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IDC MarketScape: Worldwide Airlines Professional Services 2026–2027 Vendor Assessment

Ravikant Sharma — Wed, 28 Oct 2026 04:00:00 GMT

This IDC study analyzed the solution offerings and go-to-market strategies of professional services firms that serve airlines and airports worldwide.

“Airlines and airports are under growing pressure to modernize passenger experience, operations, and enterprise systems, even as budgets and timelines stay tight. Given the scale and complexity of that work, they rely on professional services partners not just for delivery capacity but for owned platforms, AI-augmented delivery models, and pricing structures that reflect how the work actually gets done. Vendors that can pair that capability with durable technology partnerships and a track record in aviation standards work will be positioned to lead this market,” said Ravikant Sharma, research director, IDC Public Sector.

IDC MarketScape: Worldwide Warehouse Management for Manufacturing 2026 Vendor Assessment

Stephanie Krishnan, Simon Ellis — Wed, 28 Oct 2026 04:00:00 GMT

This IDC study evaluates software vendors serving manufacturers’ warehouse management system (WMS) needs. This document covers vendor capabilities and strategies for inventory control, warehouse workflows, integration with manufacturing execution and warehouse execution/control systems, and AI-enabled operational decisioning. The assessment is based on customer interviews, vendor briefings, and IDC MarketScape methodology, and includes vendor profiles, strengths and challenges, and buyer guidance.

“Manufacturers running WMS platforms installed 5 to 10 years ago are reopening decisions they thought were settled, not because the old system failed to deliver but because of what AI and tighter automation integration might now make possible. Vendors that can show a production customer behind every AI claim will separate themselves from the ones still selling a road map,” said Stephanie Krishnan, associate vice president, Manufacturing and Supply Chain, IDC Insights.

IDC ProductScape: Worldwide SIEM 2026

Michelle Abraham — Wed, 28 Oct 2026 04:00:00 GMT

The IDC ProductScape offers a comprehensive guide on the key functionalities of security information and event management (SIEM) platforms, featuring solutions from CrowdStrike, Datadog, Devo, Elastic, Exabeam, Fortinet, Google, Microsoft, OpenText, Palo Alto Networks, Rapid7, Securonix, SentinelOne, Splunk, Sumo Logic, and Zoho. The status of each functionality is categorized as fully supported, partially supported, partner provided, road map, or not supported, aiding technology purchasers in quickly identifying which vendors align with their changing requirements.

Dentsu’s Progress in 1H26: Japan Still Drives Growth While Waiting for the Americas Engine to Warm Up

Douglas Hayward — Tue, 27 Oct 2026 04:00:00 GMT

This IDC Market Note analyzes dentsu's 1H26 growth of 0.3%. Its growth in Japan offset declines in the Americas and APEJ. This document reviews regional and service-line performance, revised 2026 guidance, and the deferral of the 16.0% margin target to 2028. IDC assesses dentsu CEO Takeshi Sano's strategy of exporting Japan's consulting-led, AI-enabled model worldwide and argues that execution in the Americas, where Merkle must compete with Accenture Song and Deloitte Digital, will determine whether the turnaround succeeds. "Japan is the template for the new dentsu, but the turnaround will be won or lost in the Americas," says Douglas Hayward, senior research director for CX strategies and services, IDC.

IDC FutureScape: Devices Rebuilt for Native Intelligence and Physical AI 2027 Predictions

Tue, 27 Oct 2026 04:00:00 GMT

This IDC FutureScape examines how regulatory fragmentation, physical AI adoption, and demographic shifts are reshaping enterprise device strategy.

"Organizations must treat AI governance and safety assurance as continuous disciplines. Technology buyers should prioritize modular, jurisdiction-flexible architectures and build internal expertise in robotic fleet management. Physical AI is moving from pilots to board-level accountability, and enterprises that can't show regulators how their robots, drones, and sensors are governed will find scaling stalls before the technology does. Meanwhile, regional rules are pushing enterprises toward geography-specific AI configurations, and a shrinking workforce is shifting budgets toward robots and voice-first devices," said Tom Mainelli, group vice president, IDC's Device & Consumer Research.

