This IDC Perspective presents a framework for the what IDC is calling the "future of work." Technologies such as artificial intelligence, data analytics, robotics, augmented and virtual reality, and intelligent process automation are rapidly changing who — or what — is doing work. The impact will be felt broadly across all industries and many job functions. These changes will also happen very rapidly and will affect workers' skills and behaviors, the organizational culture, the workspace itself, and worker experience.
"The future of work isn't really about the future — it is about initiatives that companies need to pursue now," says Holly Muscolino, research VP, Content and Process Technologies and the Future of Work. "IDC believes that organizations that embrace these technological changes and cultivate an agile, dynamic, worker experience-centric work environment will gain a competitive edge."