Gerry Brown

CX Research Director, European Software Group




By: 
Gerry Brown
Loading
This IDC Perspective discusses the increasing importance of professional services, especially customer success services, when enterprises seek to invest in CX technology. Cost is obviously an important consideration given the macroeconomic ...
By: 
Gerry Brown
Loading
,
Van Valdez
Loading
This IDC Market Analysis Perspective presents an overview of the European customer experience technology market. It gives a definition of the market, its key participants, and insights into the leading vendors. It gives revenue distribution...
By: 
Sudhir Rajagopal
Loading
,
Gerry Brown
Loading
,
Lawrence Cheok
Loading
,
Marc DeCastro
Loading
,
Heather Hershey
Loading
,
Daniel-Zoe Jimenez
Loading
,
Wayne Kurtzman
Loading
,
Marci Maddox
Loading
,
Tom Mainelli
Loading
,
Saki Ohta
Loading
,
Aly Pinder
Loading
,
David Wallace
Loading
,
Mary Wardley
Loading
,
Alan Webber
Loading
This IDC study explores 10 of the most urgent business and technology issues that customer experience executives across the C-suite must address to differentiate and prepare themselves to thrive in the next era of customer experience.Accord...
More results
    Customer Success Market continues to develop
    By:
    Gerry Brown
    Loading
    Topics:
    Software, Enterprise social software, Social business, Mobility

    Planned for CY2023 Q1 IDC Perspective Tech Buyer

    More vendors join the Customer Workflows market
    By:
    Gerry Brown
    Loading
    ,
    Van Valdez
    Loading
    Topics:
    Software, Enterprise social software, Social business, Mobility

    Planned for CY2023 Q1 IDC Perspective Tech Buyer

    New ServiceNow Innovations in Customer Service
    By:
    Gerry Brown
    Loading
    Topics:
    Software, Enterprise social software, Social business, Mobility

    Planned for CY2023 Q1 IDC Perspective Tech Buyer


More results
Analyst Location

United Kingdom



Coverage

Software



Regions

Western Europe