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Dynatrace Perform 2026: From Observability to Supervised Autonomous Operations

Jim Mercer, Stephen Elliot, Katie Norton, Shannon Kalvar, Archana Venkatraman — Thu, 12 Feb 2026 05:00:00 GMT

Dynatrace Perform 2026 was recently held in Las Vegas and marked a clear inflection point in the evolution of observability, positioning Dynatrace beyond monitoring and analytics toward supervised autonomous operations. The event underscored how IT complexity, particularly from agentic AI and LLM-based applications, is forcing enterprises to rethink how they operate, govern, and scale digital systems. With the introduction of Dynatrace Intelligence and a strong emphasis on deterministic AI fusion with Agentic AI, unified data, and customer-validated outcomes, Dynatrace made a credible case that it is well-positioned to deliver on this transition.

Enabling Agentic Workforce Transformation: Agentic Ways of Working Series

Thu, 12 Feb 2026 05:00:00 GMT

This IDC Tech Buyer Presentation is part of a series of buyer-focused materials that explore best practices for AI-enabled ways of working. The IDC Agentic Ways of Working Framework defines the structures, rules, and operating practices that guide how AI agents are designed, deployed, governed, and maintained across the enterprise. It ensures agentic systems act reliably, securely, and in alignment with business goals.

Following the foundational, high-level framework, this topic-specific report focuses on laying a foundation to enable workforce transformation and chart a path to value with use case examples.

FinTech's Push into Adjacent Banking Services Creates Challenges and Potential Consolidation

Marc DeCastro — Thu, 12 Feb 2026 05:00:00 GMT

This IDC study shows how fintech's expansion into adjacent banking services is reshaping the retail banking landscape, driving disruption beyond products to focus on CX. As fintechs and nonfinancial companies embed financial capabilities into their platforms, traditional banks face challenges in maintaining customer engagement and relevance. The shift is propelled by rising customer expectations, demand for contextual financial support, and economic pressures, especially among younger demographics. Although fintechs excel at targeted, digital-first solutions, they must navigate regulatory hurdles and operational complexity as they scale. Banks, meanwhile, risk disintermediation unless they modernize and prioritize omni-channel, personalized experiences. The evolving market may lead to consolidation and deeper service integration, with trust, privacy, and customer-centricity as critical success factors.

Foundations for Agentic Adoption: Strategy, Technology, Governance, and Risk: Agentic Ways of Working Series

Daniel Saroff, Amy Loomis, Ph.D., Dr. Chris Marshall — Thu, 12 Feb 2026 05:00:00 GMT

Agentic AI is transforming work at a pace most organizations have never seen. Lasting impact depends on strong foundations in strategy, technology, governance, and people. This document explains how to link agentic AI to core business priorities, assign clear ownership and guardrails for autonomous systems, and address fragmented change efforts, skills gaps, and demands for trustworthy, explainable AI. The framework and analysis highlight the need to bring governance, risk, and compliance into planning from the start and intentionally design human–agent collaboration so productivity, resilience, and customer experience advance via a coordinated approach.

"Without the hard foundational work — especially around governance, guardrails, and reimagining cross-functional workflows — investments in agentic technologies will stall under the weight of security, risk, and compliance challenges rather than accelerate business value," says Amy Loomis, group vice president on workplace solutions, IDC.

Retail Operations, North America: Challenges, Strategies, and Solutions

Filippo Battaini — Thu, 12 Feb 2026 05:00:00 GMT

This IDC Tech Buyer Presentation analyzes findings from IDC's2025 Retail Technologies and Business Processes Trends Survey. It examines European retailer priorities, challenges, and technology strategies, with a particular focus on physical store operations.

This is the North America edition, published as part of a series including Worldwide, North America, and Asia/Pacific editions.

