TECH BUYER Feb 2022 - IDC TechScape - Doc # US48830422

IDC TechScape: Worldwide Intelligent Digital Workspace Ecosystem, 2022

By:

Holly Muscolino
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,
Phil Hochmuth
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,
Shannon Kalvar
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,
Marci Maddox
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Abstract

This IDC study examines the intelligent digital workspace ecosystem and provides additional insights about the speed of adoption, technology potential for success, and level of market buzz so that IT and line-of-business decision makers may make their own determinations about investment.

The intelligent digital workspace ecosystem offers an integrated user experience, augmented by cognitive technologies such as artificial intelligence, machine learning, and advanced analytics. It provides a secure, personalized, and federated view of the resources that workers require to do their jobs, including collaborators as well as applications and data, from anywhere via any device. The intelligent digital workspace is also fully observable and optimizable by IT and security operations professionals, enabling continuous improvement and optimization.

"Traditional models for the delivery of corporate resources to employees create friction, impede productivity, degrade experience, and do not adequately support hybrid ways of working. The intelligent digital workspace is a fundamental change in the way that we deliver those resources to workers, which puts workers at its core," states Holly Muscolino, research vice president, Content and Process Strategies and the Future of Work at IDC. "As digital enterprises adopt hybrid work models, adoption of an intelligent digital workspace solution will not only enable secure access for all employees but also drive improved productivity, a better worker experience, and overall business agility and resiliency."


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