News

| Press Release

May-23, Generative AI for the Healthcare Industry: Opportunities, Challenges, Use Cases, and Expectations

Authors:

• Adriana Allocato
• Silvia Piai

This IDC Tech Buyer Presentation explores the opportunities and challenges of generative AI for the healthcare market. It shows how these opposite forces are shaping the way healthcare providers are adopting or planning to invest in this innovative technology. It provides guidance for healthcare organizations on how to embrace generative AI responsibly while pursuing their strategic business priorities.

| Press Release

May-23, Worldwide Medical Devices Key IT Deals and Initiatives Update, Q1 2023

Authors:

• Nino Giguashvili
• Federico Mayr

This IDC Perspective provides IDC Health Insights' overview of key IT deals, news, and digital initiatives in the worldwide medical devices market in 1Q23. This is the third in the new quarterly series of reports launched by IDC Health Insights following the expansion of its in-depth research coverage of the global medical devices industry.

"Medical devices organizations worldwide continue to embrace the transformative power of digital technology to enhance their product offerings, improve business performance, and address the needs of patients and customers more comprehensively. Expanding digital capabilities and digitally enabled offerings is viewed as imperative to respond to growing market challenges and thrive in the evolving landscape of value-based healthcare." — Research Manager Nino Giguashvili, IDC Health Insights

| Press Release

May-23, Oracle 2023 Analyst Summit: The Industry Opportunity

Authors:

• Jeffrey Hojlo
• Lynne Dunbrack
• Mutaz Shegewi
• Jerry Silva

This IDC Perspective highlights our key takeaways and analysis of the recent Oracle Application and Industry Analyst Summit.

"Essentially, the message is that Oracle will provide customers the core system (the "digital fabric" as one executive said), common data model, and best practices, combined with partner-led agile methodologies, ISV, and integration offerings — to the tune of what now is 20k+ services and ISV partners. This shared application, cross-industry ecosystem approach is one we see most large platform providers offering today, whether in an enterprise or industrial environment — because on-demand, rapid access to data, applications, and services is expected by end customers in every industry today to effectively run their businesses," said Jeffrey Hojlo, research vice president, Future of Industry Ecosystems, IDC.

| Press Release

May-23, Healthcare Turns to Generative AI to Strengthen Knowledge Management, Customer Engagement, and More

Authors:

• Jennifer Eaton

This IDC Survey Spotlight derives data from IDC's 2023 Future Enterprise Resiliency and Spending (FERS) Survey, Wave 2, with a focus on healthcare organization's generative AI adoption and use case strategies.

"Bringing promises to fix a plethora of inefficiencies and create a more streamlined and collaborative environment, generative AI has exploded onto the healthcare scene. With a conservative adoption pace and predominately low-risk use cases representing the current sweet spot for many, healthcare is currently viewing generative AI with controlled optimism. "— Jennifer Eaton, research director, IDC Health Insights

| Press Release

May-23, IDC Market Glance: Payer Payment Integrity, 2Q23

Authors:

• Jeff Rivkin

This IDC Market Glance provides a glance at the current makeup of the payer IT payment integrity landscape. It illustrates the vendor landscape and depicts the segments and structure of the market.

| Press Release

May-23, Industry Market Trends: European Healthcare, 2023

Authors:

• Federico Mayr

This IDC Market Presentation provides technology vendors with an overview of key business trends shaping the European healthcare industry in 2023. It offers a foundation of industry knowledge to help technology vendors develop a compelling narrative that resonates with European healthcare clients, aligns products and services with healthcare provider organizations' business priorities, and demonstrates how technology implementation contributes toward the achievement of their vision and goals.

"Challenged by labor shortages and limited resources European healthcare provider organizations are leveraging technology to support their professionals. They're also adopting digital-first approaches when introducing new care delivery models to meet patients' needs and preferences on a large scale," said Federico Mayr, research analyst, IDC Health Insights.

| Press Release

May-23, Why Are Medical Device Companies Moving Applications Across Their Supply Chains to Cloud?

Authors:

• Adriana Allocato

This IDC Survey Spotlight analyzes how medical device manufacturers worldwide are leveraging cloud applications across their supply chains and realizing benefits from these deployments.

The analysis presented in this study is based on a sample of medical device manufacturers from IDC's 2023 Global Supply Chain Survey, conducted in March across North America, Europe, and Asia/Pacific.

| Press Release

May-23, The Future of Trust in Healthcare and Life Sciences

Authors:

• Nimita Limaye
• Grace Trinidad

This IDC Perspective analyzes IDC's Future of Trust Framework and identifies the top priorities for the selection of cloud providers, based on IDC's Trust Perception Index. It predicts the future of trust in the healthcare and the life science industries, the growing importance of zero trust frameworks, and sustainability strategies to build trust.

"The COVID-19 pandemic brought in a renewed focus on sustainability and on diversity, on the need to collaborate to innovate, on the need to collect patient data, but also to give back, on the need to drive 'care anywhere' solutions. For the healthcare and life science industries, trust is everything. Patients trust these industries with their data and with their lives, and these industries need to live up to that. It is not about posturing; it is about establishing the right cyberposture, about executing sustainability strategies, and about implementing the right governance models and building an intelligent and a socially responsible enterprise. This enterprise needs to be built on an ecosystem of trust, based on the foundation of a 'zero trust' policy," said Dr. Nimita Limaye, research VP, Life Sciences R&D Strategy and Technology at IDC.

