target audience: TECH SUPPLIER Publication date: Sep 2022 - Document type: IDC Survey Spotlight - Doc Document number: # US49690022
Will Consumers Really Shop Elsewhere If Payment Choice Options Are Limited?
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Abstract
This IDC Survey Spotlight examines the shift in shopper mindset toward expecting greater payment choices at checkout. In fact, more than 15% of shoppers will shop elsewhere if the retailer only has limited payment/financing choices. Some of the payment options that shoppers are seeking include contactless payments, QR code pay, crypto payments, and pay by link. Shoppers greatly prefer contactless payments as an option, and while many retailers are offering contactless payments, about 35% do not yet.