TECH BUYER Jun 2019 - IDC TechScape - Doc # US45164419

IDC TechScape: Worldwide Unified Communications and Collaboration Technologies, 2019

By: Rich CostelloSenior Research Analyst, Enterprise Communications Infrastructure, Unified Communications & Collaboration (UC&C)


This IDC study provides a systematic assessment of technologies related to unified communications and collaboration (UC&C) in 2019. The IDC TechScape is an evaluation based on a comprehensive framework and a set of parameters that assess the factors that are expected to be most conducive to success in the UC&C market, short term and long term.

"This IDC research is a revision of the IDC TechScape for UC&C technologies we did in 2018," says Rich Costello, senior analyst, Unified Communications and Collaboration. "This 2019 version adds technologies such as CPaaS, conversational AI, headsets, team messaging, and interactive whiteboards (IWBs), as well as updates the market adoption momentum of all the technologies. Its primary objective is helping IT buyers make decisions about investing UC&C-related technologies."



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