TECH SUPPLIER Apr 2022 - IDC Survey - Doc # US49019022

North America eSignature Adoption Trends — By Functional Area


Holly Muscolino
Steve Charbonnier
On-line Presentation


This IDC Survey discusses esignature adoption trends in North America by functional area. Many business document workflows include tasks such as reviewing, approving, and signing documents. In 2020, we saw electronic signature technology shift from "nice to have" to business-critical technology. Gaps were exposed in organizations without end-to-end digitally transformed business processes — including when agreements were previously manually routed, faxed, scanned, or printed for signature. IDC's Enterprise Content Strategies research team conducted a web survey in North America to understand the adoption of esignature solutions within document workflows. The survey included 608 decision makers and influencers in line of business and IT who were knowledgeable about documents that originate within their organization and require signing. Organizations have deployed one or more electronic signature solutions for the documents that originate internally and require signing. This presentation focuses on adoption, benefits, and challenges by functional area.


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