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IDC MarketScape: Worldwide Hyperscaler Marketplaces 2025 Vendor Assessment

Nadia Ballard, Frank Della Rosa — Mon, 24 Nov 2025 05:00:00 GMT

The IDC MarketScape: Worldwide Hyperscaler Marketplaces 2025 Vendor Assessment highlights how cloud marketplaces are revolutionizing procurement, enabling organizations to drive greater business value, optimize costs, and accelerate innovation. This document evaluates leading vendors such as Amazon, Google, Huawei, Microsoft, and Vultr on their capabilities, strategies, and AI-driven advancements, emphasizing the growing importance of agentic AI, partner ecosystems, and integrated procurement in maximizing ROI and operational efficiency across industries.

"The cloud SP vendors profiled in this IDC MarketScape continue to invest in their respective marketplaces, expanding the range of products and services offered but also improving the user experience for buyers that increasingly include line-of-business and procurement roles, in addition to the traditional IT buyers," said Nadia Ballard, senior research manager, Industry Cloud and SaaS, IDC.

"Cloud marketplaces are no longer just procurement tools — they are strategic growth engines, accelerating innovation, business agility, and AI-driven transformation across every industry," said Frank Della Rosa, research vice president, SaaS, Business Platforms, and Industry Cloud, IDC.

U.S. Business Wireline Service Provider Market Shares, 2024: Intense Competition in AI-Powered Networks, Fiber Deployments, and FWA Offerings

Denise Lund, Courtney Munroe, Avinash Naga — Mon, 24 Nov 2025 05:00:00 GMT

This IDC presentation provides vendor market shares for the U.S. business wireline service provider market for 2024.

"2024 revealed itself as the year in which leading cable MSOs began to finally emerge from the shadows of the major telcos in the U.S. business wireline services market," according to Denise Lund, research vice president, Worldwide UC and Telecom at IDC. "The cable MSOs benefited from no distractions with legacy voice service customer bases and a doubled-down focus on high-speed data services, bundles, and managed services."

Do Employees Prefer Personal Devices or Room Systems for Hybrid Meetings?

Gala Spasova — Sat, 22 Nov 2025 05:00:00 GMT

This IDC Survey Spotlight, which draws on findings from IDC's 2025 Global Employee Experience Survey, examines how employees choose their preferred online meeting setups in today's office environment. As office mandates become more widespread across the region, two-thirds of employees are now working onsite, yet hybrid meetings remain a core part of daily collaboration. The document analyzes the factors influencing these choices — whether the flexibility and convenience of personal devices, the quality of interaction offered by dedicated meeting spaces, or simply the availability of technology.

Generative AI's Bandwidth Revolution: How Telcos Can Thrive Amid Surging Network Demands

Ajeet Das — Sat, 22 Nov 2025 05:00:00 GMT

This IDC Market Note analyzes how generative AI (GenAI) adoption is driving new bandwidth demands and traffic patterns across service provider broadband networks. As enterprises and consumers embrace GenAI-enabled applications, service providers must upgrade infrastructure to support elastic, low-latency connectivity and distributed architecture. The document offers strategic recommendations for network optimization, highlighting the transformative impact of GenAI on capacity, latency, and throughput requirements in both core and edge networks.

"As GenAI transforms networks, will service providers keep pace with the tidal wave of bandwidth, latency, and connectivity demands reshaping our digital future?" — Ajeet Das, research director, Telecom Network Infrastructure at IDC

Vendavo Growth + Profitability Summit: An AI-First Strategy Focused on Manufacturing and Distribution

Mark Casidsid — Sat, 22 Nov 2025 05:00:00 GMT

This IDC Market Note discusses the main takeaways from Vendavo’s Growth + Profitability Summit, held in Amsterdam in October 2025. It outlines key strategy and product updates and provides IDC’s analysis of the company’s ongoing initiatives and announcements from the event.

