This IDC Perspective examines the service catalog's opportunity, benefits, and challenges in positioning and packaging IT's core business value proposition. Whether you've prioritized running IT "as a business," aligning IT with its busines...
This IDC PlanScape discusses the importance of an IT service catalog that empowers digital ecosystems — ensuring availability of all technologies and standards required for sustained competitive advantage. The document provides best practic...
This IDC Perspective looks at how to avert the unintended consequences of IT metrics.Poorly designed KPIs and metrics for IT services actually damage the line-of-business (LOB) view of IT's capabilities, perceptions, and deliverables. Howev...
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Life-cycle services, Global IT and economic markets