TECH SUPPLIER Jun 2022 - IDC Survey Spotlight - Doc # US49264222

Top CX Business Priorities for 2022: Capturing and Retaining Customers Take Precedence

By:

Alan Webber
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Abstract

This IDC Survey Spotlight breaks down the top customer experience (CX) priorities for firms in 2022 based upon the results of IDC's ongoing global Future Enterprise Resiliency and Spending Survey.

Business and technology executives can use this IDC Survey Spotlight to benchmark their own CX priorities within their own firms. CX technology vendors can also use the results in this IDC Survey Spotlight to focus on both sales and external customer success program deliverables.


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