TECH SUPPLIER May 2022 - Market Forecast - Doc # US47707022

Worldwide and U.S. Business Process Outsourcing Services Forecast, 2022–2026


Alison Close

This IDC study provides a forecast for the worldwide and U.S. BPO services market for the 2022–2026 period.

"Business process service providers need to invest in and support customers with next-generation best-of-breed digital solutions and analytics with a blend of propriety technology, platform solutions, and partner solutions combined with capabilities like AI, RPA, ML, and blockchain enabled by mobility and cloud," says Ali Close, research manager of Intelligent Finance and Customer Care Services at IDC.



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