Latest Research

| Document Preview

Identity in the Digital Age

May-23 DOC # US50213123 Insight

Authors:

• Sean O'Malley

This IDC Perspective discusses identity in the digital age. The challenges with respect to the appropriate combination of technological solutions that can help banks address the conflicting needs for better identity verification and increasing security demands, both in terms of systems access control and cybersecurity, and the desire to identify additional revenue sources to maintain the bank's profitability are significant. Identity in this new, more digital era presents banks with an interesting combination of requirements, challenges, and opportunities. The solutions available in the marketplace, combined with the needs of each bank, allow for a multitude of possible alternatives, each with certain benefits. Selecting the appropriate mix of solutions will be an important decision that will require thought and analysis to determine which combination is most appropriate.

"How will banks choose to enhance identity verification, secure access control, address increasing challenges in cybersecurity and rising regulatory expectations, and identify customer sales opportunities in an era of increasing technological interconnectivity?" asks Sean O'Malley, research director, IDC Financial Insights: Worldwide Compliance, Fraud and Risk Analytics Strategies.

| Document Preview

Should European Financial Services Providers Open Branches in the Metaverse?

May-23 DOC # EUR150689223 Presentation

Authors:

• Gala Spasova
• George Briford

This IDC Survey Spotlight looks at European financial services consumers' level of anticipation that their financial services providers will be able to provide services in the metaverse. IDC's analysis examines risks and benefits for businesses to provide services in emerging virtual spaces.

| Document Preview

An Asian Banking Crisis or an Asia-Driven Global Recovery? Implications for Asia Technology Spending

May-23 DOC # AP50643123 Insight

Authors:

• Ashish Kakar
• Dr. Chris Marshall
• Sandra Ng

The IDC study has found no significant issues with Asia banks and the economy. We predict that the banks will stay liquid and solvent and will continue with their technology investments. While recessionary headwinds will exist, we don't expect a severe and prolonged recession.

| Document Preview

The Fast-Changing European Digital Regulatory Landscape: What You Need to Know to Succeed

May-23 DOC # EUR150647923 Event Proceeding

Authors:

• Andrea Siviero
• Maria Adele Di Comite
• Anielle Guedes
• Ralf Helkenberg
• Zuzana Kovacova

This IDC Web Conference looks at prominent developments in the digital regulations and policies horizon in EMEA for the next two years; key trends for reporting, governance, and monitoring technologies; and a checklist for organizations to prepare for this new wave of EMEA regulations.

For technology leaders, 2023 continues to be an especially challenging year as businesses strive to cope with technology market changes, economic influences, and new regulatory governance concerns. As the regulations technology market evolves, new regulations are leading to new business opportunities and enabling existing players and new entrants to jointly build a digital push for more compliance and transparency.

| Document Preview

Embracing Customer Centricity and Digital Innovation to Reset an Industry: Worldwide Insurance Consumer Trends Series — Part 3

May-23 DOC # EUR150590623 Presentation

Authors:

• Davide Palanza

The IDC Survey aims to assess the importance of insurance components and global changes in purchasing behavior. It investigates consumer attitudes toward insurance products across the world, spanning across all lines of business. The survey covered 1,888 global insurance consumers in EMEA, the U.S., the U.K., and Asia/Pacific.

The objectives of the survey presentation were to:

• Identify customer expectations and behavior changes in terms of omni-channel and personalized involvement in the aftermath of ongoing crises and global uncertainties
• Ascertain changes in worldwide purchasing patterns for non-traditional insurance products
• Articulate why and how customers are pushing insurance companies to new and unprecedented standards determining the criteria with which insurance brands are now evaluated

Expectations for omni-channel experiences are discussed, along with the appetite for individualized services, the desire for integrated propositions, the readiness to share data, and ultimately the importance of trust, ethics, and corporate social responsibility.

This is the third presentation out of four from the Worldwide Insurance Consumer Trends Series.

| Document Preview

The Shift Toward a Reputation-Based Economy as the Primary Competitive Arena: Worldwide Insurance Consumer Trends Series — Part 4

May-23 DOC # US49413023 Presentation

Authors:

• Davide Palanza

The IDC Survey aims to assess the importance of insurance components and global changes in purchasing behavior. It investigates consumer attitudes toward insurance products across the world, spanning across all lines of business. The survey covered 1,888 global insurance consumers in EMEA, the U.S., the U.K., and Asia/Pacific.

The objectives of the survey presentation were to:

• Identify customer expectations and behavior changes in terms of omni-channel and personalized involvement in the aftermath of ongoing crises and global uncertainties
• Ascertain changes in worldwide purchasing patterns for non-traditional insurance products
• Articulate why and how customers are pushing insurance companies to new and unprecedented standards determining the criteria with which insurance brands are now evaluated

Expectations for omni-channel experiences are discussed, along with the appetite for individualized services, the desire for integrated propositions, the readiness to share data, and ultimately the importance of trust, ethics, and corporate social responsibility.

This is the fourth presentation out of four from the Worldwide Insurance Consumer Trends Series.

| Document Preview

IDC Perspective: Embedded Payments — Issuing

May-23 DOC # US50125623 Insight

Authors:

• Aaron Press

This IDC Perspective discusses embedded payments. The term embedded is seemingly everywhere in the financial services industry. IDC believes that embedded finance is an evolutionary step in the process of what will ultimately be an open environment in which the roles of multiple, heterogenous industries will come together to provide value to customers, both consumers and businesses. Embedded issuing will be a key part of that evolution.

"The card issuing business has been undergoing rapid change," says Aaron Press, research director, Worldwide Payment Strategies. "The move toward embedded issuing strategies, enabled by new technologies and ecosystems, is creating new threats and opportunities for banks and nonbanks alike."

| Document Preview

The Collapse of Silicon Valley Bank: Why Prudent Risk Management Matters

May-23 DOC # EUR250589123 Insight

Authors:

• George Briford

This IDC Perspective examines the failure of Silicon Valley Bank in the U.S. and its U.K. subsidiary, including the macroeconomic and regulatory causes. The rise in U.S. interest rates had a severe impact on the composition of the bank's assets. As rates increased, clients in the technology industry started to get into financial trouble and needed cash to limit liabilities. Many began to withdraw funds from their accounts. SVB thus had to sell a substantial amount of its bond portfolio, exposing it to price decline and leading to losses. Trading of bank shares was halted and the bank was taken over by regulators and subsequently sold.

"Without adhering to a proper balance sheet and liquidity management methodology, a relatively minor shift in market risk can wipe out an entire bank and put it into recovery." — Research Director George Briford, IDC Financial Services Insights

| Document Preview

Enterprise Intelligence in Financial Services: Accelerating Decision Velocity to Scale and Differentiate

May-23 DOC # US50591123 Insight

Authors:

• Jerry Silva
• Karen Augustine

This IDC Perspective examines the concept of enterprise intelligence that helps institutions make faster decisions based on location-independent data, analytics, AI/ML, and automation and that supports the institution's ability to accelerate decisions without undue risks. IDC believes that speed and accuracy of decision making is critical to enhancing the ability to overcome disruptions and leveraging the work already done to evolve the financial institution into a digital business and lead the industry to a new era of innovation and differentiation. IDC believes that enterprise intelligence, based on a data-driven culture and appropriate technologies, will continue the work done to digitally transform and help the institution scale and differentiate through innovation and service.

