Sep 2019 | IDC Perspective | Doc # US45519819
By:
Eric Bloom
Adjunct Research Advisor
This IDC Perspective provides guidance for managing IT's internal user services and help desk staff in multiple locations in geographically diverse companies. This may include help desk technicians stationed at various physical locations or...
Aug 2019 | IDC Perspective | Doc # US45449819
By:
Thom Rubel
Adjunct Research Advisor, Eric BloomAdjunct Research Advisor
This IDC Perspective examines the soft skills required for digital transformation (DX) in public sector organizations. The successful implementation of digital transformation projects hinges on more than just the underlying technologies. Wh...
Jul 2019 | IDC Perspective | Doc # US45349519
By:
Marc Strohlein
Adjunct Research Advisor, Eric BloomAdjunct Research Advisor
This IDC Perspective analyzes the recommendations in an internal memo from Elon Musk to the employees of Tesla, discusses Musk's "first principles thinking" framework, and provides recommendations to CIOs on how to benefit from Musk's advic...