target audience: TECH SUPPLIER Publication date: Nov 2022 - Document type: Market Forecast - Doc Document number: # US49812122
Worldwide and U.S. Key Horizontal BPO Business Analytics Services Forecast, 2022–2026
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Abstract
This IDC study presents IDC's spending forecast and historical sizing for the worldwide key horizontal business process outsourcing business analytics services market by key horizontal areas including finance and accounting, procurement, HR, and customer care/contact center. This study does not contain vendor-specific revenue, market shares, or vendor profiles.
"As end-user organizations continue to push their digital agendas, from investing in automation tools to cloud, they require support from business process services providers across the full spectrum of analytics services from data management, analysis and reporting, big data services, and predictive analytics and optimization," says Ali Close, manager of IDC's Intelligent Finance and Customer Care Business Process Services program.