target audience: TECH BUYER Publication date: Aug 2021 - Document type: IDC PlanScape - Doc Document number: # US48034021
IDC PlanScape: The Digital Front Door for Providers
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Abstract
This IDC PlanScape helps provider organizational IT leaders justify and plan for digital front door initiatives. The document specifically looks at the business case, planning, outcomes, stakeholders, and actions to launch or expand a digital front door initiative. Health IT leaders can offset or mitigate risk with such considerations and ensure added value through a better planned digital front door initiative. The digital front door serves as a powerful technology vehicle that can facilitate improvement in the delivery of care and mitigation of risk as the first point of contact between patients, providers, and payers.
"Providers rapidly pivoted to virtual care and unleashed everything from front-end conversational AI chatbots to intelligent capacity planning and vaccine management solutions in response to the COVID-19 pandemic, but where does it all go from there?" asks Mutaz Shegewi, research director, IDC Health Insights. "All of the digital transformation contributed, in one form or another, to the emergence and, perhaps more importantly, the permanency of the digital front door in healthcare."