IDC Announces Singapore Winners of the 2025 IDC Future Enterprise Awards

Wed, 19 Nov 2025 05:00:00 GMT

SINGAPORE, 20 November 2025 – International Data Corporation (IDC ) today announced the national winners of the IDC Future Enterprise Awards (FEA) 2025 for Singapore. This year’s winners highlight how Singapore organizations are operationalizing AI, data, and digital ecosystems to accelerate innovation, sustainability, and inclusion — from next-generation banking and insurance to mobility, education, and retail.

eSIM Adoption and Its Growing Impact on Mobility and IoT

Pahul Singh — Tue, 18 Nov 2025 05:00:00 GMT

This IDC Market Perspective explores the current state of eSIM adoptionand its growing impact across mobile and IoT connectivity. It highlights how the consumer and enterprise markets are shifting toward eSIM-enabled devices, driven by OEM integration and MNO support. This document also examines key enablers like GSMA's SGP.32 standard, which is set to transform large-scale IoT deployments through flexibility and remote provisioning.

"eSIM adoption in mobility and IoT will drive flexibility, global connectivity, and new opportunities for operators and enterprises." — Pahul Singh, senior research analyst, Mobility and IoT Communication Services

IDC MarketScape: 中国AI赋能的联络中心2025年厂商评估

Kai Cui — Sun, 16 Nov 2025 05:00:00 GMT

本IDC研究报告显示，自2023年以来，中国联络中心市场因生成式AI和大语言模型的突破，正经历深度重构。AI技术推动联络中心从“流程驱动”向“智能驱动”转型，企业对客户服务的期望不断提升，联络中心已成为客户经营和组织治理的重要入口。报告系统梳理了主流厂商在产品能力、AI应用深度、技术路线和生态成熟度等方面的表现，指出“AI赋能+云原生+本地合规”将成为下一代智能联络中心的核心支柱。未来，企业在选型时需关注平台的成长性、协同性和治理性，选择能够与自身业务共同成长的战略型合作伙伴，以在技术变革和市场竞争中占据主动。

“AI技术正在重塑联络中心的价值边界，从传统的服务响应单元，升级为企业客户经营和数字化转型的核心枢纽。未来三到五年，谁能在AI能力、云原生架构和本地合规之间实现最佳平衡，谁就能推动智能联络中心的创新浪潮。企业在选型时，不仅要关注技术优势，更要看厂商的战略眼光和生态整合能力，唯有如此，才能在激烈的市场竞争中实现长期协同与持续成长。”——IDC中国联络中心市场助理研究总监崔凯表示。

2025 U.S. Consumer Mobile Services Survey Highlights — Trends in Mobile Services

Pahul Singh, Jitesh Bhayani — Fri, 14 Nov 2025 05:00:00 GMT

This IDC Survey provides perspectives on consumer sentiment toward, and buying trends around, mobile services from IDC's 2025 U.S. Consumer Communications and Mobile Services Survey. This survey was completed in September 2025 and covers the perspectives of 2,000 respondents from a variety of demographic and socioeconomic backgrounds. The survey includes insights on mobile subscribers' preferences for data usage and carrier satisfaction. The purpose of this survey is to provide a view into the consumer mindset when thinking about mobile services and aid in identifying the factors that influence the choices for provider selection by U.S. consumer mobile subscribers.

Redefining B2B Tech Buying: The Rise of Digital and AI and the Changing Role of Human Touch

Laurie Buczek — Fri, 14 Nov 2025 05:00:00 GMT

This IDC Survey presents results from IDC's 2025 B2B Tech Buyer Behavior Survey. The results reveal a decisive shift toward digital-first purchasing, with 71% of buyers now favoring digital channels over traditional sales engagement. AI-driven tools and omni-channel experiences are reshaping the buyer journey, while customer experience and a vendor's cultural and values alignment with accounts have emerged as top shifts in how companies buy. The survey provides actionable insights for marketers and sellers to adapt strategies, prioritize AI, and engage partners as key influencers in the buying process.

"B2B tech buyers have crossed the digital threshold — AI and omni-channel engagement are no longer optional but essential for building trust and driving growth in today's market," states Laurie Buczek, group vice president, Executive Insights, CMO Advisory Service at IDC.