David Wallace
Zendesk announced Zendesk AI, which expands the existing AI capabilities within Zendesk's Sunshine platform with new technologies, including large language models (LLMs) from a newly announced partnership with OpenAI. With this announcement...
This IDC Link reviews Concentrix's announcement to combine with Webhelp by the end of 2023. This move will diversify the client list, help expand into new and attractive locations, and expand the breadth of niche services and digital capabi...
Qualtrics announced Digital Experience Analytics and Customer Journey Optimizer as part of a larger product initiative, Qualtrics XM for Customer Frontlines, that are designed to enable customer-facing employees to understand customer needs...
This IDC Tech Buyer Presentation illuminates key market trends from a recent IDC global survey, including digital leaders and followers, planned 2023 IT spending, recession scenarios, and the impact and top risk factors for technology strat...
This IDC Market Perspective discusses about the Summit 2023 that Adobe held in Las Vegas in the week of March 20, in person for the first time in three years with more than 10,000 attendees, 170 partner companies, and 500 speakers. The main...
This IDC Perspective analyzes the primary role of customer data platforms (CDPs) in delivering better customer-centered outcomes. The analysis is based on IDC's Future Enterprise Resiliency and Spending (FERS) Survey and other IDC research....
How do CX, Data and Analytics Investments Rank as Most Immune from Budget Reductions in Q1 2023?
IDC Market Glance: Customer Analytics
IDC MarketScape: Worldwide Customer Data Platforms Focused on B2B 2023 Vendor Assessment
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