Customer Relationship Management (CRM) Team

Vladimir Kroa

Associate Vice President, Sustainability

Daniel-Zoe Jimenez

Vice President, Digital Innovation, CX & Software, DNB/Start-ups, SMBs, Consumer and Channels Research

Abhishek Kumar

Associate Research Director

New Research


  • By:  Abhishek Kumar Loading

    This IDC study short-lists the 10 most urgent business and technology trends that marketing leaders must pay attention to in order to stay resilient against evolving market conditions and differentiate themselves by demonstrating their comp...
  • By:  Abhishek Kumar Loading

    This IDC study short-lists the 10 most urgent business and technology trends for marketing leaders to stay resilient against evolving market conditions and differentiate themselves by demonstrating their competitive advantage.IDC research s...
  • By:  Abhishek Kumar Loading

    This IDC study short-lists the 10 most urgent business and technology trends that customer experience (CX) executives must pay attention to and build a game plan for, to emerge resilient against increased similar offerings from competitors,...
  • By: 

    • Dhiraj Pramod Badgujar Loading
    • Daniel-Zoe Jimenez Loading
    This PowerPoint is an accompanying piece to the main FutureScape 2025 ppt of the same topic. It provides specific recommendations for two tech vendor personas: tech sales leaders and tech marketing leaders. This IDC Presentation provides ID...
  • By:  Abhishek Kumar Loading

    This IDC study short-lists the 10 most urgent business and technology trends that customer experience (CX) executives must pay attention to and build a game plan for, to emerge resilient against increased similar offerings from competitors,...
  • By: 

    • Abhishek Kumar Loading
    • Yukiharu Yorifuji Loading
    本IDC Sales Playbookは、アジア太平洋地域(中国を除く)のITソフトウェアおよびサービス市場への参入を目指す日本のITベンダー向けの調査、洞察、アドバイスを提供するものである。日本のベンダーがこの地域でどのように認識されているか、どのペルソナをターゲットにすべきか、どのようなマーケティングとセールスアプローチが最適か、また、この地域の企業が今日直面している主要な機会と課題を分析することで、日本のITベンダーのアジア太平洋地域における事業拡大に対するアドバイスと...
  • By: 

    • Abhishek Kumar Loading
    • Yukiharu Yorifuji Loading
    This IDC Sales Playbook provides research, insights and advice for Japanese technology suppliers seeking to expand beyond their borders to take advantage of the robust growth in the IT software and services market in Asia/Pacific. This play...
  • By: 

    • Vladimir Kroa Loading
    • Curtis Price Loading
    • Bjoern Stengel Loading
    • Aly Pinder Loading
    • Amy Cravens Loading
    • Angela Salmeron Loading
    • Carlos Gonzalez Loading
    • Dr. Chris Marshall Loading
    • Dan Versace Loading
    • Diego Anesini Loading
    • Eren Eser Loading
    • Filippo Vanara Loading
    • Gentaro Yuki Loading
    • Grace Trinidad Loading
    • Heather Hershey Loading
    • Jeffrey Hojlo Loading
    • Jim Westcott Loading
    • Joe Dignan Loading
    • John Villali Loading
    • Katharina Grimme Loading
    • Jordan K. Speer Loading
    • Ko Shikita Loading
    • Melvie Espejo Loading
    • Lara Greden Loading
    • Patrick Reymann Loading
    • Rakesh Patni Loading
    • Reid Paquin Loading
    • Rob Brothers Loading
    • Ruthbea Yesner Loading
    • Sandeep Mukunda Loading
    • Sarah Lee Loading
    • Sean Graham Loading
    • Stephanie Krishnan Loading
    • William Lee Loading
    • Zachary Chertok Loading
    • Zuzana Kovacova Loading
    This IDC FutureScape provides the top 10 sustainability/ESG predictions for 2025."IT has become a critical enabler for organizations moving from ESG compliance to the operationalization phase of sustainable transformation. But the IT footpr...
  • By: 

    • Abhishek Kumar Loading
    • Estelle Quek Loading
    This IDC Perspective highlights the critical need for organizations to transform their workforce operations to achieve better value and outcomes, both internally and for customers in this digital-first world of AI everywhere. It features an...
  • By: 

    • Laurie Buczek Loading
    • Gerry Murray Loading
    • Wayne Kurtzman Loading
    • Sudhir Rajagopal Loading
    • Roger Beharry Lall Loading
    • Alan Webber Loading
    • Tapan Patel Loading
    • MaryAnn Holder-Browne Loading
    • Abhishek Kumar Loading
    This IDC study provides IDC’s top 10 predictions for the chief marketing officer for 2025 and beyond.“Marketing’s future is represented by AI-fueled transformation. We only see the tip of the iceberg today, and lying underneath is a world w...

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