target audience: TECH BUYER Publication date: Dec 2022 - Document type: IDC Perspective - Doc Document number: # LA48864322
Remote Operations First in Latin America
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Abstract
While the COVID-19 pandemic has had a devastating impact on all Latin American companies and sectors, organizations have learned to think digitally. Presently, IT/OT professionals and leaders as well are aware that digitalization initiatives linked to operations need to be aligned with business objectives. Investments must be justified by outcomes, whereas in technology or any other assets and services needed to achieve the ultimate business goals.
"Critical technologies such as IoT, AI, robotics, and AR/VR are crucial for Latin American companies' strategies. We see converging IT, and OT will expand the organizations' universe by incorporating human-less intelligent automation and creating environments where systems learn and modify processes according to the business needs." Waldemar Schuster, Program Manager IT Services Latin America Data & Analytics.