TECH BUYER Apr 2022 - IDC Perspective - Doc # US47810422

Remote Service Without Losing Customer Engagement and the Human Experience

By:

Aly Pinder
Loading
Abstract

This IDC Perspective explores how a shift in the service experience to be more remote can provide different types of value to customers. This document also highlights how digital transformation initiatives can help organizations prioritize when a physical presence is needed and when remote service can achieve resolution or quality outcomes.

"Over the past two years contactless and remote experiences have become a way of life," says Aly Pinder, program director, Service Innovation and Connected Products, IDC Manufacturing Insights. "Field service and the ability to deliver customer value can be improved through remote service outcomes where resolution doesn't require a physical technician to be onsite."


Coverage

Content


Get More

When you purchase this document, the purchase price can be applied to the cost of an annual subscription, giving you access to more research for your investment.



Related Links

Do you have questions about this document
or available subscriptions?

Contact Us