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Twilio Segment Adds Journeys to CDP

David Wallace, Gerry Murray — Mon, 21 Jun 2021 04:00:00 GMT

Twilio Segment announced Journeys, providing customer journey building and orchestration capabilities for its Segment CDP. The new product, which works with Segment Personas, adds additional value to current and prospective Segment customers interested in personalized activation across multiple channels from within an enterprise-scale CDP.

Cisco Fights Back: Rebrands as Webex from Cisco for a Hybrid, Inclusive Future

Wayne Kurtzman — Fri, 18 Jun 2021 04:00:00 GMT

Cisco announced that it is rebranding the Webex product line, now with over 800 more features since last September. The new Webex platform will include calling, messaging, meeting, polling, events, and future offerings for a bundled price. The new logo and branding introduced symbolizes people coming together towards "the future of hybrid work". The Webex team is also moving to build awareness beyond the C-suite, to the line of business users who have become more instrumental in selecting enterprise collaborative technologies.

IDC MarketScape: Worldwide SaaS and Cloud-Enabled Utilities EAM Applications 2021 Vendor Assessment

John Villali, Juliana Beauvais, Leif Eriksen — Fri, 18 Jun 2021 04:00:00 GMT

This IDC study provides an assessment of prominent SaaS and cloud-enabled utilities EAM application vendors and discusses what criteria are most important for utility companies to consider when selecting a software solution.

"Utilities are adopting more remote, contactless, and virtual approaches to maintenance execution, work scheduling, spare parts procurement, and asset life-cycle management. Digitally enhanced enterprises need next-level EAM to survive the future. In response, software vendors are delivering business value with innovation across mobility, IoT, AI, automation, augmented reality, and location-based technologies," says Juliana Beauvais, research manager, Enterprise Applications at IDC.

The Biggest Investigation in U.S. History: The January 6, 2021, Capitol Riot

Alison Brooks, Ph.D. — Fri, 18 Jun 2021 04:00:00 GMT

This IDC Perspective discusses the question of striking the right balance between public safety and civil liberties in light of investigations made into the Capitol riots. Cascading failures in intelligence, leadership, and preparedness meant that the rioters who breached the Capitol simply exited the building and returned to their homes — in all 50 U.S. states. As a result, it has taken a large-scale, nationwide concerted effort to analyze the unprecedented volumes of digital evidence to identify and arrest the rioters.

The United States Department of Justice has called the investigation into the January 6, 2021, Capitol riot "[o]ne of the largest in American history both in terms of the number of defendants prosecuted and the volume of evidence."

According to Alison Brooks, research vice president, Worldwide Public Safety at IDC, "It is also likely one of the most complex investigations in U.S. history given the variety of digital evidence propagated by technological advances in social media, mobile communications, location-based apps and services, and digital platforms."

Building an Ecosystem to Support Touch-Free Retail and Emerging Business Models

Leslie Hand — Thu, 17 Jun 2021 04:00:00 GMT

This IDC Perspective discusses building an ecosystem to support touch-free retail and emerging business models. Leading retailers and their partners are accelerating growth strategies by building applications that enable data sharing and analytics for every part of the business, from inventory and fulfillment to checkout experiences to security and workforce management. Customer-centric touch-free retail experiences will shape the way retailers build out their stores and their ecommerce brands, increasing customer loyalty and partnering for mutually beneficial ecosystem partner success.

Leslie Hand, GVP, IDC Retail Insights, advises, "Retail leaders should look for opportunities to monetize areas of their business they previously overlooked, including their data and insights. And technology providers should position themselves as strategic partners, offering relational expertise in building out the vibrant ecosystem."

Digital Resiliency in Banking

George Briford — Thu, 17 Jun 2021 04:00:00 GMT

Given the impact of the COVID-19 pandemic, resiliency has become a business priority. But traditional approaches struggle to integrate business resiliency with new digital realities. Resiliency is more than just a compliance exercise. To survive, banks must be able to rapidly respond and adapt to both incremental and extreme change. To do this requires a new approach to resiliency — digital resiliency.

The framework proposed in this IDC Perspective applies specifically to banks and highlights six distinct but interdependent organizational dimensions necessary for achieving digital resiliency.

"A digital resiliency framework provides senior bank executives with a practical approach for working with technology in an agile way to build up resiliency in the organization, ready to tackle the challenges of future shocks and business crises." — Associate Research Director George Briford, IDC Financial Insights

IDC Examines the Rise of Innovative Digital Strategies as It Hosts Dedicated CIO Summit for West Africa

Thu, 17 Jun 2021 04:00:00 GMT

Lagos, June 17, 2021 – More than 100 of West Africa's most influential IT and business decision makers gathered online today for the 8th annual installment of the IDC West Africa CIO Summit , with Kashifu Inuwa, director general of Nigeria's National Information Technology Development Agency (NITDA) presenting the day's opening address. Hosted on IDC's industry-leading digital platform, the event brought together senior business leaders, influential IT heads, and respected industry analysts to share their collective expertise around the theme 'Innovative Digital Strategies: Evolving to the Demands of a New Reality'.

Phygital: The Future of Banking Branches

Szilard Farkasdi — Thu, 17 Jun 2021 04:00:00 GMT

This IDC Perspective presents our assessment of the future of traditional banking branches by analyzing a model that might be adapted by many banks going forward — the "phygital" model. Phygital — a combination of physical and digital channels — takes the best of both worlds and offers seamless customer experience for banking clients by implementing advanced digital and physical capabilities, including but not limited to biometrics, advanced ATMs, innovative approaches to customer service, and comfortable and spacious facilities. Phygital is an innovative direction with modern, customer-friendly, seamless, and comfortable advantages — banks should aim for this direction of customer service.

"Phygital banking branches is an emerging trend that some very innovative banks have started implementing to further elevate customer service in their branches, provide innovative and convenient solutions to clients, diversify and optimize revenues and costs, and further digitally educate their customer base. I am a big fan of the phygital concept and very curious to see how this concept develops and evolves further," said Szilard Farkasdi, research manager, IDC Financial Insights Europe.

IDC Explores the Value of Cloud-Centric and Autonomous Digital Infrastructure as It Hosts Saudi Edition of Cloud Roadshow

Wed, 16 Jun 2021 04:00:00 GMT

Riyadh – With cloud adoption becoming an increasing necessity for enterprises across the Middle East wishing to accelerate their digital transformation journeys, International Data Corporation (IDC) today hosted the Saudi Arabia edition of its virtual IDC Cloud Roadshow 2021 . Addressing the theme 'Enabling a Hybrid Multicloud Ecosystem', the online event presented expert advice on how to develop and implement a strategic, digitally driven road map for the successful deployment of hybrid cloud.

IDC PeerScape: Future IT — Practices to Establish a New Digital Business Operating Model

Robert Multhaup — Wed, 16 Jun 2021 04:00:00 GMT

This IDC PeerScape describes how three senior IT leaders are delivering a new operating model for IT to support accelerated, adaptive solutions to the business. This new operating model requires a positive change in the relationship between IT and the business. The new role of IT will dramatically grow in the enterprise — not as an isolated technology function but rather as a fully integrated partner in the end-to-end processes of the business.

"This study highlights how these leaders and their organizations have met these challenges by developing a new digital operating model," says Bob Multhaup, adjunct analyst with IDC's IT Executive Programs (IEP). "Their best practices include developing a combined business/IT strategy and a new digital operating model, integrating end-to-end IT products into end-to-end business processes and outcomes, and enabling IT to deliver differentiated capabilities to its customers."