target audience: TECH SUPPLIER Publication date: May 2023 - Document type: Market Presentation - Doc Document number: # US50729923
IDC Executive CIO Quick Poll: Focus on CX
This IDC Market Presentation showcases the key findings from the CIO Quick Poll that ran in April 2023 and highlights key insights from the IDC analyst team in association with the survey findings. This poll includes 82 CIO respondents from North America, Western Europe, Middle East and Africa, and Asia/Pacific. For this edition, we focused on customer experience (CX) to understand who is driving and funding CX projects and what CX technology investments are a priority and to gain perspective on the approach and value organizations are getting from their customer data.