target audience: TECH SUPPLIER  Publication date: Dec 2022 - Document type: Market Perspective - Doc  Document number: # US49912222

Bridging the Gap Between Employee Experience and Customer Experience to Drive Business Performance

By:  Zachary Chertok

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Table of Contents


  • Executive Snapshot

    • Figure: Executive Snapshot: Bridging the Gap Between Employee Experience and Customer Experience to Drive Business Performance

  • New Market Developments and Dynamics

    • Figure: Leading Areas of EX Investment and Their Likelihood to Boost Revenue and Profits

    • EX Improves Operational Aspects That Benefit Customer Experience

    • Data, Analytics, and Personalization in Digital and Physical Resource Curation

    • Employee Support and Well-Being

    • Figure: Growth in Top Areas of EX Spend in the Next 12–24 Months

    • Communications Management

  • Advice for the EX Vendor and Buyer

    • Figure: Likelihood of Key EX Investments to Boost Operational Efficiency and CX

  • Learn More

    • Related Research

    • Synopsis