"Healthcare and life sciences are undergoing a crisis of trust — patients and the public are wary of the security of their patient health information and the ethical use and treatment of that health information. As healthcare organizations move toward and refine their digital solutions for the management of healthcare data, strong security, privacy, compliance, and environmental and social governance approaches are non-optional in the maintenance of patient trust," said Dr. Grace Trinidad, research director, IDC's Future of Trust.

| Press Release

May-23, Impact of Generative AI on the Healthcare and Life Science Industries

Authors:

• Nimita Limaye

This IDC Survey Spotlight examines the impact of generative AI (GAI) on the healthcare and life science (HLS) industries. The life science and healthcare industries are both investing in GAI. This is the beginning of the journey, but as the right use cases get identified, with knowledge management taking the lead, one can expect the deployment of GAI to scale rapidly. As both the industries deal with patients' lives and patient data, it is critical to tread cautiously and ensure that the necessary guardrails are implemented:

• Software development and design has taken the front seat across the HLS industries as the most impacted business for GAI. This is driven by the fact that the industries definitely see the potential of GAI and will invest in building capabilities in GAI.
• A third of the life sciences industry believed that product development and design would be the most impacted business area, while one-fourth prioritized customer engagement. This would be driven by the focus of life sciences on R&D and innovation.
• Customer engagement and marketing, as well as supply chain, were given significantly higher priority by the healthcare industry.
• This survey has demonstrated that there is a clear interest in the use of AI in the life science industry, with 35% of the industry already investing in generative AI and one-fourth exploring potential use cases. Yet these are early days with a third of the industry not having taken any action as yet in this regard. A fairly similar distribution is seen in the case of the healthcare industry as well.
• Notably, the most promising use case for GAI across HLS was knowledge management. This was closely followed by code generation applications and design applications in the life science industry. However, once again, marketing came second in the case of the healthcare industry, followed by design applications.

| Press Release

Apr-23, Industry Marketing Handbook: Worldwide Healthcare, 2023

Authors:

• Federico Mayr
• Manoj Vallikkat
• Nigel Wallis
• Silvia Piai

This IDC Market Presentation contains our Industry Marketing Handbook, designed to support technology vendors marketers in building their marketing narrative for the healthcare sector. It can be used to tailor messaging to government-specific challenges and to build pertinent stories and campaigns that resonate with prospects and customers. 

"Digital adoption has become an organizational priority in the post-COVID-19 world. Healthcare provider (HCP) organizations, to accelerate their patient-centric care approaches, have increased their focus on widening care access, strengthening digital and physical infrastructure, improving clinical data management, and becoming data driven. While these organizations prioritize tech investments in key use cases, it is essential that marketing leaders of tech vendor organizations align their solutions and narratives by analyzing HCPs' business priorities and investment barriers, for a strong and convincing partnership," said Manoj Vallikkat, senior research manager, IDC Health Insights.

| Press Release

Apr-23, Future of Industry Ecosystems — Life Sciences

Authors:

• Jeffrey Hojlo
• Nimita Limaye

This IDC Survey highlights the key findings of IDC's Future of Industry Ecosystems Survey. In May and June 2022, we fielded our second annual global survey to 1,270 executives across 5 regions and 11 countries. The goal was to determine executive and business leader sentiment on industry ecosystems, maturity of current approach, and future plans for IT and use case investment. Respondents spanned multiple domains including CXO, business line leadership, and IT management. Key findings from the survey include:

• Mitigating demand fluctuations and supply chain constraint while pursuing environmental sustainability goals is a key joint initiative for industry ecosystem partners.
• Cybersecurity and IP protection are the top barriers to ecosystem participation, making them the top IT investments by ecosystem players.
• The business leadership plays a key role in designing the industry ecosystem in the life science industry compared with the company's executive team playing a decisive role in other industries. Most organizations plan to, as they did last year, expand their industry ecosystems beyond their core industries.
• Data sharing is more prevalent in the life science industry than in most other industries, driven by the need to collaborate to accelerate innovation.
• Service providers will play a key role in the design and enablement of industry ecosystems.

Another key area of focus for organizations when they consider the design and operation of their industry ecosystem is improvement of customer, consumer, citizen, or patient engagement and experience. That is, how does the shared, open approach of industry ecosystems (shared data and insights, shared applications, and shared operations and expertise) better facilitate this?

This IDC survey report on the future of industry ecosystems is focused on the life sciences cut of this survey data. Organizations in this sector recognize the opportunity for ecosystems to support the multiple ongoing challenges and initiatives, such as:

• Empowering constant, collaborative, and open innovation that results in enhanced R&D
• Enabling environmentally sustainable practices within R&D, supply chain, and production, across a varied set of ecosystem participants
• Ensuring trusted, secure collaboration and mutually beneficial business models across the industry ecosystem

IDC's Future of Industry Ecosystems Survey provides a view into how life science organizations are currently and planning to work with their ecosystem partners on these and other initiatives.

| Press Release

Apr-23, How Medical Device Manufacturers Leverage IoT Across Their Supply Chains

Authors:

• Nino Giguashvili

This IDC Survey Spotlight analyzes how medical device producers, worldwide, are leveraging the Internet of Things (IoT) across their supply chains and realizing benefits from IoT deployments.

The analysis presented in this study is based on a sample of medical device manufacturers from IDC’s Global Supply Chain Survey, 2023, conducted in March across North America, Europe, and Asia-Pacific.

| Press Release

Apr-23, NVIDIA GTC 2023: Democratizing AI, Scaling Innovation, and Improving Outcomes Across Healthcare and Life Sciences

Authors:

• Nimita Limaye

This IDC Market Note reviews the healthcare and life sciences coverage at the NVIDIA GTC 2023 conference, a virtual event that ran from March 21 to March 23, 2023, and was attended by over 75,000 people. It focuses on the key announcements related to the healthcare and life sciences industries.

"Access to open source, pretrained, and domain-specific large language models, GPU-accelerated computational genomics, AI frameworks that improve imaging workflows, and computing platforms that run AI models real time on the edge have the potential to transform the life science and healthcare industry like never before. We are at an inflection point," said Dr. Nimita Limaye, research vice president, Life Sciences R&D Strategy and Technology at IDC.

| Press Release

Apr-23, The Pulse of IT in the European Healthcare Market: Key Deals and Initiatives, January-March 2023

Authors:

• Federico Mayr

This IDC Perspective looks at key developments and news in the European healthcare market in 1Q23.

"In the first quarter of 2023, major IT agreements and initiatives were launched to enhance access to care through digital solutions. However, to effectively address health disparities and ensure access for disadvantaged or at-risk populations, healthcare providers must expand their data approach to include social determinants of health (SDoH). By proactively addressing these factors, European healthcare organizations can better meet the needs of their communities," said Federico Mayr, research analyst, IDC Health Insights Europe.

| Press Release

Apr-23, ViVE 2023: Insights from Music City

Authors:

• Jennifer Eaton

This IDC Market Note discusses observations made by IDC Health Insights at ViVE 2023, held in Nashville, Tennessee, from March 26 to 29. Healthcare leaders, digital innovators, entrepreneurs, and more gathered to discuss digital transformation challenges and solutions relevant to the current healthcare ecosystem. While topics ranged from ethical use of AI to health equity challenges and addressing the challenge of change, one common theme emerged: Healthcare can no longer exist in the digital Stone Age.

