TECH SUPPLIER Dec 2021 - Market Presentation - Doc # US48441721
IDC's Services Analysts Look Back on 2021 and Look Ahead Toward 2022
This IDC Market Presentation presents a discussion by IDC's services analysts on a look back on 2021 and look ahead to 2022, as the continuing presence of COVID-19, the war for talent, and inflation create continued uncertainty on a global scale. The past two years have been a roller-coaster ride for the IT and business services industry. From scrambling to maintain services delivery at the outset of COVID-19 to seeing huge demand as clients rush to adapt, services firms have been front and center as digital transformation proves to be the "must have" for a resilient organization.
Analytics and Intelligent Automation Services , Digital Engineering and Operational Technology Services , Digital Strategy and Customer Experience Services , Digital Transformation: The Professional Services Opportunity , Employee Experience Management Strategies , Environmental, Social, and Governance (ESG) Business Services , Intelligent Application Services , Intelligent Finance and Customer Care Business Process Services , IT Consulting and Systems Integration Strategies , IT Education and Skills for Digital Transformation , Managed Cloud Services , Modern HR Strategies and Opportunities , Talent Acquisition and Strategy , Worldwide Business Consulting Services , Worldwide Digital Transformation Strategies , Worldwide Services , Worldwide Small and Medium Business Markets