IDC Retail Insights Team

Simon Ellis

Program Vice President

Leslie Hand

Group Vice President, IDC Retail and Financial Insights

Giulio Raffaele

Research Manager, Retail Insights, IDC Europe

Michael Sek Pheng Yeo

Associate Research Director

Jordan K. Speer

Research Manager, Global Supply Chain

Dorothy Creamer

Senior Research Analyst, Hospitality and Travel Digital Transformation Strategies

Filippo Battaini

Head of IDC Retail Insights, Europe

Robert Parker

Senior Vice President, Enterprise Applications, Data Intelligence, Services, and Industry Research

Ornella Urso

Senior Research Analyst, IDC Retail Insights

Christopher Holmes

Managing Director - IDC Insights Asia Pacific

Jon Duke

Research Vice President, Retail Insights

Margot Juros

Research Manager, Retail Technology Strategies

New Research


This IDC Market Glance provides a high-level view of the current makeup of the supply chain execution ecosystem, illustrates the vendor landscape, and depicts the segments and structure of the market. A supply chain's foundation and ability...
This IDC PlanScape examines last-mile optimization for omni-channel retail. "Today, transportation and logistics have swiftly evolved from a back-end cost center to a source of competitive advantage and an important driver of value for the ...
This IDC Market Presentation is based on IDC's Global Retail Core Processes and Applications Survey and examines the solutions apparel, footwear, and accessories retailers are implementing to innovate their ecommerce, supply chain, and cust...
This IDC Survey Spotlight analyzes retailers' plans for implementing cloud-native application development and delivery capabilities between 2021 and 2022, with a focus on implications for piloting, implementing, and scaling applications wit...
This IDC Market Glance offers a graphical representation of hospitality and travel systems through the lens of removing friction from the customer experience (CX). This market overview illustrates key segments of the overall infrastructure ...
This IDC study uses the IDC TechScape model to provide a systematic assessment of retail operations technologies. The IDC TechScape model is designed specifically to capture progress in the adoption of emerging disruptive technologies, main...
This IDC Market Presentation reviews the main challenges and opportunities retailers face in their transformational journeys. This research highlights the existing and (persisting) complexities of the extended retail value chain and omni-ch...
This IDC Survey Spotlight reveals the top KPIs used to measure supply chain success and identifies other factors that retailers should consider as they determine how best to evaluate the performance of their supply chains in an accelerating...
This IDC Web Conference presents a discussion by IDC Retail Insights on the 2022 top 10 technology predictions and the drivers of change for the global retail industry over the next five years. As retailers continue to adapt to a new retail...
This IDC Perspective discusses how retailers are investing to combat growing ecommerce fraud. As shoppers have increasingly embraced ecommerce and new shopping behaviors, such as BOPIS and curbside pickup over the past year and a half, unfo...

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