"Organizations that address this variety of opportunities with thoughtful, responsible, and outcome-focused analysis are poised to select the most advantageous and impactful partnerships to guide the digital transformation journey," shares Jennifer Eaton, research director, IDC Health Insights.

| Press Release

Apr-23, IDC PlanScape: Integrating 5G in Healthcare

Authors:

• Jason Leigh
• Lynne Dunbrack

This IDC PlanScape describes the important role 5G can play in transforming the delivery of healthcare services by enabling care anywhere initiatives. It helps provider organizational IT leaders justify and plan for deploying 5G and provides a road map for healthcare organizations to follow as they prioritize 5G use cases. The study also provides a decision tree for healthcare leaders to use to prioritize their 5G use case selection.

"Healthcare organizations are making the requisite investments in 5G because they recognize the positive impact that 5G will have on the healthcare industry in the next five years," states Lynne A. Dunbrack, group vice president, IDC Health Insights. "Key to successfully realizing the intended benefits of 5G is pairing the optimal connectivity with the 'right use case.'"

| Press Release

Apr-23, Infosys Analyst and Advisor Day, 2023

Authors:

• Nimita Limaye
• Dorothy Creamer
• Erin Hichman
• Gard Little
• Peter Marston
• Aly Pinder
• Bjoern Stengel
• David Tapper
• Brian Wood

This IDC Market Perspective describes the key takeaways from the Infosys Analyst and Advisor Day, held in New York City, on February 21, 2023. Infosys' leadership and the company's customers shared how Infosys Cobalt (a set of services, solutions, and platforms for enterprises to accelerate their cloud journey) had transformed their businesses; how data, analytics, and AI were playing key roles in delivering business value; and how Infosys has been partnering with SAP to transform enterprises and accelerate innovation. A CMO panel focused on the importance of technology in delivering exceptional customer experiences, and Infosys provided an update on its unique localization strategy to power skill development. This document describes the top impressions of several IDC analysts who participated in the event.

"Prominent themes at this event included the need to complement digital transformation strategy with business transformation strategy, to align digital-native models with data-native models, to scale innovation by leveraging localization strategies to grow digital talent, and to leverage technology and analytics to deliver exceptional customer experiences," said Dr. Nimita Limaye, research vice president, Life Sciences R&D Strategy and Technology at IDC.

| Press Release

Mar-23, IDC PlanScape: Enterprise Medical Imaging for European Healthcare Providers

Authors:

• Adriana Allocato
• Silvia Piai

"The proliferation of data formats and the siloing of data imaging is progressively shaping the need to plan and execute EMI strategies in the healthcare market. A scalable, flexible solution that addresses data consolidation and specialized workflow automation will aid healthcare organizations in achieving efficiency optimization without compromising quality of care," said Adriana Allocato, research manager, IDC Health Insights Europe.

| Press Release

Mar-23, Driving Healthcare Consumer Experience and Engagement Through Technology

Authors:

• Jennifer Eaton

This IDC Perspective examines the next frontier in customer experience: the precarious balancing act of technology-augmented workflows and supported journeys paired with empathy at scale that sustains the humanization of healthcare. Healthcare organizations, facing a myriad of challenges including labor shortages, inflation, burnout, and regulatory changes, must now acknowledge and embrace the evolving customer sentiment regarding what constitutes a great healthcare experience. This IDC Perspective draws on research including healthcare organization strategies and priorities related to customer engagement and experience and provides insights into technology solutions that will enable these organizations to further differentiate themselves in the market while building a better relationship with customers.

"Though customers are demanding a more individualized approach to meet self-proclaimed priorities of ease and convenience and organizations are answering this call by adopting technology to become more efficient and effective, we must not overlook the core fundamentals of relationship and trust building," notes Jennifer Eaton, research director, IDC Health Insights. "Organizations that can strike the delicate balance between personalizing the technology support and streamlining the human aspect will crack the code on the patient engagement conundrum. To accomplish this, technology centered on data collection, analytics, and AI will be needed to reduce our current barriers and pave the path for scalable and sustainable success."

| Press Release

Mar-23, IDC PlanScape: Enterprise Medical Imaging

Authors:

• Mutaz Shegewi

This IDC PlanScape helps leaders plan for and manage enterprise medical imaging initiatives' complex and multifaceted process. According to IDC's U.S. Healthcare Provider Technology and Connected Health Survey, nearly one out of three (31.1%) U.S. hospitals invested in enterprise medical imaging over the last year. While IDC Health Insights has long emphasized the importance of enterprise medical imaging, multiple IDC studies have revealed it as a critical investment area for hospitals and other large healthcare providers looking to improve patient outcomes, increase efficiency, and enhance team collaboration. Preparation is key. Leaders who understand these initiatives well and educate themselves on all aspects ahead of time will be better positioned to contend with challenges and successfully carry through enterprise medical imaging initiatives.

"Defensive medicine continues to serve as the driving force for medical imaging across much of healthcare today despite any attempts to curb and transform it. The resulting proliferation of medical imaging data poses significant challenges for healthcare provider organizations since the images must be stored, managed, and shared securely while also being accessible," says Mutaz Shegewi, research director, Worldwide Healthcare Provider Digital Strategies at IDC. "Enterprise medical imaging marks the long and often difficult journey to overcome medical imaging challenges, but too often, healthcare providers not only struggle with navigating the journey but do not even know where to start."

| Press Release

Mar-23, IDC TechBrief: Healthcare Metaverse

Authors:

• Mutaz Shegewi

This IDC TechBrief helps technology buyers come quickly up to speed on the healthcare metaverse. It introduces and describes the healthcare metaverse, offers adoption viewpoints when undertaking such initiatives, and covers the metrics that matter. This document also includes a technology risk profile, outlines critical success factors, and shares examples of product solutions.

