Abstract

This IDC Tech Buyer Presentation analyzes data from the U.S. Healthcare Provider Technology and Connected Health Survey, January 2022, and U.S. Consumer Healthcare Survey, January 2022, with a focus on how health provider organizations are deploying technology to support virtual visits and consumers adoption of them, respectively. This document also examines consumer satisfaction levels with the virtual visit experience.

"The lines between in-person care and digital-first care is blurring as consumers seek more convenient access to care," states Lynne A. Dunbrack, group vice president, IDC Health Insights. "As healthcare organizations embark on expanding their telehealth/telemedicine strategy to include virtual care, they should identify people, technology, clinical workflows, and business processes to reduce risk, promote adoption, and realize the benefits of virtual care."

Coverage