target audience: TECH BUYER Publication date: Jan 2023 - Document type: IDC Perspective - Doc Document number: # EUR149968022
The Impact of Macroeconomic Conditions on European Enterprise Customer Experience Technology Decision Making
Table of Contents
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Executive Snapshot
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Figure: Executive Snapshot: How European Enterprise Customer Experience Technology Decision-Making has Been Impacted by Macroeconomic Conditions
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Situation Overview
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Figure: Top 3 Vendor-Related Decision Criteria When Considering a New CX Technology/Services Purchase
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Cost and ROI Considerations Come to the Fore
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Customer Success Services and Customer References Increase in Importance
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Figure: Responses to Price Rate Increases From CX Technology Vendors/Service Providers
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Advice for the Technology Buyer
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Learn More
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Related Research
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Synopsis
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