"The metaverse is still in its early days across all industries, not just healthcare, but early adopters are actively exploring its benefits mostly through XR-related use cases," says Mutaz Shegewi, research director, Worldwide Healthcare Provider Digital Strategies at IDC Health Insights. " One might question how this new potential frontier for healthcare can take shape amid inflationary conditions and challenges ranging from worker shortages to razor-thin profit margins and a range of COVID-19 pandemic aftershocks. The answer lies in the potential that the vastness of the metaverse and its interconnected network of interactive 3D worlds can generate for healthcare through a modern, liberating, persistent, and dynamic digital experience unlike any other. The resulting remote realism can empower users to do things they cannot do in the physical world, making it highly disruptive and exciting because it can fuel the art of the impossible every hour, every day, and even from home."

| Press Release

Mar-23, IDC Market Glance: Behavioral Health, 1Q23

Authors:

• Lynne Dunbrack
• Nikola Ristivojevich

This IDC Market Glance provides a glimpse into the current makeup of the behavioral health landscape, illustrates the participating vendors, and depicts the segments and structure of the market.

"Nearly one in five U.S. adults live with a mental illness, or 52.9 million adults in 2020, and less than half (46.2%) received mental health services in the past year," states Lynne A. Dunbrack, group vice president, IDC Health Insights. "These alarming statistics point to a need for technology that addresses the many barriers to receiving adequate care including an acute shortage of behavioral and mental health professionals."

| Press Release

Mar-23, IDC Market Glance: Connected Health, 1Q23

Authors:

• Lynne Dunbrack
• Nikola Ristivojevich

This IDC Market Glance provides a look at the current makeup of the connected health landscape, illustrates who some of the major players are, and depicts the segments and structure of the market.

"The continued shift to digital-first healthcare and hybrid work underscores the need for connected health technologies, states Lynne A. Dunbrack, group vice president, IDC Health Insights. "Initiatives such as care anywhere and hospital at home are drivers for investing in connected remote health monitoring devices and services."

| Press Release

Mar-23, IDC Market Glance: Remote Health Monitoring, 1Q23

Authors:

• Lynne Dunbrack
• Nikola Ristivojevich

This IDC Market Glance provides a look at the current makeup of the remote health monitoring landscape, illustrates the participating vendors, and depicts the segments and structure of the market.

"The demand for remote patient monitoring devices and services will continue to grow," states Lynne A. Dunbrack, group vice president, IDC Public Sector. "Deferred care during the COVID-19 pandemic delayed diagnosing and treating patients with chronic conditions who are just now returning to see their healthcare providers."

| Press Release

Mar-23, Enabling Digital Ecosystems in European Life Sciences

Authors:

• Nino Giguashvili

This IDC Survey Spotlight analyzes data covering the European life sciences industry collected from the IDC EMEA European Industry Acceleration Survey conducted in April 2021. The study aims to explore the strategic investment trends that life sciences companies make to enable operating models for expanding digital ecosystems in the European landscape.

"European life sciences companies are accelerating investments in digital technologies to address the growing complexity and scale of collaboration networks and enable secure operating models for digital ecosystems. Life science organizations' ability to generate value will increasingly rely on their participation in agile ecosystems that enable secure sharing of data, insights, and capabilities at scale to drive co-innovation, create new business value, and foster long-term resilience." — Research Manager Nino Giguashvili, IDC Health Insights Europe

| Press Release

Mar-23, How does the Increasing Adoption of Automation Impact the Medical Devices Industry?

Authors:

• Adriana Allocato

This IDC Survey Spotlight investigates how automation technologies are shaping the medical device industry and its processes. It provides insights about the choice to invest in automation technology and processes and their impact on the business strategic priorities of medical device manufactures. The analysis is based on the medical devices sample of wave 8 of IDC's Worldwide Future Enterprise Resiliency and Spending Survey in September 2022.

| Press Release

Mar-23, Industry Personas Handbook: Worldwide Life Sciences, 2022/2023

Authors:

• Nino Giguashvili
• Silvia Piai

This IDC Market Presentation examines IDC's Worldwide Life Sciences Personas Handbook, designed to provide technology vendors a better understanding of their buyer personas. It aims to answer the following questions:

Who are the key personas I need to address with my:

• Offering (products and services)
• Marketing messages
• Sales campaign
• Sales activity

What are their strategic priorities and their day-to-day activities?

What are their major pains and challenges?

What are their KPIs?

This IDC Presentation focuses on the C-suite level and provides an overview of key executives in life sciences organizations. The strategic priorities, pain points, and KPIs described for each persona are intended to support the early stages of the sales funnel, such as in the stages of awareness creation, interest, and consideration. It will not focus on how to approach procurement departments once decisions for purchase have been made.

"Identifying the right target personas and understanding their role-specific priorities, pain points, and KPIs in the face of the increasingly complex life sciences stakeholder ecosystem is essential for tech vendors to design and execute effective sales and marketing strategies and maximize the value of interactions with key decision makers and influencers," said Nino Giguashvili, research manager, IDC Health Insights. 

| Press Release

Mar-23, U.S. Consumer and Provider Adoption Trends: Chatbots and Digital Assistants

Authors:

• Lynne Dunbrack

This IDC Tech Buyer Presentation analyzes data from IDC's January 2022 U.S. Healthcare Provider Technology and Connected Health Survey and IDC's January 2022 U.S. Consumer Healthcare Survey with a focus on how health provider organizations are deploying chatbots and digital assistants and consumers' adoption of them, respectively. This document also examines consumer satisfaction levels with using them.

"Healthcare organizations are introducing conversational AI in the form of chatbots and digital assistants to enhance consumers' engagement and experience by improving access to care and removing friction from administrative tasks," states Lynne A. Dunbrack, group vice president, IDC Health Insights. "As healthcare organizations embark on incorporating conversational AI into their clinical and administrative workflows, they should evaluate technology, people, and process impacts to reduce risk, promote adoption, and realize the benefits of conversational AI."

| Press Release

Mar-23, IDC MarketScape: Worldwide Life Science Sales and Marketing Strategic Consulting Services 2023 Vendor Assessment

Authors:

• Michael Townsend

This IDC study provides an assessment of 12 vendors offering strategic consulting solutions for sales and marketing processes in the life science industry. Digital transformation is occurring at a rapid pace in life science companies, including in the sales and marketing space. Internal and external sources of data are being collected in the cloud, and this information is being leveraged by sales and marketing groups to improve speed, efficiency, and effectiveness in reaching customers, including both healthcare providers and patients. Tools such as artificial intelligence (AI), advanced analytics, and orchestration of multiple tasks and roles utilizing data from multiple sources are accelerating change in 2023 and beyond and helping expand the scope of business processes suitable for outsourcing to qualified vendors.

