.

Aisera’s domain-specific capabilities are a particular strength and include the ability to create or enhance enterprise taxonomies, ontologies, or other knowledge models with generative AI. These capabilities are especially important as more organizations recognize the need to improve overall data quality and knowledge management models to ensure successful, valuable deployments of enterprise AI.

Customers have a strong view of Aisera’s current AI capabilities and strategy, viewing the vendor as a strong technical innovator that aligns its research and development (R&D) to their business needs. Customers also praise Aisera for its ability to create a "universal botagent" that can manage workflows across a variety of other AI bots, assistants, and agents – which IDC expects to become increasingly important as more companies start to manage multi-agent scenarios. Self-service training materials and courses like Aisera University have also helped to ensure that customers feel they have easy access to learn how best to take advantage of the advanced AI capabilities available in the Aisera AI Agent Platform.

Customers also praise Aisera for its ability to create a "universal agent" that can manage workflows across a variety of other AI bots, assistants, and agents – which will become increasingly important as more companies start to manage multi-agent scenarios. By 2027, IDC expects that 60% of organizations will be at some stage of trying to manage multi-agent experiences that span multiple channels, applications, and suppliers. This means that interoperability and some level of agent agnosticism will be key for success. See IDC FutureScape: Worldwide Agentic Experience Orchestration 2026 Predictions (IDC #US53858625, October 2025).

With all of this, Aisera brings not only advanced conversational and agentic AI technology, but also a strong reputation, expertise, and capabilities to help organizations leverage advanced AI at scale for measurable business outcomes. Regardless of whether a company traditionally offers professional services, IDC research and conversations show that customers are increasingly looking for AI software providers to partner more directly with them on an enterprise-wide AI strategy. See IDC MarketScape: Worldwide General-Purpose Conversational AI Platforms 2025 Vendor Assessment (IDC #US52972625, September 2025).

IDC MarketScape: European Human-First Digital Workplace Services 2025 Vendor Assessment

Meike Escherich — Wed, 19 Nov 2025 05:00:00 GMT

This IDC MarketScape evaluates 15 IT service providers that deliver digital workplace services throughout Europe. It relies on an extensive framework and criteria that evaluate providers against factors most likely to drive success in the European DWS market, focusing on a human-first approach in both the short and long terms.

"Blending human ingenuity with AI doesn't just create efficiency — it unlocks possibilities neither could achieve alone. Organizations that embrace human-centric digital workplace services consistently outperform their peers, unleashing greater creativity, agency, and productivity. The real opportunity isn't replacing people with machines, but empowering them through technology. By augmenting human capabilities, vendors can drive adaptability and resilience that ensure long-lasting and superior results for their customers," said Meike Escherich, associate research director, IDC's AI-enabled Future of Work, EMEA.

IDC MarketScape: U.S. Healthcare Cloud IT Infrastructure 2025–2026 Vendor Assessment

Mutaz Shegewi — Wed, 19 Nov 2025 05:00:00 GMT

This IDC study assesses key U.S. healthcare cloud IT infrastructure vendors based on their ability to deliver compliant, scalable, and resilient solutions tailored for the unique demands of U.S. healthcare providers. This research synthesizes detailed primary data, customer references, and analyst evaluations to provide a transparent, operationally focused view of the market landscape. Technology buyers face an evolving environment where hybrid cloud and multicloud architectures, integrated compliance automation, and AI-enabled operational resilience are paramount. The vendors profiled demonstrate capabilities in enabling regulated clinical workloads while supporting distributed, hybrid environments that meet strict privacy, residency, and disaster recovery obligations.

"The U.S. healthcare cloud IT infrastructure landscape is defined less by raw platform size and more by operational maturity, compliance automation, and the ability to unify diverse hybrid and edge environments," says Mutaz Shegewi, senior research director, Worldwide Healthcare Provider AI, Platforms, and Technologies, IDC. "Healthcare providers seeking successful cloud modernization must prioritize vendors with proven healthcare-validated reference architectures, comprehensive security frameworks, and truly integrated life-cycle management, particularly as AI workloads become a clinical and operational imperative."

IDC MarketScape: Worldwide AI-Enabled Deal Management 2025 Vendor Assessment

Heather Herbst — Wed, 19 Nov 2025 05:00:00 GMT

This IDC study assesses leading AI-enabled M&A deal management platforms, highlighting the CFO's evolving role as a strategic architect in driving disciplined, data-driven acquisitions. The study evaluates vendors on end-to-end life-cycle management, due diligence, valuation, integration, and advanced analytics, guiding technology buyers toward solutions that enhance governance, collaboration, and value realization. As M&A complexity rises, robust platforms are essential for CFOs to balance growth ambitions with financial rigor and operational accountability.

