target audience: TECH BUYER  Publication date: Jun 2019 - Document type: IDC TechScape - Doc  Document number: # US45164419

IDC TechScape: Worldwide Unified Communications and Collaboration Technologies, 2019

By:  Rich Costello

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Table of Contents


  • IDC TechScape Figure

    • Figure: IDC TechScape: Worldwide Unified Communications and Collaboration Technologies, 2019

  • In This Study

  • Technology Markers of Momentum

    • Table: IDC TechScape Technology Markers of Momentum — Unified Communications and Collaboration Technologies, 2019

    • Transformational

    • WebRTC

    • Figure: WebRTC Markers of Momentum

    • CCaaS

    • Figure: CCaaS Markers of Momentum

    • UCaaS

    • Figure: UCaaS Markers of Momentum

    • Mobile UC&C

    • Figure: Mobile UC&C Markers of Momentum

    • Communications APIs/SDKs

    • Figure: Communications APIs/SDKs Markers of Momentum

    • Team Collaborative Applications

    • Figure: Team Collaborative Applications Markers of Momentum

    • CPaaS

    • Figure: CPaaS Markers of Momentum

    • Incremental

    • Conversational AI

    • Figure: Conversational AI Markers of Momentum

    • Desktop Video

    • Figure: Desktop Video Markers of Momentum

    • Instant Messaging and Presence

    • Figure: Instant Messaging and Presence Markers of Momentum

    • Headsets

    • Figure: Headsets Markers of Momentum

    • VoIP/IP Telephony

    • Figure: VoIP/IP Telephony Markers of Momentum

    • Audioconferencing

    • Figure: Audioconferencing Markers of Momentum

    • Contact Centers (On-Premises)

    • Figure: Contact Centers (On-Premises) Markers of Momentum

    • Unified Messaging

    • Figure: Unified Messaging Markers of Momentum

    • Web Conferencing

    • Figure: Web Conferencing Markers of Momentum

    • TDM-Based Telephony

    • Figure: TDM-Based Telephony Markers of Momentum

    • Hybrid UC

    • Figure: Hybrid UC Markers of Momentum

    • UC Performance Management Tools

    • Figure: UC Performance Management Tools Markers of Momentum

    • Videoconferencing

    • Figure: Videoconferencing Markers of Momentum

    • Desktop IP Phones

    • Figure: Desktop IP Phones Markers of Momentum

    • SIP Trunking

    • Figure: SIP Trunking Markers of Momentum

    • Virtual Assistants

    • Figure: Virtual Assistants Markers of Momentum

    • Team Messaging

    • Figure: Team Messaging Markers of Momentum

    • Email

    • Figure: Email Markers of Momentum

    • Voicemail

    • Figure: Voicemail Markers of Momentum

    • Chatbots

    • Figure: Chatbots Markers of Momentum

    • Opportunistic

    • IP Softphones

    • Figure: IP Softphones Markers of Momentum

    • Interactive Whiteboard

    • Figure: Interactive Whiteboard Markers of Momentum

  • Technology Adoption Outlook

  • IDC TechScape Methodology

    • IDC TechScape Categories and Definitions: Transformational, Incremental, and Opportunistic

  • Learn More

    • Related Research

    • Synopsis