target audience: TECH SUPPLIER  Publication date: Sep 2022 - Document type: Market Forecast - Doc  Document number: # META48604622

South Africa IT Services Market Forecast, 2021–2026

By:  Jonathan Tullett Loading


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This IDC study presents an overview of South Africa's IT services market in 2021 and forecasts expenditure on IT services through 2026. The study contains market size and distribution analysis by foundation market and vertical market. The study also presents forecasts for 12 foundation market categories and answers the following questions:

  • What are IDC's predictions for spending on IT services in South Africa?
  • What are the assumptions behind the forecast numbers, and what impact will the related issues have on the market throughout the forecast period?
  • What are the latest trends in IT services in South Africa in areas such as support services, project-oriented services, and managed services?

"IT services revenues recovered as market conditions improved in 2021; however, buyers are still on the defensive due to the prevailing economic downturn. While there is an appetite for greater utilization of professional services, especially in light of the rapid cloud adoption, technology suppliers will still need to raise their game by delivering business outcomes at a much faster pace, improving billing transparency, and increasing the scrutinization of performance metrics. There is great interest in what digital transformation can achieve, with internal operations, business intelligence/analytics, security, and integrated supply chains — especially in sectors like retail that are experiencing a South African ecommerce renaissance — very high on CIO agendas. Accordingly, agile service providers have new opportunities to position their solutions." – Associate Research Director Jonathan Tullett, IT Services and Cloud, IDC Sub-Saharan Africa


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