Mike Townsend, research director for Life Science Commercial Strategies at IDC Health Insights, says, "Life science companies are embracing digital transformation efforts within sales and marketing, which can connect stakeholders such as sales representatives, marketing and medical affairs executives, doctors, patients, and payers using a wide variety of digital technologies, including AI, cloud computing, mobile technology, and social media and analytics, and leveraging a host of internal and external data sources. Highly experienced strategic consulting vendors are offering increasingly sophisticated business models for processes leveraging these technologies while allowing these companies to focus on their core competencies. Life science companies will continue to see improved outcomes, growth, and productivity as they free their organizations to focus on core innovation and business cases, using these offerings to improve outcomes for doctors and patients alike."

| Press Release

Mar-23, What Technologies or Health IT Initiatives Would Healthcare Providers Deploy If They Could Do So at No Cost?

Authors:

• Mutaz Shegewi

This IDC Survey Spotlight presents key findings from IDC's U.S. Healthcare Provider Technology and Connected Health Survey, with a focus on acute/inpatient (e.g., hospitals, regional medical centers, medical centers), ambulatory/outpatient (e.g., outpatient centers, clinics, and physician groups/practices), and post-acute/long-term (e.g., long-term care hospitals, inpatient rehabilitation facilities, skilled nursing facilities, and home health agencies) care settings and technology buyers.

"Some technologies and health IT initiatives far outweigh others when it comes to the affinity U.S. healthcare providers have for and promise of the technology, but these often come at a high cost," says Mutaz Shegewi, research director, IDC Health Insights. "The topmost technologies and initiatives demonstrate that providers want but are challenged by the cost of transforming care, accelerating hybridized (location-agnostic) care delivery, and promoting better clinical collaboration."

| Press Release

Mar-23, Artificial Intelligence Adoption in India’s Public Sector, 2022

Authors:

• Swapnil Shende
• Manoj Vallikkat
• Vinayaka Venkatesh
• Calvin Lau

This IDC Tech Buyer Presentation summarizes the artificial intelligence (AI) technology trends and developments in India’s public sector in the past year and highlights the overall AI spending outlook in 2022 in the government, education, and healthcare sectors. The key drivers behind AI adoption across each vertical with AI trends in the market displays the overall view of each sector. The report also showcases AI-specific guidance for technology buyers across the public sector to leverage AI successfully in their operations and business processes.

| Press Release

Mar-23, IDC Market Glance: Payer, 1Q23

Authors:

• Jeff Rivkin

This IDC Market Glance provides a glance at the current makeup of the payer IT landscape, illustrates the vendor landscape, and depicts the segments and structure of the market.

| Press Release

Mar-23, Key Factors Impacting Life Sciences Tech Strategies and Budgets for 2023 — Risk and Implications

Authors:

• Nimita Limaye

This IDC Survey Spotlight examines key factors impacting life sciences' tech strategies and budgets for 2023. The life science industry has undergone disruptive digital transformation over the past two years, enabling it to sustain and overcome the challenges posed by the COVID-19 pandemic. Technology partners have played a critical role in facilitating this. While two-thirds of the life science industry forecasts a moderate impact of the recession in 2023 lasting for more than a year, its top-most concern is regarding geopolitical turmoil driving changes in its tech providers. In addition:

• Two-thirds of the life science industry and half of the healthcare industry agreed that they wanted to reduce the "run" part of the IT budget to fund new "build" initiatives/projects in 2023.
• 40% of the healthcare industry and a third of the life science industry have changed their IT budget planning cycle to monthly to make adjustments throughout 2023. This is reflective of the need to carefully monitor the evolving landscape and to respond with speed and agility.
• While 45% of the life science industry and 50% of the healthcare industry saw no change in overall IT spending in 2023 as compared with 2022, about 42% of both healthcare and life sciences saw a reduction in specific IT budget items in 2023.
• The business process automation platform provider moved up from the third position in 2022 to the second position in 2023 as the most strategic technology partner for the life science industry, after the primary cloud provider. This is reflective of the need to drive efficiencies and address labor shortages through business automation.
• The primary consulting partner followed as a close third. This speaks to the critical importance of consulting partners, especially in this time of flux. Hence 27% of the industry saw a 5-10% increase in spend in 2023 as compared with 2022 on business consulting services. 20% saw more than a 10% increase in spend on IT consulting services.
• As the life science industry is moving rapidly toward the adoption of hybrid, multicloud strategies, 24% of the life science industry plans to increase its spend on hybrid/cross-cloud services by more than 10% in 2023 as compared with 2022.
• With the increasing focus on deriving intelligent insights from data by leveraging artificial intelligence/machine learning (AI/ML), one sees a 32% increase in spend on AI/ML in 2023 by the life science industry.
• Approximately 10% of the life science industry plans on a more than 10% reduction in general-purpose compute instances and special-purpose compute platforms; general-purpose storage systems, enterprise network equipment, PaaS data services, and application platforms; and devices in 2023.
• Application modernization and cloud migration services remain a priority with 64% increasing spend on the same by up to 10% in 2023.

| Press Release

Mar-23, Is the Metaverse Virtually a Reality for Life Science R&D?

Authors:

• Nimita Limaye

This IDC Perspective reviews the significant potential of the metaverse and how it could transform the life science industry. It covers key use cases, analyzes the vendor landscape, reviews implementation challenges, and provides guidance to the technology buyer.

"As clinical trials go remote and the ask for the personal touch heightens, the metaverse will deepen patient engagement, shape patient behaviors, and transform patient and provider training. There will be increasing adoption of virtual reality in digital therapeutics to treat mental health disorders. Immersiveness will serve as a key differentiator, multiple use cases and multiple technologies will converge over time and will reshape existing models and patient experiences. On the long run, the metaverse will transform the way decentralized clinical trials are implemented. The reality is that the application of the metaverse in pharma is no more virtual," says Dr. Nimita Limaye, research vice president, Life Sciences R&D Strategy and Technology at IDC Health Insights.

| Press Release

Mar-23, Real-World Evidence, Social Determinants of Health, and Digital Biomarkers in Driving Patient Recruitment

Authors:

• Nimita Limaye

This IDC Perspective reviews the paradigm shift of the life sciences industry from conventional models to patient recruitment strategies that focus on using RWD, leveraging SDoH to drive diversity and equity in clinical trials, and the significant potential of digital biomarkers in driving patient recruitment. It reviews the factors that need to be taken into consideration when using RWD and the key players in this space and provides guidance to technology buyers as well.

