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Capgemini Acquires WNS to Lead Intelligent Operations in the Age of Agentic AI

Nishant Bansal, Jason Bremner, Cyrille Chausson, Bill Latshaw, Raymond Pucci — Thu, 10 Jul 2025 04:00:00 GMT

Capgemini’s acquisition of WNS positions it to lead the next wave of AI-powered intelligent operations by combining GenAI and Agentic AI capabilities with deep vertical BPS expertise. While the synergy potential is high, success hinges on effective integration, cultural alignment, and delivering tangible, outcome-driven transformation at scale.

IDC PlanScape: Validation of Open Source Software Sources

Christopher Tozzi — Wed, 09 Jul 2025 04:00:00 GMT

This IDC PlanScape looks into the security aspect that enterprises should take into account when evaluating open source software sources used in their in-house projects.

"While there is no way to guarantee that open source code (or any code, for that matter) will be free of security vulnerabilities and risks, these practices can help enterprises make informed decisions that allow them to maximize their ability to benefit from open source software while minimizing the potential security risks it poses," says Christopher Tozzi, adjunct research advisor with IDC's IT Executive Programs (IEP).

Indian Public Cloud Services Market to Reach $30.4 Billion by 2029, Growing at 22.6% CAGR: IDC

Wed, 09 Jul 2025 04:00:00 GMT

INDIA, 09 July 2025 – The Indian public cloud services (PCS) market, including infrastructure-as-a-service (IaaS), platform-as-a-service (PaaS) solutions, and software-as-a-service (SaaS), revenue totalled $10.9 billion for 2024, according to the International Data Corporation (IDC ) Worldwide Semi-annual Public Cloud Services Tracker , 2H 2024 (July-December). The overall Indian public cloud services market is expected to reach $30.4 billion by 2029, growing at a CAGR of 22.6% for 2024-29.

Asia Pacific Managed Cloud Services Market to Double by 2028, Reaching US$22.6 Billion: IDC

Tue, 08 Jul 2025 04:00:00 GMT

SINGAPORE, 08 July 2025 – According to the IDC report, Asia/Pacific Managed Cloud Services Market Forecast, 2024–2028 , the managed cloud services (MCS) market in Asia/Pacific* is projected to grow from US$10.8 billion in 2023 to US$22.6 billion by 2028, representing a compound annual growth rate (CAGR) of 15.8%. This growth is being driven by increasing enterprise adoption of hybrid and multicloud environments, as organizations prioritize IT resilience, digital transformation, and AI-led modernization.

Convenient Access to Care in 2025: Global Insights and Strategic Actions

Silvia Piai — Tue, 08 Jul 2025 04:00:00 GMT

This IDC TechBuyer Presentation examines how healthcare provider (HCP) organizations worldwide are redefining access to care through digital transformation. Drawing on insights from IDC's Worldwide Industry Intelligence Health Providers Survey 2025, it analyzes the strategic priorities, enabling technologies, and systemic challenges shaping the global healthcare access agenda.

As HCPs strive to deliver care that is more timely, equitable, and unconstrained by location, innovation is increasingly driven by AI-powered assistants, virtual care platforms, and cloud-based health ecosystems. However, despite significant progress in digital modernization, many organizations still face hurdles, specifically around patient engagement, funding limitations, and trust in digital tools.

This presentation explores the strategic business objectives guiding convenient-access-to-care initiatives; the technologies enabling these strategies, and where adoption is gaining momentum; the gaps and underprioritized areas in tech investment; and the barriers impeding progress, from infrastructure to culture.

The report offers practical guidance in two dedicated sections for healthcare providers and medtech vendors. It delivers critical insights to support the design of sustainable, scalable, and truly patient-centered models of convenient care.

“About 60% of healthcare organizations cite budget constraints and resistance to change as top challenges, highlighting that issues related to convenient care are not only technological but also cultural and strategic. As the future of healthcare access unfolds with hybrid models, both providers and medtech vendors must embrace targeted strategies that align digital innovation with real-world readiness.” — Research Director Silvia Piai, IDC Health Insights

BCG EDGE 2025 in Vienna — Navigating Disruption, Innovation, and the Future of Global Trade

Dan Versace, Bill Latshaw — Mon, 07 Jul 2025 04:00:00 GMT

This IDC Perspective discusses the BCG EDGE 2025 event in Vienna that showed the depth and breadth of BCG's capabilities while highlighting the urgent need for Europe to adapt to geopolitical and technological disruptions in global trade. Key themes included strategic collaboration to bridge the tech gap with the United States, AI integration for competitive advantage, and sustainability as a growth imperative. The event emphasized cross-border partnerships, innovation ecosystems, and circular business models to foster resilience and capture new markets, urging European leaders to balance growth with environmental responsibility and strategic autonomy.