IDC FutureScape: Imaging 2027 Predictions

Tue, 27 Oct 2026 04:00:00 GMT

This IDC FutureScape highlights the top 10 predictions shaping the imaging market for the next five years.

"The imaging market is no longer defined by devices, but by the intelligence embedded in and around them. As AI moves into every layer of print and document infrastructure, printing devices become connected platforms that optimize user experiences, orchestrate business workflows, and drive future-ready compliance. Organizations that audit their fleets now, weigh security and compliance risks, and lock in favorable vendor terms will be best positioned to compete," said Robert Palmer, research vice president, Imaging, Printing, and Document Solutions.

IDC FutureScape: Manufacturing and Supply Chain 2027 Predictions

Tue, 27 Oct 2026 04:00:00 GMT

This IDC FutureScape provides manufacturers and supply chain organizations with the top 10 predictions and underlying drivers that we expect to impact their IT investments in 2027 and beyond.

Technology is reshaping manufacturing and supply chain operations, led by agentic AI. AI agents are emerging as the primary interface between workers and enterprise systems. Organizations that adopt these capabilities in manufacturing operations, supply chain planning, execution, and configuration will open significant performance gaps over those that delay, compounding advantages through continuous learning and richer data.

The predictions are designed to provide organizational decision-makers with a call-to-action investment plan with respect to these technologies, but that does not mean that we can forget about business processes and people. Both are critical to the success of agentic transformation.

"Agentic AI is reshaping manufacturing and supply chain operations, widening performance gaps between adopters and laggards. Technology, in partnership with process redesign and clarified roles for people, will see a superior outcome. Data quality, governance frameworks, and new leadership roles are critical enablers." — Simon Ellis, group vice president, Worldwide Manufacturing, Retail, and Supply Chain, IDC

IDC FutureScape: Quantum's Enterprise Agenda 2027 Predictions

Tue, 27 Oct 2026 04:00:00 GMT

This IDC FutureScape presents the 2027 predictions for quantum's enterprise agenda. Quantum computing is moving from isolated experiments toward production use, and how enterprises buy it will shape their results as much as the technology does. Quantum is becoming one part of a hybrid stack with AI and high-performance computing, and most organizations will reach it through cloud services and integrated platforms rather than their own hardware. That convenience has a cost. Dependence on a small number of providers, from development tools to sensors, makes switching harder over time. A shortage of quantum specialists is pushing firms toward AI-enabled platforms that let existing developers do more of the work. Security adds pressure because autonomous AI systems and sensitive data need protection against future quantum attacks. Supply constraints on scarce materials also reward buyers that avoid betting on a single hardware design. Pharmaceutical research leads early adoption. Technology leaders should prioritize portability, architectural flexibility, and early cryptographic planning.

"As quantum becomes invisibly integrated with AI and HPC, quantum advantage will evolve into enterprise advantage, delivering tangible business value through existing technology ecosystems." — Heather West, senior research manager and global quantum computing research lead, Semiconductor and Enabling Technologies, IDC

IDC FutureScape: Rewiring Global IT Supply Chains 2027 Predictions

Tue, 27 Oct 2026 04:00:00 GMT

This IDC FutureScape highlights the top 10 predictions shaping global IT supply chains for the next five years and delivers actionable guidance through 2030. Geopolitical fragmentation, resource scarcity, and agentic AI are rewiring global IT supply chains.

"Geopolitical fragmentation is turning supply chain risk from a procurement problem into a board-level policy decision. Before the next disruption, enterprises need to write sourcing rules, secure power and compute capacity, and verify software origin. Those that do will turn resilience into a planning advantage, not an emergency response," said Jeff Janukowicz, research vice president, global lead, Semiconductors and Enabling Technologies.

Market Share: Worldwide Customer Communication Management Software Market Share, 2025

Amy Machado — Tue, 27 Oct 2026 04:00:00 GMT

This IDC presentation contains estimated vendor shares for the customer communications management software market based on CY25 software revenue.

In 2025, the priority shifted from reducing customer communication management (CCM) expenditures to enhancing the customer experience. Companies leaned into personalized and dynamic engagement by embracing AI capabilities to optimize content and deliver it through each customer's preferred channel.