"The use of RWD to refine eligibility criteria and optimize patient recruitment is becoming the new normal. Leveraging SDoH to drive diversity in clinical trials, and the use of digital biomarkers, especially for recruiting patients with neurological diseases, are the bellwether of a coming revolution in clinical trial recruitment strategy," says Dr. Nimita Limaye, research VP, Life Sciences R&D Strategy and Technology at IDC Health Insights.

| Press Release

Mar-23, IDC Market Glance: Value-Based Healthcare Analytics, 1Q23

Authors:

• Jennifer Eaton

This IDC Market Glance provides an overview of key healthcare analytic markets for 2023.

"With the evolution of value-based healthcare initiatives and goals, organizations are relying on analytic advancements to offset challenges and spur innovation aimed at better healthcare outcomes for all. Healthcare as a whole continues an uphill climb toward lower cost and higher quality care. Recent mergers and acquisitions are creating new synergies and collaboration that not only changes the healthcare landscape but challenges all members of the ecosystem to reimagine how analytics, AI/ML, and other technologies can better support scalable and sustainable change." — Jennifer Eaton, research director, Value-Based Healthcare Digital Strategies at IDC

| Press Release

Feb-23, Worldwide Medical Devices Key IT Deals and Initiatives Update, 4Q22

Authors:

• Nino Giguashvili

This IDC Perspective provides IDC Health Insights' overview of key IT deals, news, and digital initiatives in the worldwide medical devices market in 4Q22. This is the second in the new quarterly series of reports that IDC Health Insights launched following the expansion of its in-depth research coverage of the global medical devices industry.

"The medical devices industry is facing significant uncertainty due to ever-growing demand from the healthcare sector, economic and geopolitical pressures, changing market access models, and increasingly complex consumer demands. Medical devices companies are under mounting pressure to accelerate technology investments to address current challenges, adapt to the rapidly changing market environment, and explore new avenues of innovation to create greater value for healthcare providers and consumers." — Research Manager Nino Giguashvili, IDC Health Insights

| Press Release

Feb-23, Government Survey- Asia Pacific- 2022- Spot Analysis-1

Authors:

• Jezamin Abdul Razak
• Manoj Vallikkat
• Calvin Lau

This IDC report provides an analysis of the public sector segment as part of IDC’s 2022 Public Sector Asia/Pacific Survey, which was conducted in June 2022. The respondent profiles include IT managers and higher. The survey covers innovative solutions, such as the future technologies governments plan to invest in, hybrid work strategies that organizations aim to implement in the future, driving forces in data governance, data sharing awareness, and future innovation in health and education.

"Governments in the region have become more accustomed to technological advances and will strive to exploit them to their fullest potential. The adoption of new technologies is critical to advance toward more streamlined operations and enable organizations in the region to make the best use of the possibilities offered by emerging technologies," says Jezamin Abdul Razak, head of government insights, IDC ASEAN Region.

| Press Release

Feb-23, IDC PeerScape: Healthcare Data Security Management Practices in China

Authors:

• Leon Xiao
• James Wang
• Erin Lin

This IDC PeerScape discusses the challenges faced by institutions, such as the National Health Commission of the People's Republic of China, National HealthcareSecurity Administration, and hospitals in the construction of healthcare data security, and presents practical cases and recommendations to provide reference for the data security of various units.

Leon Xiao, senior research manager at IDC China says, "With the gradually increasing value of healthcare data, various healthcare institutions are embarking on the construction of healthcare data platforms. Data security is an important prerequisite for data application and opening. However, data security in the healthcare industry is generally in the early exploration stage, and the preventive measures are not sound. With the continuous improvement of policies and regulations and the industry's increased attention to data security, demand for data security in China's healthcare industry is ushering in growth."

| Press Release

Feb-23, By End of 2026, 55% of Healthcare Organizations in Asia/Pacific* Will Have Data Governance Frameworks in Place to Prioritize the Ethical and Explainable Use of AI in Healthcare, IDC Predicts

IDC Asia/Pacific Releases Top Healthcare Predictions for 2023 and Beyond

| Press Release

Feb-23, Market Perspective: Healthtech DNBs in India and Opportunities for IT Providers

Authors:

• Sairam Balasubramani
• Seng Keong Low
• Daniel-Zoe Jimenez

The COVID-19 pandemic accelerated the development of healthtech by opening new opportunities and scope for growth. This report presents current opportunities for healthtech digital-native businesses (DNBs) and opportunities for technology vendors to help them reach their goal toward customer acquisition, path to resiliency, and public offering.

"Healthtech DNBs are growing rapidly, and partnerships are a win-win for DNBs and technology vendors in terms of having faster go-to-market (GTM) strategies and tapping into underserved markets. As the growth of DNBs progresses, the need for complex technology rises, leading to outsourcing of services from technology vendors," says Sairam Balasubramani, senior market analyst, IDC India.

| Press Release

Feb-23, SCAPA Report Series: Urban Planning and Land use

Authors:

• Jezamin Abdul Razak
• Manoj Vallikkat
• Ravikant Sharma

Selected urban planning initiatives from Asia/Pacific nations are covered in this IDC report. When it comes to urban planning for the future, it is vital to construct robust downtown districts, mixed-use zones, human-powered and multimodal transit networks, and green spaces. The United Nations predicts that approximately 70% of the world's population will live in cities by the year 2050. Cloud computing, the Internet of Things (IoT), and virtual reality are some examples of cutting-edge technologies that could be more fully integrated into urban design.

