TTEC Launches a Pioneering DEI AI Bot to Help with Uncomfortable Conversations

May 2021 | IDC Link | Doc # lcUS47653321

By: Douglas HaywardResearch Director, Worldwide Digital Strategy and Agency Services, Bjoern StengelSenior Research Analyst, Worldwide Business Consulting & Sustainability/ESG Services, Shawn FitzgeraldResearch Director, Digital Transformation Strategies, David WallaceResearch Director, Customer Intelligence and Analytics, Laura Becker

TTEC launched Humanify DEI+ BOT, an artificial intelligence (AI)–powered family of bots, to help organizations train their employees in sensitive issues around race, gender, sexual orientation, religion, age, disability, and mental health. ...