"Financial institutions continue to invest in digital infrastructures and technologies with a goal of scaling the digital business," says Jerry Silva, program vice president, IDC Financial Insights. "Enterprise intelligence is quickly becoming a critical capability that will support institutions by improving decision velocity while maintaining control, and help the institution achieve growth in the future market."

| Document Preview

Industry Marketing Handbook: Worldwide Financial Services 2023

May-23 DOC # US49869423 Presentation

Authors:

• Karen Augustine
• George Briford
• Abhishek Kumar

This Industry Marketing Handbook was designed to support technology vendor marketers in building their marketing narrative for the financial services industry. Although this presentation focuses predominantly on the banking sector, the major trends are application across the financial services industry. It can be used to tailor messaging to industry-specific challenges and build pertinent stories and campaigns that resonate with prospects and customers.

"Financial services organizations are constantly juggling multiple technology initiatives to meet their business goals. Successful marketing campaigns must effectively address these initiatives and priorities as well as communicate how technology sellers can help these institutions overcome their business challenges to not only survive through tough times but also thrive in them," says Abhishek Kumar, associate research director, IDC Financial Insights.

| Document Preview

Consumers Want More Digital Efficiency and Guidance, Not Necessarily More Innovation in Banking

May-23 DOC # US48663422 Presentation

Authors:

• Marc DeCastro

This IDC Survey presents key findings on the sentiment and trends of the U.S. and Canadian bank and credit union members and customers when it comes to their experiences, concerns, and engagement with their financial institution during their financial journey. The data is from the latest IDC Financial Insights' North America Consumer Banking Channel Preference Survey, which was fielded in January 2023.

This consumer channel survey has been conducted annually by IDC Financial Insights for over 15 years and provides customer sentiment and trends across the entire omni-channel experience, including branch, ATM, online banking, mobile banking, chatbot services, conversational banking, contact center, and account opening and onboarding experiences. This document specifically looks at the digital banking journey through the lens of the retail bank customer.

"Consumers are looking for hyper-personalized digital banking solutions that focus on helping them achieve their financial needs at the right time on the right device," stated Marc DeCastro, research director, IDC Financial Insights. "A modern digital experience will provide the tools necessary to attract and retain deposit relationships. On the contrary, a poor experience will drive customers to your competition."

| Document Preview

The Call for Personalized Empathetic Guidance to Weather Ongoing Disruptions: Worldwide Insurance Consumer Trends Series — Part 1

May-23 DOC # US49411322 Presentation

Authors:

• Davide Palanza

This IDC Survey aims to assess the importance of specific insurance components and global changes in consumers' purchasing behavior on insurance. This is achieved by investigating consumer attitudes toward insurance products across the world, spanning all lines of business (LOBs). The survey garnered participation from 1,888 global insurance consumers in EMEA, the U.S., the U.K., and Asia/Pacific.

The objectives of the survey presentation were:

• To identify customer expectations and behavior changes in terms of omni-channel and personalized involvement in the aftermath of ongoing crises and global uncertainties
• To determine changes in worldwide purchasing patterns for non-traditional insurance products
• To identify why and how customers are pushing insurance companies to new and unprecedented standards that determine the criteria with which insurance brands are now evaluated

This IDC Survey discusses consumers' expectations for omni-channel experiences, appetite for individualized services, desire for integrated propositions, and readiness to share data, and ultimately, the importance of trust, ethics, and corporate social responsibility.

This is the first presentation out of four from the Worldwide Insurance Consumer Trends Series.

| Document Preview

The Intricate Trade-Off Between Digital Self-Service and Empathetic Support: Worldwide Insurance Consumer Trends Series — Part 2

May-23 DOC # US49412923 Presentation

Authors:

• Davide Palanza

The IDC Survey aims to assess the importance of specific insurance components and global changes in consumers' purchasing behavior on insurance. This is achieved by investigating consumer attitudes toward insurance products across the world, spanning all lines of business (LOBs). The survey garnered participation from 1,888 global insurance consumers in EMEA, the U.S., the U.K., and Asia/Pacific.

The objectives of the survey presentation were:

• To identify customer expectations and behavior changes in terms of omni-channel and personalized involvement in the aftermath of ongoing crises and global uncertainties
• To determine changes in worldwide purchasing patterns for non-traditional insurance products
• To identify why and how customers are pushing insurance companies to new and unprecedented standards that determine the criteria with which insurance brands are now evaluated

This IDC Survey discusses consumers' expectations for omni-channel experiences, appetite for individualized services, desire for integrated propositions, and readiness to share data, and ultimately the importance of trust, ethics, and corporate social responsibility.

This is the second presentation out of four from the Worldwide Insurance Consumer Trends Series.

| Document Preview

Embedded Finance and Banking as a Service Fuels Customer Experience Modernization Efforts

Apr-23 DOC # US50582623 Insight

Authors:

• Marc DeCastro

This IDC Perspective discusses how embedded finance and banking as a service is modernizing the customer experience. There is much discussion about the term embedded finance, primarily in the context of other terms that have been used lately in the financial services industry. IDC believes that embedded finance is an evolutionary step in the process of what will ultimately be an open environment in which the roles of multiple, heterogeneous industries will come together to provide value and improved experiences to the customer, both consumers and businesses.

"Prepare now for how an open world will impact the banks' strategy and brand and plan accordingly," says Marc DeCastro, research director, IDC Financial Insights. "We as an industry need to recognize that in our digital-first world, the trend toward embedded finance, multi-industry ecosystems, and everything as a service is inevitable."

| Document Preview

New Regulations for Operational Resiliency

Apr-23 DOC # US50507223 Insight

Authors:

• Sean O'Malley
• Jerry Silva

This IDC Perspective discusses the new regulations for operational resiliency. The increase in cybersecurity attacks in financial services is posing a significant threat to the safety and soundness of the financial system. For this reason, IDC expects regulatory authorities around the world to increase the amount of guidance and regulation with respect to operational resilience. This increase in regulatory requirements of financial services companies, particularly banks, to track and report on incidents, many due to cybersecurity attacks, conducting testing, risk assessments, and scenario analysis, as well as preparing policy guidance regarding the governance and oversight of operational resilience, will require additional resources. These additional regulatory expectations can be met either through additional technical solutions, staffing increases, or third-party service providers. Each financial institution will have to decide which combination is appropriate for the institution to address the expected increase in guidance and regulation due to the increasing risk in operational resilience.