"Incorporating future technologies into urban planning will make it possible to achieve a better quality of life, better environment, more sustainable infrastructure, more aesthetically pleasing cities, and a more prosperous nation,"says Jezamin Abdul Razak, senior research manager, IDC

| Press Release

Feb-23, CVS Health to Acquire Oak Street Health to Strengthen Value-Based Healthcare Offerings

Authors:

• Jennifer Eaton
• Mutaz Shegewi

CVS Health announced its intent to acquire Oak Street Health (or Oak Street) for $10.6 billion in an all-cash transaction at $39 per share. This latest purchase comes on the heels of an announcement that CVS Health would spend approximately $8 billion to buy Signify Health, a home health and technology company. Now with Oak Street Health coming into the fold, CVS Health’s President and CEO Karen S. Lynch states in the acquisition press release, "enhancing our value-based offerings is core to our strategy as we continue to redefine how people access and experience care that is more affordable, convenient, and connected."

| Press Release

Feb-23, IDC PlanScape: Measuring and Scaling the ROI on Decentralized Clinical Trials for the Life Science Industry

Authors:

• Nimita Limaye

This IDC PlanScape addresses the growing importance of decentralized clinical trials (DCTs), provides insights on the benefits and challenges associated with DCTs, identifies the key stakeholders involved, and provides guidance to the life science industry on how to choose the right partners and which are the critical key performance indicators (KPIs) that should be monitored to optimize the return on investment.

"Decentralized clinical trials are reshaping the life science industry. As organizations are rapidly attempting to transition from a 'pilotitis' mode to an enterprisewide implementation strategy, they need to take cognizance of the importance of defining key performance indicators, which will serve as measures of success through their DCT journey. The life science industry needs to develop a 'DCT Organizational Maturity Score' for DCT implementation, akin to a capability maturity model (CMM), which will help organizations to benchmark their performance, against themselves and against the industry," says Dr. Nimita Limaye, research vice president, Life Sciences R&D Strategy and Technology at IDC Health Insights.

| Press Release

Feb-23, Retail Pharmacies — Transforming the Clinical Trial Landscape and Fueling Clinical Research as a Care Option (CRAACO)

Authors:

• Nimita Limaye

This IDC Perspective analyzes the increasing involvement of retail pharmacies in clinical trials, especially in the United States, and how this is gradually making clinical research as a care option (CRAACO) a reality. It analyzes the various strategies being implemented by the retail pharmacies and provides guidance to the tech buyer on partnering decisions.

"In the past two years, retail pharmacies in the United States have rapidly entered the clinical trial arena, offering increased access to a diverse patient population, building out real-world data offerings, partnering with decentralized clinical trial vendors, and strengthening their primary care offerings. The integration of clinical trials within the patient's care continuum is important to increase access and improve outcomes. The global adoption of this model needs to follow, and this will happen over time. The race has just begun, and we have a long way to go," says Dr. Nimita Limaye, research VP, Life Sciences R&D Strategy and Technology at IDC Health Insights.

| Press Release

Jan-23, How Are Digital Transformation Investments Impacting Healthcare Business Priorities?

Authors:

• Jennifer Eaton

This IDC Survey Spotlight derives data from IDC's Future Enterprise Resiliency and Spending Survey (FERS), Wave 11, with a focus on healthcare organizations' digital healthcare strategies.

"Despite significant economic, political, and geographic challenges, healthcare organizations are keeping their eye on the ball when it comes to digital transformation's top goal: customer satisfaction," says Jennifer Eaton, research director, IDC Health Insights.

| Press Release

Jan-23, The Pulse of IT in the European Healthcare Market: Key Deals and Initiatives, October-December 2022

Authors:

• Federico Mayr

This IDC Perspective looks at key developments and news in the European healthcare market in 4Q22.

"In the last quarter of 2022, key IT deals and initiatives continued to focus on enabling virtual care provision to improve access to care in a context of rising costs and workforce shortages. However, effort is required from all stakeholders in the healthcare ecosystem to assure quality, safety, and continuity of care," said Federico Mayr, research analyst, IDC Health Insights Europe.

| Press Release

Jan-23, Deep Dive: Artificial Intelligence for Payer Use Cases

Authors:

• Jeff Rivkin

This IDC Perspective takes a deep dive into artificial intelligence for payer use cases. In the past decade, health insurance companies have been looking to artificial intelligence (AI) and machine learning (ML) to identify at-risk individuals and reduce rising costs in the healthcare sphere.

It's important to note that a majority of the price consumers pay when enrolling in health insurance goes into risk prediction and risk management. By using AI to create a system that can create more accurate risk models and predict which individuals need specific types of care, health insurance providers can spend more money on their beneficiaries and less on those processes. Platforms that can take in, study, and learn from data; refine judgments; and generate intelligent insight can also greatly reduce the need for expensive human data analysts.

When AI is injected into ways of working across the payer workforce, employees can be liberated from more tactical and mundane work. They can be redirected to more strategic tasks, tapping into previously unavailable internal and external data for more insight-driven ways of working. This can translate into new products and services that improve service and member health while supporting new growth strategies for the business.

"The use of AI in health insurance is quickly driving improvements and changing the relationship between payers, providers, and members. It helps enhance and streamline the member/patient experience and make internal operations easier," says Jeff Rivkin, research director, Payer IT Strategies at IDC Health Insights. "While there is still plenty of room to enlarge scope of this technology, it is clear that AI has a foothold in payers."

| Press Release

Jan-23, Payers' Guide to the Future of Trust

Authors:

• Jeff Rivkin

This IDC Perspective explains why trust is the most important currency in the digital era as well as a cornerstone of digital health. To build trust, payers should implement AI-powered digital experiences that improve listening capabilities, support first-time resolution of member issues, and improve the consistency and clarity of the information provided. If there is no member trust, then engagement, loyalty, and future growth hang in the balance.

"Member trust is not a 'soft' issue for payers. It is a must-have foundation that brings strategic value to the business in the digital economy. Trust is a key driver of member and provider retention and is the lifeblood of the payer business model," says Jeff Rivkin, research director for IDC Health Insights.

| Press Release

Jan-23, IDC FutureScape: Worldwide Healthcare Industry 2023 Predictions — Asia/Pacific (Excluding Japan) Implications

Authors:

• Manoj Vallikkat
• Calvin Lau
• Mutaz Shegewi
• Lynne Dunbrack

This IDC study presents the top 10 predictions for the healthcare industry in Asia/Pacific (excluding Japan) (APEJ), for the next five years. In the process of aligning with the care needs, healthcare organizations are set to have increased priority on establishing "care anywhere" programs, leveraging clinical data, exploring seamless connectivity, and automating care processes, along with strong anchoring on trust, compliance, and explainability.

