target audience: TECH SUPPLIER  Publication date: Sep 2022 - Document type: IDC Survey Spotlight - Doc  Document number: # US47355621

What Are the Top Capabilities Buyers Find Most Beneficial in a Conversational AI Product/Service?

By: 

  • Hayley Sutherland Loading
  • David Schubmehl Loading

Content

  • 2 slides


Get More

When you purchase this document, the purchase price can be applied to the cost of an annual subscription, giving you access to more research for your investment.



Related Links

Abstract


This IDC Survey Spotlight analyzes the top capabilities that technology buyers are looking for in a conversational artificial intelligence (AI) platform/solution/service. IDC defines these as products/services that are used to develop conversational solutions, like chatbots or voice assistants, which users can talk to via a text- and/or voice-based interface. Conversational AI products/services are used by organizations to create solutions that can communicate like a human by recognizing speech and/or text, understanding intent, deciphering different languages, and responding in a way that mimics human conversation. This IDC Survey Spotlight is based on data from IDC's 2021 Conversational Artificial Intelligence Adoption survey conducted in November and December 2021. The questionnaire surveyed 251 respondents from a variety of industries across North America.



Coverage


Do you have questions about this document
or available subscriptions?