target audience: TECH BUYER Publication date: Dec 2022 - Document type: Web Conference Proceeding: Tech Buyer - Doc Document number: # US49950622
IDC FutureScape Webcast: Worldwide Future of Customer Experience 2023 Predictions
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Abstract
This IDC Web Conference presents a discussion by IDC's Sudhir Rajagopal and Wayne Kurtzman on the most urgent business and technology issues that customer experience executives across the C-suite must address moving forward. In a world of accelerated uncertainty, the next era of CX innovation will be led by those brands that improve value for the customer through empathy and delivering outcomes for customer success. Thrivers will share and apply intelligence at the speed of customer engagement, create new customer engagement models and metrics for a digital business, and tap into the power of decentralization/Web3 to create equitable value parity in customer and business outcomes alike.
To learn more about IDC FutureScape 2023, go to www.idc.com/events/FutureScape.