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Evaluating Business Office Operations and Services Vendors for the Media Industry 2026

Alex Holtz — Fri, 28 Aug 2026 04:00:00 GMT

This IDC Perspective examines how media companies are converging production, distribution, monetization, media orchestration, and business operations data into a single agentic orchestration layer that surfaces variance in real time and routes corrective action back to back-office ERP systems. It assesses where agentic AI use cases in media stand in 2026, the human-in-the-loop governance that separates durable vendor deployments from stalled pilots, and the road map toward ERP convergence and cross-pillar autonomous orchestration by 2030. This document also profiles the ERP incumbents and media-native and AI-native specialists — including SAP, Oracle, Microsoft, Workday, Salesforce, Mediagenix, TwelveLabs, AWS, Dalet, and Vizrt — building this agentic layer and offers guidance for technology leaders on sequencing data, governance, and vendor selection decisions.

“The media companies that win the next five years won’t be the ones running the most AI pilots — they’ll be the ones whose agents see the whole business cycle and act on it in the same breath. When a production delay, a distribution cost spike, and a monetization shortfall all speak the same language to the same ERP, media stops reconciling its plan after the fact and starts steering it in real time,” said Alex Holtz, research director, Worldwide Media and Entertainment Digital Strategies, IDC.

IDC MarketScape: Worldwide Trade Finance Systems 2026 Vendor Assessment

Maria Adele Di Comite — Fri, 28 Aug 2026 04:00:00 GMT

This IDC study presents the assessment of 12 vendors for 2026 that provide trade finance solutions to the corporate banking sector: Adria B&T, Aurionpro, BT Systems, CGI, China Systems, Finastra, ICSFS, Infosys Finacle, Intellect Design Arena, Newgen, Oracle, and Surecomp. This research is a quantitative and qualitative assessment of the features of different solutions, along with other characteristics that define vendors' ability to support trade finance activities, streamline bank and corporate operations, and facilitate interactions with the ecosystem. The evaluation is based on a standardized, comprehensive framework and a set of parameters identified as most conducive to success in providing trade finance services in the short and long term. This year's assessment places particular emphasis on the extent to which vendors have moved AI, generative AI, and agentic AI capabilities from road map ambition into production use, alongside their readiness to support the accelerating shift toward electronically recognized trade documents. Evaluation also considers features to support risk management and regulatory compliance evaluations, as well as the ability to address emerging needs in a challenging and fast-evolving market, in times of uncertainty.

"In 2026, trade finance vendors are facing three key challenges: proving that their AI claims hold up under customer scrutiny, preparing for a trade ecosystem that is steadily shifting from paper to electronically recognized documents, and proving they have strong governance to meet tightening regulatory requirements and support advanced risk management. Across this assessment, vendors show meaningful progress on each of these fronts, though the pace and depth of progress vary across the vendor landscape," said Maria Adele Di Comite, senior research director, IDC Financial Insights.

IDC PeerScape: Practices to Overcome DevSecOps Challenges

Sam Abadir — Fri, 28 Aug 2026 04:00:00 GMT

This IDC PeerScape examines practices to overcome DevSecOps challenges.

"DevSecOps has been well established for quite some time within the industry, yet implementing it effectively is still a challenge. Overcoming that requires good cooperation and adherence to best practices," says Nick Kirtley, adjunct research advisor, IDC's IT Executive Programs (IEP).

Global Retail Trends 2026 Across APAC, EMEA, LATAM, NATAM: Key Findings from the Global Retail Survey 2026

Ornella Urso, Ananda Chakravarty, Margot Juros, Filippo Battaini — Tue, 25 Aug 2026 04:00:00 GMT

This IDC study presents key findings from IDC’s 2026 Global Retail Survey, examining retailer priorities, challenges, and technology investment across APAC, EMEA, LATAM, and NATAM. It finds that AI has moved past the pilot stage: in every region surveyed, more than half of retailers report they have already deployed AI and agentic AI rather than merely planning to do so.

The study identifies talent and data readiness as the main constraints on execution and points to inventory management as the leading operational challenge worldwide.

IDC Market Glance: Work Augmentation in EMEA, 3Q26

Erica Spinoni — Tue, 25 Aug 2026 04:00:00 GMT

This IDC Market Glance illustrates the vendors active across the EMEA region in augmenting the three pillars of the future of work: the AI readiness of the workforce, the AI enablement of the workplaces, and the AI integration into workplaces.

EMEA AI adoption is transitioning from experimentation to scaled, production-grade execution, with governance and EU AI Act compliance becoming central. In this context, organizational COEs are driving measurable productivity gains, while sovereignty, frontline enablement, and physical‑cognitive convergence define the next wave of enterprise value. Workforce transformation emerges as a key opportunity alongside AI scaling, as organizations expand mobile-first enablement, upskilling, and new AI-centric roles. Peculiar to the region is that sovereign AI ecosystems and regulatory frameworks are reshaping vendor strategies, while industrial and clinical convergence accelerates edge-driven innovation across EMEA's core sectors.

