target audience: TECH SUPPLIER Publication date: Nov 2024 - Document type: IDC Survey Spotlight - Doc Document number: # US52674324
IDC's CX Path Survey: Wide Range of Metrics Are Being Used in Voice of the Customer Programs Today
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Abstract
This IDC Survey Spotlight highlights the number of metrics used in voice of the customer programs around the world. This document contains data from IDC's CX Path Survey conducted earlier this year. The purpose of the CX Path Survey is to explore a range of topics and themes related to varying areas of customer experience (CX) programs.