"How will financial institutions choose to enhance their future operational resilience capabilities in the face of rising risk levels and increasing regulatory expectations?" asked Sean O' Malley, research director, Worldwide Financial Insights: Compliance, Fraud, and Risk Strategic Analytics at IDC.

| Document Preview

Autonomous Finance: Navigating the Future of Finance with Autonomous Technology

Apr-23 DOC # US50570423 Insight

Authors:

• Jordan Steele

This Market Perspective dives into the market of autonomous finance and the benefits and challenges that can impact businesses in their goal to become more data driven, efficient, and transparent.

In recent years, autonomous finance has gained popularity due to its potential to improve efficiency, increase employee productivity, improve customer experience, and reduce costs. Some benefits of autonomous finance are improved risk management, increased transparency, and improved decision velocity. Like with any emerging technology, special care must be taken to tackle challenges like data security and regulatory compliance. With the incorporation of AI and machine learning, developers and users alike must be cautious against bias perpetuation and ethical considerations. As this technology further develops, many exciting applications once thought to be impossible to achieve are now coming closer than ever to being realized.

"Autonomous finance represents a new and exciting trajectory for financial applications that involves the incorporation of AI and machine learning. These tools have the potential to assist businesses in their goal to become more data driven, efficient, and transparent. Tech suppliers should focus on improving employee experience, implementing solutions with quick return on investment, and prioritizing outcomes over technology to best meet the needs and goals of businesses looking to move into the world of autonomous finance," says Jordan Steele, research manager of Worldwide Financial Applications at IDC.

| Document Preview

Learnings From PSD2: Has Europe's "Innovation by Regulation" Approach Achieved its Objectives?

Apr-23 DOC # EUR150556123 Presentation

Authors:

• Tom Zink

This IDC Tech Buyer Presentation takes stock of the achievements and failures of the revised Payment Services Doctrine (PSD2) after five years in action and analyzes lessons for its potential successor. The presentation was held at Finovate Europe on March 15, 2023, in London, one of Europe's most important fintech events.

PSD2 has been one of the most overhyped, diversely interpreted, and far-reaching payments regulations in Europe, sometimes hailed as the origin of open banking. While it has achieved some of its objectives such as improve payments security, data democratization, and more competition and choice for consumers, it has failed to achieve others such as creating a level playing field and reducing the cost of cross-border payments.

While it has nudged the finance industry into the era of openness, a valid question is whether this has led to more innovation than an industry-led transformation approach like those in Asia/Pacific and North America. The regulation has triggered a lot of thinking about the future of banking in a connected ecosystem, but the narrow constraints and prescriptive nature of regulation tends to limit the scope of innovation as regulatory subjects are putting on blinds to optimize compliance and cost rather than looking at customers' needs. The result are a myriad of similar solutions (e.g., personal financial management tools, payment initiation services) and limited out-of-the-box thinking.

The consequence is that everyone is a little more open, but compared with how international players are rethinking existing offerings and business models, Europe is no longer a leader in open banking or embedded finance. But there is hope that moving forward; the focus will shift to customer-centric innovation and value generation, now that the foundation for an open ecosystem has been laid. The European Commission needs to carefully evaluate whether its "innovation by regulation" approach has yielded the desired results or whether a "customer-centric innovation" approach may result in better customer outcomes.

| Document Preview

Non-Banks Pose Under-the-Radar Risk to Financial Stability and Tech Spending

Apr-23 DOC # lcUS50590223 IDC Blink

Authors:

• Raymond Pucci

As discussed in a recent article from CNN, key financial agencies — including the International Monetary Fund (IMF) and Financial Stability Board (FSB) — warn that nonbank financial institutions hold almost half of all global financial assets and pose a risk to the stability of the world's financial systems. Ominous signs for nonbanks are appearing due to the rising interest rate environment as well as the integral connections between nonbanks and traditional banks through loans, deposits, and other financial transactions.

| Document Preview

IDC Financial Services Congress 2023 to Highlight the Latest Digital Transformation Trends Shaping the Middle East's BFSI Industry

Apr-23 DOC # prMETA50576523 Press Release

Dubai – As the financial landscape continues to rapidly evolve and industry players rethink their business models to establish the digital infrastructure required to drive future growth, International Data Corporation is delighted to announce that the Middle East edition of its IDC Financial Services Congress 2023 will take place at The Ritz-Carlton, Dubai International Financial Centre on June 13.

| Document Preview

IDC Banking Survey Asia/Pacific 2023: Role of Technology in the Banking Industry — Sentiments, Priorities, and Considerations on Technology Investments

Apr-23 DOC # AP50378923 Presentation

Authors:

• Muhammad Adam Kamarul Zaman
• Michael Sek Pheng Yeo

This IDC Survey presentation examines data from the 2022 IDC Financial Insights Survey on the Role of Technology in the Banking Industry, which has been carried out in December 2022. It focuses on Asia/Pacific (excluding Japan) (APEJ)'s banking decision makers on sentiment for technology investments, product strategies, and environmental, social, and governance (ESG). This report outlines notable banking sentiments and trends within APEJ. It comprises key influencing factors when considering technology investments, adoption levels, key priorities, as well as strategies in product development and ESG for 2023 and beyond.

This survey covered 316 key banking decisionmakers of banks from the following countries: Australia, New Zealand, China, Hong Kong, Singapore, Malaysia, Indonesia, Thailand, and India.

| Document Preview

Predictive Liquidity Management (as a Service by Corporate Banks)

Apr-23 DOC # EUR150555623 IDC DecisionScape

Authors:

• Tom Zink

This IDC study provides corporate banking practitioners with a business case and plan for building and supporting predictive liquidity management capabilities for corporate customers. As treasurers build their own predictive capabilities, corporate banks will have a pivotal role to support, power, and fine-tune predictive insights.

"In an era of uncertainty, the ability to forecast cash and liquidity and adapt forecasts is becoming more important than ever. Corporate treasurers are looking at financial institutions as an enabler, corroborator, or provider of reliable forecasts," said Tom Zink, senior research director at IDC Financial Insights. "Banks have to become a stakeholder in their customers' transformation toward a data-driven treasury, not just a transaction processor. Failing to do so will be a lost opportunity, as the void will be quickly filled by other ecosystem participants."

| Document Preview

La inversión tecnológica en España alcanzará los 64.000 millones de dólares este año, con sectores como el asegurador impulsando el auge de la inteligencia artificial, según IDC

Apr-23 DOC # prEUR250576123 Press Release

Madrid, 13 de abril de 2023 – Según la guía Worldwide ICT Spending Guide: Enterprise and SMB by Industry, España invertirá más de 64.000 millones de dólares en Tecnologías de la Información y las Comunicaciones (TIC) en 2023 y seguirá aumentando estas inversiones hasta superar los 74.000 millones de dólares en 2026. El gasto en TIC crecerá de forma sostenida, pero la tasa de crecimiento anual compuesta del 4,7% durante el periodo 2021-2026 se mantendrá por debajo de la media europea (5,4%).

| Document Preview

Will More Banks Fail in 2023?

