TECH SUPPLIER Dec 2021 - Market Perspective - Doc # US48465321

SMB Communications and Mobility Trends for 2022

By:

Jason Blackwell
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,
Jason Leigh
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Abstract

This IDC Market Perspective examines the key trends that will impact the SMB communications and mobility agenda in 2022. As SMBs continue to recover from the COVID-19 pandemic, the important lessons learned around the criticality of quality, reliable connectivity in driving the ability to adapt, and rebound from unanticipated disruption need to be incorporated into SMBs' strategic and business continuity planning.

"SMBs are coming off a couple of difficult years, facing some of the most significant impacts from the pandemic," said Jason Blackwell, research director, SMB Communications Services at IDC. "SMBs are going to be hungry to explore new technologies to help make their businesses run more efficiently and keep employees and customers connected, and communications service providers will play an important role in this digital transformation."


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