target audience: TECH SUPPLIER  Publication date: Sep 2022 - Document type: Market Presentation - Doc  Document number: # US48721522

Intelligent Digital Workspace Vendor Landscape

By: 

  • Phil Hochmuth Loading
  • Holly Muscolino Loading
  • Marci Maddox Loading
  • Shannon Kalvar Loading

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Abstract


This IDC Market Presentation defines an intelligent digital workspace (IDW) as an ecosystem of products coordinated into a unified end-user productivity experience by design, engineering, and/or artificial intelligence/machine learning (AI/ML). It provides a personalized and federated view of the resources that workers require to get their jobs done, and secure access to those resources, including subject matter experts and other collaborators as well as applications and data, from anywhere via any device.  The Intelligent Digital Workspace is also fully observable by IT and security operations professionals.

IDC's Intelligent Digital Workspace research team conducted an RFI process and vendor briefings to document the current and planned future state of notable IDWs. The goal of the research was to gather details about current intelligent digital workspace ecosystems, including functionality and breadth of offerings. It is intended to guide IT buyers in their pursuit of end-user computing systems that best meet the needs of today's hybrid work model and to assist IDW sellers and service providers as they evaluate the competitive and partnership landscape for IDW ecosystems.



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