target audience: TECH SUPPLIER  Publication date: Feb 2023 - Document type: IDC Survey Spotlight - Doc  Document number: # US50183623

The Future of Field Service Is More Intelligent

By:  Aly Pinder Loading

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Abstract


This IDC Survey Spotlight highlights the future technology capability investments of service organizations as they strive to enhance the operations through efficiency and automation. Data comes from IDC's December 2022 Future Enterprise Resiliency and Spending Survey, Wave 11, and IDC's March 2022 SaaSPath Survey.



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