IDC's Worldwide Telecom Services Taxonomy, 2026

Kresimir Alic — Tue, 25 Aug 2026 04:00:00 GMT

This IDC study provides a comprehensive overview of the definitions used for measuring telecom services markets across the globe. The top-level methodology used to research these markets is also outlined in the study. The taxonomy summarizes the segmentation used throughout the IDC Worldwide Telecom Services Tracker, which includes service access type and end-user type. The study also outlines the metrics used in the tracker and its add-ons — service connections, traffic generated on those service connections, and associated spending by users. Other key indicators published include service penetration levels and average revenue per user (ARPU) calculations.

"IDC's Worldwide Telecom Services Taxonomy provides a standard, consistent guide for our analysts across the globe who research telecom services markets at a country level. These markets must be assessed from the bottom up, as they are all different. Therefore, a foundational taxonomy study that evolves with the markets over time is essential." — Research Director Kresimir Alic, Worldwide Telecom Services, IDC

Retail Commerce Trends in Europe and the Gen Z View, 2026: Forces Reshaping the Retail Business Model

Ornella Urso — Tue, 25 Aug 2026 04:00:00 GMT

This IDC Tech Buyer Presentation establishes where European commerce retail stands in 2026 as agentic AI reshapes the business model. It looks at where retailers believe AI creates advantage rather than disruption, what the store becomes for a digital-first Gen Z shopper, how retailers are closing the workforce gap with frontline AI tools, and whether omni-channel execution holds together through the “connected middle” between discovery and fulfillment.

It draws on the results of IDC’s 2026 Retail Technologies and Business Process Trends Survey (which includes a 220-respondent Western European subset), IDC’s 2026 Worldwide Retail Consumer Insights Survey, and IDC FutureScape: Worldwide Retail 2026 Predictions (IDC #US53865625, October 2025). This study maps the strategic trade-offs between AI investment and measurable CX outcomes, the store’s reinvention as a real-time, fulfillment-capable hub, and the maturity gap in personalization and channel orchestration that is driving faster customer abandonment among Gen Z.

市场份额：中国音视频AI实时互动及智能媒体生产与处理市场份额，2025

Eric Wei — Tue, 25 Aug 2026 04:00:00 GMT

本IDC研究分析了2025年音视频AI实时互动及智能媒体生产与处理市场中领先供应商的市场份额。

在云厂商全面拥抱LLM、多模态模型、智能体的背景下，视频云厂商亦加快"视频云+AI"的探索步伐，并在线上社交、短剧创作与生产、游戏素材生产、企业营销等场景完成落地应用与商业化推广。

IDC中国云计算研究领域研究经理魏云峰表示："AI技术与产品服务，已经对音视频内容生产体系造成深刻影响，甚至造成了生产力的'大幅贬值'，当高频内容生产不再受限于人力、不再受限于技术门槛，当面向互联网场景的企业级云服务和半专业线上工具的边界逐步模糊，全网的音视频内容供给体系正在发生变化，继而改变'点播-直播-互动'背后的整套云计算产品与服务体系。"

Telcos’ Data Dilemma

Chris Silberberg, Peter Chahal — Mon, 24 Aug 2026 04:00:00 GMT

This IDC Market Presentation covers indicative findings from the telecom sample of IDC’s March 2026 Global DataSphere Data Utilization Survey.

Telcos are data rich. In the AI era, when data is critical for developing, optimizing, and running dynamic automation at scale, this should be a significant advantage for the industry. But the reality looks quite different as telcos struggle with significant data fragmentation, operational silos, and a difficult talent landscape that blocks the analysis of and action on useful data. At the same time, many telcos are struggling with data volumes growing faster than their ability to turn them into useful insights.

This report provides recommendations on where telcos should prioritize their investments to increase their capacity to leverage and create value from their data.

Jorjin Technologies: An ODM Blueprint for Enterprise AR

Bryan Bassett — Fri, 21 Aug 2026 04:00:00 GMT

This IDC Market Note examines Jorjin Technologies and its role as an original design manufacturer (ODM) powering enterprise AR eye-tracking solutions in 2026. We discuss how Jorjin’s AR glasses and headsets establish a stable hardware foundation for software partners such as HarmonEyes, Ganzin Technology, and Enovis, spanning frontline safety, AI glasses infrastructure, and surgical navigation. We further evaluate why scalability, ecosystem fragmentation, and frontline enablement complement Jorjin’s market model.

“Jorjin is proof that in enterprise AR, owning the hardware doesn’t require owning the outcome,” says Bryan Bassett, research manager, Enterprise Mobility, IDC. “By building a stable, platform-agnostic foundation for eye-tracking and AR headsets, Jorjin lets specialized partners like HarmonEyes, Ganzin, and Enovis focus on solving real frontline workforce problems.”