IDC's healthcare industry top 10 predictions provide guidance to healthcare leaders on preparing and responding to the major storms of disruptions, big tech flips, and the after-effects of the pandemic.

"The healthcare delivery system in Asia/Pacific is undergoing a transition toward patient-centricity. This transition is strongly facilitated by the evolution of the digital front door, healthtech ecosystem, and enhanced focus on data, redefining care further into care anywhere, predictive care, and personalized care. Although there is focus on the use cases that leverage emerging technologies, moving forward, the industry will witness increased involvement of line-of-business (LOB) heads along with IT leaders, as part of the ecosystem," says Manoj Vallikkat, senior research manager, IDC Asia/Pacific Healthcare Insights.

| Press Release

Jan-23, IDC FutureScape: Worldwide Healthcare Industry 2023 Predictions — APEJ Implications: Positioning for Success — Opportunities for Tech Sales and Marketing Leaders

Authors:

• Manoj Vallikkat
• Calvin Lau

This IDC Presentation is an accompanying piece to the main IDC FutureScape 2023 report titled Worldwide Healthcare Industry 2023 Predictions — Asia/Pacific (Excluding Japan) Implications. This report provides specific recommendations for two tech vendor personas, tech sales leaders and tech marketing leaders, aligning with the set of predictions.

"The healthcare industry in Asia/Pacific is passing through an exciting phase. A phase that extensively leverages emerging technologies, a phase that prioritizes capturing and leveraging clinical data, and a phase that focuses on enhancing both patient and clinician experience. On one side of this phase, there is pressure to invest in innovative technologies to cater to patient-centric care demands; on the other is the need for acceptability, adaptability, and scalability of any given solution. Moving forward, tech vendors will have to cater to the latter part and have increased focus on use cases, explainability, and compliance while being a key cohesive partner in the healthtech ecosystem," says Manoj Vallikkat, senior research manager, IDC Asia/Pacific Healthcare Insights.

| Press Release

Jan-23, Industry Personas Handbook: Worldwide Healthcare 2022/2023

Authors:

• Federico Mayr
• Silvia Piai
• Manoj Vallikkat
• Lynne Dunbrack

This IDC Presentation examines IDC's Worldwide Healthcare Provider Personas Handbook, which is designed to provide technology vendors a better understanding of their buyer personas. It aims to answer the following questions:

Who are the key personas I need to address with my:

• Offering (products and services)
• Marketing messages
• Sales campaign
• Sales activity

What are their strategic priorities and their day-to-day activities?

What are their major pains and challenges?

What are their KPIs?

This IDC Presentation focuses on the C-suite level and provides an overview of the key executives in healthcare provider organizations. The strategic priorities, pain points, and KPIs described for each persona are intended to support the early stages of the sales funnel such as in the stages of awareness creation, interest, and consideration. It will not focus on how to approach procurement departments once decisions for purchase have been made.

"This Industry Personas Handbook provides meaningful buyer archetypes that vendors can use to assess their healthcare go-to-market strategies and messaging. This handbook will help them driving greater interest and engagement from a broader group of healthcare decision makers and influencers," said Silvia Piai, research director, IDC Health Insights. "The personas in this handbook hold the authority to make purchasing decisions that influence the achievement of the strategic goals of a healthcare provider," said Federico Mayr, research analyst, IDC Health Insights.

| Press Release

Dec-22, Today, Meet Tomorrow: How Google Cloud Empowers Businesses to Be Future-Ready

Authors:

• Manoj Vallikkat
• Sakshi Grover
• Swapnil Shende

This IDC Market Note discusses the Google Cloud India Analyst Summit 2022, held in Bengaluru on October 12. The summit extends an opportunity to hear from both global and Indian leadership of Google Cloud along with technical experts on wider areas, such as how Google helps transform various businesses, ministries, and the developer community. The event concluded with an exclusive analyst session that extended an opportunity to hear from Google Cloud's customers and partners. "Successful transformation for business requires a unified approach to link multiple business strategies to transformation execution strategies. To achieve the desired business outcomes, a secure and operationally efficient cloud ecosystem becomes an obvious choice. Google Cloud is creating success stories and expanding its customer and partner ecosystem across multiple industries and Google Cloud Platform, including its Open Cloud, Data Cloud, Trusted Cloud, and Collaboration Cloud," says Swapnil Shende, associate research manager for Artificial Intelligence, IDC India.

| Press Release

Dec-22, IDC Market Glance: Healthcare Provider Clinical IT Solutions, 4Q22

Authors:

• Mutaz Shegewi

This IDC Market Glance highlights the healthcare provider clinical IT solutions for 4Q22. "Healthcare providers continue to navigate the aftereffects of the pandemic combined with the impact of inflationary pressures, supply chain constraints, labor and skills shortages, the consequences of the Russia-Ukraine War, escalating cybersecurity risks, shifting care models, and the ongoing need to strive for service excellence while addressing broader systemic challenges," says Mutaz Shegewi, research director, IDC Health Insights. "The disruptive nature of the market continues to transform healthcare providers that are looking for solutions that can support interoperable data through the HL7 FHIR standard, typically in the form of "as a service" offerings that can offset the cost of developing and acquiring new IT skills and infrastructure investments, and despite having higher fees."

| Press Release

Dec-22, The European Health Data Space: Opportunities for European Healthcare and Life Sciences

Authors:

• Silvia Piai

This IDC Tech Buyer Presentation provides an overview of the European Health Data Space (EHDS) initiative. It examines how the EHDS can create an ecosystem comprising rules, common standards/practices, infrastructures, and a governance framework for primary and (more importantly) secondary use of health information in Europe. It analyzes opportunities and key challenges that the EHDS brings for European healthcare and life sciences organizations.

This presentation was delivered on November 3, 2022, during the Common European Data Spaces and the Data Economy webinar. This webinar is part of activities for the European Data Market study 2021-2023, a project led by IDC in cooperation with the Lisbon Council.

The European Data Market is a European Commission–funded study that aims to define, assess, and measure the European data economy, with an eye toward supporting the data value chain policy of the European Commission. The program focuses on developing an innovative data ecosystem of stakeholders that drives the growth of this innovative market in Europe. The main results will feed into the annual reviews of the Digital Agenda Scoreboard.