This IDC Market Presentation discusses customer listening & engagement (CLE), a system of technologies that enables organizations to deliver optimized customer experiences in direct response to customer signals in real time. The approac...
IDC FutureScape: Pivoting to Digital Business During the Storms of Disruptions in Europe – IDC Europe's Top Predictions for 2023 and Beyond (eBook)
This IDC eBook provides a look at IDC's predictions for 2023 and beyond, based on IDC's European FutureScape 2023 webcast, to help leaders target their technology investments and succeed in pivoting to digital business during storms of disr...
This IDC Market Glance provides an overview of the current makeup of Europe's customer experience (CX) application landscape, identifies some of the major software and services players, and depicts the general segments and structure of the ...
CX Market Glance 2023
Customer Listening & Engagement Maturity modelling and benchmarking for the enterprise
Customer Listening & Engagement adoption in the enterprise
Where do you want to save the document ?