target audience: TECH SUPPLIER Publication date: Sep 2022 - Document type: IDC Survey Spotlight - Doc Document number: # US49708022
IDC Survey Spotlight: What Reasons Do Customers Feel Are Most Important to Work with Their Conversational AI Platform Vendor?
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Abstract
This IDC Survey Spotlight analyzes the top qualities that technology buyers listed as important in their decision to work with a conversational AI vendor. IDC defines conversational AI as products/services that are used to develop conversational solutions, such as chatbots or voice assistants, which users can talk to via a text- and/or voice-based interface. Conversational AI products/services are used by organizations to create solutions that can communicate as a human by recognizing speech and/or text, understanding intent, deciphering different languages, and responding in a way that mimics human conversation. This IDC Survey Spotlight is based on data from IDC's 2021 Conversational Artificial Intelligence Adoption Survey conducted in November and December 2021. This question surveyed 251 respondents from a variety of industries across North America.