The Quest for Supply Chain Visibility: The Economical Path to Resilient Operations Through Multi-Enterprise Supply Chain Commerce Networks

John Bermudez — Thu, 12 Feb 2026 05:00:00 GMT

This IDC Perspective explores how multi-enterprise supply chain commerce networks provide an economical, scalable foundation for achieving visibility across trading partners while preparing for agentic AI-ready supply chain processes. Traditional integration methods, such as EDI, are no longer sufficient for the real-time responsiveness and agility required in multi-tier supply chains. Multi-enterprise supply chain commerce networks address this gap by enabling shared infrastructure, lowering onboarding costs, and facilitating collaboration across distributed networks. This report guides CIOs and chief supply chain officers (CSCOs) through the strategic and operational considerations for selecting and implementing multi-enterprise supply chain commerce networks to deliver measurable business value.

"As organizations confront persistent disruption, rising complexity, and increasing sustainability and automation demands, multi-enterprise supply chain commerce networks offer a practical path to more resilient, data-driven supply chains," says John Bermudez, adjunct research advisor for IDC's IT Executive Programs (IEP).

The Speed of AI Value Creation in Applications: What's Causing the Delay?

Thu, 12 Feb 2026 05:00:00 GMT

This IDC Perspective discusses the speed of AI value creation in applications and what's causing the delay. The growing gap between the speed of AI innovation and the speed of enterprise value realization is now primarily an organizational challenge. The most significant bottlenecks to AI value creation revolve around organizations' ability to operationalize their AI, not in the underlying technology.

"To help ensure that small incremental improvements give way to true innovation of business and operating models, enterprises need to intentionally redesign how AI is deployed, measured, governed, and scaled," said Eric Newmark, GVP/GM, SaaS, Enterprise Software, and Worldwide Services Division at IDC. "This will transform AI from simply facilitating isolated productivity gains to enabling sustained, enterprisewide streams of innovation and competitive advantage."

Top 5 Trends in Managed Edge and Content Delivery Services, 2026

Ghassan Abdo — Thu, 12 Feb 2026 05:00:00 GMT

This IDC Perspective anticipates key trends in the managed edge and content delivery services market in 2026. These include the expansion of inference at the edge, the continued effort to commercialize NaaS, the focus on compelling industry-edge use cases, the impact of live streaming on video delivery, and the role of observability to deliver better customer experience. These trends are driven by the need to simplify networking and security onboarding and operations, the demand for low-latency edge services, the emergence of GenAI as a key tool to improve operations and customer experience, the growth of live streaming events, and enterprise demand for better reporting. These trends are driven by macroeconomic forces, such as the adoption of cloud services, the emergence of agentic AI, global ecommerce growth, and security concerns.

"Enterprise decision-makers are expecting flexibility, high availability, cost-effective network consumption modes, low latency, and digital experiences enhanced with self-service and real-time observability. Key trends such as inference at the edge, NaaS, and observability are key to addressing these demands. Agentic AI provides a foundational platform to accelerate these trends. In addition, live streaming events have the potential to transform the video delivery landscape toward higher-value services," says Ghassan Abdo, research VP, Worldwide Telecom at IDC.

AI Agents in IT Service Management: Trends to Know

Snow Tempest — Wed, 11 Feb 2026 05:00:00 GMT

This IDC Perspective discusses trends in recent vendors' announcements related to AI agents in IT service management, including specialized AI agents for employee service and incident management, as well as AI frameworks and data fabrics from vendors in IT service management and related fields.

"As applications shift to agents, both the practice of IT service management and IT itself are transforming," said Snow Tempest, research manager, IT Service Management, IDC.

Agentic AI and Digital Labor Survey

Maureen Fleming — Wed, 11 Feb 2026 05:00:00 GMT

This IDC Tech Buyer Presentation is based on IDC's November 2025 Agentic AI and Digital Labor Survey. The purpose of IDC's Agentic AI and Digital Labor Survey is to understand how large enterprises are adopting AI agents, how those agents are being built and governed, and what priorities, benefits, and challenges organizations expect as they scale agentic AI in 2026, with a specific focus on business process impact. Survey results show that:

Adoption is surprisingly widespread but still early stage.
Productivity and innovation currently outweigh cost reduction.
Accuracy is critical.