target audience: TECH BUYER  Publication date: Jan 2023 - Document type: IDC Perspective - Doc  Document number: # EUR149968022

The Impact of Macroeconomic Conditions on European Enterprise Customer Experience Technology Decision Making

By:  Gerry Brown

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Table of Contents


  • Executive Snapshot

    • Figure: Executive Snapshot: How European Enterprise Customer Experience Technology Decision-Making has Been Impacted by Macroeconomic Conditions

  • Situation Overview

    • Figure: Top 3 Vendor-Related Decision Criteria When Considering a New CX Technology/Services Purchase

    • Cost and ROI Considerations Come to the Fore

    • Customer Success Services and Customer References Increase in Importance

    • Figure: Responses to Price Rate Increases From CX Technology Vendors/Service Providers

  • Advice for the Technology Buyer

  • Learn More

    • Related Research

    • Synopsis