Apr-23 DOC # US50532223 Insight

Authors:

• Sean O'Malley

This IDC Perspective reviews the findings of IDC's 2022 worldwide Industry AI Path Survey specifically for artificial intelligence (AI) as a transformational technology to support risk and compliance in global banking. Today's risk and compliance environment is complex and changing fast. Automation with AI and advanced analytics is reshaping the ways that banks manage risk and compliance. Banks recognize that in order to minimize the risk of financial crimes or errors and address changing compliance issues, they need to proactively detect, prioritize, and contextualize issues. AI enables banks to update their processes using a more sophisticated, comprehensive approach with real-time data analytics.

"Banks that adopt AI technologies in cloud environments to address the increasingly complex and fast-changing risk and compliance landscape can push the boundaries of innovation, creating significant improvements and operational efficiencies," says Jerry Silva, program and research vice president, IDC Financial Insights.

| Document Preview

ICT Spending in Spain Will Reach $64 Billion in 2023, with Insurance Companies Driving AI Boom, Says IDC

Apr-23 DOC # prEUR250530123 Press Release

MADRID, April 12, 2023 — According to the Worldwide ICT Spending Guide: Enterprise and SMB by Industry published by International Data Corporation (IDC), organizations in Spain will spend more than $64 billion on ICT this year and will continue to increase investments to surpass $74 billion by 2026. Although ICT spending in the country will grow steadily, the compound annual growth rate (CAGR) over the 2021-2026 period will not exceed 4.7% (below the European average of 5.4%).

| Document Preview

Mobile Banking Varies Greatly Among European Countries

Apr-23 DOC # EUR150556423 Presentation

Authors:

• Gala Spasova

This IDC Survey Spotlight examines the differences between adoption rates of mobile banks (online only, with no physical footprint) across Europe. The data on adoption rates of mobile neobanks either as a primary or secondary banking account can be viewed as an indicator of the digital maturity of countries' respective financial sectors, as well as the level of trust consumers place in newer types of financial service providers.

| Document Preview

Achieving Improved Economics from the Application of AI to Collateral Management

Apr-23 DOC # US50524423 Insight

Authors:

• Thomas Shuster

This IDC Perspective provides a timely commentary on the prevailing and anticipated adoption of artificial intelligence in collateral management. This document outlines collateral managers' priorities and examines how artificial intelligence can be employed to unlock strategic insights.

"The confluence of explosive data growth, agile on-demand cloud services, and cognitive technologies is ushering in a new era of risk management thinking, measurement, and performance naturally applicable to the dynamic risk environment present in securities finance transactions and collateral management practices," says Thomas Shuster, research director, Worldwide Capital Markets Digital Strategies at IDC.

| Document Preview

Digital Banking Expectations Increasing Across North America Small Business Customers

Apr-23 DOC # US49993223 Presentation

Authors:

• Marc DeCastro

This IDC Survey presents key findings on the sentiment and trends of U.S. and Canadian bank and credit union small business customers when it comes to their experiences, concerns, and engagement with their financial institution during their financial journey. The data is from the latest IDC Financial Insights' U.S. Consumer Banking Channel Preference Survey, which was fielded in January 2023.

This consumer channel survey has been conducted annually by IDC Financial Insights for over 15 years and provides customer sentiment and trends across the entire omni-channel experience, including branch, ATM, online banking, mobile banking, chatbot services, conversational banking, contact center, and account opening and onboarding experiences. This document specifically looks at digital banking expectations through the lens of the small business owner.

"The small business owner has become an increasingly important demographic for the retail banker," stated Marc DeCastro, research director, IDC Financial Insights. "Following the COVID-19 pandemic, many individuals became self-employed or started a small business and will require and expect great digital solutions from their banks and credit unions."

| Document Preview

Key Takeaways from Insurtech Insights Europe 2023

Apr-23 DOC # US49412622 Insight

Authors:

• Davide Palanza

This IDC Perspective summarizes key topics and highlights from Insurtech Insights Europe 2023, which took place in London on March 1 and 2, 2023. The conference primarily discussed the role of partnerships between insurance incumbents and insurtechs as the insurance industry faces global inflation, digitalization, talent challenges, and COVID-19. Insurtechs can help insurance companies become more digitally resilient, offer nimble services to customers, and reduce costs while improving efficiency. The conference also emphasized the importance of relentless focus on customer experience, as insurtechs aim to place customers at the heart of how products are designed and delivered. The insurance industry is moving toward embedded insurance, blurring boundaries between industries and offering customers more personalized and flexible solutions.

"Forming partnerships is essential for insurers that want to enhance their digital resilience and accelerate their time to innovation in specific areas. Insurtech Insights Europe is the ideal platform for professionals that wish to explore the insurtech landscape and choose the most suitable complementary plans from a long-term strategic standpoint. This event can help professionals identify potential partners with the right skill set, shared values, and a long-term vision for success," said Davide Palanza, research manager, IDC Financial Insights.

| Document Preview

Reinsurance Administration Platforms: A Market Glance — Key Reinsurance Trends, Technology Outlook, and Case Studies

Apr-23 DOC # US49413223 Presentation

Authors:

• Davide Palanza

This IDC Tech Buyer Presentation provides an overview of the market for passive reinsurance administration software, an application area gaining popularity due to its capacity to foster operational efficiency, claim leakage prevention, and improve knowledge sharing among the various departments of the organization about net reinsurance exposure, virtuously inform underwriting and distribution.

We are moving closer to a hard market phase as the era of quantitative easing has come to an end. Reinsurers will avoid growth initiatives as they are currently in "all hands on deck" mode for operational effectiveness and risk control. The complexity of reinsurance agreements is increasing, which works against the simplification of many insurance products being redesigned for multichannel sales. Given the importance of managing and optimizing reinsurance coverage, we predict that there will be a need to modernize reinsurance solutions. Reinsurance systems are still operating on legacy platforms using COBOL on a mainframe, or they are wholly manual processes based on individual programs, unlike many other fundamental insurance system areas. In today's fast-paced, more complex environment, reinsurance management must be successfully carried out using software to ensure accuracy. Therefore, it is advised that the capabilities of the reinsurance administration function be increased significantly in the future. Businesses that stick with traditional methods will likely face greater operating costs as well as a potential strategic disadvantage due to their inability to utilize this important instrument for managing capital efficiency.

Following a brief discussion of market trends, this presentation will delve into the of technology by introducing all the components of a contemporary cedent's reinsurance framework: a single-pane-of-glass technology for streamlining and automating all reinsurance operations with flexibility, power, and accuracy. We then go deeper into the technological enablers, significant modern applications, and business outcomes for reinsurance management. The presentation will conclude by introducing solution providers in the market and their key selling points.

