TECH SUPPLIER Jun 2022 - IDC Survey Spotlight - Doc # US49250322

Measuring Employee Productivity in the Hybrid Era of Work

By:

Amy Loomis, Ph.D.
Loading
Abstract

This IDC Survey Spotlight draws data from IDC's April 2022 Future of Work Global Survey and explores adoption of different employee productivity metrics across three key regional geographies of North America, EMEA, and Asia/Pacific. Since IDC last asked about productivity measures in July 2021, assumptions about worker productivity and how it should be measured have been shifting in both predictable and new ways. The data demonstrates an alignment across geographies toward adoption of customer satisfaction as a top measure of employee productivity. This alignment is the exception as there are clear distinctions and affinities between regions, especially where skills development is concerned.

"Organizations are grappling with how to drive and measure employee productivity in an era where the dynamics between employee experience and customer experience are becoming increasingly interdependent," said Amy Loomis, research director, Future of Work at IDC. "While customer satisfaction draws the greatest consensus as a productivity measure across geographies, traditional productivity measures around task completion and more holistic ones around teaming are top priorities as well.


Coverage

Subscriptions Covered

Future of Work - Agenda


Companies Covered

IDC Research Inc


Regions Covered

Worldwide


Topics Covered

Analytic applications, Future of work


Content
  • 2 slides


Get More

When you purchase this document, the purchase price can be applied to the cost of an annual subscription, giving you access to more research for your investment.



Related Links

Do you have questions about this document
or available subscriptions?

Contact Us