target audience: TECH BUYER  Publication date: Jan 2022 - Document type: IDC Perspective - Doc  Document number: # US48675822

Using IT Service Catalog to Boost Digital Business

By:  Bill Keyworth

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Table of Contents


  • Executive Snapshot

    • Figure: Executive Snapshot: Business Potential of IT's Service Catalog

  • Situation Overview

    • Overview

    • Actionable Service Catalog

    • Setting Appropriate Expectations

    • Benefits of IT Business Service Catalog

    • Customer Focused

    • Cost Management

    • ROI Justification

    • Competitive Positioning

    • Alignment with Business Demand

    • Challenges of IT Business Service Catalog

    • Focusing on Business Services

    • Figure: Business Versus Technical Services

    • Separating Technical Services

    • Simplifying Implementations

    • Premature ITIL Integration

  • Advice for the Technology Buyer

  • Learn More

    • Related Research

    • Synopsis