This presentation covers the following sections:

• 2023 market outlook for global reinsurance
• Global technology outlook: The case for a reinsurance management system "renaissance"
• Passive reinsurance framework: Technology enablers, business outcomes, and use cases
• Decision points and wrap-up

| Document Preview

Risky Business: Are the Bank Failures Going to Affect the Office of the CFO?

Apr-23 DOC # US50521723 Insight

Authors:

• Heather Herbst

This IDC Perspective covers the effects of the bank failures, why they occurred, and how to reduce risk exposure for the office of the CFO. There are safety nets built into the U.S. banking system by the U.S. Treasury, the Federal Reserve, and the FDIC. These organizations have been created and strengthened for the past 100 years, but if regulations are rolled back, a higher risk profile for some banks will be seen, depending on who they give loans to and where they invest their deposits.

"Diversification and analysis are the keys to reducing risk for all of the entities you do business with, including banking relationships. Know who you are doing business with, and ensure that you are comfortable with their risk profile." — Heather Herbst, research director, Worldwide Office of the CFO

| Document Preview

移动金融数字化运营市场洞察

Apr-23 DOC # CHC50368523 Insight

Authors:

• Siri Si
• Eric Gao

在数字优化时代，金融机构需要就移动金融的数字化运营模式进行深入重构，其是金融机构获取客户、经营客户、展示价值主张和品牌形象，以及实现业务创新和盈利增长的重要抓手。移动金融的数字化运营需要以客户体验为核心，借助于数据及人工智能、虚拟现实等技术，全面洞察客户需求，并通过科学化的用户分析、自动化的工作流程、个性化的触达方式，实现智能运营，及时响应客户需求，实现客户的深度经营。

IDC中国金融行业高级分析师思二勋表示："移动金融数字化运营是一项系统化、全局性工程，金融机构需以全局化视角、平台化能力、生态化思维统筹规划移动金融数字化运营。在数据层面，通过全类型客户数据的分层分类管理、全渠道运营数据、业务/产品特征数据等的标准化管理等手段，构建营销运营数据集市及数据建模平台等数据能力，以高效赋能于业务运营；在模型层面，同时基于业务模型、策略模型、推荐模型等精准定义客户、筛选客户，并在客户旅程的各接触点进行精准且个性化的产品/服务进行推荐；在开发层面，通过统一的开发框架和丰富的开发组件，打造敏捷开发的基础能力，赋能移动金融终端实现高效迭代；在渠道运营层面，通过全渠道数据的打通及渠道分析能力，实现渠道的统一管理、高效协同和高效运营；在内容运营层面，基于内容标签与用户标签体系搭建、精准推荐模型、内容运营策略咨询等内容管理手段，对内容与用户进行精准化匹配，从而实现内容的精细化经营，助力金融机构实现MAU和AUM双提升。"

| Document Preview

IDC Perspective: 中国金融业数据治理市场洞察，2023

Mar-23 DOC # CHC50368623 Insight

Authors:

• Alice Wen
• Eric Gao
• Jiayi Xu

本报告通过调研金融机构以及中国市场上典型的为金融机构提供数据治理产品与服务的厂商，展现了2023年中国金融业数据治理市场的发展现状与未来趋势。

IDC中国金融行业研究经理温泉表示：“金融业是中国所有行业当中最早开启数据治理的行业。金融业数据治理市场的发展，是金融业数字化转型及数字化业务发展的风向标，也是中国企业数据治理发展、数字经济发展的风向标之一。从金融业数据治理开始，数字经济的发展也将迎来一个新的时代。”

IDC中国金融行业研究总监高飞表示：“有关数据价值的讨论从未停止过。十几年前参加一个活动，某全球头部大数据公司CEO讲过的一段话令我至今记忆犹新：‘未来企业将有且仅有两种类型：数据驱动的企业（data company），或者将被淘汰的企业。’在中国将数据正式列为新型生产要素、推动数字经济发展的政策指引下，企业级数据治理对于挖掘数据价值，促进数据资产有效率、有质量地流通意义重大。金融机构在数据治理领域从监管要求到业务驱动的实践经验值得全行业借鉴并推广。未来发展进程中金融机构在涉及数据资产定价、交易等环节的定位将是激活数据要素市场动能的关键因素。以此报告为基础，IDC金融行业研究团队将继续关注数据资产管理、数据安全及治理、数据业务模式转型（如DaaS）、数据要素定价及资产化等领域的行业动向及研究。”

| Document Preview

IDC’s Financial Insights Consumer Survey, 2022: Retail Banking in Europe, Part 1 — Consumer Needs and Channel Preferences

Mar-23 DOC # EUR250517623 Presentation

Authors:

• George Briford

The IDC Presentation examines responses in Europe to IDC's Financial Insights Consumer Survey, 2022 about financial services provider selection, underlying needs, and channel preferences for product and service delivery. A total of 1,900 consumers were surveyed in Austria, Denmark, Finland, France, Germany, Italy, the Netherlands, Norway, Poland, Romania, Spain, Sweden, Switzerland, and the United Kingdom.

The objectives of the survey were:

• To understand how consumers select and consume financial products and services and to determine the major differences in consumption habits by age cohort
• To formulate hypotheses to explain why various age groups behave differently when consuming financial services
• To understand consumer preferences regarding financial services offerings and to gain consumer perspectives on conducting banking with third-party partners

The topics include customer experience in general, consumers' preferences related to the analogue and digital provision of products and services, consumers' perceptions of trust/integrity issues and fraud and complaints handling, and consumers' sustainability requirements.

This presentation is the first of six from IDC's Financial Insights Consumer Survey, 2022: Retail Banking in Europe series and covers consumer needs and channel preferences.

| Document Preview

IDC’s Financial Insights Consumer Survey, 2022: Retail Banking in Europe, Part 2 — Service Offerings and Partnership Banking

Mar-23 DOC # EUR250517523 Presentation

Authors:

• George Briford

The IDC Presentation examines responses in Europe to IDC’s Financial Insights Consumer Survey, 2022 about financial services provider selection, underlying needs, and channel preferences for product and service delivery. A total of 1,900 consumers were surveyed in Austria, Denmark, Finland, France, Germany, Italy, the Netherlands, Norway, Poland, Romania, Spain, Sweden, Switzerland, and the United Kingdom.

The objectives of the survey were:

• To understand how consumers select and consume financial products and services and to determine the major differences in consumption habits by age cohort
• To formulate hypotheses to explain why various age groups behave differently when consuming financial services
• To understand consumer preferences regarding financial services offerings and to gain consumer perspectives on conducting banking with third-party partners

The topics include customer experience in general, consumers’ preferences related to the analogue and digital provision of products and services, consumers’ perceptions of trust/integrity issues and fraud and complaints handling, and consumers’ sustainability requirements.

