TECH BUYER Dec 2022 - IDC MarketScape - Doc # US48840422

IDC MarketScape: Worldwide Manufacturing Service Life-Cycle Management Strategic Consulting 2022–2023 Vendor Assessment


Aly Pinder

This IDC study uses the IDC MarketScape model to provide an assessment of vendors participating in strategic consulting services for the service life-cycle management market in manufacturing industries.

"Manufacturers dealing with disruptive forces must focus on delivering value to customers across each interaction and touch point," says Aly Pinder, program director, Service Innovation and Connected Products Strategies, IDC Manufacturing Insights. "The service experience is more than required activity post sales, it should be an opportunity to differentiate, deliver value, and cement a relationship with a customer."



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