target audience: TECH BUYER Publication date: Dec 2021 - Document type: IDC MaturityScape - Doc Document number: # US48388221
IDC MaturityScape: Robotic Process Automation in Lending 1.0
Content
List of Tables
List of Figures
Get More
When you purchase this document, the purchase price can be applied to the cost of an annual subscription, giving you access to more research for your investment.
Related Links
Abstract
This IDC study describes the organizational characteristics at five levels of robotic process automation (RPA) maturity, from a completely ad hoc approach with limited awareness to one in which RPA blends into an innovation strategy woven into the organization's culture, making a clear impact in lending, greatly enhancing the customer experience. It is intended to help bank organizations evaluate current business transformation initiatives and identify the steps they need to take to advance to the next stage of maturity. Key stakeholders of business process automation transformation initiatives include executives, IT leadership, line-of-business (LOB) managers, employees, partners, and suppliers.
"Banks using robotic process automation will be able to compete more favorably against digital-native nonbanks with far greater productivity, creating a digital disruption in financial services. Banks worldwide must evaluate their vision and transform their people, processes, and technology to accelerate growth, improve operational efficiency, and enhance customer experience in the digital era through the power of automation," said Raymond Pucci, research director, Worldwide Digital Lending Transformation Strategies, IDC Financial Insights.