"As inorganic growth becomes a primary lever of enterprise value, M&A software has moved from a transactional tool to a strategic command center for the CFO. By embedding AI into these platforms, finance leaders can assess deal quality, model scenarios, and track value realization with unprecedented precision — turning complex, high-velocity transactions into repeatable, data-driven growth." — Heather Herbst, research director, CFO Tech Agenda, IDC

IDC MarketScape: Worldwide AI-Enabled Green Accounting Applications for CFOs 2025 Vendor Assessment

Heather Herbst — Wed, 19 Nov 2025 05:00:00 GMT

This IDC MarketScape assesses global vendors of AI-enabled green accounting applications for CFOs, highlighting how regulatory momentum and investor expectations are driving the integration of environmental metrics into financial management. The document evaluates major platforms for their ability to unify sustainability and financial data, support compliance, and enable strategic decision-making. Green accounting is positioned as a governance imperative, empowering CFOs to link sustainability to enterprise value, risk management, and long-term resilience.

"Green accounting is no longer optional; CFOs who master it will shape the future of enterprise value, investor trust, and sustainable growth." — Heather Herbst, research director, CFO Tech Agenda

IDC MarketScape: Worldwide Mainframe Modernization Infrastructure Solutions 2025–2026 Vendor Assessment

Mary Johnston Turner — Wed, 19 Nov 2025 05:00:00 GMT

This IDC study evaluates seven worldwide mainframe modernization infrastructure service providers that focus on assisting enterprises in sustaining, updating, and extending their IBM Z mainframe resources. While it offers details on each vendor's capabilities, it is not meant to be a buyer's guide. Instead, this evaluation is intended to help IT buyers narrow down candidates that fit their specific needs as they prepare to take advantage of new mainframe AI capabilities and look to improve and sustain overall mainframe infrastructure performance, cost, and operations to support mission-critical business workloads.

"While many service providers stand ready to help enterprise customers migrate off mainframes, the set of vendors proactively investing in capabilities to facilitate ongoing mainframe infrastructure modernization is more limited," explains Mary Johnston Turner, research vice president, IDC's Digital Infrastructure Strategies. "This IDC MarketScape is designed to provide organizations with long-term, strategic commitments to mainframe infrastructure to find service provider partners that best match their organizational needs — whether they are seeking project-based support or long-term managed services or mainframe-as-a-service solutions."

IDC Announces Taiwan Winners of the 2025 IDC Future Enterprise Awards

Tue, 18 Nov 2025 05:00:00 GMT

TAIWAN, 19 November 2025 – International Data Corporation (IDC ) today announced the national winners of the IDC Future Enterprise Awards (FEA) 2025 for Taiwan. This year’s winners exemplify Taiwan’s leadership in AI-driven transformation, data innovation, and smart city advancement, setting new benchmarks for digital maturity and sustainable growth.

IDC MarketScape: Worldwide Oil and Gas Asset Performance Management 2025–2026 Vendor Assessment

Gaurav Verma — Tue, 18 Nov 2025 05:00:00 GMT

This IDC MarketScape evaluates asset performance management (APM) providers by qualitatively and quantitatively assessing their capabilities and strategies regarding their offerings across all value-chain segments of the O&G industry. With a worldwide perspective, it aims to support O&G organizations in choosing their partners in their asset-centric transformational journeys. It provides context for O&G companies evaluating vendors in this area, examines vendors’ comparative success in the marketplace, and looks at how vendor offerings are evolving. The evaluation is based on a comprehensive and rigorous framework that assesses vendors relative to the criteria, and it highlights the most influential factors for success in this market, both in the short and long term.

“Don’t confuse cost with value — choosing an APM partner isn’t about finding the lowest bid, but about value for money and finding the best fit for your asset management goals, digital maturity, and long-term transformation ambitions. Its true value lies in how well a vendor’s strengths and O&G industry experience address your company’s unique challenges and opportunities, now and in the future,” said Gaurav Verma, research director, IDC Energy Insights.

Market Analysis Perspective: Worldwide AI Platforms, 2025

Nancy Gohring — Tue, 18 Nov 2025 05:00:00 GMT

This IDC Market Analysis Perspective provides insight into the current and future state of the worldwide AI platforms market. It includes an overview of the current market landscape, a technology buyer perspective, a market outlook, and IDC's advice for technology suppliers in this market.

IDC MarketScape: Worldwide Influencer Marketing Platforms for Large Enterprises 2025–2026 Vendor Assessment

Gerry Murray — Mon, 17 Nov 2025 05:00:00 GMT

This IDC study provides a thorough assessment of market-leading influencer marketing platforms for large enterprises and discusses the most important criteria companies should consider when selecting a solution.

"The economic impact of influencer and creator marketing is expected to drive upward of $500 billion by 2030," said Gerry Murray, director, Enterprise Marketing Apps and Agents at IDC. "Social and influencer marketing tools and practices are maturing just in time to support the new brand management and marketing challenges of LLMs and agentic buyers."