This presentation is the second of six from IDC’s Financial Insights Consumer Survey, 2022: Retail Banking in Europe series and covers service offerings and partnership banking.

| Document Preview

IDC’s Financial Insights Consumer Survey, 2022: Retail Banking in Europe, Part 3 — Trust and Data Integrity

Mar-23 DOC # EUR250517023 Presentation

Authors:

• George Briford

The IDC Presentation examines responses in Europe to IDC’s Financial Insights Consumer Survey, 2022 , which was conducted to reveal insights about financial services provider selection, underlying needs, and channel preferences for product and service delivery. A total of 1,900 consumers were surveyed in Austria, Denmark, Finland, France, Germany, Italy, the Netherlands, Norway, Poland, Romania, Spain, Sweden, Switzerland, and the United Kingdom.

The objectives of the survey were:

• To understand how consumers select and consume financial products and services and to determine the major differences in consumption habits by age cohort
• To formulate hypotheses to explain the differing behavior of various age groups when consuming financial services
• To understand consumer preferences regarding financial services offerings and to gain consumer perspectives on banking with third-party partners

The topics covered include customer experience in general, consumers’ preferences related to the analogue and digital provision of products and services, consumers’ perceptions of trust/integrity issues and fraud and complaints handling, and consumers’ sustainability requirements.

This presentation is the third of six from IDC’s Financial Insights Consumer Survey, 2022: Retail Banking in Europe series and focuses on trust and data integrity.

| Document Preview

IDC’s Financial Insights Consumer Survey, 2022: Retail Banking in Europe, Part 4 — Fraud and Complaints Handling

Mar-23 DOC # EUR250516023 Presentation

Authors:

• George Briford

The IDC Presentation examines responses in Europe to IDC’s Financial Insights Consumer Survey, 2022 about financial services provider selection, underlying needs, and channel preferences for product and service delivery. A total of 1,900 consumers were surveyed in Austria, Denmark, Finland, France, Germany, Italy, the Netherlands, Norway, Poland, Romania, Spain, Sweden, Switzerland, and the United Kingdom.

The objectives of the survey were:

• To understand how consumers select and consume financial products and services and to determine the major differences in consumption habits by age cohort
• To formulate hypotheses to explain why various age groups behave differently when consuming financial services
• To understand consumer preferences regarding financial services offerings and to gain consumer perspectives on conducting banking with third-party partners

The topics include customer experience in general, consumers’ preferences related to the analogue and digital provision of products and services, consumers’ perceptions of trust/integrity issues and fraud and complaints handling, and consumers’ sustainability requirements.

This presentation is the fourth of six from IDC’s Financial Insights Consumer Survey, 2022: Retail Banking in Europe series and covers fraud and complaints handling.

| Document Preview

IDC’s Financial Insights Consumer Survey, 2022: Retail Banking in Europe, Part 6 — Chatbots and Voicebots

Mar-23 DOC # EUR250515723 Presentation

Authors:

• George Briford

The IDC Presentation examines responses in Europe to IDC’s Financial Insights Consumer Survey, 2022, about financial services provider selection, underlying needs, and channel preferences for product and service delivery. A total of 1,900 consumers were surveyed in Austria, Denmark, Finland, France, Germany, Italy, the Netherlands, Norway, Poland, Romania, Spain, Sweden, Switzerland, and the United Kingdom.

The objectives of the survey were:

• To understand how consumers select and consume financial products and services and to determine the major differences in consumption habits by age cohort
• To formulate hypotheses to explain why various age groups behave differently when consuming financial services
• To understand consumer preferences regarding financial services offerings and to gain consumer perspectives on conducting banking with third-party partners

The topics include customer experience in general, consumers’ preferences related to the analogue and digital provision of products and services, consumers’ perceptions of trust/integrity issues and fraud and complaints handling, and consumers’ sustainability requirements.

This presentation is the sixth of six from IDC’s Financial Insights Consumer Survey, 2022: Retail Banking in Europe series and covers chatbots and voicebots.

| Document Preview

IDC’s Financial Insights Consumer Survey, 2022: Retail Banking in Europe, Retail Banking, Part 5 — Views on Sustainability and ESG

Mar-23 DOC # EUR250515823 Presentation

Authors:

• George Briford

The IDC Presentation examines responses in Europe to IDC’s Financial Insights Consumer Survey, 2022 about financial services provider selection, underlying needs, and channel preferences for product and service delivery. A total of 1,900 consumers were surveyed in Austria, Denmark, Finland, France, Germany, Italy, the Netherlands, Norway, Poland, Romania, Spain, Sweden, Switzerland, and the United Kingdom.

The objectives of the survey were:

• To understand how consumers select and consume financial products and services and to determine the major differences in consumption habits by age cohort
• To formulate hypotheses to explain why various age groups behave differently when consuming financial services
• To understand consumer preferences regarding financial services offerings and to gain consumer perspectives on conducting banking with third-party partners

The topics include customer experience in general, consumers’ preferences related to the analogue and digital provision of products and services, consumers’ perceptions of trust/integrity issues and fraud and complaints handling, and consumers’ sustainability requirements.

This presentation is the fifth of six from IDC’s Financial Insights Consumer Survey, 2022: Retail Banking in Europe series and covers views on sustainability and ESG.

| Document Preview

Digital-First Account Opening Drives Rapid Decisions

Mar-23 DOC # US50524823 Presentation

Authors:

• Raymond Pucci

This IDC Survey Spotlight provides insight on a recent Consumer Banking Channel Preference Survey. Consumers disclose technologies they use in the account opening process and also reveal their expectations for loan decision response time.

| Document Preview

Tech Supplier Fallout from the Silicon Valley Bank Failure Could Be Good News for Larger Incumbent Vendors

Mar-23 DOC # lcUS50530923 IDC Blink

Authors:

• Jerry Silva

While the failure of Silicon Valley Bank (SVB) has raised concerns over banking industry health and the impact on technology investments and growth in the IT sector, IDC believes that spending on technology will not be impacted overall. Rather, banks will shift their investment priorities to defend/grow revenue in traditional products and services and possibly shift away from smaller fintechs to larger incumbent partners as funding for start-ups shrinks in the aftermath and as the institution looks to stay on the good side of third-party risk management.

| Document Preview

将成为2023年资本市场追逐热点的创新技术——IDC Innovators 安全领域三大报告齐发

Mar-23 DOC # prCHC50532723 Press Release

北京，2023年3月29日——随着数字经济的快速发展，云计算、大数据、人工智能、物联网、工业互联网等技术越来越普遍的出现在企业的基础网络环境或业务系统中。这些技术在促进企业业务快速发展的同时，也为企业的网络安全、数据安全带来更多新型挑战。全球范围层出不穷的网络攻击/数据泄露事件往往导致企业管理者在应用这些新兴技术时心存顾虑，而安全运营团队面对复杂多变的威胁告警常常疲于奔命，甚至无从下手。

| Document Preview

New CFPB Report Sets Stage for BNPL Regulations

Mar-23 DOC # lcUS50520623 IDC Blink

Authors:

• Raymond Pucci

As discussed in a recent article from CNBC, a newly released Consumer Financial Protection Bureau (CFPB) report casts negative light on consumers that use buy now, pay later (BNPL) lending services. The data is from a 2022 survey using consumer information as well as credit bureau records. The CFPB report concludes that the average BNPL consumer is more likely to have high debt and delinquencies in mainstream credit products. However, typical BNPL 4-payment plans still offer consumers an interest-free loan compared with revolving credit card interest rates of 19–23%.

| Document Preview

Modern Policy Administration Platforms: A Market Glance

Mar-23 DOC # US49909322 Presentation

Authors:

• Davide Palanza

This IDC Tech Buyer Presentation provides a comprehensive overview of major policy management systems and their distinctive functionalities and differentiators. It would be useful for insurers that are evaluating different policy management systems and looking for insights into their strengths and weaknesses.

