Customer Relationship Management (CRM) Team

Mary Wardley

Program Vice President, Customer Care and CRM

Marianne Kolding

Vice President, European Core Research Excellence Leader, European Skills Practice

Vladimir Kroa

Associate Vice President, IT Services , CEMA

Daniel-Zoe Jimenez

Vice President, Digital Innovation, CX & Software, DNB/Start-ups, SMBs, Consumer and Channels Research

New Research


By: 
Mike Rosen
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,
Sandra Ng
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Joseph C. Pucciarelli
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Robert Parker
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Serge Findling
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, Michael Versace,
Leslie Hand
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Kevin Prouty
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, Rebecca Segal,
Marianne Kolding
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, Cushing Anderson
This IDC Perspective illustrates what a digital-native enterprise looks like and can achieve when it has "digital" ingrained in the most important aspects of its culture and business. Digital transformation has progressed to where it is now...
By: 
Mickey North Rizza
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, Henry D. Morris,
Chandana Gopal
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Douglas Hayward
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, Jordan Jewell,
Daniel-Zoe Jimenez
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, Ali Zaidi,
Kevin Permenter
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Kevin Prouty
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Lisa Rowan
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, Alexandros Stratis, Kimberly Knickle,
Dan Vesset
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This IDC study provides IDC's 2018 top 10 predictions for intelligent ERP systems and applications. "Intelligent ERP is changing the way businesses utilize technology with more automated tasks, incorporation of data, analysis of information...
By: 
Eric Newmark
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, Deepak Mohan, Larry Carvalho, Frank Gens, Kimberly Knickle,
Satoshi Matsumoto
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, Benjamin McGrath,
Carla Arend
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, Erik Berggren,
Douglas Hayward
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Mickey North Rizza
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, Jeronimo Piña,
Adelaide O'Brien
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, Henry Morris, Chris Morris,
Jason Bremner
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Daphne Chung
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,
Alejandro Florean
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,
Eren Eser
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,
Vladimir Kroa
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,
Richard Lee
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Megha Kumar
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Eric Samuel
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Giorgio Nebuloni
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Jonathan Tullett
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, Michael Versace
This IDC study discusses key drivers of cloud adoption and the future impact of cloud on business and technology and discusses how IDC believes the cloud will impact the business ecosystem over the next 12–36 months.According to Eric Newmar...
By: 
Philip Carter
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Stewart Bond
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, Larry Carvalho,
Stephen Elliot
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,
Serge Findling
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,
Al Gillen
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,
Daniel-Zoe Jimenez
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, Ivano Ortis,
Meredith Whalen
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,
Robert Parker
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Mike Rosen
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, Jan Van Vonno,
Dan Vesset
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Rick Villars
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Alan Webber
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, Scott Lundstrom
This IDC Perspective provides an overarching vision for the technology architecture that organizations need to strive toward to scale digital transformation (DX) initiatives across the enterprise. It will form the basis for a series of foll...

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