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Cisco CX Summit 2026: Building the World's Best AI-Native Services Organization

Chris Barnard, Rob Brothers, Leslie Rosenberg, Elaina Stergiades — Tue, 26 May 2026 04:00:00 GMT

Cisco held its annual customer experience (CX) analyst event at the Cisco Paris offices on May 6-7, 2026, bringing together analysts and customer experience leaders to share CX innovations across its asset lifecycle (Support, Professional, and Advisory) services portfolio.

Dell Technologies World 2026: Operationalizing AI at Enterprise Scale

Matthew Eastwood, Tom Mainelli, Ashish Nadkarni, Leslie Rosenberg — Tue, 26 May 2026 04:00:00 GMT

At Dell Technologies World 2026, Dell advanced its “full stack” AI-ready IT portfolio by announcing developments in compute, data management, storage, networking, cyber recovery, AI-enabled automation, end-user devices, and IT services. Dell positioned AI infrastructure as the foundation for data lifecycle management, emphasizing “AI for infrastructure and infrastructure for AI.” A highlight was the enhanced AI Factory narrative, marking a shift from reference architecture to production-scale systems. The event underscored that enterprise AI is progressing from pilots to operational deployment, where data access, GPU utilization, sovereignty, and hybrid placement decisions are increasingly important. Dell conveyed that success in AI now hinges on the design, deployment, and operation of integrated AI systems at scale—requiring the right hardware across hybrid, multicloud, on-premises data centers, and desktops. Enterprises must manage token economics, enabling customers to use their own data for AI model development while controlling bandwidth and token costs.

NVIDIA FY 1Q27 Results: Scaling the Intelligence Economy

Matthew Eastwood, Ashish Nadkarni — Tue, 26 May 2026 04:00:00 GMT

Red Hat Summit 2026: From Orbit to the Factory Floor-Edge Computing as Enterprise Strategy

Olga Yashkova — Tue, 26 May 2026 04:00:00 GMT

Red Hat Summit 2026 was held in Atlanta from May 11 to 13, 2026, during which Red Hat highlighted the growing importance of edge computing as a core enterprise infrastructure strategy. The company made several announcements to showcase the evolution of its open source platforms across highly distributed and demanding environments, ranging from low-Earth orbit and industrial edge deployments to sovereign AI cloud infrastructures.

The Agentic Horizon: Google I/O 2026 Outlines the Next Era of AI

Dave McCarthy, Matthew Eastwood — Tue, 26 May 2026 04:00:00 GMT

Google I/O 2026 marked a pivotal milestone, signaling a decisive shift from passive chatbots to proactive, agentic AI systems embedded natively across its ecosystem. Under the banner of the "Agentic Gemini Era," CEO Sundar Pichai showcased a highly synchronized lineup of hardware, software, and protocol upgrades designed to integrate autonomous AI into daily life. To fuel this transition, Google is leveraging immense scale, now processing a staggering 3.2 quadrillion tokens per month—a massive seven-fold increase over the 480 trillion tokens reported last year.

At the core of this transition are two major architectural leaps: Gemini 3.5 Flash, a hyper-fast model optimized for multi-step agentic workflows, and Gemini Spark, a persistent background agent executing complex actions on behalf of the user. By combining Gemini models with new open protocols, Google has laid the groundwork for secure, transactional AI. The event demonstrated that Google's full-stack approach, spanning custom TPU silicon, Android 17, Android XR smart glasses, and ubiquitous distribution, builds competitive differentiation that pure-play software competitors will struggle to match.

The Landscape of Telecom Agentic AI Platforms, 2026

Chris Silberberg — Sun, 24 May 2026 04:00:00 GMT

This IDC Market Perspective provides a comprehensive analysis of agentic AI platforms in the telecom sector, detailing platform architectures, use case maturity, vendor strategies, and real-world outcomes. It highlights rapid adoption across OSS/BSS, identifies key technical and organizational challenges, and profiles vendors' differentiated approaches. The study underscores agentic AI's transformative potential for operational efficiency, customer experience, and monetization while emphasizing the need for robust governance, data readiness, and cross-vendor interoperability to achieve scalable, trusted deployments.

