Bill Keyworth

Adjunct Research Advisor




By: 
Bill Keyworth
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This IDC Perspective examines the service catalog's opportunity, benefits, and challenges in positioning and packaging IT's core business value proposition. Whether you've prioritized running IT "as a business," aligning IT with its busines...
By: 
Bill Keyworth
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This IDC PlanScape discusses the importance of an IT service catalog that empowers digital ecosystems — ensuring availability of all technologies and standards required for sustained competitive advantage. The document provides best practic...
By: 
Bill Keyworth
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This IDC Perspective discusses meaningful IT service management (ITSM) metrics that "make a difference" and capture the essence of critical success factors for determining IT operations' contribution to the enterprise's business outcomes. T...
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Analyst Location

United States



Coverage

Life-cycle services, Global IT and economic markets



Regions

Worldwide, North America