Underwriting in the insurance industry is being revolutionized by the integration of technology and the use of data analytics and artificial intelligence (AI). These advancements enable insurers to assess risk more accurately and efficiently, personalize coverage, and provide customers with self-service options. Modern policy administration platforms are crucial in streamlining underwriting processes, reducing costs, and improving customer experience. The evolving underwriting landscape presents an opportunity for insurers to leverage technology to stay competitive in a constantly changing market.

This research will analyze the latest trends in underwriting and examine the implications for policy management platforms. We will also outline a framework of challenges and key capabilities that insurers will need to consider as they adopt these systems. In addition, we will provide an overview of major vendors in the policy management market, along with a comparative analysis of their products and services.

Major players in the market include established vendors such as SAP, CGI, and Vertafore, as well as new players such as Instanda and CodeObjects. These vendors offer innovative and customizable solutions that can improve customer experience, increase operational efficiency, and enable insurers to launch new products and services more quickly. The market is expected to continue to grow as insurers seek to modernize their operations and stay competitive in a rapidly changing industry.

This presentation covers the following sections:

• Forthcoming insurance underwriting strategy in brief
• Technology outlook for global insurers
• Modern policy administration platform: Insurance framework
• Key solution vendors
• Decision points and wrap-up

By providing insights into the latest developments in underwriting and policy management, this research aims to help insurers enhance their underwriting processes and remain competitive in a rapidly evolving market.

| Document Preview

How Are Financial Organizations Changing Their Security Investment Plans to Foster Their Readiness Toward Enhanced Digital Operational Resilience?

Mar-23 DOC # US49413922 Presentation

Authors:

• Maria Adele Di Comite

This IDC Survey Spotlight presents insights from IDC's Future Enterprise Resiliency & Spending Survey — Wave 12, January 2023, addressing the budget plans of IT buyers worldwide. IT leaders face an array of conflicting challenges in 2023 as they develop IT budgeting plans that anticipate potential economic disruptions while still maintaining the shift to digital business models. At the end of 2022, IDC connected with IT leaders around the world to gain insight into how they are navigating disruptions and prioritizing technology investments. IDC's Global Technology Thought Leadership group conducts a monthly survey (IDC's Future Enterprise Resiliency & Spending Survey) to understand how IT and business leaders in enterprises around the world are assessing risks and addressing cost management for their growing portfolios of technology resources.

In this document, the focus is on 2023 budget expectations for security products and services of finance IT buyers, also in light of the evolving regulatory landscape (for example, under the EU Digital Operational Resilience Act known as DORA) and the subsequent high priority that is given to projects, initiatives, and investments aiming to enhance security and digital resilience in the industry.

| Document Preview

AI and ML in Fraud Management: Key Trends, Perspectives, and Challenges

Mar-23 DOC # US47800721 Insight

Authors:

• Maria Adele Di Comite

This IDC Perspective addresses how the deployment of AI- and machine learning (ML)–enabled fraud prevention systems brings benefits to banks' fraud management operations, optimizing the operational efficiency of the fraud detection effort. By adopting ML fraud prevention systems, banks can protect their customers from fraud, meeting their expectations for a frictionless customer experience at cash-out.

Banks can leverage the overwhelming amount of data at speed and scale, thanks to AI and ML's ability to process huge data sets and to enable real-time data-driven decision making with actionable insights. Furthermore, machine learning is dynamic, and it is possible to leverage and fine-tune the models over time and to swiftly adjust to changing scenarios.

The other advantage is the optimization of fraud analysts' time, which will be able to dedicate more attention to real suspicious transactions, without having to investigate too many false positive transactions, and to provide a better service in addressing the customers' claims.

"Banks adopting ML fraud prevention system enhance the customer experience and the consumer trust in electronic payments. Furthermore, the banks' involvement in voluntary info-sharing arrangements will enrich the available data feeds to be processed by ML-enabled fraud prevention solutions and will lead to an enhanced ability to discover new fraud patterns to the overall benefit of each individual customer," says Maria Adele Di Comite, research director, IDC Financial Insights Corporate and Retail Banking.

| Document Preview

Financial Institutions Turn to Professional Services to Optimize Cloud Services

Mar-23 DOC # US50453623 Presentation

Authors:

• Jerry Silva

This IDC Survey Spotlight highlights how financial institutions are turning toward professional services to facilitate their cloud migration path and modernization efforts. Over half of the financial institutions surveyed in IDC's 2022 Digital Transformation Professional Services Survey seek help from professional services in their cloud migration to guide them in developing the right cloud architecture supported by appropriate data sets that enable them to create innovative new services to distinguish them in meeting changing customer needs and develop the business agility needed to ride the waves of disruption.

| Document Preview

2023 IDC中国金融行业技术应用场景创新案例评选正式开启

Mar-23 DOC # prCHC50473323 Press Release

北京，2023年3月9日——IDC中国金融行业技术应用场景创新案例评选基于IDC在全球金融科技发展及行业趋势的研究，为技术服务商提供对金融机构更为全面的理解，为行业用户在金融科技的战略部署及创新实践提供洞察，助力金融机构实现数字优先。该评选每年吸引来自银行、保险、证券及其他类型金融机构的积极参与。通过对入选案例的进一步研究，IDC金融行业研究团队（IDC Financial Insights）对中国金融行业数字化转型领域的洞察也在不断深入并被越来越多的用户所认可。

| Document Preview

IDC Asia/Pacific names CTBC Bank and FWD Group as Banking and Insurance Leaders for 2023

Mar-23 DOC # prAP50468223 Press Release

13 Banking and Insurance Leaders recognized in the 2023 Financial Insights Innovation Awards

| Document Preview

台灣金融機構展現實力，一舉拿下IDC 2023年亞太金融創新服務獎四項大獎

Mar-23 DOC # prAP50470423 Press Release

臺北，2023年3月8日 ─ IDC今日於新加坡舉行「AFSC亞太金融服務大會」中公布贏得2023年亞太金融創新服務獎（FIIA）的十三家亞太區銀行和保險公司，其中來自台灣的得獎金融機構高達四家。在近二十年中，FIIA旨在表彰透過新穎的IT創新應用實現業務目標的亞洲領先金融服務機構。

| Document Preview

Japan 3rd Platform Forecast Update by Vertical Segment and Company Size, 2022–2026

Mar-23 DOC # JPE49974923 Study

Authors:

• Ko Shikita

This study categorizes the Japan industry into a total of 21 industry sectors, comprising 17 enterprise segments and 4 nonenterprise segments: central government, local government (referred to as municipalities in IDC's market definition), education, and consumers. The report also presents actual (2021) and forecast (from 2022 to 2026) 3rd Platform spending in each sector. Further, it analyzes the market across five company sizes and provides forecast data for the 3rd Platform spending by industry and company size. The market forecasts used in this study considers the impact of the COVID-19 pandemic, the Russia-Ukraine War, and economic trends such as inflation and the weak yen.