"BCG EDGE provided a viewpoint into how Europe's tech renaissance hinges on strategic collaboration, policy reform, and embracing AI for resilience amid global trade disruptions and sustainability challenges. Time spent with BCG Partners, topic owners, and tool partners in the EDGE conference cemented the feeling that BCG continuously informs its approach with insight, solid data, strategy, and curiosity to test out its assumptions." — Bill Latshaw, research director, Worldwide Business Consulting Services, IDC

How Artificial Intelligence Is Changing Data Management

Marlanna Bozicevich — Mon, 07 Jul 2025 04:00:00 GMT

This IDC Perspective discusses how the rise of AI is transforming data management, becoming integral to enterprise IT strategies by enhancing productivity, innovation, and transformation. Organizations are leveraging AI technologies like machine learning, deep learning, and agentic AI to automate data processes, boost efficiency, and enable autonomous operations. Key focus areas include productivity, responsible AI, and agentic AI, with an emphasis on balancing short-term gains with long-term strategic planning. Effective data management, governance, and AI readiness are crucial for maximizing AI's potential, requiring robust data infrastructure, workforce upskilling, and treating data as a product to drive innovation and decision-making.

"Rapid innovation in AI technology is driving change in the data management market; it is a critical component of organizational strategies, driving efficiency, innovation, and transformation across industries." — Marlanna Bozicevich, research analyst, Data, Analytics, AI, and Automation, IDC

IDC MarketScape: Worldwide Sustainable Cloud Datacenter 2025 Vendor Assessment

Vladimir Kroa — Mon, 07 Jul 2025 04:00:00 GMT

The IDC MarketScape evaluates global sustainable cloud datacenter providers, emphasizing the importance of renewable energy sourcing, efficient resource management, and sustainable AI strategies. Major players such as AWS, Google, and Microsoft lead in offering sustainable cloud services, leveraging their economies of scale and advanced technologies. Midsize providers (e.g., OVHcloud) also contribute by aligning with local regulations and utilizing low-carbon energy. The report highlights challenges in sustainable construction and energy efficiency, offering insights for technology buyers seeking eco-friendly cloud solutions.

"Sustainable datacenters provide business value by reducing operational expenses, in addition to lessening their associated environmental impacts by using renewable energy, deploying efficient hardware, and adhering to transparent reporting," said Vladimir Kroa, AVP Sustainability, Sustainable Strategies and Technologies, IDC.

IDC PlanScape: Open Innovation Tools to Improve Idea Management

Karen D. Schwartz, John Snow, Wayne Kurtzman, Amy Loomis, Ph.D., Jeffrey Hojlo — Mon, 07 Jul 2025 04:00:00 GMT

This IDC PlanScape discusses why organizations should consider the open innovation approach and how to get the most out of it.

"Competition, cost, and time-to-market pressures make it critical for organizations to modernize their approach to identifying and nurturing innovative ideas," said Karen D. Schwartz, an adjunct research analyst for IDC's IT Executive Programs (IEP). "Today's emerging open innovation platforms are the next evolution of idea management, making it easier to collect, evaluate, and prioritize the best ideas for moving forward."

Klaviyo's Omni-Channel Evolution: Insights from K:LDN 2025

Roger Beharry Lall — Thu, 03 Jul 2025 04:00:00 GMT

Klaviyo's K:LDN 2025 event in London showcased the company's evolution from a data platform to an email/SMS tool for digital commerce solopreneurs to a full-stack, omni-channel marketing automation provider for larger organizations. Announcing new features such as an omni-channel campaign builder, Channel Affinity, and expanded mobile messaging, Klaviyo demonstrated its commitment to solving fragmented customer experiences and supporting fast-growing brands. With international expansion underway and a focus on pragmatic, AI-powered tools, Klaviyo aims to balance innovation and operational readiness. The company's success, however, hinges on resource-intensive efforts including global scaling, deepening platform capabilities, and maintaining customer engagement across multiple segments.