target audience: TECH BUYER  Publication date: Dec 2022 - Document type: IDC MarketScape - Doc  Document number: # US48840422

IDC MarketScape: Worldwide Manufacturing Service Life-Cycle Management Strategic Consulting 2022–2023 Vendor Assessment

By:  Aly Pinder Loading

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Abstract


This IDC study uses the IDC MarketScape model to provide an assessment of vendors participating in strategic consulting services for the service life-cycle management market in manufacturing industries.

"Manufacturers dealing with disruptive forces must focus on delivering value to customers across each interaction and touch point," says Aly Pinder, program director, Service Innovation and Connected Products Strategies, IDC Manufacturing Insights. "The service experience is more than required activity post sales, it should be an opportunity to differentiate, deliver value, and cement a relationship with a customer."



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