Ko Shikita, Vertical and Cross Technologies Research Manager at IDC Japan, says, "In response to recent government and corporate trends in Japan related to environmental protection, which is a global concern, IT suppliers should explore opportunities to support sustainability and ESG activities of companies in various industries by leveraging IT and digital, such as carbon accounting solutions using the IoT and ESG-related data management platforms."

| Document Preview

Microsoft's Acquisition of a 4% Equity Stake in London Stock Exchange Group

Mar-23 DOC # EUR250415523 Insight

Authors:

• George Briford

This IDC Market Note provides insight into Microsoft's planned acquisition of a nearly 4% stake in London Stock Exchange Group (LSEG) as part of a 10-year cloud partnership. Through this strategic partnership, Microsoft will leverage its cloud and AI capabilitiesto architect LSEG's data infrastructure and build intuitive next-generation productivity, data and analytics, and data modelling solutions.

| Document Preview

IoT Investment Trends, Use Cases, and Solution Preferences in Insurance — 2023 Update: Telematics Insurance Framework

Mar-23 DOC # US49910224 Presentation

Authors:

• Davide Palanza

This IDC Tech Buyer Presentation provides an overview of the current Internet of Things (IoT)–centric technology trends in the insurance industry, outlining all the fundamental components, new application streams, and use cases. One of the fastest-growing segments in the global IoT market is insurance. IoT spending appears to be especially important for property and casualty (P&C) and health insurers, given the increased demand for usage-based insurance (UBI) products in these sectors due to the rise of telematics. Insurance executives are now doubling down on this area as they realize that telematics can improve risk management, drive cost out of the claims process, enhance customer loyalty through creating opportunities for regular contact, and open new possibilities for sales channels and revenue-generating services in partnership with businesses from other sectors.

This presentation begins with a dictionary alignment section that further identifies the building blocks for IoT technology. It addresses the Insurance Telematics Framework, a high-level depiction of the value that telematics can provide to insurance in terms of primary application streams. This section sheds more light on a publicly accessible and sizable case study to provide more context for each prominent application currently under development. This will help readers better understand the application context for such a broad-reaching technology.

This presentation contains the following sections:

• IoT Trends and Enabling Technologies
• Telematics: The Insurance Telematics Framework
• IoT Insurance Case Studies
• Decision Points and Wrap-Up

| Document Preview

中国医保信息系统市场预测，2023-2027

Feb-23 DOC # CHC50369923 Study

Authors:

• Erin Lin
• Leon Xiao

本报告研究了中国医疗保障信息系统发展的现状和未来趋势，分析了国家级、省级和市级的医疗保障信息平台和医疗保障信息系统的建设进展和未来方向，对医疗保障信息系统解决方案市场规模做出预测与分析。本报告可供医疗保障信息系统厂商在开发产品和制定发展策略时参考，也可供医疗保障管理部门在制定发展规划时参考，还可供投资机构在制定投资策略时参考。

"医保信息系统建设依旧保持快速增长，尽管疫情的因素导致项目建设进度推迟，但市场需求仍然旺盛。各级医保信息系统已经逐步跨过信息化时代，向数字化迈进，对于基础设施和基础应用的需求正在放缓。市场的主要增长需求已经从基础硬件和基础信息平台建设转向深化应用、创新应用开发、数据治理、平台运维升级的需求。这些构成了医保IT市场的主要增长动力，其中软件和服务的占比将不断增加。从解决方案来看，核心系统仍然是主要需求，DRG/DIP系统仍将保持较高增速，而数据治理和公共服务与增值模块的需求将会成为来市场规模增长的持续动力。医保信息化厂商需要不断适应市场变化，在完善现有业务的同时，丰富自身能力。目前市场上两类厂商仍然呈现错位竞争，核心系统的建设厂商仍占据较高的市场份额，未来市场的需求重点在不断迁移，在运维、创新应用开发、数据治理和应用方面具备优势的厂商将能赢得更高的市场份额。"——IDC 中国行业研究与咨询服务部高级市场分析师林红表示。

| Document Preview

Key Takeaways from NRF 2023 on Payments Transformation in Retail

Feb-23 DOC # US48657222 Insight

Authors:

• Margot Juros
• Aaron Press

This IDC Perspective discusses key takeaways from NRF 2023 on payments transformation in retail. NRF 2023 highlighted the impact of the growing strategic importance of omni-channel payments in retail point of sale (POS) with both payment and POS vendors unveiling new initiatives, partnerships, and integrations to meet customer demands for new payment types and enhance the customer experience at checkout. Emphasis was placed on achieving transactions that are as frictionless as possible for the shopper experience while keeping fraud at bay for the retailer with data-driven fraud mitigation solutions.

According to Aaron Press, research director, Worldwide Payment Strategies at IDC, and Margot Juros, research director, Worldwide Retail Technology Strategies, "In today's complex, shopper-driven retail environment, ensure that your omni-channel checkout experience provides a great customer experience that is as frictionless as possible to ensure customer loyalty and brand differentiation while mitigating fraud. Be aware of the growing importance of payments to consumers, particularly in using new payments and financing options."

| Document Preview

Consumer and Small Business Customers Are Ready for Banking on the Cloud

Feb-23 DOC # US49322423 Presentation

Authors:

• Marc DeCastro

This IDC Survey presents key findings from two recent surveys conducted by IDC regarding consumers' acceptance of cloud for their banking needs and highlights the key reasons why bank executives are turning more to cloud technology. The data is from IDC Financial Insights North American Consumer Banking Channel Preference Survey, which was fielded in January 2023, and IDC's Worldwide CloudPath Survey, which was fielded in June 2022.

This consumer channel survey has been conducted annually by IDC Financial Insights and provides consumers' and small business owners' sentiment across the entire omni-experience options during their entire financial journey. This document specifically looks at how these customers view the cloud and some of the key use cases that bank executives are turning to more frequently for cloud-native solutions.

"As the focus is shifting from resiliency to efficiency, there has been no greater opportunity for modernizing customers' digital banking experience utilizing cloud services," stated Marc DeCastro, research director, IDC Financial Insights. "The cloud is seen as the foundation that modern digital solutions will be born on, and customers recognize the importance of modern solutions to manage their digital banking needs."