TECH SUPPLIER Sep 2022 - Market Perspective - Doc # US49632822

5G Operational Readiness: CSG Encompass Streamlines Complexities of B2B2x Multiparty Digital Offerings


Karl Whitelock

This IDC Market Perspective describes how advanced business solutions, not just connectivity offers, are driving the future. Complexity is a necessary consequence of multiparty models — with more products, more partners, and more flexible technology architecture. The challenge is to manage complexity, using automation and orchestration to make growth scalable. The unique challenges of the communications SP market demand a high degree of flexibility to satisfy required changes and to address time and cost to market expectations. This includes the challenges to satisfy multisided network and service workflows that are powered by combinations of partner provided functionality and SDN connectivity options.

"Connectivity management, with its flexibility tied to latency, volume carrying capacity, and speed, is only one part of the long-term customer satisfaction equation as partner provided capabilities take on a more prominent role in addressing customer needs. Complexity comes not from a single interaction between entities but through the number of interactions behind the scenes that are continuously managed for customer satisfaction and business success, says Karl Whitelock, research vice president, IDC's Communications Service Provider Operations and Monetization. Communication SPs need to deploy solutions designed specifically for interoperability in software-defined, intent-based architectures."



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