"Agentic AI is reshaping how telcos operate from the customer interface all the way into the heart of the network. The platforms that will support scale across these many different environments will be the ones that are open, that take security and governance seriously, and that enable telcos to create meaningful business value from agentic AI," says Chris Silberberg, research manager, Telecom Operations and Monetization, IDC.

Amazon's Advertising Strategy and Innovation Analyst Spring 2026 Update

Roger Beharry Lall, Alex Holtz — Fri, 22 May 2026 04:00:00 GMT

This IDC Perspective discusses Amazon's Advertising Strategy and Innovation Analyst Spring 2026 Update. Amazon Ads is rapidly evolving into a comprehensive, AI-powered advertising platform, expanding beyond its retail roots to offer full-funnel, omni-channel solutions. Key innovations include agentic AI, creative automation, and advanced measurement, all aimed at simplifying and scaling advertiser access. Success will hinge on Amazon's ability to foster openness, interoperability, and trust, ensuring its differentiated capabilities extend to partners and advertisers across the broader digital ecosystem.

"As Amazon Ads evolves from a retail media powerhouse to an AI-driven, full-funnel platform, its future will hinge not on what it keeps inside its walls, but on how boldly it opens its ecosystem. The next era of advertising will be defined by those who master openness, trust, and the seamless fusion of commerce, content, and technology." — Alex Holtz, research director, Worldwide Media and Entertainment Digital Strategies at IDC

"Amazon's ambition to be the infrastructure behind cross-platform advertising is clear, but the real test lies in democratizing its most powerful tools. Can Amazon extend its closed-loop advantage to partners and midmarket advertisers, or will the walls remain? The answer will shape the future of global advertising." — Roger Beharry Lall, research director, Advertising Technologies and SMB Marketing Applications

How to Become a Truly Data-Driven Enterprise

Karen D. Schwartz, Marlanna Harrington, Megha Kumar, Reid Paquin, Devin Pratt — Fri, 22 May 2026 04:00:00 GMT

This IDC Perspective discusses how organizations can truly be data driven. Organizations often assume that they are data driven, because they have dashboards, reports, and data teams. But when they try to deploy to make data-led decisions, they discover that their data can't answer simple questions or assemble complete customer views without missing records. Being a truly data-driven company requires treating data as the default language for decisions, with leadership, culture, and infrastructure all aligned and measured against that standard. It requires that every group and domain use the same framework across data, along with a data culture to back it up.

"Organizations that make the effort to become truly data driven will make better decisions, identify customer needs faster, and identify efficiency and product problems earlier, all with lower risk," says Karen D. Schwartz, an adjunct research advisor with IDC's IT Executive Programs (IEP). "It's a lot of work, but the payoff seems well worth the effort."

IDC Innovators: Cloud-Based PC Patch Management, 2026

Phil Hochmuth — Fri, 22 May 2026 04:00:00 GMT

This IDC Innovators presentation examines five leading vendors in the cloud-based PC patch management market: Atera, Action1, Adaptiva, Automox, and Fleet. These vendors represent a diverse range of approaches to solving the patch management challenge, from lightweight, specialized point solutions to comprehensive autonomous endpoint management platforms.

Is AWS Security Hub Evolving into a Multivendor Platform?

Frank Dickson, Philip Bues — Fri, 22 May 2026 04:00:00 GMT

This IDC Perspective discusses how AWS Security Hub is evolving from an aggregation tool into a multivendor security platform, now supporting unified operations across multicloud environments. By leveraging the Open Cybersecurity Schema Framework (OCSF), integrating partner solutions, and centralizing management, AWS aims to simplify security operations and reduce tool sprawl. While the platform offers significant operational benefits, its strongest capabilities remain AWS centric, and buyers should weigh the trade-offs between convenience, ecosystem flexibility, and potential vendor concentration.

"AWS Security Hub is evolving: Does platform simplicity come at the cost of true multivendor freedom or is it the operational breakthrough security teams need?" — Frank Dickson, group vice president, Security and Trust at IDC