target audience: TECH BUYER  Publication date: May 2019 - Document type: IDC TechScape - Doc  Document number: # US45026919

IDC TechScape: Worldwide IT Service Management, 2019

By:  Shannon Kalvar

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Table of Contents


  • IDC TechScape Figure

    • Figure: IDC TechScape: Worldwide IT Service Management, 2019

  • In This Study

  • Technology Markers of Momentum

    • Table: IDC TechScape Technology Markers of Momentum — IT Service Management Technologies, 2019

    • Transformational

    • Behavioral Analytics

    • Figure: Behavioral Analytics Markers of Momentum

    • Application Disaggregation

    • Figure: Application Disaggregation Markers of Momentum

    • Artificial Cognitive Skills: Coordination

    • Figure: Artificial Cognitive Skills: Coordination Markers of Momentum

    • Event Detection and Correlation

    • Figure: Event Detection and Correlation Markers of Momentum

    • Service Catalogue Creation and Request Management

    • Figure: Service Catalogue Creation and Request Management Markers of Momentum

    • Situational Awareness Enablement

    • Figure: Situational Awareness Enablement Markers of Momentum

    • Incremental

    • Operational Analytics

    • Figure: Operational Analytics Markers of Momentum

    • Artificial Cognitive Skills: Interactive

    • Figure: Artificial Cognitive Skills: Interactive Markers of Momentum

    • Asset and Configuration Management, Normalization, and Enrichment

    • Figure: Asset and Configuration Management, Normalization, and Enrichment Markers of Momentum

    • Entitlement Management

    • Figure: Entitlement Management Markers of Momentum

    • Financial Modeling and Spend Optimization

    • Figure: Financial Modeling and Spend Optimization Markers of Momentum

    • Incident Management

    • Figure: Incident Management Markers of Momentum

    • Knowledge Aggregation and Projection

    • Figure: Knowledge Aggregation and Projection Markers of Momentum

    • Operations Coordination

    • Figure: Operations Coordination Markers of Momentum

    • Process Automation

    • Figure: Process Automation Markers of Momentum

    • Self-Service Enablement

    • Figure: Self-Service Enablement Markers of Momentum

    • Opportunistic

    • Artificial Cognitive Skills: Operations

    • Figure: Artificial Cognitive Skills: Operations Markers of Momentum

    • Change Detection and Correlation

    • Figure: Change Detection and Correlation Markers of Momentum

  • Technology Adoption Outlook

  • IDC TechScape Methodology

    • IDC TechScape Categories and Definitions: Transformational, Incremental, and Opportunistic

  • Learn More

    • Related Research

    • Synopsis